Zara.com
Reviews and Complaints

RE: T-SHIRT grupo INDITEX

RN: 77302
BAR CODE: [protected]
RUC: [protected]-4

On 23rd June 2019, I had bought this t-shirt at Setia City Mall, Selangor Darul Ehsan, Malaysia. After tried the t-shirt I straight made the payments without checking . After taken back, wash before I wear it only found that there's 3 pin holes on the t-shirt. This is the worst experience I had where bought a new shirt but couldn't wear it at all. Please do something to improve on the quality !

To whom it may concern:

Incident at Zara Gateway
Initial purchase Saturday 1 June 2019 13.59pm

I had bought 2 bodysuits at the store on Saturday the 1st of June 2019 at 2pm. The store was extremely busy at the time and I had to wait for an hour just to pay.

I would like to state clearly that at the time of my purchase, The cashier did NOT notify me that formal bodysuits that are evening wear are considered to be underwear and are not accepted for exchanges. The sign at the store says the following;

The sign does not mention this fact either - nor was this stated at the time of the purchase.

On Monday 3 June 2019 at 13.15pm I went to the store to return some of the items as they didn't fit. I was then notified that Zara does not do exchanges on items such as formal bodysuits and was told that the cashier who served me in the first transaction when I purchased the items should have informed me. I told the staff that the cashier had not informed me of this when I bought the items and it is unfair to enforce a policy on me that I was never notified about. The cashier said she would need to call her manager. I spoke with the Assistant manager : calyeen (apparently legally the staff are not allowed to disclose surnames so I don't have her surname). The assistant manager was very rude and basically told me that the cashier who handled the initial transaction would have told me. I am going on record and stating that this was NOT the case. I am very disappointed at the manner in which the assistant manager handled my issue because she didn't even ask me any questions to get further details on the issue and kept insisting that I was told. She was not concerned about
when I had made the purchase (not even what time,
which day or
Did I pay using cash or card
No effort to ask me what happened at the time of the initial purchase. She just kept insisting that the cashier who handled the initial sale DID tell me. Calyeen wasn't even there at the time (1 June 13.59pm) - how can she be so certain?

She recommended I take up my complaint with customer services - which I'm doing. But I want to highlight that more than anything else - I am extremely disappointed at the fact that no one even checked the facts of what I'm saying. NO one told me that formal bodysuits constitute underwear and will not be accepted as an exchange.

How can such a policy be enforced when I wasn't told upfront ?

This is very unprofessional and clearly (from my receipt) - I spend a considerable amount at Zara. After such behavior, I'm so put off going to another Zara ever again.

Zara has been called out before for certain policies that have been enforced. With all due respect to the institution - I sincerely recommend that the staff are trained better on how to enforce these policies without just being blind to the facts at hand. To leave a Zara store with such a negative bitter resentful feeling - is an extremely unpleasant experience.

I sincerely hope someone will look into this and make it right. I will not be frequenting this store for a long time - due to the attitude of the staff.

It's one thing to have a globally recognized brand and good quality products - that gets people in the door. But over time, the attitude of the staff and the experience in a Zara store is what keeps people coming back and loyal. Else we may all just end up at the competition next door. Where staff are friendly and policies are not unfairly enforced and customers are not accused of lying.

Yours truly
Shehnaaz suleman

Hello. I am a Zara client living in Richard's Bay...Kzn. unfortunately we do not have a Zara outlet in our area...so from time to time I travel 2 hours to the Gateway to do my shopping for myself and hubby. I was very disappointed with the fact we were not allowed to come in the store with our trolley...Bear in mind that we did other shopping as well...and I vehicle was parked off...normally people do all their shopping and get out of mall once done...the gateway mall is huge...no normal person is going to go back in car and leave all your shopping and come back in mall...my point here is we were told we cannot come in with our trolley as no trollies allowed... there was no area where we could leave our trolley...or some security effort maybe to seal our other packets so we could enter...I do understand that at times people do steal maybe or I am not sure if because of space...or whatever the reason...I like to know...as this is not a nice rule...up your security system or make more more space in store...do something but dont inconvience your customers...I only ended up shopping for myself...my husband had to wait with trolley outside...it just messed up our shopping...in your store...to top it all i admit i shop and spend lots of money at Zara ...this time I was really annoyed with my husband not allowed in...and not like your staff was friendly...in the manner she spoke...bluntly saying NO trollies allowed in store...my husband did not shop...there was no way we were going to gave turns shopping with one standing outside waiting... please I like to know why this rule...

I returned some items to Zara online back in Nov.'18. After checking my bank statements I saw that I never received the credit for the returns. I called Zara Customer Service in Germany 5 times thus far and was told that they will ship one of the jackets back to me within 10 days. Never received it. The other returns are still not resolved. So I don't have the items or the money. I don't get any support or resolution when calling Customer Service. It can not be right that the company just takes the items back and doesn't offer a credit. That is stealing!
After spending thousands of Euros over the years there, I will never shop Zara again!
The order numbers are:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I would appreciate help in resolving this ASAP.

I bought a women's work jacket from a Zara store in London. In my first wear itself i saw it tore at two places ... shocking for a brand like yours
To top that I bought a full dress in a Zara store in Riyadh and after wearing it once I can see a tear Ie the material has ripped its not a tear
Can't believe that Zara is selling such poor quality stuff

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping

The issue that I have experienced was: Actually I am a Zara customer since long years very comfortable shopping and most of the time I find what I look for

I had an issue that I bought a blouse to my mum and then find the size not suitable but in that time realized that I lost the receipt
I tried to exchange the size the next day but staff wasn't helpful at all although I explained my query but felt that they are not even listening what I have got from them it's system issue we can't force
I wanted to buy the blouse again but the inflexibility I have faced I decided not to shop from Zara again
I lost money although I offered to give the date and time while purchasing it

It occurred on: 19/04/2019

This meant that It affected me that I have lost money and give away the blouse

I need to exchange the size

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

I bought a shirt on the

-19th of April
-ART: 3427/271/800
-Size xs

Found that shirt was incompletely sown, and received bad attitude from employee and told me to come on the 21 April - "will have the size"
Phoned on the 21st, received an unclear service and left me unattended, went to store left unattended, asked for help never responded back on the available size

Hon'ble,

Billionare Amancio Oretega as per will of his deceased former wife whose photograph is attached herewith selected me one out of 20 donation winners to improve the poverty as per detailed his wife's will letter herewith.
As per letter this selection happened dated 28-02-2019.

Billionare Amancio Oretega neither delivered nor deposited this two million pounds, GBP 2000000/- donation cheque in my SBI account.

Deemed fraudsters demanding advance fees to scam with threat to my won donation property cheque to deliver somebody next who neither won the selection nor poverty ridden but to romance only.

Billionare Amancio Oretega done nothing after getting claimed from me with id documents, nor removed any doubt as per attached letter number-3rd herewith.

Such a acts of financial crime not represents Billionare Amancio Oretega reputative status, Hence I complaint off to:
UK PM on website 10,
UK Action Fraud,
UK home ministry,
Spanish police,
So forth.

It's prayed my cheque is to be deposited into my account with 18% interest for delay beyond 15 days it's my winning to improve poverty.
Thank world
Beneficiary
Govt. id #[protected]
INDIA

It is not the first time, not the 2nd time, not the 3rd or 4th time that my Zara delivery arrived dented / dirty with greasy stains with box corners compressed or torn or a part of the cardboard missing forming a hole...Needless to say, the contents inside are roughly shoved to one messy pile and the tissue paper has flown loose of the silver sticker.
Zara used to have Kerry Logistics (KL) before they changed to SF, and what a whole world of difference the two has displayed! KL's Zara deliveries were always neat & tidy with all the boxes straight and clean looking good, yet now with SF, almost every time the Zara boxes arrive dirty / bent / crushed and warped...this last time it is so bad that it is deeply crushed that a deep bent in the middle makes the box look as if it had experienced something violent and being shoddily hurled.
SF might have ousted KL becos of its cheaper price but if I were the Inditex CEO, I would not have SF but would rather pay a bit more and leave customers satisfied . Opting for a 2nd rate courier only tarnishes its good, high street image.
Now Zara boxes arrive as if they are from some cheap outlets or off season warehouses that good customer service and customer satisfaction are the least they bother about.

To whom it may concern I was very disappointed and shocked at the customer service I received today 13 february 2019 at the above mentioned store! Unfortunately, I lost my receipt and was trying to exchange a couple of shirts! I bought these for my friend for his birthday but they turned out to be too big for him! I wasn't asking for my money back just to exchange the shirts for a smaller size or to get something else in the store with a view to add money if the replacement item was more expensive! Unfortunately, there was no willingness to help nor to accommodate me! I'm used to wonderful, polite & obliging service from the u.K.! I would very much appreciate if you could let me know how you can rectify my situation and restore my faith in the iconic fashionable store like zara! Yours faithfully, rachel semanova

Tax invoice 9183-63-s154500
Purchased 3 articles on 3.2.19. Item trouser purchased found oversize when checked at home after delivery. Size 34 and required 32. Removed all the tags while wearing at home.
Informed store told about exchange and informed about removing all tags he said no problem pl bring bill at the time of exchange
on 10.2.19 reached store for exchange. Around 12.30. Selected two more trousers, at the time of billing he said this cannot be exchanged because it's used and dirty
I said pl use your common sense how many times oversize trouser in just7 days can a person wear and how thisbecome so dirty.
I asked him to just put in your rack along with other trousers and ask any body to just point out that this one is dirty but he refused to exchange

He asked him not to bill the 2 trousers selected that day worth 6000/-
That trouser is lying with me I can't wear it because being oversize if this is the attitude of employees of your company. I am sure you are going to loose business in future
If still there is a chandelier if exchange kindly let me know through mail Otherwise I will be forced to complaint to consumer forum

Regards

Rksehgal
[protected]
[protected]

Your employees in the Florida mall store are extremely rude. They refused to give me their names or ID numbers to write a complaint. The girl laughed in my face as she tossed a shirt onto a messy sales pile. Ferdie was the manager...I found that out after about 10 minutes I spent waiting for him to appear from the back when I asked for him to speak with me so I can go to corporate about this. I went into the store on Friday Feb 1st to shop for an outfit for my daughter to wear to an audition. We were in the dressings room with different outfits we put together. I came out and asked for a pink soft knit shirt that was on the mannequin. The sizes are the rack were way too big the only size 7 available was on the mannequin. The girl said she would ask the manager and then came back to me and told me that is not possible. I asked the manager and he said its policy they cannot touch the mannequins. He was extremely rude and the girl was even more disgraceful laughing that it was funny I asked for their names so I can speak with corporate about this. As a woman and a mother I always do the shopping and I have never had a company be so unhelpful during the process of picking and outfit. I shop at the Disney springs Zara more than anywhere else but I will not be returning to any Zara after that experience. Happy to find a new favorite store with employees who actually enjoy their job and are happy to help their customers get what they need.

Hi I bought a dress in La Rochelle in October this was bought for a trip in January to my friends party
I wore the dress once and unfortunately the seam has completely split and frayed I love the dress I even bought green boots to match ., it is obvious there was a fault with the material and manufacturing and quality control and therefore I would like to request a
Replacement or refund please

Hi there, the company you use, TOLL for your Sydney deliveries has a bad reputation to start. I was home the whole day waiting for my parcel when I suddenly got an SMS saying attempt delivery but failed. Clearly they did not even try delivering.
Order Number: [protected]

There are way better courier companies in Sydney and it really is not wise choosing one with bad reputation. I thought it was a myth until I experienced it myself. I am reluctant to order online again.

I was actually quite disappointed with the response I received, when I called your Gateway Store, concerning the return of 2 items.

I had purchased a gift for my son, a pants and shirt, for his birthday. When I had purchased it I had asked for a gift certificate, and I was told that Zara did not give gift receipts. Unfortunately my son had already purchased the exact same pants, a while ago (same brand and colour).

Due to the fact that there has been no gift receipt, he could not exchange and had to wait for me, as I was away over Christmas, and thereafter from the 1st of January we have had 3 funerals/deaths in the family, which you can imagine, has been quite traumatic. At no point during all this was I thinking about these items that needed to be returned, so distraught with grief.
I called your store today, to ask if it was possible to return these items and was told that it was IMPOSSIBLE, because it was 2 days over the return period allowed.

I would really appreciate any assistance and help that you could provide. These are expensive items. Really is there no way to help, even in extenuating circumstances.
I find that extremely sad.
And the result of this appeal will definitely influence any future decision to shop in your stores.

Gateway Manager that I spoke to : Andila Mzobe

Regards,

Mrs Sharon Moodley

I've been a Zara customer for the past 15 years at various US locations during travel since there wasn't one in Michigan until this past year. I've ordered thousands of dollars of merchandise over the years, mostly through the online App on my phone. Today I tried to return some items that did not fit and discovered it was 11 days over the return limit. Due to the busy holidays I didn't get a chance to go to the post office or drive 40 minutes to the store. I went to the store today and they told me I had to call customer service. I called and the person I spoke to was INCOMPETANT! No help at all. I said I would be happy with store credit and she said she couldn't do that. Finally I asked her to speak with a manager. She said they were all busy and would call me within 24 hours. I am not expecting anyone to call.
I WILL NEVER EVER SHOP AT ZARA AGAIN!
Zara, you lost a faithful customer.

I purchased jacket from zara showroom DLF noida, after I purchased the jacket I soon realized that the product contain manufacturing defect and I took that jacket to return but I lost my bill and they refused to return it because of not having bill.
I hope that Zara should see this because I do not expect manufacturing defect from Zara. Hope I get solution for my problem. Literally I love zara products I am not saying this ust because I want solution to my problem, it just that I don't want to have a bad impression of Zara.
Hope you get me and soon resolve my problem.

The olive green shirt is for my dad and it had gone on a courier so during the courier the shirt has been a little crushed and the staff is not accepting it.
Please help because it's not even been 15 days and I had take it to the store ASAP.
Black denim of mine has faded so badly in just a month that it's not even in a wearable condition. I always busy so much from Zara but this is the first time I am facing such a problem. Please please help.