Dreamland Jewelry
Reviews and Complaints

I made a online purchase from the merchant Dreamland Jewlery.com on August 10 2021 the order was suppose to be delivered from USPS on the day the order was supposedly delivered I did not locate it I then phoned my local usps office to be advised to wait mail was probably backed up & to check with my neighbors I did I also contacted the merchant to advise them of the situation after a few days I recontacted usps that referred me to go online to submit a claim for the lost parcel when online I was stopped with a notification that said the parcel was shipped without insurance I could not continue filling & the merchant has to i then notified Dreamland continously for a week before I got a response from them informing me to check with my neighbors since then I've contacted Dreamland Jewlery at least 5x in the last few weeks 3x by phone!

Ordered a 22 inch chain and it was very difficult to clasp it together. Instead of having a circle to go into the clasp there was a long tube. I was afraid it would come apart when I was wearing it and would lose what I had hanging on the chain. Called them up and was informed it was defective. Sent it back for an exchange. Second necklace arrived the same way. When I called them customer service said that is how the necklace is suppose to be and they won't let me return it for refund. Terrible customer service and return policy.

I purchased a couple rings from the and they all have broke within the first year, the warrenty is a joke (60 days from the order date), very cheaply made, very thin, bend easily when you pick stuff up and the jewels fell out. All except 1 made it past the warrenty days before they broke. Very unsatisfies and will not buy from them again and will be passing on my experience.

I ordered on 6/12 & still have yet to receive my merchandise or a refund. I called the company yesterday & was told that for some reason that was one of the shipments that's held up in a post office in Los Angeles for some reason. I was told that a email would be sent to me & I would have to agree to terms then new merchandise would be mailed to me. When I received the old merchandise I would have to send that back. I'm still waiting for my email!

ordered some rings, too large, sent them back for smaller size, never did get my purchase nor a refund. Called BBB and I heard back from them and I was told that they Dreamland Jewelry refused to get back in touch with them. I had made several calls before my 60 days were us and I still do not have my rings nor my money. I have found a site better than this one, it is called Wish.com. I have received merchandise from them and I am very happy.

I'm not complaining about this company but rather, the person who wrote the scathing report against them. On the evening of 12/6/2016, I ordered 2 Sterling Silver rings on line from Dreamland Jewelry. This is the 2nd (but not my last) time I've ordered something from this company. The 1st time I got a .925 S.S. chain that was free-I only had to pay the shipping. It was a very nice chain which I later sold with a small pendant attached to it. This time I once again, received an offer for a free item which was a very pretty ring & I also ordered another ring that I liked. The shipping was the same price as if I had only purchased the free one. Today I received my order with both rings & I only used "standard shipping" for my order. So, I think the person who had bad things to say about Dreamland must have had a rare experience with them as both of my experiences with them went smoothly.

Scam, scam, scam. I have ordered large quantity of the beads from the website www.dreamlandjewelry.com. It was terrible, because the seller provided the day of the delivery, some contact information and it was all. I waited till the provided date, but the seller hasn’t delivered the order. He responded to my emails, but he hasn’t provided anything precisely. Be careful with these people, because it was too difficult to get anything from them.

I am not sure how Dreamland Jewellery can brag about their level of customer service, I haven't even received a "go to hell" reply to my numerous requests for help, although when you ignore clients that is exactly what you are telling them. So I will go to hell and take my business with me, they aren't the only game in town, not to mention other companies don't hide behind email addresses, unanswered phones, and "live chat" rooms which don't exist. If you are wondering why you have such bad reviews you may want to reread the email I sent to you a few times! Thanks for nothing Dreamland, my business is being taken else where.

I ordered 2 chains from them a few months ago, both rhodium. The silver colored rhodium plated sterling silver chain was put in a drawer for the few months and never worn. Recently when I looked at it, it was completely tarnished and looked years old. First of all, the advantage of rhodium plating is that it isn't supposed to tarnish at all and this leads me to assume that the necklace wasn't rhodium plated at all and is an exceptionally inferior product to look as it does.
I also ordered a black rhodium sparkle chain which is still black (Thank god) but for the price paid it looked extremely light and I had my suspicions that they didn't supply me with the correct thickness of chain but since it's difficult to measure the thickness in millimeters I just let it stand.
I would never buy fro0m them again /

Order promised in 2-5 days. Shipped 7 days after ordered. No customer service, shipping refund offered.

Defective merchandise! I was sold defective sterling silver bails in nov. '10. I didn't find out they were defective until customers began asking for repairs on jewelry they bought from me in february and march.in late april I checked all the remaining bails and discovered all of the bails had a crcak in the top loop. When I called customer service I was told it was just too late - after their 60 day return/exchange date and there was nothing to be done. I expained this was about defectively maufactured bails and shouldn't be restricted to the 60 day rule... It wasn't just that I didn't like them or they were the wrong size or color. I asked to speak with his manager or someone higher up and was repeatedly told that he was the only one I could talk to. After a few go - rounds (and I still couldn't believe there wasn't someone else to talk to), I was hung up on and my phone number was blacklisted so I couldn't even call back. Their necklaces may be nice but don't trust their jewelry components!

I placed an order with them and have still yet to receive it. I have e-mailed them to see if the order has been sent out and have not heard anything from them as of today. I can not find a phone number for them so if any one has it could you please forward it to me @ [protected]@yahoo.com. I would so appreciate it. I ordered a chain from them for a necklace my daughter bought for me which holds ashes and even though the company she bought it from sent 2 different sized ropes for the vial I would really like the chain I ordered for it. On a good note though I did pay with PAYPAL so I can get my money back if I do not receive it.