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CB Fashion Tech Zara.com Incorrect procedure to process refund of cancelled order
Zara.com

Zara.com review: Incorrect procedure to process refund of cancelled order

M
Author of the review
12:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

As an item was unavailable in store, a sales clerk promptly ordered it on line on ref. order no. [protected]. My credit card was debited immediately for $68.82 CAD. Then the order was canceled 2 hours later without my input. Observing the refund was not forthcoming, I called Zara Customer service and was told by the representative that the order was canceled due my credit card expiry date. He then advised me to sort out the refund at the store where the order was placed. Proceeded to travel to the store and approached a sales clerk and she was unable to assist and told me to sort out the refund with customer service. A merry go round situation. I again contacted customer service and this time the representative was very cooperative and provided a case no. ref. [protected] for follow up. Also he explained the refund will be credited in 10 -14 business days. There was the incompetent procedure from the representative on the first call which led to frustration, wasted time and travel. In light of this and in the theme of customer satisfaction, some compensation would be appreciated for this ineffective activity.

Claimed loss: No loss yet, still waiting for the refund.

Desired outcome: Apart from receiving my refund, I would appreciate a gift card in the amount of $100 for the sub optimal behavior of the 1st customer service representative and the time I had to waste for the go around.

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Zara.com Category
Zara.com is ranked 1 among 30 companies in the Fashion Tech category
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Most discussed complaints

Price
1
(opinions to this review)
 Huge difference in prices between Zara Albania and Kosovo
1
(opinions to this review)
 Request for compensation due to severe color fading of purchased pants
1
(opinions to this review)
 Refund is 1 month late, 450€, awful customer service
1
(opinions to this review)
 Package not received/delivered
1
(opinions to this review)
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