CB Jewelry and Watches Pure Gold Jewellers Request for refund due to misrepresentation

Pure Gold Jewellers review: Request for refund due to misrepresentation 1

Umesh Nimmathi of CA

Jan 10, 2024 12:15 pm EST

Verified customer

Review updated: Jan 24, 2024

Resolved

Replied

Featured review

I hope this email finds you well. I recently made a purchase of two gold chains at the Pure Gold store located in Abu Dhabi Airport. Unfortunately, I am writing to express my dissatisfaction and disappointment with the entire purchasing experience.

Upon closer inspection, I discovered discrepancies in the information provided to me

-> The salesperson claimed there would be no international transaction fees on my credit card, but when I reviewed the exchange rate, I found that additional charges close to 200 CAD were applied.

-> I was not informed about making charges, which, upon further investigation, turned out to be a substantial 50% of the overall cost. These making charges were not included in the bill, significantly inflating the final price.

-> After comparing the overall gold rate, I found that it is approximately three times higher than the market value in comparison to India.

I urgently request a return and a full refund for both products. I have emailed customer care but still got no response. Your immediate attention to this issue is appreciated.

Claimed loss: 600$ cad

Desired outcome: I request a return and a full refund for both products

Confidential Information Hidden: This section contains confidential information visible to verified Pure Gold Jewellers representatives only. If you are affiliated with Pure Gold Jewellers, please claim your business to access these details.

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Pure Gold Jewellers response

Jan 11, 2024 12:13 am EST

Pure Gold Jewellers customer support contacts

Phone numbers

+971 527 956 414

+971 527 952 730

Address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, AE

Website

pugold.com

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Dear Sir,

Greetings from Pure Gold Jewellers!

We apologize for the inconvenience caused to you.

Please send us an email at customercare@pugold.com and we will try to resolve this matter at the earliest.

The return process is under progress. Please don't close the ticket.

Resolved

This complaint has been resolved automatically due to user's inactivity.

1 comments

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Diksha Thakre

Nagpur, IN

1 complaint

1 comments

Diksha Thakre of Nagpur, IN

Jan 24, 2024 4:50 am EST

Verified customer

Hi Umesh, did you get the refund from Pure Gold?

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More phone numbers

Pure Gold Jewellers emails

customercare@pugold.com

88%
Confidence score: 88%

support

pugold@pugold.com

88%
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Pure Gold Jewellers address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates

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