GlobalHello
Reviews and Complaints

It's been about 3 months your service has not not responding my calls. I have been calling on costumer service not there is no response. Worst service one can ever get. I won't recommend this to any one. What about the recharge we have done? Initially u were responding. What happened now? What new excuse do you guys have? Looks like it's a scam to get money.

Hello there,
We have been unable to make calls from the past three weeks. We have been informed time and again that there has been a server overload and wait for 72 hours. This happened three times. Now there is no reply at all. They have charged us USD 100 two months ago and haven't even bothered with service.
There is this one person Prince Kumar, who is apparently a service manager or something. He has stopped correspondence from the last one week. Can someone tell us what is happening. We seek redressal of our grievance immediately.
Thanks
An irate customer
Shalini

I have been charged in year 2018 in March and May month for $100 Usd and 200 USD respectively which is not been authorized by me. As on agreed decision, the guy from company have to return me the whole amount in September but now they are saying that there is some issue in their system and they are not able to credit in my account. Now it is already September month and don't know what will happen to my money. Please help me to get it back to me.

I have been charged last year in September for $200 Usd which is not been authorised by me. As on agreed decision you guys have to return me the whole amount in January then because of your team mistake its delayed to April . And later i found out that my refund is coming back in 23rd July. But i have seen you have no respect of your words and i believe you guys r not interested in giving me my money back. But still let me know if you are not providing me a refund, then i will go to court in new zealand to claim my money . I would like to have a reason why my money have been kept for no reason and a common man been disturbed for no reason.

The service received by this company recently is the worst service I received in my life.
Charging money without proper authorisation and taking too long to refund. Even then started telling stories without refunding money (after 8 weeks, still didn't receive my money back).

Both the agents and refund departments were answering in same way. I requested a call from manager but no response.

Seems like they don't care for customers.

I had an account with global hello to call overseas. I didn't used the account for 2-3 years and started getting calls that I have $200 credit on my account and if I want to use it I asked them so many time to cancel my account as I am not using it any more. They took my credit card details on the name of closing the account and debited $200 USD from my credit card in Dec 2017. When I asked for refund they mentioned it was done in error and was assured will get the refund within month. Till yet I have received my refund and again on 15/5/2018 they again deducted $200 USD from my credit card despite I had an email from them that my card has been blocked.

Sales people making fraudulent transactions to fulfill there targets. Accounts department don't know the policies and procedures.

I am sick of this company. This is a fraud company All the customer care representatives from this company is giving me all fake information. This fraud company deduct $149.60 on 27 November 2017 from my credit card, without my permission. They are forcing me to use this money. I requested for the refund because they took my money out from my credit card without my permission. Every time i speak to a representative from Global Hello they gives me different dates. I have recording and there agents texts as well in which they committed of refunds on few different dates. I have spoken to Ruhi, Rahul, Shruti, another Rahul (6/4/18) and few other people and no one did the refund. Now its 5 month my complaint still pending and no action has been taken on my complaint. THIS COMPANY SHOULD BE BANNED IN NEW ZEALAND.
I also have some other proof of conversation but website is not supporting all the files.
Regards
Amit Kumar
[protected]

Hi,
I had a balance of more than $100 in my account. A lady called from the office and she was forcing me to recharge the account and threatened me if I do not recharge, she will deduct all my balance, which she did. If I have put $100 hard earned money in my account who is she to just bring the balance to zero. I have attached a proof of my transactions and I don't call too much internationally as I use whatsapp most of the times.

Login ID - [protected]

This company is trying to rip off money in a very clever way.

A lady rang me to advise that the account that I opened in 2014 (and never used) is showing a transaction of $260 and that this is the fault of one of their employees whom they have terminated. I asked them to wait while I check my bank account and then clearly told them that I don't see this deduction from my account at that time. On this the lady said that I will see this in a few hours and that the company quickly wants to refund that amount otherwise it will not be possible to refund and she asked me for my credit card details. I started to get an idea thar this was a fraud.

After a long conversation I decided to put restrictions on my card and then gave the number to see what happens. Immediately I received a text from my bank that a transaction of over $250 is declined due to restrictions on my card. I immediately closed my account. The bank confirmed that this transaction and another one a couple of hours later for over $190 was attempted by Global Hello. And to date there is no money deducted from my account that the lady initially suggested their employee had done by mistake.

Anyone reading this please be aware these people have become too corrupt. They are very clever, they use many tactic to get your bank details.

I would like to bring this to light that without my authority, money was withdrawn from my anz bank account dated 21/3/18. I have spoken to 3 ladies over in india and seems no one is responsible for this and was told this happened accidentally which is to me is total crap. Iam just done with global hello and require immediate refund.
Iam taking this matter further up for investigation and legal action against global hello staff responsible for this. This is total misleading information to me and fraud. Highly recommend not to join global hello.

I finally got my money back from these scamster global hello by launching a dispute through my bank.

These thieves charged my account 300 dollars in january this month without my permission. One of their agents called and said "sir, we have accidentally deducted 300nzd from your bank through automatic payments, we need your cvv number to remove your card from our system. They said it in such an urgency that I could not think this was a scam and gave what they want and they deducted the amount. They promised me that they'll return me the money within a month in a month if I dont ask them for an official email as that will force them to use official methods to refund which may take 8 months and gave me a lot of fake excuses on why this happened. So I agreed. When I did not get my money back, I launched a dispute through my bank. These liars were trying to persuade me not to launch dispute but I did not listen and went ahead with the process and I finally got my money back today.

Guys, dont listen to what these [censor] tell you, just contact your bank and launch a dispute!

Mine was anz bank.

Global Hello is a cheating company. I live in New Zealand asked me to provide credit card details to provide cheap calling rate. I have had cancelled the contract with them due to poor service but their sales representative keep forcing us to use their service. At last, without our permission withdraw money from our account. I have cancelled my credit card to avoid further fraud.
One off sales rep 'Neha' phoned me promised to refund the money. I have trusted her gave credit card number to transfer the money. But she took again money from my instead reimburse.
Please do not trust this company or any sales rep.
This is fraud company including all staff members...Be careful before providing your credit card or bank details to this cheaters...

i am from newzealand. i joined this copany in 2017 and referred it to my friends also but they are froud people. once you gave them your card details they just keep on deducting amount without your permission. Me and my friend suffering from same issue. Right now near $400 they charged me for no reason without any permission of mine. Every month they keep on deducting $140 NZD from my account. Seeing so much negative reviews about this company i am filling a case against them so that in future they cant steal anybody money... In Newzealand this company soon will be blacklisted because of so much fraud

Hello,

As subjected there are illegal transactions in my account on 2017. Everymonth it was deducting 100-150 usd. Keep on calling to customer care and mailed to global hello support, no response yet.
Around 1000usd was deducted in 2017. As im jobless in 2017 i couldn't check my e-statements moreover i was some sort of depression stage being with family in singapore. Please do needful and take immediate action this and arrange my money back.

I have been charged 282 nz dollar without my permission and when I rang them they had really stupid answer . ( sir we got another client with same name in our system so by mistake we done top up on your account ) guy name Aakash handling my account Dnt even bother to reply to my message. Worst part they said I gotta wait for 90 [censor] days to get my hard earned money back. Because of their transactions my credit was gone over limit and I have been charged fee for that plus interest for 2 months already ( who will be paying that [censor] money ) to be honest I am pissed of with global hello services and I got 9 of my family and friends who use global services . I promise you guys soon I get my money back will cancel my subscription and credit cards and I will make sure all of my family member and friends does same. I am gonna post global hello [censor] on Facebook and Twitter wherever else possible.

These people have deducted my credit card for usd150 without my authorisation and they have dragging their feet for 3 months about the refund. It seems like their modus operandi of committing fraud on customers. Let's all complain to the authorities in nz and india and stop these fraudsters in their tracks. It seems the fraud has been going for quite some time now.

Hi
I am sunny from new zealand ... everything is going alright but in last july they will deduct $70without my permission... when i asked about this they said that is our new scehme and now they deduct US $100 wich is $150 nz dollars and i want refund this time . When i asked about refund they said will take 30 days to get back refund (processing time). They deduct from my credit card but it's more than 3 months. Now i talked about my plans and all ... not answering my phone calls and messages. Really annoying .So i think we should wiped out this company.

I have been using global hello for nepal calls since few years. They have charged my account 3 times without my consent. 2 times i have forgiven them and took the minutes. They kept saying that my card is removed but still they kept charging. And again they deducted aud $128. They said they will give it back as last time. Last time i waited 2 months but i didnt get back and then i got the minutes yesterday after 3 months. I have changed my card but new card is also updated automatically. They are useless.

Hello there innocent people,
Global hello is completely without a doubt a worst company I have ever dealt with. All the people working there are very very clever in the sense of stupid because the will call you again and again on daily basis trying to sell there [censor]ed up service to call india. Even thought you said you do not need any service but they don't understand they will ring until you finally agree to have their [censor]ing service. Once you have that then is different story because first of all that bloody app sucks. So of you contact the bloody company they will not answer your msg or your phone call. So after all this I told them make my card will not be charged but they [censor]ing charged my card with us $100. I asked them for refund my money. Then I contacted them but with poor skills employees they said you have not charged then you need to prove so I sent screen shot of account. They agreed to paid but after 45 [censor]ing days. Then the agent will call you call and beg you to cancel the refund other he/she will be in trouble and their salary will be unpaid and they will get charged... My point is do not get I mean any service with global hello india company.. You sucks global hello and all of you team...

One of the worst company ever. They stole my credit card details and scammed hundreds of $$$.
Today I received a call that we deducted 200$ from your account and the shocking thing is that I wasn't using their service from last 6 months. I asked them to deactivate my account multiple times but they still ring me and say my account is still activate and I have to pay another $200 to deactivate my account.
If anyone is reading this comment do please do not try global hello services. Even I asked my friends to stop using it