BOSS Revolution

Someone whose opinion I trust, referred me to this company for inexpensive money transfer to Nigeria. So lemme give a summary of my experience with this company so far.

1. First transfer of $300. It was held up due to this being my First Time. The next day they called me and (to my surprise) 3-wayed my bank, probably thinking they'd catch me in fraud or something. We went through the entire verification process, both for BossRevolution and my bank, the money transfer was completed. The guy who had called me said this was just for the first time, that subsequent transactions will go at normal speed without hold-ups.

2. A couple of weeks later, second transfer for $2, 999 (their max allowed). Their Verification and Compliance sub-system kicked in, and before the transaction could proceed, I had to fill out 2 PDF forms, sign them, scan them, and email them to BossRevolution Compliance Department, along with my state ID. I did all of that. The next day, the money transfer was completed.

3. A couple of weeks later, I tried a third transfer, for the same amount as the previous one. Their Verification and Compliance sub-system kicked in... but THIS time, they wanted MY BANK STATEMENT or PAY STUBS, along with the usual Compliance and Verification Forms, before the transaction could proceed. Despite my hesitancy about this new level of Privacy Invasion, I did all of that (I was short on time).

They came back with a few NIT-PICKS about how I filled out both the the Compliance and Verification forms wrong (even though it's a simple 1-page 10-field form, and I am not horribly inept at basic computer tasks), and how my bank account statements were not showing the previous 2 BossRevolution transactions (even though I HIGHLIGHTED them CLEARLY in the image I sent, and called it out in the email).

A nice lady by the name of Gabriella called me to explain to me exactly what was needed. After we talked, I did as she asked... fixed and re-sent the documents, and the full consolidated bank statement. Even though they didn't ask, I ALSO included my flight reservation (supporting my need to send money back home), and a screenshot of my bank's website dashboard, showing that I have two accounts, and that the bank provides only CONSOLIDATED statements. Again, I'd already explained all of this in previous emails, so I was basically repeating myself.

Within 15 minutes, they cancelled my transaction, saying that I didn't provide enough bank statements.

From all indications, they were always going to cancel the transaction, regardless. I think all this is because of the destination country (Nigeria). It seems we can never escape the stigma and stereotype, and that's a shame. However, one would think that a USA-based company would set aside the biases, and follow the Law. But no, probably inspired by the blatantly racist rhetoric coming out of the White House, BossRevolution decided to unjustly flush this customer down the toilet. I've learned my lesson, switched to TransferWise.com (a superior experience so far) and said my piece. People beware.