How is Pure Gold Jewellers’s rated by jewelry enthusiasts?
Pure Gold Jewellers’s earns a 4.2-star rating from 45 reviews, showing that the majority of jewelry enthusiasts are very satisfied with their purchases.
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a gold chain
Hello, I bought a gold chain from your one of the outlets at Changi airport Singapore a couple of months back. I have attached the details regarding the same( the last credit card transaction in Singapore). I am extremely disappointed with the fact that the gold chain has manufacturing defect and it has diminished its utility as per our beliefs. We have never expected such a manufacturing defect from such an esteemed organisation of international standards. Therefore, you are advised to exchange the defective product at the earliest. Your kind effort will be highly appreciated. Hoping to get the earliest response. Thank you.
aashima.[protected]@yahoo.in
raman.kumar.[protected]@gmail.com
+[protected]
+[protected]
Resolved
This complaint has been resolved automatically due to user's inactivity.
Pure Gold Jewellers customer support contacts
Dear Ms Aashima J,
Greetings from Pure Gold Jewellers!
We apologies for the inconvenience caused to you and also for not being able to reach you earlier due to technical difficulties.
Please send us an email on customercare@pugold.com.
Greetings from Pure Gold Jewellers!
We apologies for the inconvenience caused to you and also for not being able to reach you earlier due to technical difficulties.
Please send us an email on customercare@pugold.com.
The complaint has been investigated and resolved to the customer’s satisfaction.
Charged incorrectly for a product
Hi,
I brought a 20g gold bar, at abu dhabi duty free pure gold shop. The sales man told me he was charging me the international rate off gold at todays rate i.e the 15/04/13.
The gold bar was sold to me at £870, he did ask for 886 as i didnt hv change he sold it for 870.
Looking at the international rates off gold on 15/04/13they were not that highfor a gold bar to cost 870.
Could you please look in to this error an get back to me.
Thank you
Regards
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
13
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He was helpful and let me to watch every thing
I purchased diamond ring from Abu dhabi duty free shop of pure gold. I was tricked into thinking that I was buying natural diamond but infact it was lab grown diamonds and seller never mentioned it explicitly. She rushed me into buying it as it was looking to be great deal due to color and clarity. For lab grown diamond it is too much costly. Help
On 7th october2023 I purchased a gold ring coming from Madrid and going to Hyderabad on EY274 with PNR: 6AKFZU. He charged me 35,829 rupees for a gold ring weight less than 5 grams.He told that he will send the bilI on email.He gave me certificate with ADDFKT3 .I raise a complain on him please do the needful and arrange for refund.Thankyou
This all because of their cluster manager
Rabee alabazah he is the one who torturing to their sales staff to make sale . Or els he will terminate them ,,, and also he already terminated one staff because poor sale .
Some time he will force to tell lie to customer
Here I'm mentioning his number
+[protected] , +[protected]
Hello this rasajnasai kodali I purchased bangles from pure gold at abhu-Dhabi airport on 16/july/2023. They charged 6,208 DINERS for12 grams of gold can you please resolve our query and can you decrease making charges on us or can you provide any alternative product for us
I made a gold purchase on 6th July .
They said me the weight as 47gram and took 17280AED.
Sent the bill after 2 days where weight is 31 gram .Not getting a proper reply from them .
They are totally fraud.
Please help me whom should I contact.
We’re you able to resolve this ? I am facing the same problem ! This is really not acceptable !
I am facing same problem. Puregold denied there wss any error in billing then agreed for 10 % refund but I accept I asked for full refund they asked me to courier but I cant trust then so thought of returning personallt but was not able to then they agreed for15
% refund without returning item but it is still not good enough because i was charged more than three times the value of gold on that day. Wrote to TAMM but they advised to contact Airport free zone. Ni einfer puregold is doing what they are doung without any fear of the law. Abdolute FRAUD of a firm.
Correction : I did not accept 10 %
i bought a tennis braclet and they told me we can make a ring with extra length and we will pay only for gold used and no labour charges
now they are asking for labour charges also
please let me know what to do
The Abu Dhabi terminal 3 store sold my partner a damaged engagement ring that we didn't n To ensure until we had someone inspect it at home.
We flew back to exchange it and they say they need 3-5 days which we don't have and they won't post it back to us as we live in Australia !
Hello everyone, we have just got a new stock arrival of gold grains of 22 karats. Please anyone interested should please contact us asap. Stock limited. For more inquiries please email at leandrehall7@gmail.com. Thanks and have a nice day.
Hi
Did anyone ever get back to you on this? Same thing happened to me.
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Overview of Pure Gold Jewellers complaint handling
Pure Gold Jewellers reviews first appeared on Complaints Board on Apr 26, 2013.
The latest review Dishonest pricing and need refund was posted on Oct 22, 2024.
The latest complaint Pure Gold Shop at Abu Dhabi airport charged me 1300 USD extra was resolved on Jun 16, 2024. Pure Gold Jewellers has an average consumer rating of 4 stars from 45 reviews.
Pure Gold Jewellers has resolved 36 complaints.
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Pure Gold Jewellers emailscustomercare@pugold.com88%Confidence score: 88%supportpugold@pugold.com88%Confidence score: 88%
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Pure Gold Jewellers address39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates
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Pure Gold Jewellers social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 22, 2024
Pure Gold Jewellers Category
Pure Gold Jewellers is ranked 172 among 298 companies in the
Jewelry and Watches category
Most discussed complaints
I purchased a 22 carat gold bracelet, its weight is 4.89 gm only (less than half weight as per what I have paid) and you charged me 2689 AED8
(opinions to this review)
4
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4
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3
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3
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Recent comments about Pure Gold Jewellers company
Double for gold in PureGold at Abu Dhabi Airport terminal A1
It sounds like there was a serious overcharge on your purchase at...
1
Looks like Pure Gold Jewellers at the airport hit you with quite the...
1
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I get it, being misled and overcharged is infuriating, especially...
1
Dear Sir,
Greetings from Pure Gold Jewellers!
We apologize for the...
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