Huffman Koos Furniture

I purchased a leather couch, loveseat and recliner in Jan 2023 and left a deposit in good faith and the receipt said that we could expect delivery with 8-12 weeks. In June of 2023 i contacted HK in Freehold and they told me that the manufacturer contacted them in February of 2023 that the fabric had been discontinued but no one contacted us. So, in June of 2023 we reordered with new fabric and was told the shipment would be in after 9/2/23. I called on 9/2/23 and no shipment, i received a call on 9/4 to expect a shipment the week of 9/11/23. I called on 9/11/23 and they are expecting a shipment on 9/14/23 and that they would call us. I spoke with the asst manager EVAN, and she was rude and told me that there was nothing she could do for me, and that the sale was FINAL. I told her that my receipt didn't say that, and she SCREAMED "I DON'T CARE WHAT YOUR RECEIPT SAYS, I AM TELLING YOU WILL DO NOTHING FOR YOU."

How do we resolve an issue that was to be 8-12 weeks for delivery, the freehold store neglected to call me on the discontinuation of fabric and made me wait 8 more weeks and no notification, to now your assistant manager is yelling at me and telling me she is not going to help me and she didn't care.

HOW DO WE RESOLVE THIS?

We purchased a kitchen set back in september of 2019. The set was delivered on september 19, 2019 with various problems that still need to be resolved. They are as follows:

2 chairs are wobbly (completed)
1 chair had a pull in fabric
Chip on edge table (completed)
1 chair cracked wood when screw was tightened.
Missing 2 screw cover on 1 chair

After calling the store numerous times which I have documented, no one seems to fall uou back. The one time I received a callback, from peter, I am assuming in the store manager, he begins to tell me the person in customer service quit, boyfriend died etc... Its not the customer problem what is going on, we just want the problem resolved. This was our 1st time purchasing from hiffman koos and wl definitely be the last. It should not take 3 q=2 months to resolve these minor issues.

I would appreciate a callback at your earliest convenience.

Regards,
Dina tuccillo
[protected]

Ordered a bed.It was considered a "special order". No refunds, all sales final. Delivery of item 3-5 weeks. Ordered on Sept. 2, 2015. Called the store on Oct. 6, 2015, and a number of times after that. I was told the bed was on back order from the Manufacturer until Dec. 11. I found this unacceptable. I purchased the bed believing I would have it in my possession within 5 weeks. I called the manufacturer directly and was told it was in stock and not on back order. I requested a refund and was NO. The manager Eric told me to call Corporate, I did so and was told to call Freehold. I filed a complaint with the Better Business Bureau on 10/13. The next I received a phone call from a Store Manager named Amanda saying the bed had shipped and would be delivered on Oct.23. I called today 10/21 to check on a delivery time. I was told the bed was on back order. This is very stressful. All I want is my money refunded.