Zara.com reviews and complaints 1
View all 505 complaintsZara.com - very upset!
I'm a Zara customer for a very long time and I have to say I'm surprisingly shocked at the customer service I've received yesterday. I bought a t-shirt about 3 weeks ago and came home finding the alarm tag on still. I went back to the store yesterday and explained what happened. The girl asked me for the receipt which I no longer had but remembered I had paid with my card so I pulled up my bank statement and I showed her the charge that was made. She took down my first and last name, address and the last 4 digits of my debit card and gave me a number to call. I told her it's not my responsibility to call anyone or do anything since it was their mistake. I drove all the way from Elizabeth to Edison, spent my gas, my time and came home with the tag on.I'm very disappointed and I certainly won't go back to Zara EVER AGAIN. I'm not the type of person to complain about small business mistakes because no one is perfect but an issue like this one should have been solved right away.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Zara.com Reviews
Wrong item delivered to me CASE ID182855956 Zara gift card Price Undelivered parcel Huge difference in prices between Zara Albania and KosovoGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
I bought a number of items online-most did not fit, the problem is w/ 3 sweaters that fit but are of POOR QUALITY
1) sweater worn 1 x and stretched out 3 sizes larger -looks like an old heavily used sweater
2) sweater worn out to party but was so scratchy where the lace was sewn to the knit --it was un-wearable
3) sweater worn 1 x and the bodice fell apart, lost all form and fit- stretched out and looked like a very old hard used sweater
Then, the service, or lack thereof, they SUCK
the answer for any customer help is either no answer or "no"
filed complaint with the bank
NEVER GOING TO ZARA again---hate this cheap ### company
I had bought a dress for my kid which after one wash made the inner lining stretch from the bottom n shrink from the top.when shown at the store the staff denies by saying it is a design element. when scanned on the system n the pic is shown it clearly shows thesub standard quality of the fabric used as a lining which made it stretch beyond the dress itself . The negative approach of the staff n their non wilingness to help u out is simply ridiculous n one feels cheated.
Shopping is a nightmare in ZARA TUrkey .