Pearle Vision reviews and complaints 1
View all 133 complaintsPearle Vision - Contact lenses exchange issue
I purchased my contacts from Pearl Vision & they told me that if I needed to exchange or returned them for any reason that they will gladly take them as long as they were not open or expired! So my right eye prescription changed & I asked them to exchanged 3 unopened and unexpired boxes, they refused & gave me nonsense excuses! I called the contact lenses company & they told me that they do not know why they would not take them back! so I asked if I can mail them back directly, but they said that I have to take them to the place where I purchased them & that then the place will have to mail them back to them. Pretty much they do not deal with the consumer. I would like someone from the Pearl Vision to step up the plate & do the right thing!
Desired outcome: I want my contacts exchanged
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1day Warranty Not given information about lenses prior to purchasing Getting my glasses correctly. Pearle Vision at 1518 E. Battlefield Rd. Springfield, MO (417-708-6163)Giving a Voice to Consumers
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