Rado Watch
Reviews and Complaints

I am really unhappy with the company's policies. I received a rado watch as a gift and since I already possess one so I went to either return it or exchange it. But the companies employees declared that the company does not support such claims. And now I m left with a watch which is of no use to me. The company should look into the matter. So muchoney wasted..

Refer to my mail and your response. No reply received till today 24.02.2023. Please respond.
RADO® Watches
Feb 9, 2023, 1:23 PM
to me
Thank you very much for your interest in Rado.
We will personally take care of your request very soon.
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Best regards,
Rado Watches Co. Ltd
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Richard Pinto
Feb 14, 2023, 3:48 PM (10 days ago)
to RADO®
no reply till date?

I prchased the rado watch on 28-2-2021from kapoor watch co.The model no R27077312 And serial no [protected].Tha watch was giving fast time by about a min. daily. I gave the watch for repair on 18 april and recived back on 14-6-22. But now the watch gets slow by more than a half hour overnite.I purchashed from Rado store in Dlf mall noida. I am very dissapointed with the Rado watch quality and service.

5 years ago I bought a new Rado watch from kingdom of Saudi Arabia now the problem is the watch chain color is faid till 2019 march 5 th now what I will do

Serial number [protected]

Movement type 115

Reference 01.115. 3793. 2.115

Pic R48793154

from Mr A Phillips; I was given a Rado watch as a present in 22/02/2007costing around £1300 I have always had it serviced either by Rado it's self or their agent in Plymouth UK Fraser Hart Ltd, the battery has always been changed by the above as soon as the hands indicate it is required, and to date I have been pleased with the watches performance.

However on the last battery change 10/01/22, it was sent to Rado of Switzerland for the battery to be changed and serviced. usually costing around £60 .(repair No:[protected])

From Rado came the information that the internal workings were "corroded" and require replacement + a new battery which would cost £263 , this on an expensive watch which , according to them, has only lasted 14-15 years!

I have other watches, cheaper ones that are over 30-40 yrs old and still going well.

Dispite the warrenty being over I do not think that this is a good recommendation for this make of watch which has been regularly serviced and maintained by the Company over several years and therefore this must have happened in the last two years since they replaced the battery, possibly faultily?

I would like some answers back from customer services on this as to why the internal workings have only lasted a short time of 14-15 years, why if this was corrosion, signs of it were not picked up two years previously , and to maintain good customer relations that the expensive repair costs could be reduced .

I look forward to your reply.

A G Phillips

Rado team..
I gave my watch for service on December 7, 2021 My watch was under warranty.But still the company charged me and Rado put the blame on me but till now watch is not ready..
It is very bad experience for me
And the customer service doesn't know how to treat the customer

I detected a deviation of more than 20 seconds on my rado watch (r27086152) that I got from Istanbul on 30.10.2021, but the service in Turkey did not accept this. I also saw that the clock stopped when I woke up one morning even though I was using the clock actively. They refused to return it. I've been using seiko brand for more than 10 years and I saw a maximum deviation of 6-7 seconds. I will never buy Rado brand again

I bought this rado watch 7 months ago and today while I was driving it break from the middle and fell down and I can assure you that it never got hit by any hard surfaces or anything. I use it with utmost care. I don't think quality matches with cost of this watch please do whatever must be done in this case.

I went to King Khaled RADO Khobar Branch to replace the battery of my watch. The salesman is very arrogant when i asked him about the claim stub, as i have to comeback later evening. He said i can take picture of it, so i did took a picture on the Serial Number as proof upon claiming. Later evening I checked the box and saw the clock to be working so i said thanks and leave.I was in a hurry since he asked me to return before his store closes. I checked the watch when I arrive home to my surprise, the back part is full of scratches! Intolerable Scratches! I have attached the picture for before and after service.

On 28 August I took my Rado Centrix watch into T H Baker in Ipswich (local Rado agent) to replace a loose pin in the clasp of the bracelet. I was advised that the watch would need to be returned to Rado for repair. The watch was in perfect working order.

Three weeks later I chased up the repair as I had not heard anything. T H Baker advised that they had not heard anything but would chase up on my behalf. I then received a call from T H Baker advising that the cost of replacing the pin would be £59.00. However, they said that a ‘diagnostic' had been done on the watch itself which had revealed a fault and the watch was no longer working. The cost of the repair to both the watch and the bracelet would therefore be £270.00+!

I asked why a diagnostic had been done when I merely wanted a replacement pin in the bracelet And why I was being asked to pay for a repair to a watch when it had been in perfect working order and I had not at any time requested that the watch itself be checked over. They agreed with me and said that they would get back to Rado on my behalf.

However, the message came back that a service/repair was required at the cost quoted. I therefore requested that the (now broken) watch be returned to T H Baker for collection by me as I refused to pay for something that had been in perfect working order when I left it, in good faith, thinking that Rado was a reputable and reliable company that would look after my very precious watch, which is now, effectively, useless.

I would like my faith in Rado restored and the repair to the watch undertaken free of charge. I am willing, of course, to pay The £59.00 quoted for a replacement pin to the bracelet at the same time as the watch repair.

I look forward to hearing from you.

Have rado watch old model and I was looking to know the model number which I
Have.
I contacted rivoli group in uae to show my watch to any branch just to give me the model number.
I realy surprised and shocked from the services in your branch in ajman city center.
Staff was rough and insolent the asked my many questions and finaly refused to help my and even to see my watch.
When I saw the customer services given by
That staff I really will sell my watch and looking to other company can give me me expection and respect.
Hope if you can contact me in e mail
[protected]@mail.com for more information.

I purchased Rado Centrix Automatic R30953123 on 6th November 2016 from Rivoli Marina Mall Abu Dhabi for my father on my marriage in December 2016.

After six months he started complaining that the watch is getting five minutes behind every month and he is adjusting it manually. I could not do anything as I live in UAE and he was in Pakistan. After one year, colour started fading and the watch looks reduculous. My father passed away last year July and the watch was kept in its original box. Last month my mother came on visit to UAE and brought that watch for me. When I saw that watch I was too much disappointed with its quality. We took it to Rivoli Abu Dhabi Mall and complaint about the timing issue, they said it will cost AED 600 for the demagnetization.

My father wore only Rado his whole life. His last watch was 30 years old and the colour, time, shine everything remained the same as if it was new.

I am really disappointed with the Rado quality and is not going to recommend it to anyone now.

HI,

I have very good collection of Rado, i have different models .
i do recommend Rado to my family and freinds.
This is first complaint about this the dial from backside is cracked and water goes insdie the watch.I dont know what is wrong with Rado now before this never happened anything to my watches.
I take care of my watches very carefully .But this is very weird and product is made with carelessly made and back ceramic dial is cracked .
140.0741.3
[protected]

As you see in pictures other my collection is good and running smoothly.

If my preblem is not fixed i will not reccommend rado to anyone.As i paid a lot of money and big bussiness to do .This broken ceramic dial is so frustrating and pain .Please help to fix this issues

I purchased my Rado watch from Goldsmiths Dec 2018..In sept 2019 my battery stopped working.

I thought it would be a simple replacement and took to a local shop for the work. They scratched the back of the watch and at their cost returned to Rado for replacement. It is now March 2020 and I have still not had my watch returned. For a battery and back replacement I find this completely unacceptable. Can someone please respond as to when I will receive my watch back!

The second hand stopped resetting to its correct position and now the second hand has fallen off and lodged behind the hour hand jamming it. The watch does not now even tell the time. For a watch that cost so much this is truly shocking and not to be expected for a so called quality time piece. The watch is clearly not fair for purpose.

Richard Vernon
[protected]@gmail.com
[protected]

Hi rado,

This is regarding a disappointing, unpleasant and disconcerting experience with a rado coupole classic automatic watch. I bought this watch from linda & co (rider boulevard, rhodes, new south wales 2138, australia).

Major issue we are facing is : the watch power doesn't sustain for even minimum of 4 hours after wearing continuously or even shaking it prior and after usage. The watch movement just stops abruptly anytime - both while wearing or being kept aside. Rado official website claims that this automatic watch has a movement power reserve upto 80 hours - which certainly is not the case with this particular watch purchased. My father has been really disheartened with such flawed watch and defaming instance. We strongly feel that the watch is defective and needs to be assessed and fixed in the best possible manner.

This is highly unexpected out of a globally recognised brand with over a century in the business and innumerable stores around the globe.

This watch has been a gift for my father with deepest emotional sincerity and is a purchase outcome of his immense fondness to own a rado since over a decade. Witnessing him directly or obliquely scrolling through various rado watch models on his gadgets has been the sole driving force & motivation behind buying one for him. This incident has truely blemished and ruined the passion plus affection my dad & I had for the brand! I had plans of getting 2 more watches (for my husband & brother) but I am perturbed and fail to trust the brand anymore.

All I want right now is to get the worth of my money invested in this expensive watch. I demand a serious analysis of the matter and necessary actions to fix the watch by resolving all the issues and come up with exceptional customer service.
All the details of the watch are provided/attached. Kindly respond asap with an acceptable, adequate and satisfactory answer.

I wish to express my great dissatisfaction for after sales service receive from The Rivoli Group and Rado for my watch. The watch was given for replacement of belt which got faded a year after purchase.
After inspection of this watch by service personnel, I was informed by the service centre that I shall be charged AED 800 if I want the belt to be replaced with the new one. This was brought to my notice after several calls & follow-ups done by me. Almost 15 days after I gave the watch for inspection.
I wish to bring to your attention that the cost of this watch is more than AED 4, 000 bearing a prestigious tag like Rado should fade away so quickly. Is this the quality & service we are expecting from reputed brands? This ultimately leads to the conclusion that the watch is not in its original form and we the customers are being fooled. Should we be charged such an exuberant amount for no fault of ours?
And the customer care representative 'Deepti Chettri' gave me a excuse that outer accessories like leather strap, bracelet, crystal, bezel ring are exempted from the manufactures warranty.That mean we are purchasing RADO watch for one year.
Please read the service terms and condition before buying RADO watch.

We are on holidays from New Zealand and brought my wife's Rado Centrix to Switzerland to have a new battery fitted (first time, we bought the Rado on our last holiday in Switzerland). We saw a Rado dealer in Wil SG Wipf Goldschmiede, Tel. 071 911 14 14. We were quoted 32 Fr. and had to leave the watch there for 2 days. Today, 12.7.19 we picked up the watch. No new battery but they broke off the crown. They don't take any responsibility and made excuses, that the watch may have had a bump at some stage. This is untrue. We were offered 200 Fr. for our 1500 Fr. watch, if we were to buy a new one. My wife likes her watch and of course, we are not happy with this outcome.
Can you please make a suggestion. We are staying in Switzerland until 1. September 2019.
Thank you
regards
Albert & Bronwyn Ruegg
email: [protected]@xtra.co.nz

Reference No: 01.650.0277.3.015
Serial No: [protected]

Ever since I bought this watch, it has not functioned properly. At first it was not winding fully. Had to give to Horology, Chennai who took three months to repair. Since than the watch has been running slow by 3 minutes in 24 hours. The biggest problem is the chain is coming off on its own. Photos attached. Want the watch and chain replaced. Contact me on +91 [protected]. Col JS Sakkaram(Retd). Mail id: [protected]@gmail.com

Good afternoon, I purchased a ladies Rado Watch some years ago and when the battery needed changing I took it to a jeweller who would arrange for it to be resealed by Rado to ensure it is waterproof. I have never had my watch under any water and had no problems other than the battery which is normal. However when I last had the battery changed in December 2018 I received a call to say that there was evidence of water in the inside mechanism. I had to pay £168 for the battery and repair, I appreciate this is some time ago but it has only just occured to me that surely if the watch was resealed there should not have been this problem.

For reference the number on the case back is [protected] 153.0334.3 with a Quartz movement.

I should be obliged if you would kindly come back to me in due course. Many thanks.