Pure Gold Jewellers
Reviews and Complaints

The customer experience is average. However, the problem with this store is the discriminatory and ad-hoc pricing on their jewelry items when compared with pricing around the in other shops in the Emirates. When complaints about the overcharge, the customer care takes its own sweet time to respond and refuses to give a break-up of the pricing involved. Given their pathetic and 3rd grade rating, they have marked their shop as "permanently closed" for Google Reviews. This reflects the dishonest nature of their business with the intent to loot unsuspecting travelers transiting through Abu Dhabi, who rely on the reputation of the Emirates for respectable and honest business dealings. I request the authorities in the Emirates to take a closer look at the business dealings of this egregiously dishonest company and take suitable action.

They chage me $830US and when i realise after 10 minutes i went back but there manager says we can't take back. We don't have have any authority and which type of manager they have i email them and they just making me go round and round on email they want me to send gold back from Australia that is not possible I told them this thing again and again but they don't care.

Why didn’t your manager take gold back at store when I was there for 12+ hrs at Abu Dhabi airport I told him take the gold back he admit he miss lead us and sale gold for extra $$$ but he doesn’t have authority to take gold back.

Hi Manager "Network Pure gold Jewellers",

I have purchased a gold chain and a bracelet, total weight (12.18 gm and 6.66 gm) 18.84 grams on 24th September, 2024.
This costed me a total of 11,308 AED. And after calculating per gram price for 22K is costing me 600.45 AED.

I went through the Abu Dhabi gold prices online and it shows the price as below:
22K gold: AED 295.25 per gram
This shows that I have been doubly charged for the gold I bought.

Apart from this the sales person also told me that if I use my credit card, I will get an extra 7% discount which also I didn't received.

I am also sending the bills and receipt, please return my money as soon as possible to the credit card I used.

Please find the attachment.

Regards,
Ashish

On SEP- 15th I have purchased 24.15 gms of gold bangles in abu dhabi airport terminal A during transit .Attached customer bill copy for same. Amount of 24 gm gold will be within between 7800 to 7900 but I have charged double the amount 14498 AED I had trusted and in hurry of transit and in happiness of buying gift for family I didn't cross verify amount he charged me this is ridiculous and can't be accepted that too happening in middle of the airport where they follow all rules

On SEP- 15th I have purchased 24.15 gms of gold bangles in abu dhabi airport terminal A during transit Attached customer bill copy for same.

Amount of 24 gm gold will be within between 7800 to 7900 but I have charged double the amount 14498 AED could you please check and update me on the in correct billing and revert back amount at earliest on the attached bank copy

I have sent mail to [protected]@puregold.com

I bought chain necklace and bracelet from Pure Gold in Abu Dhabi Airport. I realized they charged me double than the actual gold price when I was about to board to flight. They charge me extra AED 5575 (usd 1519) and when I called them they said that they can not do anything and dont have any authority, and they asked me to raise a complaint to their customer service. The customer service is also not responded. How come they sell gold higher than market price. I want them to refund it fully since it is kind of scam/fraud. Also, it is not mentioned the making charges, so basically you just increase the price by ourselves.

Hi, on my flight from India to Abu Dhabi, I purchased a diamond pendant from pure gold and because I wasn't able to connect to the Internet, I asked them what the conversion price was. The pendent was 1399 and I assumed they just charged me for the pendant ( around 520+euros) and the chain, but turns out they charged me an extra 699 euros on it. And I don't know why?. Even with the VAT, or taxes nothing accounts to 50% increase of bill in mu purchase. I feel cheated and really Disappointed as i believed the sales people to be trustworthy enough. I need my money back.

I bought a diamond ring on 11th of October 2023 and a day right after my purchase I changed my mind and wanted to get another item with lower amount so they said no you can’t if you wanted to change then it has to be with the same amount of money.

I was told by the sales team in Ajman City Center Store that if it is not used then I can refund 100% and based on this I told them I want to refund, the company deducted 30% of the amount although I didn’t use the ring and it was brand new with the same packaging.

This is regarding the Pure Gold Jewelers in Abu Dhabi airport Terminal 1. Where I was travelling to Canada via Abu dhabi and purchased a necklace which is of less weight but overcharged finally. I visited the store on 8th October 2023 around 7.36AM and selected and item and meanwhile the announcement has been given for my flight and the sales lady saw my rush moment and said she will email my receipt.

Then i paid the amount said and came home later i saw i was charged 5989 AED for 10gms 21K gold.Later i mailed them for invoice and they have sent me a fraud invoice where there is no weight, karat, signatures etc. Please go through the issue and do the needful for me.

On October 6 2023,i bought earrings on Abu Dhabhi Airport. The shopkeeper sold us the product stating 9.5 + grams (by seeing the label). But in reality today after checking, it is just 4.7 grams (but we paid 679 euros) and we were purely fooled. Additionally he stated that, he will be send invoice in E-mail. But even still awaiting for the invoice from the team in email.

I would like to know,how to return this product. I am seriously dissatisfied with the product and looking for your support or refund as soon as possible.

I am skeptical about the quality of product now...

Did anyone found a solution with this retailer...?

I have been charged a lot for buying 40 grams of gold - which is the advised amount to buy duty-free from Pure Gold Jewellery.

They didn't still email me the invoice and there are a lot of Google reviews and complaints against them. I was not aware since I wanted to get my connecting flight.

I have raised a dispute about the transaction. I have been a sincere and loyal customer and I have been scammed seriously for over 22800 AED. Please help me out.

They refused to give me a receipt and invoice.

Good morning Sir,

I had purchased 2 bangles from Pure Gold shop,Duty free shop,Terminal 3,inAbu Dhabi international airport on 9.8.23 I paid AED 11848 for it.They told 43 grams and no taxes & charges.I asked purchased invoice copy and they sent it to my email. I was very shocked, it shows only 21.6 grams total weight and charged 11848 AED.How did they calculate? The purchasrd invoice copy is attached for your reference. I am aged lady 63 years old and suffers lot of health issues.Now I am mentally disturbed.Please help me and to refund the balance amount to my Gpay Account .Phone number is

+[protected] JAYANTHI. Thanking you sir

With regards

Jayanthi

I purchased a necklace last July 30, 2023 worth 3,000 dirhams in Pure Gold Al Wahda Mall. The next day (July 31,2023) I change the item but I purchased another earing just to allow for exchange. But suddenly my mother change her mind that she wants again the first design I buy. Then I ask the sales person if its possible to exchange again since the necklaces is never used and in original package, but they refused and they said its company policy. I understand that but I noticed that the receipt is not included the weight of the gold. Today August 1,2023 I emailed the customer service of Pure Gold but refused to help me to exchange the item because they said exchange only once. I don't understand their policy coz its not written there that can exchange once only. In their policy said that within 7 days can exchange. Someone please help me for this matter.

I purchased the following bracelet from terminal -3 Abudhabi airport on 13/07/23 at 21:18

I attach the picture of the invoice ( payment slip from the card machine) and the picture of the said bracelet .

I was assured by your representative that I will be emailed an invoice on my email address which I provided but it is very un-professional that I have not been sent any invoice and hence proof of my purchase and weight of 1tola bracelet which I paid using my UK Halifax debit card ( worth £ 10555 pounds = 4999 AED . I requested twice and even went back to the store at the airport, but was assured that I will be emailed the said receipt. I could not go back the third time as my flight had to leave ! I have been scammed and I want a refund. I have been charged nearly double !

This mail is regarding a complaint for lying about the weight of the gold, charging incorrectly at Pure Gold Duty Free abudhabi Terminal 3.

I made a gold purchase at Pure Gold Abudhabhi airport duty free shop on 6th july between 9 to 10pm.

Gold chain - weight told by sales person is 27gram

Gold bracelet - weight told by sales person is 20.5gram

Together I was charged 17280AED.

I got the bills after 2 days where weight was not mentioned and after requesting them to mention it weight was mentioned like

Chain -17gram

Bracelet - 14 gram

And I weighed it at my place and it is same as mentioned here (Chain -17gram

Bracelet - 14 gram)

I was lied about the weight and As you can see in the above receipt

I was charged more for mentioned weight.

If it includes tax and making charges also I dont think making charge and tax would be 100% of gold rate.

@PG-CustomerCare_

Is it a mistake from your side? Or the item bill is swapped?

I want the detailed information.

What was the gold rate on 6th July. 2023.

If you have added making charges what is that amount?

If you have added VAT or TAX what is that amount.

You can not simply say we cant give any information just per piece we sell like that.

If you are not cheating then provide all the information.

And also I dont know the name of the sales person But he was an Indian Mallu guy

From the receipt and time you can find I guess.

This is a clear fraud just lying about the weight and not sharing the bill on spot sharing later. Is it your strategy to cheat customers?

I need a clarification on this and Want solution for the fraud happened.