BOSS Revolution
Reviews and Complaints

I sent money since Thursday 13th of October, 2022. It's been 2 days now and he money is yet to be deposited into recipient account. I have called customer care several times with no resolution. It's sad because the purpose of this fund is extremely urgent, yet nothing has been done.

The worse part is I have sent emails, but it's amazing that no one from the company has even acknowledged or responded. How is this Service in 2022?

I need this issue resolved urgently. I hope this board helps

i had no idea about BOSS Revolution i supposed whom did BOSS Revolution code on SMS .

I have now been wrongfully locked out of my account without any explanation as to why. They took almost half a day to “process a transaction.” I’ve been their customer for a year or more now, and now I’m being told “we cannot reactivate your account.” “Our verification department said we cannot reactivate your account, and they are not giving any reasons why.” On Aug 11, 22, I was TRYING to send money to my gf in the Philippines. Every time i went to chat with their agents On what the problem was, they could only state, “it’s in the final process. Just wait a few more minutes longer. We need to wait for our verification dept to do their jobs.” I waited 8+ hours only to wake up and realize they canceled my transfer. I sent the money with their service at 4:30 pm cst, and it was after 11 pm cst when they closed for the day, and my transfer still didn’t go thru. I woke uP to check my phone for their text, and I hasn’t received anything. I had just changed my number and cannot access any of my former accounts, due to them mainly using a phone number to verify the account. I am beyond pissed at this company’s inability to verify a transaction in a hour or two. It’s not like I haven’t used their services before. I can see that if they need to check for 1-2 hours on the info, but 8+ hours and nothing done is not only ridiculous, but a waste of my time and money. I use them because their transfer rates are usually higher, with lower send fees that most remittance agencies. I was told on Aug 12, 22, that the reason for their canceling it was because “our verification team tried to reach you many times to verify info, and was unable to..” I went to sleep around 12:00 am cst, and found no missing calls, and no emails regarding this nonsense. My resolution would be to not only give me access back to my current account, but reduce verification times, and fee free transfers for the next 5 times. This is not right they are basically robbing us blind. It does not want should not take all that time to verify a transfer. If they fail to do this, I’m filing Lawsuit.

This robbing company. Fraudulently there system used my bank card and made a top up which I did not recognise.;

[edited] the agent decided to close my account on my behalf with the refund.;

She is racist and violent towards you!;

My data protection has been breached. ;

Will be leaving reviews where I can;

Eating my account credit. Causing distress and not providing information required. But also no safety for my security;

My data was hacked, account balance and my card on system was removed without my knowledge or consent

While making an important phone call I was cut off - I have an unlimited plan that I have used for years. And I Still had 7 days to go. I tried to purchase the plan again in case there was something wrong to no avail. the person in France was still waiting, it was nerve wrecking. The lady on the phone said that my phone had been restricted for login over the limit... I said "it says unlimited" she said nut you went over the limit.. I felt like I was talking to a wall. I only use it mon-Fri for between 1/2 to an hour a day..

I had to buy minutes which cost me a lot.

I explained to her that it was not fair that I was not allowed to purchase another month. This is absolutely unforgivable.

Now I do not know how to call my family in Europe.

I have used Boos for over twenty years,.

At least if you tell me I have 1000 minutes OK fair enough, don't say UNLIMITED when it is NOT.

I made a transfer to my father in order to help him with his medical treatment, but boss money cancelled this transaction I called customer service and they said that they will return my money back in 1-3 days, I can not wait since this money is vital for my father. It is disrespectful that this company retains my money.

Customer service do not seem helpful

[protected]

I received a text today (7/2/22) at 3:01 pm stating I signed up for this service. I then received a voice mail providing me with a PIN number. Whatever this is, I don’t want it and I did not sign up for this. Please look into this as I have a restraining order against someone and they have been violating it. This could be a form of harassment.

I has been custumer from boss for cumple year or more.

I never had been involve in any chargeback or fraud activity.

All the time I send money with my personal debit card.

All the time I send money to my family.

I alredy was verify with my identy.

Im feel really fustrate with this situation, why the lock me without any reason.

My last sucessfull transaction was on april for my mother.

Now in may I just add my new debit card and I try to send money to my sister for emergency y they just lock me.

They never sent me any email or iany information for help me to undertand wht happend with my account.

My email asociate with my account [protected]@gmail.com

David Seda #744438#

I made two shipments to Dominican Republic, and the IDT Corp compliance office sent me an email asking for some documents to justify the origin of my income.

I sent the information to Mrs. Gabriela Perez, Jorge Figueroa, Julio C. Vasquez, Billy Maldonado, but I have received many emails from other people asking for the same documents over and over again.

To all of them I answer that please check that I send you the information, but it seems that these people do not communicate with each other. It’s to the point it’s unprofessional and frustrating.

I also received a call from a Rep who then 3 wayed a call with my bank and everything was supposedly fine and assured me the funds will go through. But then IDT/Boss Rev canceled the transaction. I tried again to send money and back to square one with the compliance department. It feels like an unenjoyable circus show.

This is very frustrating since the money was urgently needed in Dominican Republic and it seems that this office does not coordinate very well.

I wanted to send money through boss revolution money transfer today so I submitted a transaction and the money was debited on my account by my bank. However, boss revolution called me that they needed to verify that I was the one sending the money.

I was asked few questions which I answered. Of note, I have been using the same app to send money for over 6 years and the same account number .

The guy doing the verification then turned again to say that he needs to put a conference call with someone from my bank for another verification, I said ok. When he put someone that I really do not know if he was from my bank , the guy started asking me for my social security number , not even for the last 4 digits but a full social security number . I told him that I can not give out my social security number in a conference call. Meanwhile , my family member has been at the bank waiting for the money after spending so much on Transportation.

I called my bank and they said that such was never requested from them and that they never had any issue releasing money to boss revolution . If bank never withheld an account or asked boss revolution to verify an account, how would boss revolution be asking someone for a bank verification especially an account that has the same information?

I think there should be a way to do bank verification if boss revolution needs any Information from the bank . They can easily forward a paper to be given to any bank for any verification rather than putting a so called conference call with whoever they claim is from the bank and asking people for sensitive information in this modern Era of phone fraud .

They canceled the transaction and I had to pay the family member for the hour spent and Transport fare. I have been using boss revolution for over 6 years and it has been from one issue to another.

They do things without carrying customers along .

Sometimes last year, they canceled my Transaction for a reason being that my middle name did not reflect when I have been using the same names and address for years . They later apologized .

I intend to file a suit and a refund of all that I spent on a family to go to the bank

Absolute worst service ever. Created my account, added $25 and when I tried making calls, none would go through. Spoke to two customer service reps. The first told me to turn off wifi and data calls and it would resolve the issue...it didn't. Called again and the second customer service representative told me they had no info in the system about me. I explained to her that couldn't be because I was just on the phone with another rep and she had all my info. She got an attitude because I told her what she was saying was not true and kept saying she would transfer me to another agent. At that point I asked to speak to a supervisor...whom I'm still waiting to speak to after almost 30min. Complete rip off and absolutely unprofessional service!

I made two shipments to Colombia, and the compliance office sent me an email asking for some documents to justify the origin of my income.

I sent the information to Mrs. Claudia Garcia, Jorge Figueroa and Jorge Adrino, but I have received many emails from other people asking for the same documents over and over again.

To all of them I answer that please check that I send you the information, but it seems that these people do not communicate with each other.

This is very frustrating since the money was urgently needed in Colombia and it seems that this office does not coordinate very well.

I did Money transfer on 5/4/2022 and till 5/5/2022 the funds was not released, after making multiple calls I got an email to provide some documents which I provided and I follow up with a call and I was told in 20 to 24minutes the funds will be available to beneficiary. After waiting for over 30 hours the funds is yet to be released.

I have had to make multiple calls over 2 day now just to get the transfer all to no avail.

I do not understand why I have to verify or send the same documents every single time I carry out transfer to the same beneficiary

The funds was send to resolved a pressing life and death situation but this company is bad company that is insensitive and unprofessional

I used Boss revolution to send $1,000 to a family member. A representative called me requesting they do a 3 way call with my bank to get authorization to withdraw the money which I did. After they withdrew the money I received an email with a confirmation that money was ready for pick up. The family member went to pick up the money to be told that they money was not available. When I call Boss revolution the rep told me the money is on hold because i need to submit a copy of my drivers license which I did. Then received second notification that the money was available for pick up. After second attempt money still no available. Call Boss revolution again and was told the money still on hold because they now want a copy of my bank statement. I have never heard of this before. I asked to cancel the transaction but they are not sending me the money back. Don’t know how to recoup the $1,000 that was sent. THIS IS A SCAM. Do not use this company.

From February 4 2022 my credit card was charges daily between $30 and $50 for a total of $240 of an-authorized payments.

I sent emails to the company, no reply

I called, i was put on wait. I ended up with canceling my CC and wait for a new one.

I do not recommend this service I paid $19 to recharge the phone in Cuba for my father-in-law and the money never made it there and they refused to refund my money.

Yo pedí un servicio de mandar 19 pesos a mi suegro en Cuba y al final el dinero nunca llegó a tu teléfono a su teléfono por la caca y no querían regresarme para atrás los 19 pesos

Me dicen que no me que no me pueden dar respuesta del dinero Y entonces me dicen que que que es cosa de Cuba pero al final yo con quien estoy mandando dinero con ellos ellos tiene el Ellos tienen la responsabilidad de pedirles dinero Cuba o de O pagarlos ello para atrás a cliente que supuestamente debería de tener la razón hacen tratos con el gobierno de Cuba y lo que haces esta falda gente los comunistas estos son unos chingao y me cago en la madre Díaz Canel maricón hijo de puta no por los 20 pesos si no porque se lo haya mucha gente y nadie ni cojones maricón

I dont remember signing up for this and never heard of this company and got a text sent to my number giving me a security code and welcoming me. Im scared of my bank account possibly getting messed with as I didnt make an account with this company I never heard about. The number which is mine is [protected]. It was sent to me at January 29th at 12:45PM.

Today I send money to a person in el Salvador, someone who I never send money to before, but apparently this person connot receive money through this app and I only put it to her name bc it was an emergency but now my account has been blocked and I cannot longer send money to my family what should I do since it wasn't my fault?

If could give them 0 stars I would! @BOSSRevolution @BossrevolutionM IS A COMPLETE AND UTTER SCAM. I did a top up today to DR and it processed the transaction TWICE and attempted a 3rd TIME! The only reason it didn't go thru was because I blocked the card! I contacted the customer support and "dUe To tErmS and CoNdiTionS" they can't refund me. I even called back and BOTH REPS admitted that it was a mistake but they REFUSED to fix or even attempt to rectify the problem. They kept saying "is there anything else I can help you with?" Uhh hello. You didn't help AT ALL. I will be forever advising EVERYBODY against this fraud-prone company and inform them of the illegal attempts to continuously attempt multiple transactions.

I used this service to transfer money to my parents in Nigeria and the money wasn't deposited so requested cancellation. The cancellation was requested since December 20th and still isn't completed. What annoys me the most is that the customer service team doesn't seem to have a clue on what's going on with the cancellation. Every time I call ( I have called more than ten times ) I keep getting a different information. I definitely wouldn't be recommending this money transfer service to anyone anywhere.