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CB Jewelry and Watches Pure Gold Jewellers Incorrect item - purchased lab grown diamond pendant instead of natural diamond.
Pure Gold Jewellers

Pure Gold Jewellers review: Incorrect item - purchased lab grown diamond pendant instead of natural diamond.

J
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12:51 pm EST
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I had purchased a diamond pendant. 53c in abudhabi airport duty free shop on 10th January 2025 for AED 5999. After returning to USA I noticed its lab grown diamond instead of natural diamond. I was not updated during my purchase that the diamond that I purchased was lab grown.
I would have got natural diamond for similar price in India. I trusted Abu Dhabi is a safe country to buy gold/ diamond but I was sold lab grown diamond without informing me for higher price where as I was looking only for natural diamond.
I am not able to reach pure gold jewellers customer care and they are not responding to emails. Highly disappointed with the purchase.
I would like to return this item and get a refund.

Desired outcome: I would like to return the item and get refund

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  3. Pure Gold Jewellers emails
  4. Pure Gold Jewellers address
    39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates
  5. Pure Gold Jewellers social media
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    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 14, 2025
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Pure Gold Jewellers Category
Pure Gold Jewellers is ranked 175 among 299 companies in the Jewelry and Watches category
#173 My Jewellery Shop My Jewellery Shop #174 ClassRings ClassRings #175 Pure Gold Jewellers Pure Gold Jewellers #176 Watch Warehouse Watch Warehouse #177 Columbia Jewelers, Fall River, Massachusetts, USA Columbia Jewelers, Fall River, Massachusetts, USA

Most discussed Pure Gold Jewellers complaints

Pure Gold Shop at Abu Dhabi airport charged me 1300 USD extra
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 Pure Gold charged me extra AED 5575 (usd 1519)
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 I purchased a 22 carat gold bracelet, its weight is 4.89 gm only (less than half weight as per what I have paid) and you charged me 2689 AED
3
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 Request for refund due to misrepresentation
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 Bracelet
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