Nissan

1/22/11 my wife purchased a 2010 Nissan Sentra pre owned with 5530 miles from Route 22 Nissan Hillsaide NJ. Its finance price was $12, 200 and the cash price was about $3000 more. The dealership pushed for us to finance the car with a lower price which we did. When we close the deal with the finance manager(Nuno Ferreira) he said that my wife’s credit was excellent and he could give an extended warranty if she signed for the loan of 1.9% for 60 months. We did agree but did not ask or authorize any other addition to the car. My wife asked Nuno for a breakdown of the bill and he said it would be mailed to us by Nissan financial corp.
Almost 1 month later we received a bill with a total payoff of $18, 790.36. We were in shock because we expected it to be around $14, 000 since we put down $1000 up front. We had a meeting on 2/24/11 with the salesman(Ronald Villatoro) and finance manager(Nuno Ferreira). At the dealership we asked to see a breakdown of the bill, which of course they tried to act surprised that we didn’t have a copy. After reviewing the copy we realize they charged us for $700 for GAP insurance, $2000 for extended warranty that we thought were included and VIN etching for $2647, and we never knew we purchased them.
During the meeting with Nuno, he agreed to remove the gap insurance and the extended warranty, but could not do anything with the etching because it was already on the car. We went back there on 2/28/11 to meet with Mark Frank the manager to see if there was anything he could do. I was told Howard Newman would call us the next day 3/1/11 because he is the only one that could make the decision. Until this day Howard Newman never called us and when we called the dealership Mark Frank said the dealership decided to not to refund.
Upon further investigation we also think the odometer may have been tampered with because the disclosure shows 5530 and a Car Fax shows 11, 659 from previous owner. We also heard that the window etching could have been done when the car was purchased by the previous owner.
Currently, we opened the case with Nissan Consumer Affairs and BBB.
If there is anyone who can help us to pursue this matter please contact us at [protected]@gmail.com