BOSS Revolution review: Missing $2,000 from transfer – boss revolution is ignoring federal regulations

I’m beyond frustrated with BOSS Revolution. On October 13, 2024, I sent $2,000 through their service to my recipient’s GTBank account in Nigeria. They’ve repeatedly claimed the funds were deposited on October 18, 2024, but the recipient has not received the money. GTBank has confirmed they have no record of this deposit.

I’ve reached out to BOSS Revolution multiple times. Each time, I provided everything they asked for, including detailed bank statements from the recipient showing the funds were never received. But instead of resolving the issue, they just keep sending the same copy-paste response, asking for more documents — documents I’ve already sent!

This is more than just bad customer service — it’s a violation of federal law. Under the CFPB’s Remittance Transfer Rule (Regulation E), BOSS Revolution has a legal obligation to:
• Ensure that funds are accessible to the recipient.
• Provide proof of credit to the recipient’s account if there’s a dispute.
• Refund the sender if the funds are not delivered.

I’ve told them this repeatedly, but they refuse to act. Asking me for the same documents over and over again does nothing but stall the process.

I’ve already filed complaints with the CFPB twice. If this issue isn’t resolved soon, I plan to escalate further to the BBB and FTC and post about this on social media to warn others. I need this resolved now.

If anyone else has had similar issues with BOSS Revolution, please share your experience here. This can’t be the only case like this. I’m determined to hold them accountable.