DylanQueen’s earns a 1.5-star rating from 8 reviews, showing that the majority of dress shoppers are dissatisfied with their purchases.
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Almost ruined my wedding!
I've ordered a dress for my wedding from DylanQueen. My dress arrived in reasonable time and I was extremely happy. But when I opened the package I found out it was not the dress I've ordered! Not to mention that the quality was way off. This company is not serious, I find them quite unprofessional. When I contacted them they refused to give me my money back. And the worst part was that there was no time! I had two days left before the ceremony and I had no dress! These people almost ruined my wedding! Avoid this place at all costs!
Rubbish quality!
Do not order anything from this scam company! I’ve ordered a dress and when I received it I was super disappointed, because it was way too small for me, quality was terrible and workmanship was extremely rubbish! I contacted Dylanqueen customer service, but they did not believe me and called me a liar! Then they sent me another invoice for who knows what! I told them that I want to return the dress, but they refused and said that they don’t do refunds! I already contacted my credit card company and I will not give up until I get my money back! This fraud company must be stopped!
Unhappy customer
I wish I'd read all the reviews before I made an order. Anyways, I ordered a dress but when I finally received it I was extremely disappointed. The dress I received was fine, quality was not bad, but the color was completely wrong. I contacted DylanQueen customer service and asked for a replacement, but they refused to send me another dress or give me a full refund. They said that they know that it is wrong but they could offer me only 10% money back. They actually said I need to understand they have to pay their seamstresses and designers. Why should I actually care about that? I want to get what I paid for! Please don't give yourself the hassle and buy elsewhere. I now have a pink wedding dress and I have no idea what to do with it.
Is DylanQueen Legit?
DylanQueen earns a trustworthiness rating of 11%
Not worth the risk. Protect yourself and your money by staying away from DylanQueen.
With only 12% of 0 complaints being resolved, DylanQueen slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.
Exercise caution when using dylanqueen.co.uk as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.
DylanQueen protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to DylanQueen. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- Dylanqueen.co.uk has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Dylanqueen.co.uk you are considering visiting, which is associated with DylanQueen, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
item was received damaged
Hello, I bought online short prom dress for my wedding party from www.dylanqueen.co.uk The cost of item was 87£ together with delivery. I received the item very low quality. The dress was with dark stains, and the color of the dress is white. It looks like the dress is mot new, like from second hands. I asked them to return full refund, they advised me to clean it and keep it with me, and told me they can give me just 5% of money back, I said thst I want full refund and to return tge item. Customer service of Dylanqueen replied, that better to keep item with me, cause if I want to return it, it will cost me a lot of money and item can be missing on the way and then they will be not responsible for that and can not refund me. Now I am looking for advise how to solve this problem and to get back my money. I advise no one, never do not but from this company.
Don't order from them – waste of money
I bought wedding dress from the company www.dylanqueen.co.uk. This company is the worst, so don’t waste time and money there. I paid for my order and after that I haven’t received any info. I tried to reach the rep from the customer services, but no one replied. I waited a month, but nothing was delivered. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.
Fashion
Most brides to be can purchase extravagant looking, custom made gowns for a fraction of the cost they would find them in a department store. With so many things to plan for a wedding (location, cake, reception, flowers, invitations, rehearsal dinner etc.etc) most women appreciate having a handy resource for buying their wedding dress. Most dresses today focus on the unique personality of the bride rather than socially accepted "norms" when it comes to buying a wedding dress. In general many brides are looking for wedding gowns that are narrower than they have been in times of old, and those that offer clean silhouettes.
CLOTHING
ORDERED A DRESS GAVE CUSTOM MEASURMENTS AND ASKED FOR EXPRESS ORDER
DRESS ARRIVED 2 FT TOO LONG AND 7 INCHES TOO BIG - I HAVE HAD A QUOTE FROM A TAILOR TO FIX THE DRESS COSTING ME 150.00GBP HOWEVER CONTACTED DYLAN QUEEN THEY SAY IT IS NOT THEIR FAULT - I SHOULD PAY FOR IT TO BE FIXED. NOW I ASSUMED WHEN YOU ORDERED A DRESS TO BE CUSTOM MADE THEN IT WOULD ARRIVE IN THE SIZE YOU REQUESTED. I PAID 174.00GBP AND NOW I HAVE TO PAY 150.00GBP TO GET IT FIXED. THIS IS VERY UNPROFESSIONAL AND THEY ARE NOT VERY HELPFUL. I HAVE RAISED A DISPUTE WITH MASTERCARD ALSO.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor quality dresses from bad seller
I bought prom dress from the website www.dylanqueen.co.uk. I received it on time, but the quality was the lowest. The dress was already torn in two places and the colour wasn’t the same as I ordered. The colour was completely different, and the seller tried to persuade me that I made the mistake, but it wasn’t true. The seller refused to change it, because they had such policy. No changes, if it was customer’s mistake. And it was impossible to persuade him. I wonder if there are other people, who had the same experience. Let’s share views about this website.
Hi
I bought my wedding dress for £96 and spentc £75 having it altered. But it looked nice and I put the fit down to me getting the measurements wring as my bridesmaids dress fitted well although perhaps not the best quality materials, I felt it was value foe money. So, I ordered two evening dresses at £200. Like the reviews here, one was very poor quality that I could never wear and the other was nothing near a fit! It was an average of 4 inches too big everywhere. I contacted them to get it altered having taken photos of a tape measure against the waist, hips etc to prove that it had been made incorrectly...they insisted I was at fault so over £200 wasted. They asked me what I expected. They said the dresses were cheap and I ordered them because they were cheap. I told them about TK Max and Next...very comparable. So, you could well be wasting your money on a dress with dylanqueen
Ok, I dont even know from where to start. First of all, for those you seek an advice of weather to buy from this website or not, please DO NOT DO IT. Even is it appears to be the most amazing dress, at the most amazing price.
While reading all the comments here, I could identify my case in every single review. I will explain how this fraudulent website works.
After my 157pounds dress (plus delivery) arrived, I couldnt be more disappointed. It looks nothing with the picture they advertise on their website. The picture is very misleading because clearly it looks nothing with what i
received. The jewels on the picture look equally placed on the dress to
balance the colours. What i have here looks like a magicians assistant. Its
a clash of loooooooooads of pink emeralds. Again nothing like the picture.
Its a poor quality of work like somebody gave children a box of pink
emeralds to stick on the chest section. No colour balance AT ALL! I feel
cheated, misleaded i feel robbed of my money because its clearly not a
professional job. And believe it or not, it arrived DIRTY, like someone
had already used it. It seems to be a second hand dress.
After my complain, and after they have requested me to send some pictures of the dress. Of course the answer was not a surprise, they said the dress looks exactly like as advertised in their website. For several times i as required to repeat the same story to every single person of their service customer team, and all of the times they were being, unprofessional, unfrendly, disrespectful, and always avoinding the point that was being adressed.
They offered me a discount of 15%, which I thought it was a joke. I said i didnt want the dress. And what they told me was, they couldnt asure me that if i decided to return the dress it would arrived into its destination. Showing, lack of responsibility and professionalism. Also meaning that their returns are never possible to be done.
They are non professional, not customer friendly, a fraud, deceiving, misleading and false advertising.
I truly believe that someone MUST to do something for this kind of fraudulent companies stop deceiving people. All of us in this website, could get together and do something regarding this matter. There must be a way of putring this company in a very bad position.
For me, is not just for the money they are stealing from people but is also for the disrespect, and for everyone to know what kind of company this one is.
Just to finish with this review... A few days ago after I have paid already for the delivery charge in their website, I got a letter from TNT saying that I still have to pay for its delivery and international taxes. What a JOKE!
I HAVE HAD SIMILAR EXPERIENCE. I ORDERED A DRESS FOR MY DAUGHTER FOR HER PROM. IT IS VERY POOR QUALITY AND FAULTY. AM IN THE PROCESS OF MESSAGING THEM DAILY. THEY SAY THEY CANNOT REFUND MORE THAN 10% OF DRESS PRICE. I DO NOT KNOW WHAT I CAN DO KNOW. MY DAUGHTERS PROM IS 3 WEEKS OFF AND I NEED TO SORT A DRESS FOR HER. CAN ANYONE HELP PLEASE
Please do not buy from this site. It is very misleading. Dress bought was different colour and there were visible stitching holes all around the waistline of the material. Definitely not professional service. When I asked for refund they persuaded me that it would cost a lot to send back and they offer me £4 in settlement. Such scams company. Someone should close them down.
Total scam site; they sent me a extremely low-quality and tacky looking dress, and refused to make it right or provide a refund. They are Chinese in Suzhou China (shipping directly from mainland China). I will never do business there again.
HORRIBLE ! DO NOT BUY FROM HERE!
THE SERVICE IS HORRIBLE! I ORDERED MY DRESS TWO MONTHS AGO AND ITS STILL NOT HERE. THEY FAIL TO REPLY TO MY EMAILS SO FOR MY REFUND SO I WILL BE CONTACTING MY BANK FOR MY MONEY BACK AND THEY WILL DO IT. SUCH A HUGE WASTE OF TIME SO THERE WILL BE SOMETHING DONE. I AM VERY UPSET YOU GUYS DO NOT ORDER FROM HERE! I EMAILED TO ASK WHERE IS MY DRESS AND WHEN WILL IT BE SHIPPED, THEY REPLIED WE CAN SHIP IT TODAY. WE SHOULDNT HAVE TO EMAIL FOR THEM TO SHIP OUR MERCHANDISE! VERY POOR CUSTOMER SERVICE DO NOT ORDER! I SUGGEST BUYING A PROM DRESS OR FORMAL AT AN ACTUAL STORE WHERE YOU CAN SEE AND TOUCH THE DRESS! THE DRESS FINALLY CAME IN AND THE BEADING WAS HORRIBLE ! THE SIZES WERE WRONG AND VERY CHEAP ! I WISH I COULD POST A PICTURE BECAUSE IT WAS HORRIBLE. I SENT THE DRESS BACK AND I TOLD THEM THEN THEY TRIED TO ACT LIKE THEY DONT HAVE IT AND THAT I SENT TO THE WRONG ADDRESS WHICH IS NOT TRUE! I ASKED FOR A REFUND FOR THE FIFTH TIME AND STILL NO REPLY. HORRIBLE
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DylanQueen emailsservice@dylanqueen.co.uk100%Confidence score: 100%Support
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