Claire's Stores
Reviews and Complaints

I usually never buy anything or do business with any company without checking the reviews first. However, Claire's was recommended to me as a place where I could get my ears pierced quickly and correctly with little discomfort. I wish I had read the reviews before I went there. Two teen agers, seemingly competent, though, stood on either side of me with piercing guns. The girl counted to three with the intent that they would both gun at the same time, getting the painful part over at once. The boy pressed the piercing gun confidently; the girl hesitated, and the post did not go all the way through. She pressed the gun again, without completely taking out the post and re inserting it. It seemed at the time that no damage was done, but the post was only barely in, and for the whole healing process, the earring was hanging loosely. When the six week healing period was over, I had a dreadful time getting the post out of the ear lobe which had developed some apparent sensitive scar tissue around the hole. I now have one normal ear lobe, and one that is too narrow and shallow and swollen to get another post into it. My ear lobe may be permanently disfigured with the scar tissue. It is not horrifically noticeable; however it is useless. I will never, ever try to get my ears pierced again. They now make clip on earrings that are nice, and padded so that they are comfortable to wear. I will go that route. There needs to be some kind of regulation appropriate for ear piercing. If this happens to a little girl, it might be quite upsetting. Two teen agers with piercing guns is not ideal.

I have been shopping at Claire's for years and even got my ears pierced there. The customer service is really very good. However, some of their products are extremely low-quality. I would stay away from stud earrings if I were you as many pairs I have bought from Claire's have broken.

So I got my ear pierced for my birthday a few months back almost a year and when I went to go get the air pierced, we asked what the safest metal is because I am allergic to certain metals they told us it's like a silver metal I forget which one but like it's pretty it was pretty expensive And after picking which one I want, they went to pierce my ear. They did not pierce in the correct spot. They showed me they used the piercing gun, which is not recommended for professional piercings because it causes trauma to the ear, and then when they were finished The employees there told me to make sure to rotate the earring. Now and again I didn't research beforehand, so I did what they said looking at it now I did my research because for some reason I could not make the earring go back in even though I just took it out for a few minutes to clean, and turns out you're not supposed to rotate the earring because it agitates the healing skin, which makes it scar and heal slower. There's also the fact that good earrings or any piercing will not allow the skin to stick to it as the skin will heal around it won't heal. You know like through it and be stuck. Overall do research. I mean the people there were pretty nice but they just it was not that good of a place I probably could've gotten it better somewhere else for cheaper.

I'm only leaving this because you were playing Jackson Wang. You guys play bad music but at least you played 100 ways by Jackson Wang.

So basically I walked into Claire's with my mom 2 hours before they were supposed to close. As soon as we walked in, the employee said she had no coverage and that the store was closing early. Me and my mom didn't have any notice about this, and if she had something important to do I completely understand, but she was kinda rude about it. I had been waiting all day to buy a friendship necklace for me and my friend. Good store, but employees are sometimes rude.

Ears pierced,she was the only one working, took her time! Waited on us and pierced 3 others!
Love the service!

Claire's handles PLushies. They are wonderful little soft, furry friends that have a special one for each month. Kids and adults, both, love them!
#plushiesfriends
#tryazon
#claire's

I used to work at our local claires and even if this review seems biased it is truthful. The company takes everything very seriously and professionally. Making customers happy is very very important. They make sure all employees are properly trained with piercing ears and are very sanitized.

I live in New York, and my daughter lives in Cincinnati Ohio. I specifically bought nose rings from Claire's in a place that she could exchange them. I specifically asked because it's body jewelry. Would you be able to exchange them if they were the wrong size and was told as long as they are unopened she would be able to exchange. When my daughter went to exchange them at the Tri-County location in Cincinnati Ohio, she found a note on the door that they were on break. 15 minutes later, someone unlock the door, and she went in. The girl was on FaceTime chuckling with her friends. She asked the girl Coochie exchange them and was told no she hung up with that person then FaceTime what supposedly was her boss and was told no that she couldn't exchange them. My daughter looked up the return policy on Claire's website and lo and behold. It was what I was told as long as it was an open an exchange would be possible. The girls still would not exchange them and was extremely rude. My daughter called the 800 number for Claire's I was told that she would get a phone call back. Days later after no return phone call she emailed and was told that she needed to call. It's not so much wasting money on nose rings that she can't wear now is the principle. I understand that it's hard to find good help but all the way at the top they can't even return a phone call? Or stand by their return policy? All they could do is give people a run around?

Claire's offers free ear piercing with the purchase of earrings. So, I went to a Claire's to see what type of deal I could get. As I entered the store, I saw that Claire's had precious metal earrings for $9 with ear piercing. The young woman employee asked if she could help me. I told her that my granddaughter wanted a second ear piercing. The woman led me to the earrings that were offered for piercings. I asked her which earrings were the least expensive. She pointed to the 3mm Stainless Steel Ball earrings and told me that it would be $36.99. She quickly added "She can take it out in three weeks". If you go to 'Claire's Ear Piercing Kits' online, you will see them offered at this price. I then asked her "why is it so expensive for a little stainless steel ball?" She told me that she didn't know. I laughed and said that didn't sound like free piercing to me. She continued "The piercing is free. It's the metal that you pay for." As I started to leave, she said "It's expensive because of the solution that you get is $20 and you have to get it." I asked "You have to get it?" Her reply was "New York State law mandates that I have to give you a solution." Of course, I was recording our conversation which I have the legal right to do in New York State.

When I got home, I Googled New York State law ear piercing and was brought to the New York State Department of Health 'Body Art - Tattooing and Body Piercing' which made no mention of cleaning solution. It stated to ensure that the piercer Washes their hands before piercing and uses single-use gloves, Cleans the area to be pierced, Uses a single-use, disposable razor to shave the skin to be pierced, if needed, Uses sterile needles, clamps, receiving tubes and body jewelry, Provides aftercare information.My next step was to contact the New York State Department of Health at the phone number that they provided at the bottom of the page.

I saw nothing mandating ear piercers to give a solution. So, I contacted the New York State Department of Health by email. The reply that I received stated "NYS law does not mandate that an ear piercing business give you a "solution I cannot recommend what you use for aftercare, because I am not a licensed medical provider. There is no law stating that you must purchase ear care solution. You can lodge a complaint with the NYS Attorney General if you feel their practice is fraud". Yes, I will be lodging a complaint with the Attorney General. I would advise anyone else who goes to Claire's and is told the same thing to file a complaint with Attorney General. As was stated by the Health Department employee, who is a Sanitarian, this is fraud.

A little addtional information. If you go to the Claire's website, you can find 3 mm sterling silver earrings for $4.99. They will show you at the top of their page that you can purchase $9 precious metal earrings. Of course, this means that you are required to spend from $36.99 to $231.99. Depending which earrings your choose, to have your ears pierced at Claire's. On their website, Claire's shows that he solution is $20 for the 'Ear Piercing Rapid 3 Week After Care Cleanser' but they also carry 'Claire's Ear Care Solution' for $8.

I did some research on the Claire's website to compare what they offered for earrings in their ear piercing kits vs. what you can buy if you just want to buy earrings. Claire's corporate is pretty smart. They don't offer any stainless steel earrings except for with the ear piercing kits. They also don't offer any solid gold earrings except with the kits. They don't sell diamond earrings except with the kits. The kits have 24k gold plated earrings while the separate earrings are 18k gold plated. They have attempted ensure that customers can't compare the kit earring prices to the earrings offered without piercing. So, we are talking apples to oranges. They can get away with it, right? Well, no they can't. Did I happen to mention that I know a lot about jewelry. I have operated a jewelry website, created my own pieces, and I am a member of the Gemological Institute of America. I know gems and I know metals.

So, let's consider a few things. Sterling silver is a precious metal. Stainless steel is not. Stainless steel is less expensive than sterling silver. Easy to understand, right? So, if they can sell 3 mm sterling silver ball stud earrings for $4.99, they could sell stainless steel 3 mm ball stud earrings for less than $4.99. We are back to the question of why free ear piercing costs $36.99 for 3 mm stainless steel ball studs but sterling silver ball studs are $4.99. Hum. Yes, this is fraudulent. Their ear piercing is not free.

Also, I made a few other comparisons. Although Claires makes a major effort to sell different types of earrings in the kits than as separates to deceive consumers, there were a few things that I could find.

They did offer titanium earrings in the kits and separately at different prices. In fact, the kit earrings should be less expensive than the separate titanium earrings because the kit earrings are a choice of an unidentifiable composite material or a crystal stone. The separate titanium earrings are all cubic zirconia which is more expensive. Their kit staineless steel crystal earrings are more expensive than their separate sterling silver crystal earrings--I ensured that I chose tinted crystal so there is not confusion in the comparison.

Then, there are the 'Claire's Exclusives' earrings at the top of the ear piercing kits page. These are 'Unicorn With Stainless Steel Post' and 'Make a Wish Blue Glitter Star With Stainless Steel Post'. So, I studied their unicorn earrings and their glitter earrings not offered as kit items. I found several unicorn earrings ranging from $3.49 to $6.49. The $6.49 was for the sterling silver earrings. There were glitter earrings for as low as $2.49. The posts appear to be stainless steel but I can't be certain without careful analysis. Maybe I will buy a pair and bring them home to determine whether the posts are stainless steel.

Did I happen to mention that I know a lot about jewelry. I have operated a jewelry website, created my own pieces, and I am a member of the Gemological Institute of America. Do fraudulent companies like Claire's really believe that not one person will ever have the capability to see that they are fraudulent?

One last thing. Let's talk about Claire's and your health. According to People Magazine, a 7-year old girl had her ears pierced at Claire's. Then, her mother used the Rapid After Care Cleanser on her daughter's ears as she was instructed. Claire's states on their site "dermatologist- and pediatrician-tested." "After three weeks, the girl's piercings looked healed. So, the mother removed the earrings and changed to another pair of earrings. One week later, the daughter's ears were infected to the point that, on a nurse's advice, the mother took the girl to the hospital. The mother stated that a piercing is a wound which requires six weeks to heal. Claire's might try to state that the earrings that the mother replaced the Claire's earrings with caused the infection. There is just one problem with this. If the ear piercing could heal in 3 weeks, the healed ears would not become infected with a different pair of earrings.

When I told my daughter about this, she told me to go to Sally's where they have numerous types of self piercing guns which include the earrings. I bought mine for $7 and had my daughter pierce my ears. Then I used alcohol to care for my new piercings. I'm almost healed and it has only been five days. I did change to another pair of earrings but I will continue to use alcohol for six weeks to be sure that they are healed.

Anybody up for a class action lawsuit?

Both the wrong size body jewelry and I took it back to the store for an exchange and a refund- packages are unopened. The receipt states that the merchandise can be returned if it’s not been used and if it’s unopened. I thought the merchandise would qualify for the return. The store associate states that they can’t take the merchandise back because it’s body jewelry? NO WHERE ON THE RECEIPT DOES IT STATE THAT THE ITEM CANT BE RETURNED IF ITS BODY JEWELRY. I mentioned that to the sales individual and I keep getting the same response. I request the number to corporate and I have been attempting to get a hold of corporate for the last three days with no luck… I wish they would take their product back and give me my money back or actually put the disclaimer on the receipt so people know before they purchase [censored]ty jewelry. I sent an email and left several messages with no reply or call back.

I ordered some items at the beginning of the year, and never received them. I do live in Croatia and the reason I did not recieve my order was, that nobody was home when they wanted to deliver the requested items, so they were send back to the UK immediately! But there was no notification or anything, I only found out cause I wrote to customer service. And there was no option for a second attemp.

A month ago I ordered again a few items. This time I requested to send them to my parents adresse in Germany, cause they are home most of the time. After contacting customer service, cause again it takes quite sometime until the package arrives, they told me to be patient and wait a bit longer. Well, my kids birthday is coming up soon , so I wrote again (after waiting for a total of 11 working days), and guess what, it seems like my package is lost! This is just ridiculous!

Claire's Stores is a total fail when it comes to shipping. The delivery time they give you is not even correct, 'cuz they don't even consider the 4 whole days that they sit on your order before it even leaves their warehouse! And if you call up customer support, they don't do a thing to help you out. They're totally unhelpful! I don't know what's wrong with these people, but my first and last order with them has just been a disaster.

I'm so disappointed with Claire's Stores (claires.com). I placed an online order on February 1st, 2021, and it was shipped on February 2nd, 2021. Today, on February 24th, 2021, I still haven't received my order. How frustrating is that?

I have never experienced such a delayed delivery. I wouldn't have been so bothered if it was just a day or two, but this is ridiculous. It's been 22 days since my order shipped, and I'm still waiting for my package to arrive.

I'm going to give Claire's Stores one star because I'm angry. I will never order anything from this place again. They've lost my trust and business for good. I'm even going to call the Better Business Bureau to express my dissatisfaction.

I think it's shameful that Claire's Stores can't fulfill their customers' online orders. This isn't how to run a business. I hope other people who consider shopping from Claire's Stores learn from my experience and think twice before placing an order online.

So I tried to order some cool stuff from Claire's Stores. Man, was that a mistake! The service was just straight-up terrible. I mean, I don't want to be mean, but it was really bad. I wouldn't recommend shopping at Claire's to anyone.

The problems started when I tried to track my shipment. I kept getting told to wait, but no one could find it. I sent them all the details and proof, but they just kept sending me the same email over and over. It was so frustrating!

I decided to give up on trying to get my shipment and just go to the store instead. That was an even bigger mistake! The staff there were so unfriendly and unhelpful. They barely acknowledged me when I walked in and acted like I was bothering them when I asked for help finding something.

Overall, I was really disappointed with my experience at Claire's Stores. The service was terrible and I won't be going back there again.

So, I've been going to Claire's for a long time now, and I gotta say, they're pretty solid in the service department. I actually decided to get my ears pierced there, and it was a good experience overall. But, truth be told, I've come across a few products that are kinda cheaply made. Like, seriously, some of those stud earrings have snapped on me in no time. Not cool. Just a heads up if you're looking to buy some earrings.

Okay, so I popped in Claire's Stores to get my ears pierced and I gotta say, not the best experience. The lady who did it, she was nice and all, but she was maybe not the most gentle. She like, accidentally pierced my earring onto my mask and my hair! Can you believe it? I had to rip both my mask out and my hair out and it hurt like heck. Plus, it cost me a pretty penny - $80! I mean, I didn't get the good ear solution or nothing. Kinda wish I had just gone to a regular old piercer - bet it woulda been cheaper and better done. Honestly, I don't think I'd go back to Claire's again to get my ears pierced.

I wanted to share my experience with Claire's Stores (claires.com). I ordered a bunch of goodies from them over a month ago and it's been a total bummer that my items have yet to arrive. I reached out to their Customer Service team three separate times through email, but I haven't heard a thing back from them. I also attempted to call them up, but I was put on hold for over 50 minutes before getting disconnected.

Honestly, I've never been more frustrated with a Customer Service experience in a loooong time. I definitely wouldn't recommend using this online shop, even though I was really excited about what I ended up ordering.

I had a really bad online shopping experience with Claire's Stores. I placed an order on December 2, but it's now December 17 – that's a full 15 days later – and my items haven't arrived yet. I tried getting in touch with them via email several times, but they weren't able to tell me where my shipment was, and just told me to keep waiting. It's been an absolute nightmare!

I have to say, the customer service at Claire's Stores is really poor. I would rate it zero stars if I could. I tried calling them on the phone, but the service was even worse than the email support – it was totally unreliable.

At this point, I don't think I'll ever order from Claire's again. And the worst part is that my daughter was really looking forward to her Christmas presents from them. But now I don't think they'll arrive in time, which is really disappointing.

Overall, I would say that Claire's Stores is a bit of a scam. I'd definitely recommend that you stay away if you want reliable, timely shipping and good customer service.

So, I picked Claire's Stores (claires.com) to get my ear pierced. Boy, was that a mistake. First off, let me tell you - the clamp got stuck in my ear with the earrings that were used for piercing. Ouchie! I experienced a lot of pain when they had to use pliers to break everything apart. You know, I thought it was all over, but no that's not the worst part. The earrings managed to rip my earlobe apart. Can you believe that? Yeah, it wasn't the best experience.

Now, I was advised to call their customer service number to see what I should do, but my oh my was that a disaster. I dialed that number several times, yet I couldn't get anyone on the phone. I even left multiple messages, but I didn't ever hear back from them. This is unacceptable, and I'm still upset about it now.

Overall, I won't be returning to Claire's. I advise everyone else to be cautious when choosing this shop. They did a terrible job with my piercing and didn't even have the courtesy to respond to my inquiry. It's best to stay away and find somewhere else to go.

I recently stopped by Claire's to get myself a second earlobe piercing. It was gonna be a birthday present as I've always wanted to rock two piercings on one ear. Everything seemed alright till one morning I woke up to find out that my newly healed piercing was bleeding. I panicked and immediately went back to the store hoping they'd provide some help. Unfortunately, the lady who initially pierced my ear was exceptionally rude and showed no concern for my bleeding ear. She refused to help me in any way despite promising me earlier. Needless to say, I left the store incredibly disappointed and frustrated.

However, I decided to give the store another chance. After all, it was my birthday present and I loved the idea of rocking two ear piercings. I browsed and stumbled upon some trendy fake nails I just couldn't resist. They seemed pretty easy to stick on and looked amazing. I spent more than I should have to buy them but it seemed like a small price to pay for how cute they looked. I put them on and was ready to slay my day.

But what happened next left me feeling angry and annoyed. In just a couple of hours, the nails started falling off. I was so disappointed. I mean, they weren't supposed to come off that quickly, were they? I couldn't think of anything else other than how I essentially wasted my money on such a crappy product.

So if you are thinking of paying a visit to Claire's, my advice to you would be to not get fake nails from there. Although I've had terrible experiences with their piercing services, maybe others have found them to be better. But I can undoubtedly say that their fake nails are a complete no-go.

So, I recently went to Claire's at 7991 W Tropical Pkwy, Las Vegas. The main thing I wanted to do was to get my ears pierced. I walked in and saw that the lady who was there was the only employee working at the store. She had a mask on, which is understandable because of the pandemic, but it's been almost three days since Governor Sisolak suspended the mask mandate.

Anyway, the woman basically informed me that she could pierce my ears but that we both would have to wear a mask. I personally didn't think it was necessary, especially because she was wearing one of those surgical masks that are clearly stated on the box that they don't protect against the Covid virus. I know everyone has their preferences, but it just didn't feel right to me.

Ultimately, it is her right to ask me to wear a mask, but it is also my right to refuse. So, I just said "okay, bye" and left. I didn't want to spend my money in a store where I didn't feel comfortable.

I have to admit that I was a bit disappointed with my experience at Claire's. I had always heard some good things from my friends, but this particular visit didn't do much for me. I guess I'll just have to look for another place to get my ears pierced!