Bulgari
Reviews and Complaints

I have bought sunglasses from you. Box was delivered on the 26th of June, but there was no sunglasses inside.

I have called your customer services straight away, and I have been advised that they will need to investigate the issue and it will take 10 days.

It's 22nd of July and I keep being told that investigation is still ongoing!

I should have received the goods that I've paid for, and for me to wait 4 weeks so you can do some investigation is beyond a joke!

I have purchased items online from other luxurious companies like Valentino, Mulberry and Louis Vuitton, and it never even crossed my mind that I would not receive my goods inside the package, how ridiculous would that be bearing the price you have to pay for it.

Please respond to my issue ASAP as I've been waiting fat too long for this to be resolved.

My order number is [protected]

Malgorzata Cossar

“luxury” brand, not like others, managed like if it was a fantasy jewelry. I call this store and they answered No exchanges ! we can’t exchange you ring that you just got, ( wanted tu sized up) and everybody said NO!, I bought it on the website engraved it( just 3 symbols are allowed) and if you do so it’s impossible to exchange it ,(I didn’t want even refund) On their website there is not a note of sized up on certain models and their C.S.

Send me to the store to answer me No and again and even suggested you should sized up when on tue site there is never a

Warning of this. $1,600 dls each, waisted and I bought 2 ! I’ve had experiences with other brands and they exchange EVERYTHING ! , this BVLGARI does not know how to treat their customers. I asked for any alternative solution and they Keep saying No,

I have worn Bvlgari au de parfume for at least 25 years and love this scent more than any other I have ever worn. Last year I tried ordering the parfume and it was always out of stock. No one has this parfume! I then found out this perfume is not being produced any longer. What a Devastating disclosure…

Then the perfume starts showing up again on perfume sights at a monumental

new price of $462.62 for a 3.5 oz. bottle! I never paid more than $75.00 and some times less for years and years! Sadly I cannot afford this perfume anymore… I am so angry and disappointed that this perfume, my favorite perfume for over 36 year’s is now a price gouging item. Shame on you!

It's been over a week after I contacted Bulgari customer service with my problem... I have tried to reach them over the phone a few times, leaving messages and voicemails... I've send email, as requested, with no prevail so far... Needless to say that this kind of customer service, for a company as renowned as Bulgari, is very disappointing to say the least.
I am hoping that someone, somehow will get back to me, hopefully in this millennium, with a resolution to my problem.

After less than one year that we bought our rings, their color t turned to yellowish. And I brought my ring to the shop
to be polished. The shop asked service charge for that. After even less than one year how can the color change like that? Even the worker in the shop said this change isn't normal before 3 years. We pay huge amount of money considering that we buy quality. This color change for me is not acceptable and I demand polishing service free of charge. My husband is Italian and with his will trusting Bvlgari we bought our rings from Bvlgari shop. But now we have a disappointment regarding quality.

My name when we bought the rings: Meryem Sebnem Atayar
My husbands name: Tony Freda

The invoice should be on one of these names written above. Approximate time that we bought rings October/November 2017.

The time I visited the shop second time to ask polishing was November 2018.

Mobile number: +[protected]
email: [protected]@gmail.com

My husband bought me a bvlgari watch at dubai airport in august 2018 on his way back to the uk. The watch turned out to be too tight on my wrist. So I decided i'd exchange it the next time i'm in dubai within the sis months time bvlgari claims that their product could be exchanged or refunded. I never ever wore the watch other than to try it on. The blue seal was still on the watch as it came from the manufacturer and it's impossible to wear or use the watch with out taking off the seal. Jan 2019 we tried to exchange it at dubai airport they started talking a lot of rubbish about sending it for assessment blah blah blah. Unbelievable! A week after they send an email with an invoice of about 1900 dirhams requesting my hudband to pay for the watch to be put back in a sellable condition. Claiming there were scratches on the watch and they'll need to change the gasket and whatever else they could drum up in god's name to extort money from unsuspecting buyers.
I'm like, you've got to be kidding me!
This company has no integrity whatsoever. A watch that's less than six months old even if it were used shouldn't require such extensive repairs. Let alone that it was unworn and in its original condition. Except bvlgari is saying that their products are of such poor quality and standards then that would make sense to me.
Bvlgari is a rouge company and regardless of how prestigious they think their brand is i'm never buying their products again even if they were the last luxury company on earth. Let alone that there are so many even better luxury brands in the market like chopard, piaget philip patek cartier, rolex, movado etc.
Bvlgari has 0% rating for customer service and my advice to anyone who has money to spend on luxury items please choose wisely and avoid being scammed.

I went in to Bvlgari in Nagoya Airport dressed casually and asked if they provide polishing for my ring. Without even taking a look at my ring or asking anything, the sales sssistant just replied no. Afterwhich, when I was seated down in front of the shop, I saw the sales assistant relating the incident to her colleagues and they were looking at me and laughing. This is very insulting as they were definitely judging their customers by the way they dress? Totally unacceptable!

I'm very frustrated, I bought this watch on 2/5/2018 at the Forepart jewelers
In breesestraat 42, in Willemstad curaçao.
They gave me a damage watch it's seems to me the battery it's dead ; I call your customer service and they can't help me other than send it to Miami to be check out ; how could this be that I spend $8, 000.00 usd on something that I cannot used: they told me if anything was to happen to my watch I could take it to any retailers store to gee look at but that's it's not the case, I'm very outraged about this, it's it unfair and uphold to me as a customer to be treated this way. I was going to purchase a necklace sets in Aruba and didn't because of what happened in curaçao.
This it's unbelievable.

We have bought beetween my wife and me 3 watches from Bvlgari now and all 3 have broken down we have fixed one before paying a lot of money mine is still broken my my just had an estimate to get it fixed from bvlgari they wanted £1908 pounds to fix which is outrageous amount the watch cost around £3000 so we are very upset with this company and will never buy a watch from them again we have spend over $10 K on all 3 watches only for all 3 to break down its a total rip off.
I will be complaining on social media and advising people to never buy from this brand as the quality is worst then terrible

my email is

[protected]@hotmail.com

I just visited london - united kingdom and bought a bag from harrods it's a bvlgari bag and I claimed the vat when I got bag to india I realised I wanted another color so I sent it back with my sister to harrods and there no body is helping us.., I am so disappointed as to what should I do... So I bought the bag on 18 th may it's not been a month also they are not doing anything about it... I was told that at harrods u can exchange and buy whatever u want but they are not helping us at all and even bvlgari staff is not helping us...
What should I do with this kind of service I wanted to just change the color of the bag..
Plz help me
Very disappointing...
I can send u picture of the bag n bill also..
Please help
Waiting for ur reply

Regards
Sakshi malik
Get outlook for ios

Hi..

This is Sakshi malik from India.. I just visited London- United Kingdom and bought a bag from Harrods it's a Bvlgari bag and I claimed the VAT when I got bag to india I realised I wanted another Color so I sent it back with my sister to harrods and there no body is helping us.., I am so disappointed as to what should I do...so I bought the bag on 18 th may it's not been a month also they are not doing anything about it... I was told that at harrods u can exchange and buy whatever u want but they are not helping us at all and even bvlgari staff is not helping us...
What should I do with this kind of service I wanted to just change the Color of the bag..
Plz help me
Very disappointing...
I can send u picture of the bag n bill also..
Please help
Waiting for ur reply

Regards
Sakshi Malik

I had purchased a Bvlgari Octo (model no. BG041S) from Johnson & Co., New Delhi couple of years ago. Since the watch strap is made of leather (black colour), I have been very particular that I don't wear it in the humid tropical weather at all.

A few months ago, while I was at a dinner in a restaurant (air-conditioned, and at 21 degrees Celsius approx), the watch came off from my wrist and fell on my lap. To my surprise, I found that the strap joint, which connects the strap to the main body of the watch had come torn off.

I believe this is a manufacturing defect and not a problem of wear and tear, since I never wear the watch in humid weather. I think this calls for free-of-cost replacement by the manufacturer.

I am uploading a photo of my watch on the Bvlgari website in the hope that someone from Bvlagari will contact me.

Jacob Mathew
Kerala, India .
E-Mail - jacobmathew.[protected]@gmail.com
- [protected]@mm.co.in

I had purchased a Bvlgari Octo (model no. BG041S) from Johnson & Co., New Delhi couple of years ago. Since the watch strap is made of leather (black colour), I have been very particular that I don't wear it in the humid tropical weather at all.

A few months ago, while I was at a dinner in a restaurant (air-conditioned, and at 21 degrees Celsius approx), the watch came off from my wrist and fell on my lap. To my surprise, I found that the strap joint, which connects the strap to the main body of the watch had come torn off.

I believe this is a manufacturing defect and not a problem of wear and tear, since I never wear the watch in humid weather. I think this calls for free-of-cost replacement by the manufacturer.

I am uploading a photo of my watch on the Bvlgari website in the hope that someone from Bvlagari will contact me.

Jacob Mathew
Kerala, India .
email - [protected]@mm.co.in

I bought the B.ZERO1 1-band ring in 18kt white gold from Bulgari in Villagio, Qatar. I am DISSAPPOINTED! after two weeks yellow blotches appeared on the edges of the ring! And I made sure to take extra care of it and take it off when exposed to water. So i went back to the store yesterday and the sales ppl didnt take even look at the ring! They just said oh there is no such thing called white gold ofcourse its gonna become yellow after time..etc. I am not stupid! I know white gold will eventually turn yellow just not after TWO WEEKS! My previous ring was a $100 white gold wedding band that lasted a whole year before yellowing! When i said this the sales ppl were like well here your buying the name and prestige of bulgari SO BULGARI HAS NO QUALITY?!?! So I wanted to exchange with the yellow gold but they have a one week policy, I wanted my $1370 back but nooo they suggest to POLISH it? Well I am waiting to go piick it up and if the spots are still visible i will not leave the store until I have my money back I guarantee you that. You need to send someone over to Qatar and teach your employees a little about customer service! SHAME ON YOU BULGARI!

I received numerous threat e-mails from this merchant. He does not like when people return anything. After he's realized that he's lost, that I've got my money back from my credit card company, he's said that he will file a claim in the small claims court knowing that he will loose, but at least I will have to take a day off. To me he is psycho, stay awy from DECORMYEYS.COM

Save the Children Ring

I wrote to Bulgari to express my disappointment over my purchase of the Save the Children ring. I purchased the ring in Dubai in November 2009 and if you had a look at it today, although I take excellent care of my things, you would think that it’s a cheap piece of fashion jewellery. It is scratched all over with all sorts of varying sizes of blemishes. I wrote that I understand that this was a product made for charity and is perhaps of a different quality standard but that, nonetheless, I am disappointed by the ring’s appearance and I no longer wear it.

The response I received is copied below exactly as I received it. It shows that Bulgari does not care about its' customers. As you will see, although they say they are sorry, they offer no solution that is of no cost to me or at least a compromise between us to get the ring back into mint condition. They do not ask where I live (Canada), only that the store I could go to is in NY. And there is no offer to cover shipping costs. Further, the message is unsigned and offers no telephone number to discuss the situation further. The person responding takes no responsibility for the bad product I ended up with. I will never ever purchase a Bulgari product again.

"Dear Sophie Bisson,

Thank you for contacting Bulgari and I’m sorry to hear you are disappointed with your Save the Children Ring. Typically silver jewelry needs to be polished as they get tarnished. In your case it needs to be polished and rhodium plated. We offer this as part of our after sales service for maintenance of jewelry and the service fee is $120.00.

If you live in the New York area you can stop by the store located on 57th street and Fifth ave and we can have it done for you. It typically takes 10-15 business days for completion.

Thank you and Regards, "