Menu
For Business Write a review File a complaint
CB Jewelry and Watches Pure Gold Jewellers Overcharged for gold in PureGold at Abu Dhabi Airport
Pure Gold Jewellers

Pure Gold Jewellers review: Overcharged for gold in PureGold at Abu Dhabi Airport 1

H
Author of the review
12:44 am EDT
Verified customer This review was posted by a verified customer. Learn more
Review updated:
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 28 Jul 2024, I visited Pure Gold shop in Abu Dhabi airport at terminal C. I really wanted to buy a gift and surprise my family. The sales person mentioned that they offer the best prices and purity. There is no way we get the same purity in India. I did buy 2 items with them, trusting them completely. They gave me tips to save 10% and I had to run to a different store to get 10% discount. I was one of the last passengers to board the flight, doing all this juggling. I came to India, only to realize that I can get the same purity in India, but also I was charged exorbitantly and I have been charged 1260USD more than what I would have bought the same thing in India for. I am really concerned that I was cheated and I over payed for it. I would like to return the items and get a refund or get a refund of the extra amount charged which is 1260USD.

Recommendation: Don't make hasty decisions when you are in a time crunch and don't believe when someone says this is the best purity and the best price

Jul 31, 2024 1:36 am EDT
Pure Gold Jewellers customer support contacts
Address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, AE

Website
File a complaint Write a review
Dear Hima,

Kindly reach out to us on customercare@pugold.com so we can help resolve your issue.

Regards,

Customer Care Team
Update by HimaV

Hello

I have already reached out to your team. I am waiting to hear from you.

Update by HimaV

I got a response from the customer care talking nothing about the misleading claims and exorbitant prices. Rather they talked about beautiful pieces going beyond material components and craftsmanship. It's very disappointing to see the kind of response obtained.

It's rather infuriating to see an authorized brand in an international airport cheat travelers like this. There are no norms on how to regulate prices and provide fair pricing. A lot of things go by trust that things are done fairly. With this experience, it just reflects that there is no way to trust Pure Gold.

I really would like to see Pure Gold take action and provide fair prices and provide a refund/ allow for return of these items.

Update by HimaV

I wanted to provide an update on my experience so it can help others. My return journey was within 30 days. On the invoice, it said exchanges are allowed within 30 days of purchase. We brought back the jewelry we bought so we could exchange on our way back to the US. But PureGold didn't allow an exchange. They said we had to send an email first and then the customer service team would evaluate the request and they have to send an email for them to even consider an exchange. There is nothing outlined as a process in that invoice. They just didn't honor our request. I feel very cheated and disappointed by their behavior. I would never recommend PureGold to anyone after our experience. I hope people read reviews before they go and buy. They shouldn't get a bitter experience like I faced.

1 comments
Add a comment
B
B
B. Kilback
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Trusting the salesperson's claim about the best prices and purity, only to find out later that you overpaid by $1260 compared to prices in India, is deeply upsetting. It's even more frustrating given the hassle you went through to get the supposed 10% discount, nearly missing your flight in the process.

Your concerns are completely valid, and you deserve either a full refund or compensation for the extra amount you were charged. I hope Pure Gold Jewellers addresses your complaint promptly and fairly.

More Pure Gold Jewellers reviews & complaints

Pure Gold Jewellers - Charged incorrectly for a product 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Pure Gold Jewellers - diamond bracelet
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - for diamond and gold products
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - false advertising
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - service and behavior of the sales person in dubai mall branch
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - a gold chain
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - Fraudulent sale of gold/jewellery 1
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - The woman should provide all types of customer the respect and good service that they deserve
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - I'm complaining the necklace
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Pure Gold Jewellers Contacts

  2. Pure Gold Jewellers phone numbers
    +971 527 956 414
    +971 527 956 414
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 414 phone number 15 15 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 414 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 414 phone number 9 9 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 414 phone number
    25%
    Confidence score
    Abu Dhabi Mall
    +971 527 952 730
    +971 527 952 730
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 952 730 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 952 730 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 952 730 phone number 1 1 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 952 730 phone number
    50%
    Confidence score
    Gold Centre 'A', Dubai
    +971 527 954 131
    +971 527 954 131
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 131 phone number 6 6 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 131 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 131 phone number 2 2 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 131 phone number
    50%
    Confidence score
    New Gold Souk, Dubai
    +971 527 954 622
    +971 527 954 622
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 622 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 622 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 622 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 622 phone number
    100%
    Confidence score
    Deira City Centre - A, Dubai
    +971 527 954 093
    +971 527 954 093
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 093 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 093 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 093 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 093 phone number
    100%
    Confidence score
    Meena Bazaar, Dubai
    +971 527 952 904
    +971 527 952 904
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 952 904 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 952 904 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 952 904 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 952 904 phone number
    100%
    Confidence score
    Souk Madinat Jum, Dubai
    +971 527 953 782
    +971 527 953 782
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 953 782 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 953 782 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 953 782 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 953 782 phone number
    100%
    Confidence score
    Mercato, Dubai
    +971 527 954 069
    +971 527 954 069
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 069 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 069 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 069 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 069 phone number
    100%
    Confidence score
    Mall Of Emirates (D), Dubai
    +971 527 953 961
    +971 527 953 961
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 953 961 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 953 961 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 953 961 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 953 961 phone number
    100%
    Confidence score
    Mall Of Emirates (G), Dubai
    +971 527 954 703
    +971 527 954 703
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 703 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 703 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 703 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 703 phone number
    100%
    Confidence score
    Dubai Festival City, Dubai
    +971 527 954 372
    +971 527 954 372
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 372 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 372 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 372 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 372 phone number
    100%
    Confidence score
    Dubai Mall, Dubai
    +971 527 954 678
    +971 527 954 678
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 678 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 678 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 678 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 678 phone number
    100%
    Confidence score
    Mirdiff City Center, Dubai
    +971 527 954 480
    +971 527 954 480
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 480 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 480 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 480 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 480 phone number
    100%
    Confidence score
    Karama Centre, Dubai
    +971 527 953 728
    +971 527 953 728
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 953 728 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 953 728 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 953 728 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 953 728 phone number
    100%
    Confidence score
    City Center Shindagha, Dubai
    +971 527 957 128
    +971 527 957 128
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 957 128 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 957 128 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 957 128 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 957 128 phone number
    100%
    Confidence score
    Sahara Centre, Sharjah
    +971 527 956 718
    +971 527 956 718
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 718 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 718 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 718 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 718 phone number
    100%
    Confidence score
    Sahara Centre Kiosk, Sharjah
    +971 527 957 146
    +971 527 957 146
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 957 146 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 957 146 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 957 146 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 957 146 phone number
    100%
    Confidence score
    Mega Mall, Sharjah
    +971 527 957 163
    +971 527 957 163
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 957 163 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 957 163 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 957 163 phone number 1 1 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 957 163 phone number
    Sharjah City Centre, Sharjah
    +971 527 956 046
    +971 527 956 046
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 046 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 046 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 046 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 046 phone number
    100%
    Confidence score
    Abu Dhabi Mall Kiosk, Abu Dhabi
    +971 527 955 482
    +971 527 955 482
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 955 482 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 955 482 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 955 482 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 955 482 phone number
    100%
    Confidence score
    Marina Mall, Abu Dhabi
    +971 527 955 401
    +971 527 955 401
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 955 401 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 955 401 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 955 401 phone number 1 1 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 955 401 phone number
    33%
    Confidence score
    Al Wadha Mall, Al Wadha
    +971 527 956 387
    +971 527 956 387
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 387 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 387 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 387 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 387 phone number
    100%
    Confidence score
    Deerfields Townsquare, Abu Dhabi
    +971 527 956 634
    +971 527 956 634
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 634 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 634 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 634 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 634 phone number
    100%
    Confidence score
    Hamdan A, Abu Dhabi
    +971 24 456 448
    +971 24 456 448
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 24 456 448 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 24 456 448 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 24 456 448 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 24 456 448 phone number
    100%
    Confidence score
    Hamdan Street B, Abu Dhabi
    +971 25 581 828
    +971 25 581 828
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 25 581 828 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 25 581 828 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 25 581 828 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 25 581 828 phone number
    100%
    Confidence score
    Shangri- La (Qab), Abu Dhabi
    +971 26 670 533
    +971 26 670 533
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 26 670 533 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 26 670 533 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 26 670 533 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 26 670 533 phone number
    100%
    Confidence score
    Khalidiya Mall, Khalidiya
    +971 25 832 154
    +971 25 832 154
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 25 832 154 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 25 832 154 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 25 832 154 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 25 832 154 phone number
    100%
    Confidence score
    Bawabat Al Sharq Mall, Abu Dhabi
    +971 26 674 178
    +971 26 674 178
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 26 674 178 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 26 674 178 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 26 674 178 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 26 674 178 phone number
    100%
    Confidence score
    Dalma Mall, Abu Dhabi
    +971 72 434 383
    +971 72 434 383
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 72 434 383 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 72 434 383 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 72 434 383 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 72 434 383 phone number
    100%
    Confidence score
    Al Hamra Mall, Rak
    +971 92 236 500
    +971 92 236 500
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 92 236 500 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 92 236 500 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 92 236 500 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 92 236 500 phone number
    100%
    Confidence score
    Fujairah City Centre, Fujairah
    +971 42 387 508
    +971 42 387 508
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 42 387 508 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 42 387 508 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 42 387 508 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 42 387 508 phone number
    100%
    Confidence score
    Al Qusais, Dubai
    +971 42 826 388
    +971 42 826 388
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 42 826 388 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 42 826 388 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 42 826 388 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 42 826 388 phone number
    100%
    Confidence score
    Burjuman Mall, Dubai
    +971 527 957 320
    +971 527 957 320
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 957 320 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 957 320 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 957 320 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 957 320 phone number
    100%
    Confidence score
    Deira City Centre - B, Dubai
    +973 17 276 406
    +973 17 276 406
    Click up if you have successfully reached Pure Gold Jewellers by calling +973 17 276 406 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +973 17 276 406 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +973 17 276 406 phone number 1 1 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +973 17 276 406 phone number
    33%
    Confidence score
    Bahrain City Centre, Bahrain
    More phone numbers
  3. Pure Gold Jewellers emails
  4. Pure Gold Jewellers address
    39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates
  5. Pure Gold Jewellers social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 24, 2024
  7. View all Pure Gold Jewellers contacts
Pure Gold Jewellers Category
Pure Gold Jewellers is ranked 174 among 299 companies in the Jewelry and Watches category