ACME Markets
reviews and complaints

I experienced a number of problems with ACME Relocation. Please BEWARE this company. They will up the charges at the last minute (by double, in my case) and damage your belongings.

First, my things were dumped haphazardly and without regard into the boxes. Nothing was organized, small things were mixed in with larger things, and unpacking was a nightmare. As would be expected with this kind of carelessness, some things were damaged, including two lamps, professional rolled up research posters, makeup, and a souvenir from Paris that is not replaceable.

Second, many things were left behind to begin with. These items include three storage shelving units, a medal, some décor, a power cable, my shower caddy, my stepstool, my curtain rod holders, a bunch of my pans, my crockpot, my cooking utensils, my silverware, all my bathroom cabinet items, and the items under my kitchen sink. I had to find a way to pack all of these things myself at the last minute, including dissembling and boxing the storage units.

Finally, only two guys were sent to do the unloading. That may be standard, but at least one of them was ready at the outset with excuses not to finish the job. He proclaimed upon arrival that he was tired and hadn’t eaten all day. While I had compassion for him, it is not fair that this became my problem, as the paying customer. Some boxes were moved to the appropriate rooms, but most were left in the living room on the main level. I had to move the boxes myself to the appropriate levels and rooms, and needed to ask my brother and nephews for help. This same mover asked me if there was anything else we needed moved before they left, but in the same breath, told me he wasn’t looking to move any boxes to the right rooms because he was so tired and hungry. Additionally, nothing that had been dissembled was reassembled, as had been promised.

On the day of the move, in order to stay within the cubic feet that had been estimated and not increase the cost another couple thousand, I had to ditch my couch, my porch swing, and a bench that was made for me by a dear friend. As a single mother, this left me in quite a bind trying to figure out how to dispose of these items.

This all happened after my initial estimate of about $7k was increased to nearly $13k after doing a more complete inventory with about a week left before the move. This felt very dishonest to me and put me in a bind because by this point, the move was so close that I was unable to find another moving company or to start packing on my own (as a single mother with a child with special needs). After this increase, we found the price to be even more on the day of the move, and then even more on the day of the drop off. This practice of upping the charges when we’re already at this point of commitment is borderline coercive.

This is all to say that I believe I should have experienced much better service for the price I paid, especially when the cost ended up being twice as much as originally estimated. I would not have gone with this company had I known the price would be so high in the end, or that the service would be so terrible.

In sum, for nearly $14k, I should have received:

• Careful handling of my belongings

• A thorough search of my premises to make sure nothing was missed

• Being on time with the delivery (drivers were about an hour later than stated)

• Items that were dissembled being reassembled

• Boxes and furniture placed in the right rooms

• Movers coming prepared for the work

• Proper estimate processes (looking at my actual belongings rather than making a poor estimate and then raising the price at the last minute)

In reality, I did not receive any of these essential elements of a proper move and this costed me in more than just money.

The bakery dept always, always burn the cookies they make. Especially the white chocolate macademia cookies. I refuse to spend $^, for four burnt cookies. I have asked them to please stop burning them but they never comply.

I have gone to the mgr & complained & he did talk to them to no avail.

Whenever I come across burnt cookies now, I scoop them up & bring them to the mgr's office.

Today, I bought 2 packs to the office, mgr not in yet. Left them & then I saw an employee take them back to the bakery & put them back on the shelf, she had blond hair. This was apprx 7am.

Acme prices are higher than the other 4 markets near me. The other markets give you paper bags but acme makes you pay for a paper bag,

From now on I will be shopping at one of the other 4 mkts near me.

This is unacceptable.

Lin dixon

They were perfect in beginning now price higher crust & chicken are excellent but they put no gravy no vegetables it is dry no effort to make it the way it should be prepared charged more but get less most are flat & undesirable I hope they can fix this cause there pot pies were so good please make them juicer & more vegetables please thank you this been going on for last 5 months as time goes by never changes I buy some every week just disappointed ☹️

I called customer service today because I had over $500 in purchases towards free turkey but was only showing $199. Person I spoke with said problem might be that I had two separate accounts and she was going to link them. Then she asked me for info on receipts which I repeated twice but she then asked me to send her copies. I asked her to email me so I had email to send these to. Anyway result is she never emailed me. My purchase towards turkey now shows $0. I’ve been a customer for over 23 years but this is unacceptable. If this isn’t resolved I will switch to Stop n Shop or ShopRite. Lots of choices. Signed Marjorie Irwin. [protected].

I am contacting in order to make a complaint on employee at Yorktown Heights, NY, Jayson Monteleon. As I was approaching the register I was bothered by his harsh tone. Not only was he disrespectful but was on his phone while slowly checking me out. Furthermore leading to poor service. This has been an ongoing issue and I believe the morale and poor service will lead customers away.

I just left the Acme at 5th and Spruce street in Philadelphia, 19106.

After purchasing $30 worth of groceries I decided to pick up some cigarettes too. I average trips to this Acme 3x weekly and spend about $5-600 per month.

When I got to the cigarette counter the gentleman there said he wasn’t authorized to sell cigarettes. He then called a woman (manager) in the store to help me. This manager informed him to tell me cigarettes could not be bout until 8:00am. It was 7:53 exactly. I’m beyond disappointed in this service for a loyal customer.

There is a Giant store about the same distance from my home. Perhaps they would appreciate my business going forward.

I am a regular customer at the Acme located in Midland Park, NJ, on the corner of Goffle Road and Lake Avenue. I noticed a large amount of mold / mildew located at the bottom section (very visible) of the freezer containing all of the milk products, and this is going on month two (2) since I alerted the customer service / manager of the store. To date, it seems like the freezer has not been cleaned and I worry that this can pose a health hazard if it continues.

Hi, my name is Hua Chiu and I was shopping at ACME Boonton today around 12 Noon. When I reached Deli section for some slice turkey and cheese, there were no one around, so I showed African American employee my phone with three items that I needed, and after maybe two minutes, he said ok, he got it, I ask are you ok with them, he said he got it. After a few moment, I saw he started to work so I walked away to get some chicken at the meat section, when I turned around, there was a lady just arrived behind me. After no more then two or three minutes, I walked back to deli section. I saw he was slicing the lady's order. I kinda felt awkward why he is doing lady's first. After he finished lady's first items, he asked the lady's second items and started working on it. That was when I asked him and said, [ Hey, where is my order?], he answered back with I needed to wait until the end because now there was an American elderly couple waiting too. So I answered back: [ I was here first when no one around why you are not working on my order.] He said: [ I walked away so I am no longer the first one] , I replied with: [ I was there first and showed you my order when no one around us, and you accepted them]. Now we both raise we voiced now, and the lady just making the she knew nothing face. The deli guy answered back with loud voice and said:[ When he sliced the items, customers need to wait for them can not walk away.] After I heard that I were upset but without causing anything, because I shopped at ACME Boonton all the time, sometie deli person ask me to waiting because they are working on someone else's order when I did not see the person. That is pure double stander. When I heard he said I needed to be there, I said: [ I was there first, and if you had problem, you need to tell me first... that was when an white American employer yells at me and said I can not raise my voice at all. That person hurt my feeling now, I felt I was look at with a color glasses on, because the same person as I recalled had a big argument with one American lady when I was shopping there a few month ago. It went over a long long time more than 30 minutes, and manager had to called in. I finished checking out and they still going at each other. How come, no male employee tell that lady to shout up. I was deeply hurt. After the male employee tell me to stop, the deli guy asked to pick up my items at the shelves in front of me, my Items were there. The lady left, she said she did not want no part of it, the American elder couple came to me and asked to see my phone and helped me to find, of course we can only find one item, but wrong weight. I am ready to walk away when he showed me the cheese and asked to see my phone for last items. So now whose fault is that. If it was my fault, they would not help me, and the deli guy would not even want to talk to me. Isn't the American guy shout me out loud too. I was clearly been looking at with color here. I has been at deli all the time, I was asked to waiting when they were working with someone else's order when the person walked away. Why I had to be the different, I always asked the person, do we do the item one at a time, sometime they do one at a time, or other person really good at, they just look and remembered them all. I know ACME employee Boonton, and they all are great, except that two male employees that I met today, and especially the one tell me to stop talk back, he yell too.

I visited the Acme market on in Maple Shade New Jersey. The one on Main Street in Maple Shade. I love going to that store because everyone is always so nice to me when I asked about a product. The store manager came over and was so snippy to me. I asked for the price of cherries because they came up too much money and I thought there was a coupon for them and there was and when I asked about it, she said, can I see your phone! And then when I was taking too long, she said, tell me when you’re done! And then she went to go get her glasses I guess and was very rude to one of the workers. And this worker is always very nice. She said that she was stressed because of her mother. I have a special-needs daughter and I’m going to get a shot in my knee today. So we all have our problems. It’s no reason to be nasty. I’m always very nice to everyone there because they’re nice to me. This is the first time that I’ve had a problem at this acme and I’ve lived at my address. For 30 years. I just thought I should let you know. Because it was so obvious and that she was being so rude to me. And I was checking out my own stuff. She wasn’t even me out! I never ever write one of these complaints, but it was that bad.

I have Horizon NJ Totalcare (HMO D-SNP. I have the extra Benefits card, a debit card. I have the list of approved foods that I am allowed to purchase. The list has approved ALL NUTS. At first I was buying the unsalted peanuts in the shell, they are healthier than salted. Now all of a sudden they will not go through. Please fix this. The dates now are every time I go shopping at ACME Markets.

l shop at the Bryn Mawr ACME at least once a week, usually on Sunday afternoons. I need to drive an additional 10" to get to it, since my closer local Giant store is always too busy and I hate waiting in line for long periods of time. My experience with this ACME store is normally pleasant with reasonably quick checkout lines.

This Sunday, March 19 at about 4:45 PM, the attendant at number 5 aisle, told me to go to number 2 aisle, (where there was no attendant there). Then he told me to go to #3 after I told him there was no one there at # 2. #3 aisle had two people already in line. There was NO ONE in this man's aisle(the #5 aisle attendant) and I was in a bit of a hurry with a lot of groceries. Why do I have to wait longer, spending more money than most people, just because I didn't buy alcohol on this particular trip? Is this Acme's regular practice? It was not an alcohol-only line, but a line for those who wished to buy alcohol along with groceries...so why was I shunned from buying my groceries in this man's aisle? It should be noted that there are 2 aisles devoted to alcohol purchases in this store and #5 was the only one open, but again, no one was purchasing alcohol at this time.

This is poor customer service in my opinion and there didn't seem to be any manager onsite to complain to at the time, nor did I have the time at the moment to complain. This man has told me to go to a different line before, but I understood a little better at the time since there were more people buying alcohol at that time when I was shopping. I think this particular ACME should review individual employees and their willingness to help customers get through their purchases regardless of whether or not they are buying alcohol.

I may or may not go back to this ACME as right now I am astonished that you have employees who treat customers like this. This man was older but I am a senior too and still work a full time job. This is blatant disregard to a regular customer and I just want someone at ACME to know about it.

I ordered a Pickup and Go ordered today 3/14/2023 and scheduled pick up for 6:00 as the time slot was offered online. At 12:57pm I received a text from "Lily" advising that she leaves at 5:00pm and will not be able to bring my groceries out to the car but I can pick them up at the counter. I replied to the text and advised I have severe arthritis and am not able to walk far which is why I selected the pickup and go option. I requested a cancellation since the service I was expecting was not available. Lily then said the order would cancel itself if I didn't pick it up.

I wanted to make sure the order was actually cancelled so I called the store. I advised that I was speaking with someone via text and wanted to make sure my order was cancelled. Lily said I was speaking with her. I then said I just wanted to call to make sure we had a clear communication.

In my opinion she became aggressive with her tone and dismissive as she continued to interrupt me. I tried to explain I was not trying to be difficult but wanted to make sure I wouldn't get charged for the order. Again, she continued to interrupt me and said she's the only person who brings the orders out and she's leaving at 5:00. I asked her to lower her voice and that there was no reason for her to be aggressive with me. I then advised I would like a refund and that I would not use this store again.

Lily then said I she doesn't want me to use the store again. I said I was going to file a complaint with corporate and she sarcastically said "good luck. I'm going to call them myself." She then hung up on me. I immediately called the complaints department at [protected] and spoke with Ryan.

Ryan was not very supportive and I'm sure he is a person to collect the information, but he appeared distracted while speaking with me. There were long pauses between his responses. I had an emotional breakdown as I've been recently diagnosed with arthritis and this is all new for me. Not being able to walk regularly for long periods is an adjustment within itself. To then have to deal with a person who opted to work with the general public and not appear to have any foundational customer service skills is disappointing.

My family has been Acme customers for years. I recall my great grandparents getting chicken after Sunday service at the Acme in Oxford, PA. I am shocked and appalled at the level of service received from your employee today and equally disappointed in the call to the complaints department.

She is extremely rude and unprofessional she literally threw the receipt at me with a smirk on her face yesterday she was the only cashier open unfortunately. When I went to use my card I wanted cash back she turned the machine around and can Eller my cash back she then told me to go use the atm. She didn't help bag one thing and started another order before I was done p,ease address this as I am not the only customer she has been disrespectful to

I went to the Midland Park Acme and was looking for scallions. There was no employee in the produce department. I asked the nearest Acme employee, apparently a meat department employee, who without looking said that there was someone in the produce department. I politely mentioned that there was no one and he walked over to the produce department and saw that I spoke the truth. He went to the back office and reemerged 5 minutes later, did not come over to me in produce, and went back to the meat deaprtment like I did not exist. I waited for five minutes, and no one came, so I left. Wholly unsatisfactory.

People have choices about where they shop. I will shop elsewhere.

this product has a shelf life of 30-45 days (dairy product)

90% of the times I try to shop at ACME stores

the shelf is empty.

I am fed up with the apologies, excuses

Store Location: FOULK ROAD & NAAMANS ROAD, 19810

store location: CONCORD PIKE, FAIRFAX, 19803

IRONY: THE LARGEST DAIRY IN STATE OF DELAWARE IS LOCATED WITHIN 2 MILES OF BOTH STORES, Concord Pike, Beaver Valley Rd.

Customer service failure