TAG Heuer

Dear tag heuer customer service team:

I own this watch for many years and have really built a travel and experience life with it. Throughout the years it has never had any problems other than the usual battery change and small wear and tear which were fixed by your authorized repair location in new jersey - usa.

This past december (dec 4, 2019) a piece of the crown broke and I sent it to repair as in the past.

For 1 month there was little to no contact from the service center other than an email requesting payment for the service. The explanation for the service was listed on the bill and I assumed that the parts to be replaced where necessary and would be the correctly chosen for that watch.

This week after many calls to a not so professional customers service center I was able to pick up my watch from the fedex location.

To my appall and sadnesses I found a watch re-faced with a non original crown and a bracelet with 2 new links and claps of a different finish! Pictures attached.

What is this? It was like going to the dentist for a cavity and leaving with black teeth dentures!
My past experiences with this location was nothing but true and professional.

My sadness is without measure as I treasure my little watch dearly, this experience was much disappointing and costly.
I paid for a service and now my watch looks like a cheap 2nd quality bought in the streets of bangkok. And it does not even fit my wrist!
Please advise.
Sincerely,
C. Izoldi

I purchased a TAG Heuer Formula 1 at an Fine Jewelry Store at an airport while in Europe for $1, 300. After 2 months it stopped working. It had a 2 year warranty so I sent it in for repairs. They said that the back was opened by someone other than TAG, so the warranty is void. They said that since it was over a year old maybe someone at the store opened the back and replaced the battery so the warranty is void. They want me to pay $200+ to repair a watch I bought new and died after only 2 months old. That is unacceptable.

I will never buy another TAG nor recommend them to anyone since they do not stand behind their products. This was the 3rd and last TAG I will ever buy. If their watched quick after 2 months. Their quality has went down over the past two years and It's better to spend money on watches with better quality.

Recently sent an out-of-warranty Formula 1 to NJ for repair thinking it would be a seamless & quick transaction; boy was I WRONG; it took 2 months to get Maintenance 1 done. The TAG customer service website and communication was pathetic. Don't waste your time! Take it to a registered jeweler and have them repair it. The entire transaction cost $123 USD. Think about this if you're considering investing in a TAG.