CB Jewelry and Watches Pure Gold Jewellers Incorrect item - purchased lab grown diamond pendant instead of natural diamond.

Pure Gold Jewellers review: Incorrect item - purchased lab grown diamond pendant instead of natural diamond. 1

Jagdish1011 of US

Jan 12, 2025 12:51 pm EST

Verified customer

Review updated: Feb 03, 2025

Featured review

I had purchased a diamond pendant. 53c in abudhabi airport duty free shop on 10th January 2025 for AED 5999. After returning to USA I noticed its lab grown diamond instead of natural diamond. I was not updated during my purchase that the diamond that I purchased was lab grown.
I would have got natural diamond for similar price in India. I trusted Abu Dhabi is a safe country to buy gold/ diamond but I was sold lab grown diamond without informing me for higher price where as I was looking only for natural diamond.
I am not able to reach pure gold jewellers customer care and they are not responding to emails. Highly disappointed with the purchase.
I would like to return this item and get a refund.

Desired outcome: I would like to return the item and get refund

Confidential Information Hidden: This section contains confidential information visible to verified Pure Gold Jewellers representatives only. If you are affiliated with Pure Gold Jewellers, please claim your business to access these details.

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Pure Gold Jewellers

3 comments

Pure Gold Jewellers of US

Feb 03, 2025 2:33 am EST

Verified customer

Dear Mr. Jagdish,

Greetings from Pure Gold.

We acknowledge your concern and sent you an email on January 17th outlining the steps for our exchange procedure. We kindly request that you review this email.

We have been awaiting your response.

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Pure Gold Jewellers emails

customercare@pugold.com

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support

pugold@pugold.com

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Pure Gold Jewellers address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates

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