Urban Outfitters
Reviews and Complaints

Made a purchase of furniture a couple months ago and found out the price dropped $225 today before taxes. Since their policy is offering price adjustment for 14 days, I realize it's past the time and ask for some level of compensation since the price gap is higher than normal and above my personal tolerance. But no one offered any sort of future credit / promo. I feel very upset since the dollar value here is pretty high, and they are not willing to make any effort to help.

I have an august 8th charge of $38.16 from urban outfitters to my bank account. The charge only says “deferred payment”, and that it is from “urbanoutfitters.com”. I made a per chase of two items that day totaling $101.70 this total consisted of a $62.54 Urban Renewal Remade Levi's Low-Rise Crossover Denim Skirt and $38.16 Mitchell & Ness UO Exclusive LA Lakers Back To Back Champs Baseball Hat.

After doing the math I saw that I was charged twice for the hat.

The tote bag arrived via delivery last week to my house. I've only used it a couple of times and a couple of days ago it started showing rips at every handle. I am very disappointed with the quality of the bag. I have not got any of the packaging for the bag so I am unable to send it back.

My order number for my purchase: TP32447614 File attached below.

On 10/29/2020 I placed an order and the next week received 2/3 items. The third item had yet to ship so I contacted UO through chat on their website. The person told me the item was at the warehouse waiting to ship. The week after I spoke to someone else because the package still, had yet to ship. They told me the same thing and that I would receive an update on my item in 24-48 hours. Three days later, I still had not received an update. Today, 11/19/2020, I got back on their website to chat with someone again. I let them know what was going on and they basically began speaking to me like I was unintelligent. I never received an answer about what was going on with my package so I just canceled it. No big deal, but I spend a lot of money with them and there was no point in the representative speaking to me as though I had no brain.

Urban outfitters said my package was delivered on September 25. I was home all day and no one came to my door. I have five dogs and every time the mailman comes to the door they bark like crazy. The package was not delivered. I have contacted urban outfitters twice and they have now told me that I have to contact my creditCompany to get a refund. There is no proof of delivery that I can receive from urban outfitters and yet I have to go to do the hassle Of contacting my credit card company. I have never had a problem with any other company. Our neighborhood is not a high-risk neighborhood. Their customer service has not been good at all and very hostile unhelpful.

l have waited for two weeks for 7 items l ordered online, turns on l only received one of them. l have contact the customer service and they told me the others are out of stock, and l didn't get notified on the day l placed the order, which makes me upset if they are out of stock why the online status still showing that they are shipped! This is totally wasting of my time. And l don't even get a compensation for it.

Here is the order number: TP09410511

Made an in-store return back in December 2019. The order was initially made online, and I was told I'd get my refund back to my paypal account. It's been months and I've called customer service, written emails to financial corrections department and still haven't received my refund. Called paypal since I've never seen the money coming back, and they told me there was no refund and I need to get the transaction id from Urban Outfitters. Wrote and called. They couldn't provide me the transaction number. So where's my refund?

Shocking return process - I have returned a pants back in mid Sept 2019.
Still I didn't receive any refund.
I have contacted the useless Customer Support team .
Absolutely shocking!
I have exchanged today at least 6 email with the Customer Service only to be asked again what my order number was and what I have returned.
Mind you, I have emailed screenshots with the tracking .

I used to buy regularly from UO online store, until today.
No more, bye UO.

I had an extremely unpleasant experience with the York store . I entered the store today and browsed for some garments, 15 minutes in I was still not greeted by anyone and it looked as though staff were crowded amoung several different spots around the store chatting, instead of serving customers, not what sales advisors are employed to do. I went into the fitting room to be half greeted by an unfriendly staff member who barely looked through my items that I was struggling to hold as i had around 10 garments, she didn't offer to help me with them and instead just pointed to a fitting room door that was available . Half way through trying on my clothes I realised I had picked up the wrong size for one of my items, I politely asked the girl to grab another size for me, in which she let out sigh and said in a rude manner 'ye' and then turned around and said 'err ..where did you get it from'. After waiting a lengthy 7 minutes or so she finally brought the garment. This complaint will hopefully be recognised by the York store as it is unaccapteable for members of staff to treat buying customers in such an unweloming way when they are willing to pay money towards this brand.

I returned two sweaters, both are shown on my credit card. I then only received 1 out of 2 refunded. I called uo and was told the second one was a replacement. It was not. I told uo over e-mail and phone that I have my receipts and that there's no proof of the replacement since there was no replacement. Uo then said that they lost the order number and can't refund me without the order number. How can you not refund my money for something that I can prove with records on my bank account? I will no let this go until I have received my refund. I also will never ever shop again with uo, because it's a scam. I will also report this incident further.

My 16 year old daughter found and purchased a THC board game at the Urban Outfitters in Suburban Square. I am quite shocked that a company would market and sell a drug game to teens. Urban Outfitters needs to be aware that teens are a significant part of their clientele, and not just young adults. Marijuana for recreational purposes is still illegal in Pennsylvania. A store that largely serves teenagers should NOT be selling a game based on Marijuana or glorifying drug use, and nor is it funny. I have now spoken to approximately 10 mothers about this. They all agree that this game is inappropriate and it should not be marketed and sold to teenagers.

As a psychiatrist, I want you to be aware that the brain develops until your mid 20s. I have seen marijuana precipitate significant mental illness (including schizophrenia) and this does not go away once the person stops using. Drugs, including marijuana, can ruin a young person's entire life.

I was shocked that your store would promote a game such as this. I understand that I need to deal with my daughter personally as well. However, a store should have some accountability and stop glorifying drug use just to make a buck. Shame on you. And the sad thing is that you don't even understand the dangerous psychiatric complications that can arise. I am asking you to consider remove games that are based on drug paraphernalia from your stores, and stop selling them to teens. Making money is not worth the damage that can potentially happen.

I look forward to hearing from you. Hopefully, you will strongly consider my request to remove this product and stop marketing drugs to teenagers.

Best,
Margi C. Shah, MD
[protected]@hotmail.com
[protected]

sadly, my wife wasted 35 minutes of her life she will never get back attempting to arrange delivery to our very remote location with no one to sign. don't ever try this at home. save your time and money and order from someone else.
just a word to whoever is listening.
customer service- total fail. I am sure the person the person was even literate. supervisor? total shut-down (Renee). customer service chat? Robert (aka robot) with complete and utter summary dismissal.
good luck future customers! we will will not be one of them.

I placed an order got a confirmation email, and a few minutes later the tracking status says order cancelled . What is this ? Highly disappointed.

I was super excited about ordering from them, and this is what they do. Also contacted customer service and no response whatsoever . I thought being such a good retail brand, their customer services would be more efficient

UO's ordering process works like this: I submit an online order and receive an order number via email; 5 minutes later I receive an email "order cancelled." This has happened multiple times. So, just to make sure I'm clearing bank approval and understand what's happening - I brought bank account up on desktop and ordered on phone; watched on the desktop while the bank approved the order (OK, there's plenty credit limit there so of course transaction approved) but UO still cancelled the order. Again, again, and again.
Strangely, this has happened about 5-6 times.
I've called multiple times; received no information or reasons for this. So, if an order is cancelled, it seems to me someone would be able to explain why? UO doesn't want to deal with it (apparently). This is just poor customer service where employees don't want to help with the problem. Unfortunately, it has been on multiple occasions with UO.

I ordered the Valerie Sateen Daybed Cushion on 3/17 and today 4/5 I got an email stating that the order has been canceled due to no response from email. However, I never received this email to confirm my order! Now item is not in stock and customer service won't even help instead offered 30% discount when ou is having sale already for 30% off. Ripoff! Never again will I ever spend my money/ support ou! I've been a customer of this company since 2000 and now I will never support them again! I will make sure to spread the word!

I placed an order in November 2017. Two holds for total amount were placed on my card, and then the actual charge - so the money was taken out of my bank account a total of 3 times! Then later refunded twice. And then out of nowhere in February 2018, months after I paid for and received my order, I received a new charge. I could not figure it out and customer service told me it was for this November order. They stopped returning emails and everyone says call this other number (back and forth). Had to go to bank and report for fraudulent charge and cancel my debit card.

They unlawfully deducted money from my checking acct. they had a glitch on cyber Monday and told me the order got cancelled or never went fully through of which a month in a half later it went through and I had over 160$ Unexpectedly taken out of my checking through PayPal. Now that was wrong and I could have bounced checks etc. but was even more wrong was customer service was difficult to deal with had to
Make several calls taking a lot of time and still never got things taken care of. Had to contact PayPal supervisor over disputes to get help.

Also had an incident where we ordered a king duvet and paid for a king upon receiving the duvet received a queen size they did give us the difference of our money back

They are not a trustworthy company and after reading reviews I am concerned as to their motives?

01/16/2018 I am disgusted at the way your customer service handles itself. I called about an order I made over 2 weeks ago because after two weeks and no updates it said returning to sender incorrect address and the second girl I talked to was the rudest human I have ever spoken to. I have dealt with her before and she was just as rude the first time. I am not sure how she still works for you, get her fired are you kidding me. I had to call another line to get a person that treated me with any respect, they were much better and actually solved my problem (which was not any step up from getting my order but at LEAST I got the promise of a refund) . The rude incapable customer service workers name was tanisha, she sounded miserable and basically signed at me when I told her about my order problem, was extremely rude to me and did NOTHING to help me even though she could if she wanted to do her job, then she rudely said "Call Canada post we can't do anything" when I got a hold of an actual trained customer service rep they helped me fix my order. I have already waited long enough for this shirt now I can't get a refund until its back in their head office, no one can track it and re route it and I have to sit around -60 dollars for a product I probably won't receive for an entire month. DO NOT ORDER THINGS ONLINE FROM HERE. go into a store. I will NEVER order online again.

I am disabled and in a wheelchair. I visited your Pasadena location last month and the elevator was broken. There were no dressing rooms downstairs so I had to leave without trying anything on. I then visited your Hollywood location because I don't get discouraged easy. The elevator in the corner worked but looked as if it was used by delivery people who like to tag walls on their lunch break. I also knocked down an entire display unit with my wheelchair because the isles of clothing were not wide enough! Do you not think disabled people are cool enough to shop at Urban Outfitters? I will boycott your store and let people with disabilities know they are not welcome in Urban Outfitters until perhaps I get an explanation. Thank you.