Nihao
Reviews and Complaints

Est? empresa de nihao lo recomiendo ampliamente, me contacte con ellos e hice mi primer pedido con algo de miedo sinceramente jeje pensando que talvez no llegar?a pero si llego mi objetivo fue crear una tienda online para tener otro ingreso, Vi que tienen accesorios muy bonitos, de buena calidad y un buen precio me encant? todo al igual que el servicio, gracias a Dios vamos creciendo en el negocio y ya llevo haciendo 3 pedidos desde abril que inicie.
No tengan miedo de iniciar algo nuevo con la ayuda de Dios todo se puedes. Espero les ayude mi recomendaci?n

La calidad en el precio de los productos es adecuada ya que al tener los f?sicamente se sienten hechos por buenos materiales al igual forma son productos ?nicos que en el mercado mexicano pocos los conocen en lo personal estoy muy feliz de ver encontrado a Nihuao se sienten hechos por buenos materiales al igual forma son productos ?nicos que en el mercado mexicano pocos los conocen en lo personal estoy muy feliz de ver encontrado a mi nihao por qu? he salido muy bien con mi negocio estoy esperando por recibir y estoy muy ansiosa de conocer mis nuevos productos

Estoy satisfecha con el material de los aretes, aleaci?n, resina, resina pl?stica y metal, tambi?n eh adquirido pulseras de cuero sint?tico, arracadas de titanio y Acero inoxidable, los pasadores son muy buenos para invertir. Ya voy por mi quinto pedido a M?xico, es una p?gina muy segura para iniciar tu negocio de bisuteria y cosas para el cabello, la asesor?a es muy r?pida y muy amable. Han resuelto todas mis dudas, tambi?n te confirman lo que hay en existencia y lo que no se agrega a tu cr?dito, para la pr?xima compra de manera segura. Por eso le doy cinco estrellas

He realizado varios pedidos de accesorios, productos de buena calidad y todo me ha llegado bien, me ayudan en cualquier situaci?n y gracias a ellos emprend? un negocio, puedo decir que tienen un servicio excelente y muy amables. La compra es segura, al igual que los env?os, cumplen con los d?as que corresponden, y te reembolzan a cr?ditos los productos cuando hay faltantes, dan respuesta inmediata y siempre nos ayudan con promociones y descuentos, me gusta mucho comprar en nihaojewelry, ha siendo de los proveedores de mi negocio que m?s me han ayudado a emprender mi propio proyecto, solo tengo buenas opiniones para ellos. Gracias nihaojewelry

He hecho mi primer pedido, tenia muchas dudas, y me daba miedo que no hubiera stock de mis articulos, asi que me comunique con la asesora que me asignaron, ella atendio mis dudas (en horario nocturno), y tambien habia otra persona asesorando con horario de dia, para mi que soy de M?xico, al final todo salio bien, solo 1 producto estaba agotado, y me reembolsaron el valor facil y rapido al mismo medio por el que hice mi pago, solo se lo solicite a mi asesora y estuvo listo solo tardo 1 o 2 dias en verse reflejado. Todo llego completo y bien, en especial la bisuteria, solo esperaba las bolsas un poco mas gruesas. Tardo en llegar aproximadamente 3 semanas. Para mi la atenci?n al cliente fue muy buena, Estoy pensando en hacer otro peque?o pedido.

Llevo 1 a?o comprando y estoy en espera de mi quinto pedido. Desde la mercanc?a y el trato recibido puedo decir que mi experiencia ha sido de lo m?s favorable, yo compr? para venta y recupero mi inversi?n de forma f?cil. Muy rara vez me han faltado cosas en mis pedidos, sin embargo ellos te reembolsan lo equivalente como cr?dito para un pr?ximo pedido, as? que no hay pierde. Siempre elijo la opci?n de DHL-Impuesto gratis y a lo mucho me llegan en 15 d?as o a veces menos, pero nunca he tenido problemas. Muchas personas se quejan del monto de env?o, pero cr?anme que sabiendo comprar y equilibrando costos con el peso del paquete puede salir econ?mico y se recupera f?cilmente, aparte de que ellos te ofrecen varias opciones de env?o y distintos m?todos de pagos. Lo recomiendo para las personas que tienen sus negocios y quieren surtiste, para uso propio no tanto por lo mismo de que les pueda parecer "caro", pero organiz?ndose en familia o amigos se puede pedir en conjunto! :)

I recently had an experience with Nihao Jewelry and I must say, it was not a pleasant one. I had placed several orders on their website and was charged for all of them on March 14, 2022. However, I did not receive all of my orders until April 28, 2022. To make matters worse, my orders were split into two different NHUS numbers, which caused a lot of confusion and delay.

I tried reaching out to their customer service team multiple times to inquire about the status of my orders, but my emails went unanswered for weeks. It wasn't until I threatened to report them to fraud agencies in China that they finally responded to my concerns.

Even then, I had to repeatedly request a delivery window date for my larger purchases, which they were unable to locate until I provided them with both order numbers. And now, they are claiming that my remaining orders will be delayed due to Covid, while other merchants like Shein and Light in the Box have assured me that my purchases will be shipped within days, not months.

To add insult to injury, Nihao Jewelry has yet to fully reimburse me for the items that have not been shipped. It's been a frustrating experience to say the least, and I will continue to update on whether or not I receive the rest of my purchased items at the physical address provided by email.

Overall, I would not recommend Nihao Jewelry based on my experience. The lack of communication and delay in shipping is unacceptable, especially when other merchants are able to fulfill orders in a timely manner.

This company is really unprofessional. They don't communicate with their customers at all. I ordered some items from them and they got stuck in customs for almost a week. I was really frustrated because I had no idea what was going on. Finally, Fed Ex contacted me and told me that the shipper wasn't responding to them. They said that the shipper had failed to provide the necessary customs paperwork. I tried to contact the company, but they didn't have a phone number that I could call. I had to email them and wait for a response. They didn't respond right away, which was really frustrating.

When I finally got in touch with them, they told me that it was my fault that the items were stuck in customs. They said that I needed to pay to get them out. I was really upset because I didn't think it was my fault. I had provided all the necessary information when I placed my order. I had no idea why the items were stuck in customs.

I spent a month going back and forth with different people from the company. I was really frustrated because no one seemed to be able to help me. I finally told them that I was going to get an attorney involved. That's when they finally started to take me seriously. They tried to send the package back out to me, but I had already asked for a refund. After another week of back and forth with my attorney, they finally issued a refund on 5/19/22. They sent me a refund document in Chinese, which I couldn't read. I asked them to send me a document in English, but they didn't want to do it.

I'm really disappointed with this company. They are really crooked and I wouldn't recommend anyone to shop here. The people who work here are really rude and they don't make any effort to communicate with their customers. You have to get your attorney involved just to get your money back. The items on this website aren't worth the hassle. This company doesn't make it easy at all. I just want my money back so I can move on from this whole ordeal. It's causing me a lot of emotional distress and it's not worth it.

I recently made an order on Nihao's website on November 5th, but unfortunately, I haven't received my packages yet. It's been quite a while, and I'm starting to get worried. First off, it took them a whole week just to check if the items I ordered were in stock. I mean, seriously, what a joke! I was already getting impatient waiting for them to confirm my order.

To make matters worse, some of the items I ordered were out of stock, and they wanted to give me store credit instead of a refund. I mean, what's the point of giving me store credit when I already spent $50 on shipping alone? They offered me $20 in store credit, but that's not enough to cover the cost of my missing items. I refused their offer and demanded a refund instead.

After some back and forth, they finally agreed to add the missing items to my cart and cover everything. However, they still needed to check if the new items were in stock, which would take another week. I was getting frustrated with the whole process, but I decided to wait it out.

To my dismay, it's been over a month, and I still haven't received my packages. I tried tracking my order, but the tracking number wasn't working. I contacted their customer service, but they were no help at all. They kept transferring me to different agents and asking for my order number repeatedly. It was like they were trying to distract me with their stupid questions.

I spent over $200 on my order, and I still don't know where my packages are. Their customer service is terrible, and they're not helpful at all. I wouldn't recommend Nihao to anyone, and I'm extremely disappointed with their service. Don't even bother commenting on my post, you $#*!ing liars!

My experience with Nihao (nihaojewelry.com) has been a rollercoaster ride. My first order went smoothly, but my subsequent orders were a nightmare.

On my second order, one of the three items I ordered was out of stock. The customer service representative advised me to replace it with another item, which I did. I paid the difference through the Paypal link they sent me, and everything seemed fine. However, I received an email asking me to pay for the bracelets, which I had already paid for. When I contacted customer service to clarify this, they told me to disregard the emails and only contact them through WhatsApp. I was frustrated, but I followed their instructions. Eventually, the issue was resolved.

Then, the customer service representative informed me that they didn't have the replacement bracelets in stock. I was angry because I had paid extra for the replacements, and they never mentioned that they didn't have the items in stock. I asked them to ship the bracelets and necklaces and refund me for the bracelets. Instead, they shipped all the items they had in stock, including 20 bracelets that were useless to me since I purchase for subscription boxes. They also issued a store credit instead of a refund, which was not what I asked for.

When I tried to use my credit to make a final purchase, I realized that I couldn't use it to pay for shipping. I contacted customer service to make sure they had the items in stock before cashing out more money, but their response was unhelpful. They simply said that if I could order on their website, it meant the items were in stock, which was not true based on my previous experience.

Overall, I was disappointed with Nihao's customer service. They didn't seem to care about their customers or the stores they supply to. They only cared about their own profits. If you want to build a business relationship with a reliable supplier, I suggest staying away from this store. They are difficult to deal with and not worth the hassle.

For all those fashion enthusiasts out there, Nihao (nihaojewelry.com) is definitely a name you should be familiar with! As someone who has recently tried their app, I can confidently say that I was blown away by the exceptional services they offered. I was pleasantly surprised with the fast delivery, and to top it all off, their customer service is truly remarkable. Unlike a number of other websites out there, Nihao made sure to stay in touch with me via WhatsApp, making communication a breeze. Their immediate responses only go to show that they prioritize the satisfaction of their customers, and this truly sets them apart from the rest.

The quality of the products offered by Nihao also deserves a special mention. As someone who has had my fair share of disappointments with online shopping, I was pleased to find that the products received were exactly like the images posted on their website. The level of attention put into the products is evident from the intricate details and the fact that I received products that were not crooked or half-glued. This goes to show the amount of time that Nihao puts into their products, which is a testament to their commitment to providing quality products.

All in all, I highly recommend giving Nihao a try. They offer some of the most amazing items that one may need, and I am sure you will not be disappointed. Don't miss out on what they have to offer!

I had a less than satisfactory experience with Nihao (nihaojewelry.com) and I would like to share my thoughts with other consumers. After placing an order in September, I wished to cancel the order while it was still processing. However, the customer service representative informed me that it had already shipped, which was alarming since the FedEx tracking number didn't show up until the following day. In an attempt to intercept the package from being delivered, I contacted FedEx instructing them to return it to the seller. Unfortunately, what followed was a three-month long back-and-forth between myself and Nihao with the package still undelivered.

According to Nihao, they did not receive any communication from FedEx regarding the issue, but when I took it upon myself to check with FedEx, I found out that they had actually contacted Nihao four separate times! In the end, since I could not file a claim against the package myself, I was at the mercy of the shipper, and Nihao simply refused to take any responsibility for what had happened. It was frustrating and immensely disappointing to be on the receiving end of such poor customer service.

It is not just the monetary loss that has left me completely disgusted; the entire experience has been harrowing. Nihao seemed barely interested in resolving the issue, and despite multiple attempts by me to get them to engage with FedEx, they simply would not budge. I am writing this review to urge others not to make the same mistake I did and entrust their hard-earned money to Nihao. From my experience, it's clear that if something goes wrong with your order, you will be the one who has to bear the consequences. I hope this review helps others to make an informed decision.

My experience purchasing from Nihao (nihaojewelry.com) was quite disappointing. I had ordered a large quantity of phone cases at wholesale costs, and unfortunately, out of the 200 cases I had received, 62 of them were of poor quality and not fit for sale to my customers. When I reached out to their customer service team, I was repeatedly directed to contact different people without getting any resolution to my issue. To my dismay, two of my contacts even ignored my messages, while the remaining interaction closed my refund request ticket abruptly, leaving me with no further opportunity to voice my concerns.

I found the company's response to my request for a refund quite unclear and contradictory. They insisted that cases that were not defective could not be returned, but then suggested that I send them back anyway. This lack of transparency put me in a confusing and frustrating position, especially since the only remedy I was seeking was a simple return address to begin the refund process for the 3 cases that I never even received.

The most upsetting outcome of my purchase was that I ended up with 62 completely useless phone cases that I could not sell, and a credit to my Nihao account for several cases that they didn't even have in stock during the shipment. It felt like such a waste of time and money, and the icing on the cake was the fact that despite my clear requests for a refund, I was left with a credit that I had no use for.

I feel that it is important to share this review with others to make sure that they don't encounter the same frustrations that I went through. Although there were a few great cases in my order, my experience with customer service was beyond disappointing. I would not recommend this company, as they have shown a lack of concern for their consumer's satisfaction or peace of mind.

Nihao (nihaojewelry.com) is definitely a disappointment. It is unfortunate that the photos displaying their products are nothing like what one receives. As a consumer, I made a purchase on this site and was hopeful that I would receive the garments as described on their page. However, I got blackened rings and a thin chain with links broken. There was no similarity in the items with the pictures shown on the website.

It's disheartening that after sending numerous emails to the customer service team in the hope of finding a solution, my case was closed without any explanation or resolution. The worst part of it all is that I lost my hard-earned money in the process. It's been a while, and I hoped for better results, but as of the update on January 7, 2022, there's still no response regarding a refund or replacement of the items.

Overall, I wouldn't recommend buying anything from Nihao. It's not worth the money or time spent waiting for the items to arrive. To add insult to injury, the merchandise I received has turned black and is unusable. It's a shame that the comments made online about the poor quality of goods and lack of customer service are true. It's a hard lesson learned, and I hope this review can help other people avoid making the same mistake.

for a great shopping experience, Nihao!

Nihaojewelry.com is an online store that provides a wide variety of products at affordable prices. The quality of products that I received was top-notch and the pictures displayed on their website were quite accurate. I must say, I was impressed with the prices too! Additionally, the shipping was exceptionally fast and I received my package within 10 days, which I found impressive for an online purchase. All products were safely secured when I received them, and everything was in great condition.

One thing that I appreciated about Nihao was that if the product is not available, they put credit in your account, which is a fantastic customer service policy. However, I would love to see a wider selection for tiny dogs. While they have dog bowls, some dog outfits, or beds would be a great addition. Despite this, the variety of products offered by Nihao is impressive, with products from diverse cultures.

Furthermore, before making my purchase, I wanted to make sure that their website was legitimate, which it was. I was very pleased with my shopping experience and I bought gifts for both my family and myself. The customer service was outstanding with the added advantage of being able to contact them with WhatsApp or call, although the chat doesn't always work. However, I did feel like I would have appreciated a few more warnings about when my package was going to arrive. That said, it arrived faster than expected, and I was thrilled.

One minor suggestion I have for Nihao is to provide more images of their products from different angles and perspectives. For example, when I ordered the sword earrings, it wasn't clear that I needed to order each earring separately. Although, I have to applaud their accuracy in the pictures they displayed of the products that they sell.

In summary, I am very satisfied with my shopping experience at Nihao, and I look forward to making more purchases in the future. Once again, many thanks for the excellent customer service, Nihao!

I had a disappointing experience with Nihao (nihaojewelry.com) when I recently placed an order for some jewelry, paying a total of $535 on January 16th. The company had promised that I would receive my order before Valentine's Day on February 14th, which was important for me as I had a list of 68 customers eagerly awaiting the jewelry. However, despite continuous promises from Jane that the order would be shipped in a few days, it didn't happen. When I contacted the company on February 28th, I found out that they had gone on holiday for Chinese New Year, and my order had still not shipped. It was clear that I would not receive the jewelry before Valentine's Day, which was a huge letdown to me, my customers, and my business as a whole.

I had high hopes for Nihao and had trusted their promises, but I was severely disappointed. I had even printed out the order and had a list of 68 customers eagerly waiting for the delivery. However, when the order was finally shipped on February 6th, it was simply too late, and I had to explain to my customers why I failed to meet their expectations. I'm worried that I might have lost those 68 customers because Nihao didn't keep their word, which makes my business look bad and undependable. Furthermore, I lost between $1200 to $1400 in sales, which could have been used for larger orders.

After this stressful ordeal, I decided to give AliExpress a try. To my surprise, most of the orders I placed with different suppliers on this online platform were shipped within a couple of days of payment. I was shocked that my orders from AliExpress would be delivered as promised before my Nihao order. AliExpress even offers free shipping on most items, which certainly helped me keep my costs low.

In conclusion, I would strongly caution anyone considering Nihao to be diligent and cautious when trusting promises made by Jane or anyone else. It's evident that the company is more interested in sales than in prioritizing customer satisfaction. It's essential to consider other options before placing an order with Nihao, as the experience I had might repeat itself. Rather than pay for lies and false promises, I recommend that you look elsewhere.

As a small business owner, I have been ordering from Nihao (nihaojewelry.com) for the past two years. My initial experiences were positive and whenever I encountered any issues, my account manager provided assistance and I was satisfied with their services. However, my most recent order came as a complete shock when I was informed that I was not entitled to a refund since they could not see any possible way to help me. This was quite baffling to me, especially considering the extensive communication I had with their representative. Despite providing them with all the necessary proofs that the issue did not stem from my end, my request for a refund was denied.

To my dismay, the representative informed me that he/she was not authorized to handle after-sale problems. I was confused as to why we had spent all that time communicating in the first place. Although the representative offered to send free products with my next order, I could not help but wonder if I would be making the same mistake, only to have my items disappear in their system, along with my refund.

Moreover, their quality significantly dropped during the pandemic, with some items arriving rusty, broken, or even missing pieces. The courier service they used, DHL, was also quite expensive, charging over the moon prices for parcel delivery. For instance, if I wanted to purchase three women's handbags totaling 25-30?, the DHL delivery charge would escalate by another 50-60?, which would compel me to purchase their cheaper items just to be able to receive what I wanted.

Overall, my experience with Nihao has been quite frustrating and expensive. I would be remiss not to warn others from making the same mistake that I made by choosing them.

I recently made a purchase from Nihao (nihaojewelry.com) for resale purposes and unfortunately, I am not pleased with the experience. Firstly, I sent an email to Nihao regarding missing information on some of the items I purchased such as necklace measurements, pendant/charm size, and plating information. Despite being prompt in their response, they were not able to provide me with the necessary information even after I provided them with the SKUs for all the purchased items missing info.

Furthermore, I never received the correct amount of items for one SKU and for another SKU, I received the wrong item altogether. Even after sending them a picture of what I received, their customer service team unhelpfully responded that there were no missing items in the order. It seems as though they didn't take the time to thoroughly review the order and fix the issue at hand.

In addition, I noticed that a sizable number of their product listings lack important information that is essential when selling to the public. For example, some items do not have specific perimeter and chain extension lengths, making it difficult for me as a reseller to provide detailed information to my customers. On top of that, certain items lack any plating information which is an important factor for many customers as well.

Given the circumstances, I have attempted to reach out to Nihao via WhatsApp but to no avail. It's been days since I first contacted them, and I have not heard back from them even after sending multiple messages. All in all, my experience with Nihao has been disappointing and I would not recommend them to anyone looking for a reliable wholesaler.

I recently had a disappointing experience with Nihao (nihaojewelry.com), a supplier that I had hoped to do business with. As someone who has been in business for over 20 years, I have encountered my fair share of challenges, but I have never seen a company operate quite like Nihao.

To sum up my experience, I would say that Nihao is not an honest or reliable supplier. My list of grievances is long, but I will start with the most egregious: the company seems to use dishonest tactics to lure buyers into making larger purchases than they really want to.

Initially, Nihao offered me discounts on larger purchases, so I decided to place an order. However, when the company couldn't supply all of the products I had ordered, they took away the discounts and kept extra shipping fees that I had paid for the products they did not ship. They even required me to use the partial refund as a credit on their site, which they then charged even more shipping for.

When I spoke to sales reps Jane and Francis about these issues, they tried to charge me fees for an actual refund or even tried to force me to commit fraud. To make matters worse, the company didn't ship products for weeks despite their claims otherwise. When I asked for an apology, acknowledgement, or adjustments for their poor business practices, lack of supply, or even their lies about handling times, I received nothing at all.

It's not just that Nihao is unprofessional; the company also makes it incredibly difficult to recover any money that they owe you. Even months after my initial purchase, I found myself going in circles with the same Jane/Francis, receiving no help and no explanations. In the end, I was left with no choice but to give up on my potential business with Nihao.

I would caution anyone considering doing business with Nihao not to do so. It is a company that uses dishonest tactics to lure buyers into larger purchases, fails to deliver on its commitments, and makes it almost impossible to recover any money that it owes you. I can prove everything that I am saying about Nihao, and I would not change my opinion even if the company were to suggest that I retract my honest experience.

If you are considering purchasing from Nihao Jewelry, please take a moment to read my review. After ordering from them three times, I am left with a terrible experience that I feel compelled to share with others. First of all, Nihao Jewelry claims to have access to over 200,000 different products on their website, but my experience leads me to believe that they do not actually have those products in stock. This is because it took more than 10 days for them to prepare my order, and they needed to check with several partner factories to find the items I ordered. To add insult to injury, Nihao Jewelry does not work on weekends or holidays, which caused significant delays in my orders. Even when I paid for expedited shipping, I still did not receive my order for at least three weeks.

Another issue I experienced with Nihao Jewelry is that they often do not have the products they claim to have in stock. After paying for my order and shipping, I received an email that my products were out of stock, and only received a refund for the merchandise, not the shipping fee. This leads me to believe that Nihao Jewelry is misleading customers in order to receive more money. To add further insult, they only refunded the money as store credit instead of refunding it back to my original form of payment, so I was forced to spend the sum on their website.

Nihao Jewelry's shipping policies are also confusing and misleading. They advertise that their shipping time is 2-4 days, yet even when I paid extra for expedited shipping, I received my order three weeks late. They also do not abide by their advertised shipping policies, as they do not include weekends or holidays, which further delays orders.

Lastly, Nihao Jewelry's customer service is lacking in basic communication skills. They frequently make errors in calculating shipping fees, which customers are then forced to pay more for. They also do not take responsibility for their shipping policies, stating that "freight is not only the weight," yet their website charges customers by weight rather than dimension. Additionally, they do not allow customers to use their store credit for certain purchases, forcing them to pay even more out of pocket. Overall, I would not recommend Nihao Jewelry, as their misleading policies, poor customer service, and unreliable shipping practices make them a poor choice for online shopping.

My first order went without any issues but the others are hell.

I passed a second order and they did have one of the 3 items I ordered in stock. They then advised me to place a replacement item in my cart to substitute for the one they didn't have. I did exactly as requested. There was a difference of 8.09$ USD which I paid through the Paypal link they sent me. So far somewhat good.

Then I received an email asking me to pay for the bracelets which were already paid. Contacted them to clarify this. The customer service nonchalantly stated to disregard the emails and only contact through WhatsApp. So I kept writing to her there. Now this was clarified.

Then she writes to me to say that they do not have the replacement bracelets in stock!?! I am completely frustrated at this point. Not only did I do everything she asked and paid extra for replacements, never did she mention that they also didn't have the items in stock! Ridiculous to say the least, so I asked her to ship the bracelets and necklaces and refund me for the bracelets.

What did they do? They shipped all the items they had in stock included 20 bracelets instead of the full order which is useless to me (I purchase for subscription boxes) and they issued a store credit instead of a refund!

I tried to remain as calm as I could and chalk it up to misinterpretation. But as I explained to the agent that this was not right and it's borderline fraud, she simply brushed it off. Then she goes on to say

"i missed this info so i didn't notice"

Can you believe this, like how hard is it to read your Whatsapp messages since this is the platform you requested me to write to you on and then son it read the messages.

So, now trying to make the best with the cards I was dealt, I decide to use my credit to make a final purchase and get out of this store. Place everything in the cart and go to check out only to realize that you can't use your credit to pay for shipping! Part of that money includes the price I paid for shipping but I can't use it. I decided to write to customer service to make sure they have the items in stock before cashing out more money only to receive this response.

"hi if you can order on our website it means it is in stock now"

Which we all know is complete [censored] knowing what happened previously. This company only cares of their pockets not what it does down the line. They know that they are in China where no one can touch them and so they do not care about the customers nor stores that they supply to since millions of other people will purchase from them.

If you want to build a business relationship with a supplier and be confident that your order is taken care of properly STAY AWAY from this store! They are awful to deal with!

I have been in business for 20+ years and Nihao is the worst supplier I have ever worked with.
QUICK SUMMARY.
1)This company tricks/scams you into larger purchases by offering discounts.
2)Takes the discounts away when they can not supply the product.
3)Keeps extra shipping fees you paid for the product they did not ship.
4)Require you to use this partial refund as a credit on their site.
5)Charging even more shipping to re-spend your money on site.
6)Sales Reps Jane/Francis scam you further by charging you fees for an actual refund or try to force you to commit fraud.
7)They don't ship products for weeks despite their claims otherwise.
8)They make no true Apologies/Acknowledgements/Adjustments for their poor business practices, lack of supply, nor lies about handling times.
9)One way or another it is going to cost you more than you agreed at the time of purchase, to do business with this company.
10)6 months later you like me will likely still be going in the same circle with the same person.
This company should not even suggest that I retract my HONEST EXPERIENCE. I can prove everything I am stating, and I will not change my opinion. I have spent hundreds of hours and sent over 100 e-mails and I get the same response every time from the same JANE/FRANCIS.
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I would rate them a -negative 5 if I could for scam and Fraud. My first ORDER #NHUS***336 was placed on Jan 20,2021, for $1336. 87 US after discounts for purchases over $1000. With $326.30 for 7-9 days (4-6 on the invoice) DSL shipping (NIHAO promise 24?48-hour processing) 13 days just to ship my order with no compensations. Of course, they were on Vacation (seems they are always on vacation I have gotten this excuse multiple times). My order did not ship till Feb 2nd, my order was shorted 92 out-of-stock items, totaling $131.50. I contacted them they stated they gave me an account credit. Although they only credited my account $126.67 for the product and nothing for the extra $55-$65. I paid for the DSL shipping. When I addressed them about this, I was told my order no longer qualified for the discount applied to my purchase because it no longer meets the $1000. Purchase requirement for the discount given at the time of my $1010. Product purchased after discounts. In addition, the account credit would not apply to future shipping. I was told when I was ready to place my refund/replacement order to contact my advisor to get a shipping adjustment. Which I did I was strung along then told the site would offer a shipping discount in a couple of days to wait and place my order then. I stated this was not acceptable as my shipping cost had not been refunded, I was then issued only a $20 account credit for standard shipping, not the DSL I paid for, and even worse you are not allowed to use account credit on shipping. After getting the run around I had no interest in placing another order with this company to recover my money was going to cost me an additional $50. To ship the new order with standard shipping. What if product from the new order was out of stock and again, I did not receive my full order I would again lose discount shipping credits and it would cost me more to reship each time. This is an unacceptable business practice. I insisted on a refund then they told me it had been too long, and it would now cost me a $30 transfer fee and I would have to provide them my bank account info. I refused this so they have now repeatedly sent a payment through the PayPal system as if they purchased a product from me costing a fee as well as state and federal taxes on my own money. Paypal policy says I can not receive the funds unless I send them products/services they purchased. This is fraud PayPal refused to release the money to me and advised me that if I accept this as a payment, then I am liable for a chargeback for 6 months if they chose to later dispute the transaction. If I can not prove I sent the product then I would lose, and they would be refunded the money and I have no recourse. My account has now been locked up, restricting me from conducting business through PayPal, because Jane/Francis has reprocessed this payment again. I have been tagged twice in this fraud. The company seems to be on vacation for a week or more each month, they never help and always refer you to Sales Advisor Jane who emails from Francis's email account, very sketchy as she is incompetent scams buyers and is trying to force me to commit fraud through PayPal to get the Refund I am rightfully owed because they could not meet their commitment to supply the product. I have requested to speak with a Manager/Owner/CEO so many times, Jane/Francis blatantly ignores my request. Even when I email different departments or contact the companies help/support links No one will help and always refer me back to e-mailing Jane/Francis.

I gotta warn ya, if ya order from Nihao (nihaojewelry.com) and yer package gets lost or stolen, they ain't gonna do nothin' for ya unless ya give 'em a fedex claim code. The problem is, to fill out a claim, ya need the sender's address which is only in the USA and Canada (not China). So, if ya ain't got no code, ya ain't gettin' no help! I recently bought from 'em and I was goin' on a trip for 10 days, so I contacted 'em a month in advance to make sure someone could pick up my package. But they told me none of my packages would arrive during that time. Well, both packages arrived during my trip and one of 'em got lost. They didn't give me no refund, no credit, nothin'. All they did was make me write back and forth with 'em, with fedex, and with someone on whatssap for about 8 days. In the end, I got no code and no help! So, if ya wanna buy from 'em, do it at yer own risk!

I recently made a purchase from Nihao for a GOLD necklace. However, when I received my order, I was surprised to find that I had been sent a SILVER necklace instead. I wasn't too bothered by this mistake, as I understand that mistakes can happen. So, I decided to give them another chance and placed a SECOND order for the same GOLD necklace. Unfortunately, I received another SILVER necklace.

Feeling frustrated, I decided to contact their customer service team to see if they could help me resolve the issue. After being transferred to three different people, I was finally told that they would ship the GOLD necklace to me. However, when I asked for more information about when it would be shipped and if I would receive an email notification, I was met with more confusion and frustration.

Eventually, I was told that I would need to place another order for the GOLD necklace if I wanted to receive it. This was incredibly frustrating, as I had already spent money on shipping and had received the wrong product twice. I couldn't understand why they couldn't simply fix their mistake and send me the correct product.

Overall, I was extremely disappointed with the customer service I received from Nihao. They seemed unwilling to work with me to resolve the issue and were not able to read my order correctly. It was frustrating to feel like I was being lied to and that my concerns were not being taken seriously. I would not recommend this company to anyone looking for reliable and trustworthy customer service.

I gotta say, I'm not too impressed with Nihao. I mean, I don't like to be negative, but I gotta call it like I see it. I ordered some stuff from them a while back, and I never got it. And it's not just me - some of my friends had the same problem. I don't know if they're just a scam or if they're just really bad at shipping stuff out, but either way, it's not a good look.

And don't even get me started on their customer service. It's like talking to a brick wall. I work in customer service myself, and if I treated my clients the way they do, I wouldn't have a business. They just tell you to file a claim with the shipping company, even if it's clearly their fault. Like, come on, take some responsibility for your own mistakes.

What's really fishy to me is that every time someone leaves a bad review, a positive one pops up right after. Like, are they trying to cover their tracks or something? It just seems shady to me.

Honestly, I'd recommend sticking with a company you know you can trust. It's not worth the hassle to save a few bucks. Go with Amazon, or something made in the USA or Canada or the UK. Don't waste your time with Nihao.

I really enjoy using Nihao's website to purchase items for my crafting projects. The selection is fantastic and I have never had any issues with the quality of the items. However, I recently had an issue with the shipping of my order. It has been five weeks since I placed my order and the tracking number they provided only says "label created" with a "pending shipping date". According to their website, the item was shipped four weeks ago and the estimated delivery time has come and gone by several days. I am starting to get frustrated with the lack of updates on the shipping information and if it doesn't change soon, I will have to dispute the charge.

When I reached out to customer service, they simply told me to wait with no specific instructions. This is not very helpful and I feel like they could be doing more to assist me with this issue. Additionally, I have noticed that the item inventory on the website is not always accurate. When I place an order, I make sure to order items that are available in real time. However, when I follow up on my order, I have found that many dozen items that were available a couple of days before are suddenly "out-of-stock". This is frustrating because I am charged for items that were never shipped. I do receive a credit for a future order, but this is not a fair practice as it is illegal to charge for items that were never shipped.

Despite these issues, I still enjoy using Nihao's website for my crafting needs. However, I do wish that they would improve their shipping and inventory practices to better serve their customers. The shipping costs are also quite high, which eats up the bulk of any credit I receive for items that were never shipped. Overall, I would recommend Nihao for their great selection of items, but be aware of the potential issues with shipping and inventory accuracy.

I gotta say, I had a pretty rough experience with Nihao. I placed an order for $214 back in July and boy, was it a journey. The package took over a month and a half to get delivered, which was already a bummer. But then, to top it off, FedEx delivered it to the wrong address! Can you believe that? I was so frustrated when I received an email with a picture attached of a box in front of a house that wasn't mine. I mean, come on, I live in a building, not a house. So, I immediately contacted FedEx and told them what happened. They said they would ship it again, but guess what? They delivered it to the wrong address AGAIN! At that point, they considered it a lost package and told me that in order to get a refund, I would have to contact Nihao and give them a case number provided by FedEx.

Let me tell you, it's been two months of going back and forth with Nihao and I still haven't gotten my refund. I work hard for my money and I've never dealt with people like this before. They lied to me and told me they spoke to FedEx, but when I called FedEx, they said they closed the case because no one ever got in contact with them. I asked to speak to a supervisor or manager, but they just ignored me or changed the subject. It's so frustrating to go back and forth with someone for two months and get no results.

I attached two pictures to this review. The first one is where they delivered the package, and the second one is where I actually live. Can you believe the difference? It's like they didn't even try to deliver it to the right place.

Honestly, I don't know how to go about getting a refund at this point. I'm just so disappointed with the whole experience. I wouldn't recommend Nihao to anyone.

When I first came across Nihao (nihaojewelry.com), I was quite excited about their vast array of jewelry pieces available on their website. However, there were a few reservations that I had before making my purchase. I reached out to their customer service team regarding some specific details about the necklaces I was interested in.

While they were unfortunately unable to provide me with the necklace measurement information, I was pleased that the team at Nihao were able to refund me for the items I did not receive. This showed me that they stood behind their policies and customer satisfaction was a top priority for them.

On the other hand, I was slightly disappointed that they could not provide information about the plating of the necklace. As a discerning jewelry shopper, I take these details quite seriously and this made me hesitant about purchasing from Nihao. However, I do appreciate their transparency and honesty about not being able to provide this information.

Overall, I would say that Nihao has its pros and cons. While they offer a wide selection of pieces to choose from, it would be nice if they could provide more detailed information about the jewelry on their website. Nevertheless, I appreciate their prompt customer service and will continue to keep them in mind for future purchases.

business practices seem to be at play, and the customer service leaves a lot to be desired. While you may initially receive good orders from this company, it seems that the goal is to lure you into a false sense of security, only to pull the rug out from under you once they have gained your trust. It is frustrating to invest time and money into a company only to have them turn around and swindle you out of your hard-earned cash. Additionally, their customer service is severely lacking, leaving customers feeling unsupported and helpless when issues do arise. It is important to do your research and read reviews before investing in a company like Nihao, as it seems that they are not operating with the highest standards of ethics and integrity. While they may offer attractive prices, the risk of being scammed makes it not worth it in the end. Proceed with caution when considering purchasing from Nihao.

Hello there,

I recently made a purchase from Nihao, specifically the order with the code NHCO***429. While I was generally satisfied with my order, I did encounter an issue with one of the products I had ordered. Unfortunately, the Colorful Grasping Clip Hairpin Korean Plate Hair Clip Square Hair Accessories Wholesale Nhms251581 was missing from my order.

Although this was a disappointment, I was pleased with the overall quality of the products I did receive from Nihao. The website had a vast array of accessories to choose from, all of which were trendy and fashionable. I appreciated the reasonable prices, as well as the various shipping options that were available to me based on my location.

Furthermore, I was impressed with the efficiency with which my order was processed and shipped. In no time at all, my products were delivered right to my doorstep. The packaging was neat and orderly, and my items arrived in excellent condition.

Overall, I would say that Nihao is a reliable online retailer for all your fashion accessory needs. Although there was a small issue with one of my products, it was quickly rectified by their customer service team, who were polite and responsive.

I highly recommend Nihao for anyone looking for stylish and affordable accessories. Their website is user-friendly, with a wide range of fashion items to choose from. Whether you're looking to upgrade your wardrobe or simply add some zing to your outfit, Nihao has got you covered. So, I believe it could be one of the best online shopping experiences for anyone who loves fashion and style.

I'm afraid to say that my experience with Nihao, an online jewelry store, has been less than satisfactory. I had purchased items worth ?300 but unfortunately, encountered a problem during the payment process on their website. When I reached out to the customer service team, I was met with poor service, and they refused to provide any refund or compensation.

As a customer, I was left frustrated and disappointed by their response. It's a shame that despite their website error, they were unwilling to take responsibility for the mistake and provide me with the support I needed. I expected a professional and compassionate attitude from a reputable online retailer like Nihao, but unfortunately, that was not the case in this instance.

I feel that Nihao's behavior regarding my situation is unacceptable and downright disgusting. As consumers, we should feel confident that companies such as Nihao will not only provide us with quality products but also with a satisfactory and supportive customer experience. However, my experience would suggest otherwise.

I recommend that potential customers of Nihao exercise caution when considering a purchase. The risk of encountering issues and receiving poor customer service is too high a price to pay for what could have been a pleasant shopping experience.

Nihao (nihaojewelry.com) is a popular website that offers a wide range of trendy fashion jewelry items that cater to different preferences and styles. From fashion earrings, necklaces, bracelets, and rings, to hair accessories, bags, and other fashion products, the site features an impressive collection of high-quality items that are perfect for any fashionista.

In the past, I have always been a huge fan of Nihao's products. Their jewelry pieces are made of durable materials and are quite affordable, making it easy to stay on-trend without breaking the bank. However, my recent experience with them has been rather disappointing.

A few weeks ago, I placed an order for five jewelry pieces, and to my surprise, the shipping cost skyrocketed. I was shocked to learn that I had to pay $585 just to ship my few jewelry items. Upon contacting their customer service for assistance, I received zero help, which was quite frustrating.

Although I love their products, I have to express my disappointment in their customer service. Their lack of accountability and failure to address my concerns have caused me great inconvenience and have negatively affected my overall customer experience.

In conclusion, Nihao has great products that cater to a wide range of fashion preferences, but their shipping costs and the level of customer support provided is suboptimal. As a result, I would recommend factoring in shipping costs and carefully weighing the benefits and drawbacks of interacting with their customer service team.

My experience with nihaojewelry.com was far from satisfactory. Despite being initially attracted to their selection of jewelry and accessories, my excitement quickly faded as I encountered multiple issues with my order. Unfortunately, my negative experience began right from the start.

When I attempted to place my order, the payment process failed and I received a message indicating that the payment had not gone through. However, to my dismay, I later discovered that I had been charged a whopping USD 270 in the process. As a result, I reached out to their customer service team, hoping to get a resolution.

While their service team did respond to my initial email, their efforts did little to alleviate my frustration. Instead, I was asked to provide proof from my bank regarding the payment, which I promptly sent. Yet, days have passed since then, and I have not received any further response from nihaojewelry.com. In fact, I have yet to receive confirmation of my purchase, nor any indication that a refund is being processed.

My entire experience with nihaojewelry.com was incredibly disappointing. As a customer, I expect transparency and clarity throughout the purchase and payment process, and unfortunately, this website did not deliver. Not only did I waste valuable time and money, but I was left without a purchase, confirmation, or remedy for my issues. I cannot, in good faith, recommend this site to anyone based on my experience, and hope that others can avoid these types of negative interactions.

Upon recently purchasing a set of earrings from NihaoJewelry, I was disappointed to find that they were defective. After reaching out for support, I was met with an unprofessional and confrontational attitude from their customer service team. I was made to feel like I had done something wrong and was even accused of being dishonest about the state of the earrings I had received.

Despite the fact that the defective nature of the product was clearly their responsibility, NihaoJewelry took no responsibility and offered no viable solutions. Their only suggestion for remedying the situation was for me to send the defective item back, at a cost equivalent to half the value of the product, in order to receive a refund. This was completely unreasonable, inhumane and unacceptable, considering that my item was completely defective through no fault of my own.

In conclusion, I would highly advise against doing business with NihaoJewelry. They have shown themselves to be scam artists who are unwilling to take responsibility and care for their customers, not to mention their products. Invest your hard-earned money elsewhere, where you can trust the quality of both the products and customer service.

I recently had an experience with Nihao Jewelry, and unfortunately, it was quite disappointing. While I was initially excited to explore their wide range of jewelry offerings, my enthusiasm quickly turned to frustration when I encountered multiple issues with my order.

Firstly, I found that the company was not consistently responsive to my comments and inquiries. Despite my best efforts to communicate with them and get updates on my order, I found that many of my messages went unanswered. This left me feeling frustrated and uncertain about the status of my order.

To make matters worse, I received conflicting information from the company about when my order would be shipped. Initially, they told me that if I placed my order before a certain deadline, they would be able to ship it out before their holiday. However, when the holiday came and went, I still hadn't received any shipping confirmation. When I reached out to the company again, they informed me that my order would be shipped out on a specific date - but when that day came, I still had no updates.

Finally, the company informed me that their supplier was closed until a later date, which was causing delays in my order being fulfilled. At this point, I couldn't help but feel skeptical about the company's reliability and their ability to follow through on their promises.

Overall, my experience with Nihao Jewelry was less than satisfactory. While they may offer a large selection of jewelry, their lack of responsiveness and questionable communication left me feeling disappointed and unsure about their level of professionalism. I would caution others to exercise caution when considering this company for their jewelry needs, as their track record may be less than stellar in certain regards.

I have been a loyal shopper at Nihao (nihaojewelry.com) for several months now, but my recent experience has left me disappointed and feeling cheated. I had ordered the large Mickey item, which I have purchased several times before, as the item was pictured and named "carrots" along with another product. However, upon receiving my order, I was surprised to find that I was sent 40 carrots instead of the Mickey that was pictured on their website.

I immediately reached out to customer service and filed a ticket to address the issue. However, I was asked for proof to back up my claim. I sent videos and pictures of my past orders to compare and was shocked to receive a response stating, "WE DIDN'T MAKE A MISTAKE." To add insult to injury, they have not responded to my inquiries in two days and have even refused to give me a store credit, despite the fact that I regularly shop on their site.

As much as I have enjoyed shopping on Nihao, I feel like the risk of shopping on their site is not worth it anymore. In fact, I would suggest that you just order the same products on Alibaba or AliExpress to ensure that you are covered and don't feel cheated like I do now. With this being said, I regret to say that this will be my last time ordering anything from a site that just stole my money.

I hope that Nihao will take the time to reassess their customer service and product quality to ensure that their customers continue to have a positive shopping experience on their site.

My experience with Nihao (nihaojewelry.com) was unfortunately not a positive one. I was initially told that my order would be processed in five days, but it actually took eight days and I had to follow up with the customer service team to get updates. To my disappointment, one of the items I had ordered was out of stock, but the manager assured me that the whole order would be shipped within two days. Unfortunately, this wasn't the case and I was left with an item missing from my order.

Despite the inconvenience, the customer service team informed me that I had to pay shipping again for a replacement item that was out of stock, which was frustrating. Moreover, I received a credit that disappeared even when I removed the items from my cart, which left me feeling uneasy about the whole process.

I found the customer service support to be unhelpful and lacking in knowledge about their products. They frequently referred me to WhatsApp but couldn't offer any other solutions to my problems. At this point, I've lost all confidence in this company's ability to deliver on their promises.

While I have yet to receive my order, I'm inclined to believe that the quality of their products will not make up for the poor customer service and sluggish processing times. I would not recommend doing business with Nihao, and will be taking my business elsewhere in the future.