Freedom Mortgage

We had a closing date 2/26/21, scheduled and then on the day of the closing they had to stop because they put the loan number as the property house number!
I had to call my contact and then a hot line before I got an answer as to why the closing was cancelled.
The next week they got everything ready but I had to wait a week for the next available closing date. Fine. It was all set I was told the closing docs were all correct and ready to go.
On 3/10/21 -4 Hrs before our scheduled appt a rep from Mortgage Connect called and set Freedom Mortgage cancelled the closing - no explanation. I checked my email - nothing; my cell phone msgs - nothing.
I call my contact at Freedom Mortgage and emailed him. No REPLY.

They have a VERY BAD issue with communication. YOU have to initiate all contact if there is a question or an issue comes up. This is very strange because THEY reached out to me regarding the RE-FI.

At this point I will have to continue with my current mortgage and I'm lucky that I have a day before I would be past due to get the payment in.

I would NEVER recommend Freedom Mortgage to ANYONE especially for a mortgage or a REFI especially if you are a VET and have a VA Loan. They will screw a VA before anything.

My name is Ronald Waymer,

I have been doing business with you all for many years. I have never been 30 days late on my loan so I expected better customer service than what I received.
I called in several times because there was a discrepancy with my payment due to an escrow problem and no one seemed to know how to help me. My payment increased by $500 and no one could figure out when it was going to go back down because of the escrow shortage that needed to be corrected. Keep in mind, this was during the start of the Covid-19 epidemic and I was on hold for over an hour each time I called. After several more calls I finally got an agent that suggested an escrow analysis. The agent stated that the analysis would return my payment back to the correct amount. I asked the agent should I make the April payment now and the agent advised me to wait until the analysis was complete. Once the analysis was complete I made the payment on April 28th. When I received a 30 day late notice on my credit report, I called in again and the agent I talked to looked up the account and assured me that they received the payment and that she could see that the payment was received before 30 days late and that all I needed to do was email the company and request a credit correction for the payment. The agent assured me that this would be taken care of.
Now today when I called to verify that it was corrected the agent in the credit correction department stated that they would not be making the correction. Stating that the payment was received on May 1st. I am very upset and disappointed at this level of customer service. I feel that I did what I was instructed by the company and also made my payment on time. I have never had a 30 day late payment on my Mortgage loan. I don't feel that under all of these circumstances, due to no fault of my own that I should be penalized and lose points on my credit. I am appealing to you once again to make the credit correction on my loan.