Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Jewelry and Watches Pure Gold Jewellers Dishonest pricing and need refund
Pure Gold Jewellers

Pure Gold Jewellers review: Dishonest pricing and need refund

M
Author of the review
1:23 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to express my deep dissatisfaction with a recent purchase I made at your Abu Dhabi Airport branch. My experience was both disappointing and concerning, and I feel compelled to bring it to your attention.

During my visit, I noticed a significant discrepancy in the pricing of gold. I was charged almost double the actual price, which is not only unacceptable but seems to take advantage of travelers in a hurry. The lack of transparency in the billing process added to my frustration. There was no clear breakdown of making charges or the price per gram, leaving me feeling misled and overcharged.

As a business that operates in such a high-traffic, trusted environment, I expected a much higher standard of service. Unfortunately, my experience felt more like a scam than a reputable transaction. I believe this kind of practice is not only unethical but also detrimental to your brand’s reputation.

I request an immediate investigation into this matter and a detailed explanation of the charges levied on my purchase. Furthermore, I urge you to address these practices to prevent other customers from experiencing the same issues.

I look forward to your prompt response and a satisfactory resolution.

I paid 3662 for 6.25 gram gold which is actually cost 1844 @ 295 actual gold price on 20 oct 2024.

Claimed loss: 1500 dirham

Desired outcome: Please resolve my issue and refund me the claimed money or I m travelling back to Abu Dhabi on next month. Take the product and give all my money back .

Confidential Information Hidden: This section contains confidential information visible to verified Pure Gold Jewellers representatives only. If you are affiliated with Pure Gold Jewellers, please claim your business to access these details.

View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Pure Gold Jewellers reviews & complaints

Pure Gold Jewellers - Charged incorrectly for a product 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Pure Gold Jewellers - diamond bracelet
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - for diamond and gold products
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - false advertising
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - service and behavior of the sales person in dubai mall branch
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - a gold chain
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - Double for gold in PureGold at Abu Dhabi Airport terminal A 1
Pure Gold Jewellers - Overcharged for gold in PureGold at Abu Dhabi Airport 1
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - Fraudulent sale of gold/jewellery 1
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - The woman should provide all types of customer the respect and good service that they deserve
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all Pure Gold Jewellers reviews and complaints

  1. Pure Gold Jewellers Contacts

  2. Pure Gold Jewellers phone numbers
    +971 527 956 414
    +971 527 956 414
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 414 phone number 15 15 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 414 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 414 phone number 9 9 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 414 phone number
    25%
    Confidence score
    Abu Dhabi Mall
    +971 527 952 730
    +971 527 952 730
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 952 730 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 952 730 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 952 730 phone number 1 1 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 952 730 phone number
    50%
    Confidence score
    Gold Centre 'A', Dubai
    +971 527 954 131
    +971 527 954 131
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 131 phone number 6 6 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 131 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 131 phone number 2 2 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 131 phone number
    50%
    Confidence score
    New Gold Souk, Dubai
    +971 527 954 622
    +971 527 954 622
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 622 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 622 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 622 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 622 phone number
    100%
    Confidence score
    Deira City Centre - A, Dubai
    +971 527 954 093
    +971 527 954 093
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 093 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 093 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 093 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 093 phone number
    100%
    Confidence score
    Meena Bazaar, Dubai
    +971 527 952 904
    +971 527 952 904
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 952 904 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 952 904 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 952 904 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 952 904 phone number
    100%
    Confidence score
    Souk Madinat Jum, Dubai
    +971 527 953 782
    +971 527 953 782
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 953 782 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 953 782 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 953 782 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 953 782 phone number
    100%
    Confidence score
    Mercato, Dubai
    +971 527 954 069
    +971 527 954 069
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 069 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 069 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 069 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 069 phone number
    100%
    Confidence score
    Mall Of Emirates (D), Dubai
    +971 527 953 961
    +971 527 953 961
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 953 961 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 953 961 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 953 961 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 953 961 phone number
    100%
    Confidence score
    Mall Of Emirates (G), Dubai
    +971 527 954 703
    +971 527 954 703
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 703 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 703 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 703 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 703 phone number
    100%
    Confidence score
    Dubai Festival City, Dubai
    +971 527 954 372
    +971 527 954 372
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 372 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 372 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 372 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 372 phone number
    100%
    Confidence score
    Dubai Mall, Dubai
    +971 527 954 678
    +971 527 954 678
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 678 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 678 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 678 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 678 phone number
    100%
    Confidence score
    Mirdiff City Center, Dubai
    +971 527 954 480
    +971 527 954 480
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 480 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 480 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 480 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 480 phone number
    100%
    Confidence score
    Karama Centre, Dubai
    +971 527 953 728
    +971 527 953 728
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 953 728 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 953 728 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 953 728 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 953 728 phone number
    100%
    Confidence score
    City Center Shindagha, Dubai
    +971 527 957 128
    +971 527 957 128
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 957 128 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 957 128 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 957 128 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 957 128 phone number
    100%
    Confidence score
    Sahara Centre, Sharjah
    +971 527 956 718
    +971 527 956 718
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 718 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 718 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 718 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 718 phone number
    100%
    Confidence score
    Sahara Centre Kiosk, Sharjah
    +971 527 957 146
    +971 527 957 146
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 957 146 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 957 146 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 957 146 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 957 146 phone number
    100%
    Confidence score
    Mega Mall, Sharjah
    +971 527 957 163
    +971 527 957 163
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 957 163 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 957 163 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 957 163 phone number 1 1 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 957 163 phone number
    Sharjah City Centre, Sharjah
    +971 527 956 046
    +971 527 956 046
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 046 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 046 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 046 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 046 phone number
    100%
    Confidence score
    Abu Dhabi Mall Kiosk, Abu Dhabi
    +971 527 955 482
    +971 527 955 482
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 955 482 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 955 482 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 955 482 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 955 482 phone number
    100%
    Confidence score
    Marina Mall, Abu Dhabi
    +971 527 955 401
    +971 527 955 401
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 955 401 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 955 401 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 955 401 phone number 1 1 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 955 401 phone number
    33%
    Confidence score
    Al Wadha Mall, Al Wadha
    +971 527 956 387
    +971 527 956 387
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 387 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 387 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 387 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 387 phone number
    100%
    Confidence score
    Deerfields Townsquare, Abu Dhabi
    +971 527 956 634
    +971 527 956 634
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 634 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 634 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 634 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 634 phone number
    100%
    Confidence score
    Hamdan A, Abu Dhabi
    +971 24 456 448
    +971 24 456 448
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 24 456 448 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 24 456 448 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 24 456 448 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 24 456 448 phone number
    100%
    Confidence score
    Hamdan Street B, Abu Dhabi
    +971 25 581 828
    +971 25 581 828
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 25 581 828 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 25 581 828 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 25 581 828 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 25 581 828 phone number
    100%
    Confidence score
    Shangri- La (Qab), Abu Dhabi
    +971 26 670 533
    +971 26 670 533
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 26 670 533 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 26 670 533 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 26 670 533 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 26 670 533 phone number
    100%
    Confidence score
    Khalidiya Mall, Khalidiya
    +971 25 832 154
    +971 25 832 154
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 25 832 154 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 25 832 154 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 25 832 154 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 25 832 154 phone number
    100%
    Confidence score
    Bawabat Al Sharq Mall, Abu Dhabi
    +971 26 674 178
    +971 26 674 178
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 26 674 178 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 26 674 178 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 26 674 178 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 26 674 178 phone number
    100%
    Confidence score
    Dalma Mall, Abu Dhabi
    +971 72 434 383
    +971 72 434 383
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 72 434 383 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 72 434 383 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 72 434 383 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 72 434 383 phone number
    100%
    Confidence score
    Al Hamra Mall, Rak
    +971 92 236 500
    +971 92 236 500
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 92 236 500 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 92 236 500 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 92 236 500 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 92 236 500 phone number
    100%
    Confidence score
    Fujairah City Centre, Fujairah
    +971 42 387 508
    +971 42 387 508
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 42 387 508 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 42 387 508 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 42 387 508 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 42 387 508 phone number
    100%
    Confidence score
    Al Qusais, Dubai
    +971 42 826 388
    +971 42 826 388
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 42 826 388 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 42 826 388 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 42 826 388 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 42 826 388 phone number
    100%
    Confidence score
    Burjuman Mall, Dubai
    +971 527 957 320
    +971 527 957 320
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 957 320 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 957 320 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 957 320 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 957 320 phone number
    100%
    Confidence score
    Deira City Centre - B, Dubai
    +973 17 276 406
    +973 17 276 406
    Click up if you have successfully reached Pure Gold Jewellers by calling +973 17 276 406 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +973 17 276 406 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +973 17 276 406 phone number 1 1 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +973 17 276 406 phone number
    33%
    Confidence score
    Bahrain City Centre, Bahrain
    More phone numbers
  3. Pure Gold Jewellers emails
  4. Pure Gold Jewellers address
    39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates
  5. Pure Gold Jewellers social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Pure Gold Jewellers Category
Pure Gold Jewellers is ranked 172 among 298 companies in the Jewelry and Watches category
#170 Graff Graff #171 Skyjems.ca Skyjems.ca #172 Pure Gold Jewellers Pure Gold Jewellers #173 My Jewellery Shop My Jewellery Shop #174 ClassRings ClassRings

Most discussed complaints

I purchased a 22 carat gold bracelet, its weight is 4.89 gm only (less than half weight as per what I have paid) and you charged me 2689 AED
8
(opinions to this review)
 Pure Gold Shop at Abu Dhabi airport charged me 1300 USD extra
4
(opinions to this review)
 Pure Gold charged me extra AED 5575 (usd 1519)
4
(opinions to this review)
 Request for refund due to misrepresentation
3
(opinions to this review)
 Bracelet
3
(opinions to this review)
Pure Gold Jewellers Alternatives
Zoara.com 5 reviews ItsHot.com 7 reviews The Jewelry Exchange / Goldenwest Diamond 17 reviews TimePiecesUSA.com / Timepieces International 18 reviews Blue Nile 14 reviews