Diamonds International
Reviews and Complaints

I purchased a ring in January on a cruise and opened a credit card. I set the monthly payment to auto pay and had no issues with Diamond International receiving payment till May. When I contacted Diamonds International in June someone wrote back in writing that the mail is slow. 20 days from when the bank sends the check to when Diamond International receives the check? This person also said that it takes Diamond International 7 to 10 days for them to process payments they receive and I should just put my bank information on their website. With all the fraud going on why would you try to force your customers to do the this? Funny thing is after 20 days for the check to go from RI to Texas and payment is applied it’s always one day late. Law is that payments are to be applied the day that payments are received.

Purchase dispute as item purchased was not item received.

12-20-2022, I was on the Carnival Cruise Ship Vista. I went into the Roatan Cruise Ship Terminal Mahogany Bay DI (Diamonds International) store to browse. The salesman name is Edison. The ring I was purchased is not the ring I received.

01-03-2023, I called and wrote a letter to Carnival Mastercard to dispute the charge of $1,550. with the documents I received at the time of purchase. I was given an ID# CIS1915545

01-27-2023, DI responded to the Carnival dispute with documents they had in their records.

03-13-2023, Carnival Mastercard mailed me a letter dated 03-02-2013 with copies of DI documents. I immediately called DI [protected]) to explain to them my receipt #15147 was not legible, the item received was not what was purchased, and to request an RMA number and to return the ring. I informed them that I never received the statement of value. DI offered me to receive a store credit which I refused or pay the difference for the ring I assumed I was purchasing which I also refused.

03-27-2023, I wrote a letter to DI explaining in detail what transpired in the store and the desired outcome.

07-14-2023 to date I have not received a response from DI.

The receipt does not state the diamonds were brown in color, the statement of value however shows the diamonds are brown. If the salesman had given me this document at the time of purchase this matter would have be mute.

Why did it take almost 3 months to get the statement of value? I pray that we can get this resolved very quickly without further stress and anxiety.

I purchased two rings from Diamonds International in Cozumel on April 12, 2022. After returning to the states I contacted Diamonds International to return the rings for a refund. I was told to send them to the Saint Petersburg, Florida store. Since the rings were financed through Comenity Bank, I contacted them also. I returned the rings to the Saint Petersburg store through UPS. I received confirmation from UPS that Benetto had signed for the rings on April 27,2022. I sent all the information and return confirmation to Comenity Bank. I have sent this same information to Comenity three more times and I still have not gotten a refund or a credit to my account. This has been going on for over a year. Each time I talk to Comenity, they either claim it is in dispute or send me a letter that they need the return information again. I finally contacted Jonathan Hammer at Diamonds International at [protected] in May 2023 and he said he was going to find out what the problems were since Comenity will not help resolve the issue. Well I got a call from Claudia from Diamonds International in May of 2023 and now she will not return my calls. I never made a payment on these rings and Diamonds International has possession of these rings and will not credit my account and Comenity Bank will not help either. I filed a complaint with the BBB on Comenity Bank and Diamonds International in May and June 2023 hoping they can help resolve this issue.

Do not buy from this company. They are a scam. May 30, 2023 my girlfriend and I went into diamonds international in Aruba from our carnival cruise ship. We purchased a 1.03 carat diamond solitaire ringin 14k yellow gold for $8650. they ran my credit there and they have in-house financing, so I purchased the ring they guaranteed me the ring would appraise for at least what I paid for it. This is a cushion cut diamond. When I got it home, I took it to an AGI and ADA certified appraiser the ring appraised at $5500 I was so disappointed and now I have contacted diamonds international and they are trying to resolve with me saying they will give me store credit if they find that they sell this ring for less than what I paid for it, I told them this is your in-house finance company just takes $3150 off the price and I will pay for the ring. They said they can’t do that because they do not do refunds. I said this is not a refund it’s a reduction in the price. Well, they said we still don’t do that. All we can do is give you a store credit if we find you over paid for the ring . I don’t want a store credit I want the price reduced or I want a full refund. I will update this when we come to a resolution.

In September of 2022, I purchased Crown of Light earrings and necklace in Grand Cayman. I recently had the items appraised by a Certified Gemologist and discovered the value is significantly lower than the purchase price.

Several attempts to resolve this directly with Diamonds International are without success.

Supporting documents are attached.

I purchased this ring and a bracelet in late Feb 2023 on the Disney Magic. Because of the price of the ring I only wear it on rare occasions. I wore it today, May 6, 2023, probably only the 10 th time I have had it on, and looked down to see one of the gem stones was missing. This is very upsetting considering the ring was almost $4000 and has only been worn a few times. Perhaps I should have read reviews rather than be pressured into these purchases, the bracelet was mother $5500, because I see so many people having this problem and that my option will be to be without the ring for 2 months to have it repaired, only to be worried another stone will fall out.you can see the missing stone on the band. This is poor quality of it fell off after minimal wear.

My husband and I spent SEVERAL thousands on a 14k White Gold Semi Mount wedding band and 1.7 CT crown of light diamond in the Bahamas while on a cruise in Feb of 2022. Within less than 30 days of that cruise I had a stone missing from my band. I filed a claim and was quite mortified after spending so much money on what we thought was quality jewelry. There were very few places in the US where we could get the crown of light valued - which was a red flag. I filed my first claim on March 3rd, 2022. I had to ship my ring off to Miami to be worked on and it took 6-8 weeks to get my ring back. By August, I had another stone fall out again. I field a claim and and arranged a date in Sept to send the ring off - again it took 6-8 weeks. This time I was incredibly nervous and regretting my purchase but I was assured that this is not normal. When I received the ring back in November, immediately upon receive a stone fell out again. I was communicating primarily through email with a customer service representative and as there was not an option for me to speak with management on why this was happening or what could be done to prevent these really inconvenient and concerning issues. The reps were helpful and responded in relatively quick times however, when you spend this much money on a purchase and you hardly get to wear your ring - less than half the time you've had it, email customer service is just not enough. We ended up spending more money on a different band hoping it was an issue with the ring even though i was told it was the delicate nature of the diamonds. I received the replacement band with my diamond set middle of Feb 2023. I spent more money on a new band and now it is April 26th, 2023 and a stone fell out of this band again. I would like a refund as I have completely lost faith in Diamonds international and i cannot stomach the amount of money spent on this ring and that I cannot go more than 2-3 months at a time without an issue and then have to spend 2-3 months without a ring while its being "repaired". I want a refund and to just put this nightmare behind me.

I purchased a crown of light run in January this year in your Gally Bay shop in Antigua.
A stone has fallen out and I cannot currently wear the ring.
After initially making contact with Brianda, I have now had no acknowledgment of or reply to 3 further emails.
This ring was very expensive and the difficulty I am experiencing is stressful and very disappointing.
Will someone please make contact so the situation can be satisfactorily resolved

From: Karla and Dean Gress karla.[protected]@hotmail.com

Subject: Complaint against Diamonds International (Case #[protected])

Date: March 13, 2023

To: Complaints Board

CC: Diamonds International ([protected]@shopdi.com, [protected]@shopdi.com)

Complaint with BBB, Case #[protected]

Dear Complaints Board:

I wish to complain about a purchase we made from Diamonds International while on a cruise in September of 2022 with MSC Cruise Lines. Per Diamonds International's sales receipt we purchased "three 14 Karat YellowGold Diamond Rings (SKU: 5603563/5276046, 5033705 & 5029838) including 1.51 carat pear-shaped solitaire in the total amount of $26,000”.

Upon returning home we noticed one of the diamonds was missing from one of the gold bands, prompting us to take the rings to be checked by several different jewelry stores locally here in Texas and then, ultimately after we paid for a "certified gemologist's appraisal" as requested by Diamonds International, we realized not only were the rings grossly over-valued, there were several diamonds missing (since we originally reported the complaint with DI, another diamond has been lost as well as the head of the setting is bent, putting the solitaire at risk of falling out or the setting completely falling off). We immediately reached out to Diamonds International after we received the certified appraisal that revealed not only that the rings had been over-valued but also that the "14K gold" used was of extremely poor quality and had a large amount of "porosity" (What is porosity? Porosity is the percentage of VOID SPACE in a rock. Porosity is the percentage of VOID SPACE in a rock. It is defined as the ratio of the volume of the voids or pore space divided by the total volume. It is written as either a decimal fraction between 0 and 1 or as a percentage.) We are left with what DI valued and charged us $26,000 worth of jewelry that cannot be worn due to the "high risk" of loss of more diamonds and/or complete loss of the pear-shaped solitaire out of the head or loss of head completely including the diamond due to more than 50% of the bezel being removed when set in the seat of the band holding the solitaire.

We have now been in communication with Diamonds International Customer Service (see attached) to no avail. Like many, many others who have become victims to Diamonds International while being encouraged to shop there by the cruise lines who partner with DI and encourage cruise guests to purchase from them, we are left with a severely compromised set of "three 14K gold and diamond bands" that soon after we returned home began to deteriorate, with diamonds falling out, the gold bands bubbling up, showing scratches, and also turning my finger green (not even my costume jewelry does this) and we are demanding, as so many other victims have, that we receive an RMA from Diamonds International with a prepaid return FedEx envelope to return for a FULL REFUND for our purchase. Diamonds International has told us and the BBB they DI has offered to do everything "in their power" to assist us with this claim, however, our request is a full refund for the unwearable, undervalued 3 pieces of jewelry in the amount of $26,000 as well as a refund for the $250.00 we paid for a "certified gemologists' appraisal" that they required.

I am complaining because the rings we purchased are faulty, do not appraise as DI stated they would, diamonds are missing, the gold is subpar, and has porosity, plus the head is now twisted, nearly losing the solitaire. To resolve this problem I would like you to immediate issue an RMA for our entire purchase with Diamonds International with a prepaid Fedex envelope for us to return the merchandise once the refund has been agreed to. Just as hundreds of other customers have had issue with DI, we have also been played and are demanding our money back. They are liers and are selling hugely overpriced pieces with the assistance of the cruise lines and their "VIP shopping assistants".

When I first learned of this problem" shortly after returning home from our Cruise in Sept of 2022, I contacted Diamonds International Customer Service and "MariaQ" responded with an email. MarieQ as well as Caroline responded via email and informed us about your "refund/return policy. We believe that this response is unfair because the products you sold us have been evaluated by a certified gemologist with a lesser value than you told us was the value, plus the 14K gold has severe porosity which compromises both the bands and the diamonds. In addition, shortly after we returned home we noticed a diamond was missing and immediately took the rings to a jeweler who told us the bands were subpar and they would not touch them due to their poor quality, porosity, and because they cannot guarantee they can even fix the rings due to the severity of their poor quality. We have done everything asked of us by Diamonds International regarding getting a "certified gemologist appraisal" and due to the number of other complaints we are now aware of in addition to the horrible customer service we have received from DI, we are demanding a full refund because we do not trust Diamond International to return the rings "after repair" or otherwise in the correct and honest description for which we paid originally. The rings have lost several more diamonds since our original contact with DI and the head where the solitaire is held is bent and at this point I cannot even wear these rings due to the extremely poor quality and because we have been told by several jewelers that we should "DEMAND A FULL REFUND" due to the horrible quality and imperfections of the 3 pieces. We can't even get a jeweler near our home that will touch these rings. We are now requesting immediate action by your company’s customer service manager/UPper management as to the resolution in this case and our complaints. We have given DI much grace and patience with this issue but we are now done.

We look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 10 days we will file further informational posts regarding our complaints with the appropriate consumer agencies, social media, our local media, as well as further consider our legal alternatives

I am attaching copies of the correspondence with Diamonds International as well as other jewelers and pictures of the rings.

You may reply to me at this email or call me at [protected]

Sincerely,

Dean and Karla Gress

2604 Kennedy Dr., Melissa TX 75454

karla.[protected]@hotmail.com

[protected]

Information from DI:

Regarding the above complaint against Diamonds International, they did respond stating “Diamonds International is willing to address and do everything in our ability to assist you at this time".

At this time the only resolution we feel is satisfactory and fair is for DI to follow through on their promise as stated in their documentation regarding their policies and per their “promise” stating they are “willing to address and do everything in their ability to assist” their customers. At this time that is for Diamonds International to send us the required RMA for the 3 pieces of jewelry we purchased in the amount of $26,000.00 plus the $250.00 we paid for a certified gemologist appraisal (at their request) with a prepaid label so we can return the set of rings described as “3 14 Karat YellowGold Diamond Rings (SKU: 5603563/5276046, 5033705 & 5029838) including 1.51 carat pear-shaped solitaire in the total amount of $26,000” in exchange for a full refund/credit for the rings.

My husband and I purchased a set of 3 diamond/gold rings from DI while on a MSC Cruise in September of 2022. Within 30-45 days of being back home, we noticed the diamonds were falling out of the two bands and we had been told by a local jeweler that the third band and the one where the 1.51 carat pear-shaped solitaire stone was placed was compromised due to more than 50% of the bezel being cut for it to fit in the setting we chose which leaves the stone and the bezel holding the stone compromised to the point that it may "fall off completely or we could have loss of the diamond". In addition, we have had several local jewelers look at the set and finally we found a certified gemologist to appraise the pieces (for our own knowledge and at the request of DI) and not only did the gemologist's appraisal come back considerably lower than the value DI placed on the 3 rings, but the clarity, color, and 14K Gold used to set the diamonds is effected by "severe porosity" (dirtying down the gold basically where it is not pure 14K Gold. We have been directed by several jewelers here in Dallas that we need to request a "full refund" due to the severe porosity and the fact that the setting for the 1.51 carat Pear-shaped stone is compromised because more than 50% of the bezel was cut to get the stone in the seat of the band. I cannot wear the rings because they are at great risk of more loss of stones and where the diamonds have fallen out the gold snags on material and other items. We have been told that due to the "dirty" gold used (porosity) the set will continue to bubble up, scratch, and fail to the point more diamonds will fall out or we could have loss of the pear solitaire from its setting or the setting completely falling off. We had been shopping for a new wedding set for several years to replace my original one that was lost and at the time we were very excited we had finally found the right one for us and knew it would be at a cost. We spent just over $26,000 on the pear-shaped solitaire plus the band with 4 diamonds to set the pear in, and an additional two gold incrested wedding bands for either side of the solitaire. We have purchased many pieces of jewelry over our 31 years together and have NEVER had any issues like we have had with our DI purchase. When you spend over $26,000 on anything, you would expect it to be as described and last a lifetime. I have costume jewelry that has held up better than the 3 bands we purchased from Diamonds International.

Needless to say, we are very, very frustrated and have been in constant contact with DI Customer Service regarding these issues. AS you can imaging, after this horrific and frustrating experience, we simply want to return the rings for a full refund however Diamonds International is pushing back, offering only "instore credit" or "exchange" for something different. Unfortunately due to the matter at hand, the poor response from Diamonds International, and the severity and subpar products we were sold, we do not trust DI to neither "repair" the set (regardless if they can put the missing diamonds back, it does not change the fact that the 14K gold we were told the rings are set in has severe POROSITY and per several jewelers will continue to bubble, scratch, and fail with a very good chance of loss of more diamonds, etc. We have filed complaints with the FTC, the BBB, MSC Cruises, this "Complaints Board", as well as reaching out to our local news outlets in order to heed warning to future customers who may be tempted or referred to DI by any cruise line throughout the Caribbean, Florida, etc. where DI locations are found.

We are currently awaiting another response from Diamonds International and have requested an RMA to return the 3 gold/diamond bands in return for a full credit to our credit card, plus a paid in full for the credit card used from Diamonds International in order to purchase the set of rings. If DI continues to push back insisting we are only able to receive a "in-store credit" or "exchange" for other jewelry from DI, we will seek further civil restitution. We simply do not trust DI and feel that our request for a refund is not an unfair or unreasonable resolution.

I cannot even wear the set due to the fact that more diamonds can fall out and the solitaire is set in a compromised bezel due to the seat/setting being cut more than 50% to fit in the mounting.

I purchased this watch in good faith from DI in Aruba whilst on a cruise for £16,250. I was told that the Rolex paperwork was in the box, I trusted that they were telling the truth, but on arriving home, there was no Rolex paperwork, which devalues the watch considerably. P&O push the sales in DI, so I feel cheated by DI & P&O.

I was told by DI that the watch was worth a lot more and back in the UK I could sell it for substantially more.

The box it came in was not the right Rolex box for the watch, so this further devalues it.

Upon returning home, I looked online and the same watch was selling for $11,900, so approx £9,674 including the proper Rolex paperwork.

I purchased a diamond ring in November 2022 in Nassau while on a Royal Carribean cruise. I paid $23,800 and the ring appraised at $11,600. I have purchased jewelry from D.I. before and always thought it was a reputable company. My sister purchased a crown of light ring last March for $24,000 and it appraised for $31,000. When I returned from the cruise I tested positive for covid and was very sick for 2 weeks. Then I had an intestinal bug through Christmas. I did not get the ring appraised under January 7, 2023 so D.I. is dismissing the claim because it was not made in 30 days. Please I am asking that my extenuating circumstances be considered. I had no reason to think this ring would not appraise at a level that I purchased. This was a once in a lifetime purchase and I am crushed I got taken advantage of. My sister also purchased 2 rings from D.I. that day and the manager kept trying to get us to make an additional $2,000 purchase to bring the total purchases to $50,000 so he would receive a bonus. I guess it should have been a sign then that he was over pricing the ring in order to get a bonus.

Very disappointed. I have purchased many pieces from Diamonds International and have been extremely happy. Not this time.I purshased a ring and bracelet while on cruise ship Carnival Sunrise in Grand Turk on December 24'2022 . The ring was sized and I received later on the ship. The size is too big . I am allergic to something in the bracelet; skin reddens and itch. I am requesting a full refund.

I recently purchased a Diamond ring onboard cruise ship Ovation of the Seas that cost me $9000 Australian dollars. I was told by the salesperson that the ring could definitely be resized. Upon arriving home and going to see 2 manufacturing jewelers, I have been told that the ring can not be resized due to the way it was made and the design of it. This ring is now completely useless to me! I would like a full refund for this item and would also like to know where to return it to.

This is absolutely infuriating as it was purchased for a very special occasion in January which is now completely ruined.

Please respond asap as I will not hesitate to take this further and seek my legal options.

Regards, Gary Llewellyn-Camerlengo. - [protected]@gmail.com

PH: [protected]

We purchased two rings from DI in Cozumel back in March. I have already filed a claim on BOTH rings because they both had diamonds fall out within 20 days of purchase. I waited nearly 3 months to receive those rings back and they looked beautiful again. It is now August 26th and a diamond fell out of one of my rings again. I am a teacher, so it’s not like I do extreme activities every day. So I am confused as to why the quality of this ring is so poor that this keeps happening? We spent a lot of money on these rings and frankly, I’m super frustrated and upset at this point. Am I not supposed to wear my engagement ring every single day? Why have I lost two diamonds in this ring in the span of 6 months?

I purchased a chocolate diamond crown of light ring from the DR and was told if I changed my mind that I could return for the full refund. The manager said he will do whatever to make the sale possible and I could always think about it and return it within 30 days. I kept saying I will think about it and when I came back, they had everything ready to go- paperwork and all which I would say was quite forceful even though I expressed that I was unsure I was able to afford it. Nonetheless, the manager kept reassuring that I could finance for 48 months and can always refund within 30 days if I change my mind. I am very upset and cannot afford this nearly 7000 ring so I reached out to customer service and they said I cannot return it.

My mom and I were on an NCL cruise with a Diamonds International Sales Person/Consultant onboard. He held a presentation talking about the great value of Diamonds International, and how DI stands behind the purchases and gives you the option to upgrade the jewelry you no longer wear, even jewelry not purchased through DI.

We purchased a pair of Tanzanite earrings for $1,000 each. The salesperson in the Demonic Republic told us the earrings were $1,900 and he would give us a great deal and come down to $1,000 for each pair. They sold it as the number of people coming through gave them the ability to give great deals. The entire process was very rushed with pressure to buy.

After we had time to reflect on the purchase, we were back on the ship, and at the next port, we tried to exchange the earrings for something that would be more of an everyday wear, vs. the special occasion wear. We were told they by the store and the NCL Consultant that we can only exchange or trade for another Tanzanite item. We didn't want to make that exchange and came home and started working with customer care.

The customer care representative stated that the earrings were actually $1,200 so we didn't get the deal we were sold. Customer Care also confirmed that we should have been able to exchange for a completely different piece. After doing research that we didn't have the opportunity to complete before the purchase, we are completely unsatisfied with the entire process and felt very taken advantage of. Now we are back in the States and do not have a DI store anywhere close to our home in North Carolina.

Fraudulent diamond earrings sale

On 3.28.23 at 4:58 pm we Purchased what we were told and our receipt stated were 1.17 carat , j-k color, Sl1 clarity earrings. The shop could not find our diamond certificate and promised to send to us. When they did, the certificate was wrong and stated a .66 carats, q-r color and s12 clarity. We escalated, sent our earring back and they appraised at 1.32 carats, o-p color and Sl1, poorer quality than we were told and per receipt, slightly bigger carat. They would not replace with the size that we had picked and the quality that we had been promised In the white gold that I had despite us being victims of fraud. They have promised to return our money but I am crushed as it was my 30th wedding anniversary present after a tough few years as a nurse.

I was on a cruise after beginning cancelled 3 times due to Covid. Well, it stopped at St. Marrten and they people from the cruise tells you to go to Diamond International, so I did. I liked this one ring that looks like my Pandora ring. I was told the price and my husband said, buy it. The two guys said we have other jewelry that we know you would like. They tried to show me earrings, necklaces and bracelets. I told them I don’t wear that kind of jewelry, so they said we have the perfect ring for you. They put the Diamond ring on my pinky finger and I looked at it and the said it looked nice on me. Then they said, we know you want it, so they started doing the paperwork. What we heard was 16 months 0%, so we signed the paperwork. Now, being in a lot of Diamond places with my mom I knew the ring couldn’t be that much. They kept saying to me, we will give you a great deal, a really great deal, so I believed them. We left because we had to get back to the ship. We get to the room to drop things off and my son wanted to see the ring again. My son said, you know it wasn’t for 16 months, but 60 months. You paid $10,750.00. I didn’t believe him, so I had to see for myself. I got home and had it appraised and they told me the ring was worth $3649.00. I couldn’t believe I got taken.