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CB Jewelry and Watches Pure Gold Jewellers Dishonest pricing and need refund
Pure Gold Jewellers

Pure Gold Jewellers review: Dishonest pricing and need refund

M
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1:23 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I am writing to express my deep dissatisfaction with a recent purchase I made at your Abu Dhabi Airport branch. My experience was both disappointing and concerning, and I feel compelled to bring it to your attention.

During my visit, I noticed a significant discrepancy in the pricing of gold. I was charged almost double the actual price, which is not only unacceptable but seems to take advantage of travelers in a hurry. The lack of transparency in the billing process added to my frustration. There was no clear breakdown of making charges or the price per gram, leaving me feeling misled and overcharged.

As a business that operates in such a high-traffic, trusted environment, I expected a much higher standard of service. Unfortunately, my experience felt more like a scam than a reputable transaction. I believe this kind of practice is not only unethical but also detrimental to your brand’s reputation.

I request an immediate investigation into this matter and a detailed explanation of the charges levied on my purchase. Furthermore, I urge you to address these practices to prevent other customers from experiencing the same issues.

I look forward to your prompt response and a satisfactory resolution.

I paid 3662 for 6.25 gram gold which is actually cost 1844 @ 295 actual gold price on 20 oct 2024.

Claimed loss: 1500 dirham

Desired outcome: Please resolve my issue and refund me the claimed money or I m travelling back to Abu Dhabi on next month. Take the product and give all my money back .

Confidential Information Hidden: This section contains confidential information visible to verified Pure Gold Jewellers representatives only. If you are affiliated with Pure Gold Jewellers, please claim your business to access these details.

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  3. Pure Gold Jewellers emails
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    39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates
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    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
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Pure Gold Jewellers Category
Pure Gold Jewellers is ranked 174 among 299 companies in the Jewelry and Watches category
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Pure Gold Shop at Abu Dhabi airport charged me 1300 USD extra
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 Pure Gold charged me extra AED 5575 (usd 1519)
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 Request for refund due to misrepresentation
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 I purchased a 22 carat gold bracelet, its weight is 4.89 gm only (less than half weight as per what I have paid) and you charged me 2689 AED
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