TAG Heuer
Reviews and Complaints

Pathetic brand. Not even a single reply of customer. Sold me a damage piece watch that still got warranty period but company doesn't even respond to my email. Nor dealer from Nepal help me .

Don't even feel like this is a Swiss brand . disgusting, pathetic, horrible, cheap, brand . Zero customer service. Fade off with tag Heuer. Never suggest anyone to buy this brand even if it's for free . It's already been 50 days, with no solution from company

Crown was missing. I left in repair centre of tag Heuer in Nepal but they told me they couldn't open my watch to change crown. It is crazy. So now how could I repair. I think it is a problem when I purchase but I didn't realise at that time.Big trust issue with tag Heuer brand. So what can be done now . It's been 2 years since I purchase watch. I didn't expect this from tag Heuer.

Purchased my Aquaracer WAY2112/0 in 2017 and now have to replace the movement for a second time in 6 years (first replacement was in 2019) with no inciting damage. So I’m basically on my 3rd movement and it’s getting very expensive. If I knew Tag Heuers only last for 2-4 years, I would not have purchased.

The issue I’m having with my watch now is the same exact issue in 2019- the crown will no longer turn. Rather than fixing the problem, Tag requires a “Complete Service” which means a full replacement of the movement (now for the second time). I can’t imagine that such a notable watch brand can’t get their movements to last more than 2-4 years.

I have owned my Tag Heuer Connected Calibre E3 a little over 1 year. I went swimming in the ocean to a depth of 9 meters. The watch face exploded upon returning to the surface and Tag Heuer is now refusing to fix under warranty. The warranty period is 2 years.

Here are the details:

• There was absolutely no damage to the watch before swimming. I swam to a depth of 9 meters and when I returned to the surface the face of the watch had exploded. There was no contact with anything except water.

• 9 meters is much less than the 50 meter shallow water activity that is advertised for this watch and listed in the warranty. Per discussion with Tag Heuer swimming to 9 meter depth would not void the warranty.

• It has been less than 2 years since purchase

• according to warranty info on TH website "you can swim and put it under water"

• according to warranty: "The TAG Heuer Connected Watch is water resistant to 50m/5ATM.

You may, for example, wear and use the TAG Heuer Connected Watch for shallow-water activities such as swimming"

• according to warranty info on TH website "The limited warranty does not cover any damage to the case or movement caused by moisture that might have entered the watch as a result of improper handling" There is no definition given

for "improper handling" however I would assume that this means exceeding 50 Meters depth. As this is impossible without SCUBA gear "improper handling" in this case would be

impossible.

I have owned my Tag Heuer Connected Calibre E3 a little over 1 year. I went swimming in the ocean to a depth of 9 meters. The watch face exploded upon returning to the surface and Tag Heuer is now refusing to fix under warranty. The warranty period is 2 years.

Here are the details:

• There was absolutely no damage to the watch before swimming. I swam to a depth of 9 meters and when I returned to the surface the face of the watch had exploded. There was no contact with anything except water.

• 9 meters is much less than the 50 meter shallow water activity that is advertised for this watch and listed in the warranty.

• It has been less than 2 years since purchase

• according to warranty info on your website "you can swim and put it under water"

• according to warranty info on your website "If you want to go under water without the swimming app, we suggest you to manually lock your screen. However, this should in no way affect the water resistance.

• according to warranty info on your website "The TAG Heuer Connected Calibre E2, Calibre E3 and Calibre E4 are all water-resistant"

• according to warranty: "The TAG Heuer Connected Watch is water resistant to 50m/5ATM. You may, for example, wear and use the TAG Heuer Connected Watch for shallow-water activities such as swimming"

• according to warranty info on your website "The limited warranty does not cover bracelets, crystals or batteries, or any damage to the case or movement caused by moisture that might have entered the watch as a result of improper handling" There is no definition given for "improper handling" however I would assume that this means exceeding 50 Meters depth. As this is impossible without SCUBA gear "improper handling" in this case would be impossible.

I bought a TAG Heuer Link Automatic Watch 41 mm Calibre 5's because of the build quality, the material they are using because they mentioned "indestructible sapphire crystal". In reality, that glass they use for the watch is of poor quality and can get scratched easily. I kept the watch very carefully but got a scratch on it and that's why I raised it to their customer service and the representative replied that it can happen, irresponsibly.

Seems like they are used to this kind of problem and the way they respond to it like you have to accept it. I was totally surprised by their reply and told them I've other Swiss branded watches which are also using Sapphire Crystal but didn't state like them and are still in good condition and have no scratches at all.

The representative just said, I have to go to their service center to fix the issue and pay for it. That's all. You guys can go and check that TAG Heuer Link Calibre 5's from their website and it is clearly stated "indestructible sapphire crystal" but in reality it wasn't. I feel like I was cheated after receiving the above response from their customer service. My ticket number is [protected] and I won't buy any TAG anymore if they cannot fix my issue in a professional way.

This is my TAG Heuer Customer care – ticket [protected]

over 35 days trying to talk with someone _____ silence!

This has to be the worst customer experience I have ever had.

after owning a TAG for over 25 years and buying a new one that has fallen apart and TAG is not taking any responsibility and is still under 1 year guaranty.

Shame I need to buy a new watch from a different company now!

I purchased a limited Edition Carrera X from the Tag Heuer Flagship store in London on September 3rd of 2022 for more than $7,000. I had done my research and this specific watch was purchased as it was supposed to be a limited production of only 1500 units worldwide. Since Tag Heuer has rereleased a new model of the exact same watch except in orange. I have brought up my concerns to TAG Heuer with no response, due to the rerelease my watch has great dropped in value and is no longer considered a limited edition.

Whilst on holiday my wife noticed some light condensation on her diamond faced tag, we opened the dial screw allowing it to breathe and took it to a tag service dealer to service and replace any seals.
The watch was still in fully operational condition and kept accurate time despite this the service dealer put (not working) which my wife corrected him on and asked that he change the docket to reflect his error.
Imagine her horror to recieve a call telling her the face showed evidence of deterioration and they were going to change it at considerable cost.
She asked that they only carry out the full service as requested which they refused to do unless she replaced the face.
This is a clear case of sharp practice in my opinion and I am disgusted in this level of supposed service and shall never buy another.
We have asked for the watch back which was in immaculate condition and used very little having been serviced by tag previously.

On 18/12/22 @ 18:58 I bought a Formula One Qrtz Chrono Black Dial Nylon Bracelet at Tag Heuer Boutique V&A Waterfront in Cape Town. I showed the lady Assistant that attended to me that the nylon bracelet was a bit short for my wrist. She had no solution and I wanted to try it first. On 28/12/22 I went back to the store and again showed the same lady the issue (see attached pic). The lady was not friendly, she told me 2 wait until 3/1/23 for a call, also that I'm not her client.

Yesterday the 9 october I had a little swim with my kids at home while wearing my tag watch. After 10min I left the pool and tried check time, just to realize my watch was flickering and I couldnt do anything. I rise it with clean water and dried it as advise on the warranty.

To my surprise until now it doesn't switch on, it overheating a bit but nothing coming out. Then I realize till few hours later that water are coming out of the watch.

The watch is not scratche or broken. Before the warranty expired this year june. I took it to Tag boutique for service at water resistance. They told me they do not perform such on connected watch whicj I was shocked.

How come an expensive watch with swimming functionality doesnt resit or last in water.

M very disappointed as I can track my gym or fitness going forward.

I had purchased this watch on 1st October 2021 from Mall of Emirates store in, Dubai UAE. Attached is the invoice

Not even 10 months the watch stopped and when taken to the store they said the battery needs to be replaced. Attached is the Repair card.

I was called at the store to collect the watch. When reached the store, I demanded for a full-service report, but the sales rep keeps repeating that this only a battery change. I kept asking why there is a battery change needed for a relatively new watch. But there was no answer other than trying to convince me that it was ok. Secondly, the Loop for the watch was missing, which later the sales rep called and said he will provide me with a new loop. The back side of the case has so many scratches that it is very evident that the repair has been done at some local store and not at an Authorized service center. I understand the scratches on the back case but how can there be scratches on the side grooving when that area is not exposed to any surface. Clearly someone without the right tool have opened it.

I have requested for a solid explanation on why the battery has drained out and have confronted the sales agent that they have sold me a used piece. Or a display piece (without notifying me) where the watch was running on the battery. He mentioned that this was 10 months back and he does not have an idea about it.

Usually, the battery life for any high-end watch is bare minimum 2 years. Then why the battery must be changed. There is no logical explanation provided. Clearly the watch has not been checked for quality and the battery is draining out. What is the guarantee that this will not happen again? and after every 10 months I must keep my watch for 3 weeks for service and what happens after my warranty expires?

I have asked the sales rep for a replacement. Where he blatantly replied that replacement is done only within 14 days and not after 10 months even though they sold me a display piece, in this case I believe it is a faulty watch.

I bought watch from dubai duty free on 31 jan2022 and next month model changed wore three time and try to change to new model but they say bezel is scratch where as i wore just three time Material was so useless didnt expect.

Than i was playing sports and i fell down with watch and Crystal bezel on front broke little i was surprised of using such a low quality material for sport watch.

I asked them to replace bezel and they say it cant be done as it is misused

My question is this smart watch suppose to be sports watch right and material is worthless I didnt expect such Bad quality

Below is my complaint no with taguer

Tag Heuer servicing - THTDMAS1955

I bought a Tag Monaco in the UK for £2800, I have had it ten years.

I do not wear the watch daily, only for formal events or special occasions.

Since owning the watch, it has been sent for a service twice already due to specs of dust getting into the watch case and onto the watch face, plus the movement seizing up.

It has to now be sent away again as the movement makes a terrible scratchy noise.

I also had to replace the leather strap after two years as the stitching was coming apart at the side of the watch.

I have spent over £800 already on maintenance on this watch. I think this is unacceptable, considering the upfront cost of the watch and how Tag portray themselves a luxury brand. The quality has fallen short of what I was expecting, and makes me weary of wearing it any more as to avoid any further damage/complications.

I handed over my watch for minor repair on 16 March 2022 and the person in charge called me after 4 working days to confirm the 618 SAR cost for repair and I did confirm my acceptance in return during the same call. Nonetheless, and since then I am following for my watch and I always get the same reply we shall contact the after sales and come back to you and you shall receive your watch soon which never happened to present time. (Attached in photos the maintenance invoice for your kind reference and review).

The same is very disappointing and not fair treatment from a big respectful brand like yours.

To anybody who's wanting to buy a prestige watch buy anything other than a TAG Heuer. My grandfather brought be my tag for my 21st birthday before 3 months later passing away. This year I had it serviced with what I thought was a tag heurer dealership, having an 8 week wait for it to return weeks later the logo and numbers fell off the face little did I know Ernest Jones send it to some back street dealer for services and now want 300pound prior to my service costs to put right. There was nothing wrong with this watch and didn't have any accidental damage.Tag Heuer sponcer extreme spots, wonder if Max Verstappen has the numbers fall off while driving, as my job às dental nurse is nothing extreme. The watch is called an aqua racer not a good idea if you going fast underwater of what it applys. Very disappointed

LAST year 23rd of May I purchased a watch in Qatar duty free shop. The battery of the watch stopped so I took it in doha Festival city branch and they told me warranty is not activated. This is such a disappointment. Now who can help? We don’t travel every month to visit that shop. This kind of irresponsibility is unacceptable especially from the brands like Tag Heuer!

After a lifetime of aspiring to owning a TG watch, the first six months of ownership has been THE most disappointing consumer experience I have ever had.

Firstly, the product was faulty out of the box. Some of the luminescent hour dials did not work.

When sent for repairs (great to have your "luxury watch" repaired in the first year!) they replaced it with another faulty dial!

TG official response: "Oh sorry, it happens. Deal with it". Yes, you read that correctly - I have the email as proof.

The frustrating experience of dealing with them directly was exactly replicated at the local TH boutique. The agents there could not possibly have cared less about my problem - all they cared about was selling new watches.

Moral of the story - take my advice and steer well clear of this "luxury brand". There are many brands out there who still puts the consumer first and who will give you a truly "luxury" experience.

Tag Heuer is NOT such a brand.

I bought a tag heuer watch from palladium ethos store mumbai in 2017... Within a few months of purchase my watches besel bent n also the outer rim was damaged... I took it to the store... The store was not very swift with their replies... I wanted them to cover this under warranty... After a few weeks of arguing with them I decided to pay for the repair which was around $200usd... Then during monsoons the watch was covered in moisture... After 2 years the magnifying glass came off for which I went back to the store for covering it in warranty... And this is when they promised me further on if I face any trouble with the same they would deeply look into the matter... And now in 2022 my has lost its fit n its moving... I have a doubt that I hav been cheated with this product... This is not the first tag heuer watch i'm using... I hav more than 10 running in the family... And no one has faced issues like this... I spent a lot of money to buy this product so that it lasts long... But unfortunately now the product is of no use to me... Can u please look into the matter and get back to me on this at the earliest... Thanking you...

My details are below 👇

Name:zoya merchant

Email id: [protected]@gmail.com

Country of origin:india