Tiffany & Co.
Reviews and Complaints

The service is great! Fast delivery and a huge selection of jewellery. Very beautiful design Rings, Earring and Necklace are there. I love it Very much. This the site that I recommend everybody to try.

As I delve into the reviews of Tiffany & Co., I find a mix of sentiments. While some customers express delight in their purchases, others share tales of disappointment. One customer recounts a beautiful ring purchase, reflecting the allure of Tiffany's designs. However, contrasting experiences include issues like flimsy bracelets and discolored jewelry, leaving patrons dissatisfied. The brand's customer service also comes under scrutiny, with instances of poor handling of repairs and unmet expectations. It seems that while Tiffany & Co. shines in some aspects, there are areas that warrant improvement to ensure consistent quality and service.

Best site to buy jewellery. I always order my jewellery through tiffan & Co and it is amazing. All products are excellent. Price is reasonable. Great collection with wide variety. Recommended to friends.

Ordered a bracelet for my mom as her Birthday present. She is so happy with it and I'm satisfied with the service I got here at this company. Delivered on time, it made my day. And my mom's Day too. Thank you!

When your wife wants that little blue box, you've got to give it to her. All my wife wanted for Christmas was to see that little blue box under the tree, so I went to the Tiffany site and ordered her a pair of earrings. It was a very merry Christmas.

Tiffany is a fantastic website for purchasing any kind of jewelry. I purchased the T1 Hinged Bangle in Rose Gold with Diamonds. It was fantastic. The diamond is of exceptional quality and shines beautifully. Since wearing this bangle, it looks stunning. Excellent customer service and I will gladly buy here again.

I love their extensive collections, and also how there are affordable pieces as well as more indulgent items! I personally asked for a Tiffany ring for my recent 5th anniversary, and could not be more pleased with the platinum diamond ring my hubby picked out for me! Their diamond quality is phenomenal and I love Tiffany's overall!

I went to this site years ago and purchased a sterling silver tiffany oval return to tiffany's necklace It was beautiful. I paid $ 300.00 for just the necklace. I wanted to buy the matching bracelet but never got around to it. Since then they have added so many new items, they are so beautiful that I wished I was still working. When I purchased my first item from them it was shipped to me very fast and was as brilliant as the pictures they show. They show the actual size and width of all of there items. They are pricey, But everybody should spoil there self sometimes. I love the return to tiffany sliver bead bracelet with the heart shaped charm in rose colored silver that says return to tiffany. About 5 years ago while I was still working they had not yet designed this new bracelet or I may have purchased it also. I hope everybody who see's this review visits the site, even if you can't afford it right now. It is nice to dream about it anyway. I had to save for along time to get my necklace. I still wear it to this day. I never take it off, never. I shower with it, I sleep in it. I even bought a cleaning cloth at a regular jewelry store to keep it clean. Tiffany's has been in business for years. They sell some of the finest jewelry I have ever purchased in my life. I have had my necklace for about 7 years now. I will continue to review this site for the rest of my life. I hope those who have not yet had a chance to see the beautiful jewelry they have, see it soon. So take a quick look at www.tiffany.com. I hope you all enjoy will enjoy it as much as I have. Sincerely, Lorraine W.

UPDATE*** I heard from Tiffany's and they apologized for the incidents and said that they would address with the staff. I felt that they heard my complaint and I am satisfied with the results.

I WILL NEVER enter the Century City store again. I gave them another chance to clean several more pieces of Tiffany jewelry and when I went back today before a "Soul Cycle" class I walked into an empty store with 3 employees at the front of the store that just stared at me, didn't say welcome may we help you nor a greeting. I told them that I was there to pick up jewelry and the women in a very unfriendly manner asked for my ID. I hadn't been asked that when I was dressed with my diamonds and a sun dress. NOTE TO EMPLOYEES! NEVER JUDGE A BOOK BY THEIR COVER!

I have never felt more insulted and shocked at the service I received when I dropped off my jewelry to be cleaned! I've been going to the Beverly Hills store for years, but since I was going to see a film I thought I would try the Tiffany store in Century City, CA. The customer service rep that assisted me was not only unprofessional and rude, but spoke to me in a demeaning and condescending tone. She accused me that one of the 18k gold with diamond rings was not an authentic Tiffany's product and they would not clean it. This is definitely not the "Tiffany & Co" standard. I can't help but wonder if it was because I am Chinese, if i were a white woman would she have accused me in the same rude manner? I would have thought that she would have brought it to management to make that decision and handle the situation more professionally. They definitely need to have protocols in place and not make accusatory accusations to life long customers!

Hi, yes, I visited Tiffany's on February 28, 2022. I went to drop off my bracelet for repairs and also requested to have my necklace cleaned without any repairs. However, I was disappointed with the quality of the work done on my items. When I asked the staff what they meant, they said it didn't meet Tiffany's standards. It made me feel like they were implying that my purchase was fake, even though I can show them proof of purchase. As a black woman, it's already uncomfortable for me to walk into the store because I feel like all eyes are on me. However, this experience left me humiliated, sad, and in tears. I called corporate and they said they would look into it and get back to me, but I still haven't heard anything. I know that Tiffany's is known for their quality materials, so I expected them to fix my necklace properly. This has been the worst experience of my life. I'm considering joining a protest by Black Lives Matter or getting a lawyer to help me get my money back and ensure this never happens again. I've never personally felt discriminated against, but witnessing this experience has made me angry. Today is March 1st, and I feel like I should protest in front of the store. Can someone please help me? I'm really upset.

I bought Tiffany Signature Pearl earrings in rose gold on August , 2020 for my Father. I purchased them as a gift for my Mother's 50th Golden Anniversary. Initially, I received an email stating that the item would be shipped late, which was a problem because I needed it before the end of September. I called and the item arrived on Tuesday, September ***. Firstly, the item was poorly packaged in a black box. The black box had white bits all over it and the fur on the box looked old and unkempt. It seemed like a very strange, old box. Inside was even worse as it appeared that this box had been used for a different type of earring, as there were still marks from the backings of other earrings. The earrings I purchased were carelessly placed and it seemed like this box was not even meant for them. Secondly, and most importantly, the item I received was not rose gold. The earrings looked yellow and there was no hint of rose gold at all. I immediately called Tiffany to explain the issue. They asked for a picture, which I sent right away. I also expressed my extreme disappointment with the way the item was packed. The color issues and the packaging were really unacceptable. I was put on hold for a long time. Eventually, I was told that there was no supervisor available, but the agent acknowledged the problem in the picture. She said she would work on the issue and get back to me. Later, I received an email stating that they would need the item back to the facility as soon as possible. Usually, they prefer to see the item in transit before sending a new one, but I informed them of the urgency to receive the item by Friday. So, before sending the item back, they asked for the return tracking number. After receiving that email, I checked the box and there was no return label. I emailed back and asked for a return label or preferably a pick-up. I was told that pick-up was not an option. I don't think that was acceptable because you sent me a defective item, but I am expected to go out during a Covid situation to drop off the item. In the same email, they informed me that the replacement order was placed with expedited shipping. However, I was not sent a label, but was told to ship out the other piece the next day. As of 2 pm on September *, I still have not received a label. Also, I don't work on their timeline. When I get to it, I get to it. This was not my fault. So, I don't appreciate repeated demands on my time, especially when I have mentioned that this is a very important week because it's my parents' 50th Anniversary. About 40 minutes later, at 9:56 pm, I received another email stating that there has been a change of plans. The same store that shipped out the first piece, Garden Plaza in NJ, would be sending out the next piece. I replied stating that I do not want to deal with this store again. I don't trust them as they sent me a very strange piece that might be counterfeit. They also packaged it poorly. This is a very important purchase. I stated that I will immediately return anything received from this store. I requested a brand new piece and made it clear that I will not deal with the Garden Plaza store again. I didn't order from Garden Plaza. I ordered from ***. If anything, send me a piece from the NYC store. I also questioned why they returned to this store for another piece when I had expressed my dissatisfaction with my experience there. I don't trust them and I don't want a piece from them. I received no response. The next thing I received was a notification from *** that Garden Plaza is sending me an item. As I mentioned, I will not accept a piece from this store. At this point, I am very distrustful of anything they send.

On November , 2019, I took a unique Tiffany's earring, made from rock crystal, gold, platinum, and 0.5 carats of diamonds, to the Short Hills Mall Tiffany's. This earring was a sentimental inheritance from my mother-in-law. I was told that the conversion to a pendant or brooch would take two weeks. However, it actually took two and a half months. During this time, I asked multiple times about the completion date and price. The initial quote of $202.35 was later raised to $352.00, and then to $500 without any explanation. I requested a written estimate of the work and asked for any unused parts to be returned to me, but I never received any notification about these requests. When the work was finally completed on January , 2020, I was charged $352.00 instead of the quoted $202.35. After explaining this discrepancy, the customer service representative adjusted the charge to $202.35 as confirmed in the email.

The next issue concerns the solid-gold backing of the earring, which is a very unique piece with a patent number. This backing, which dates back to the first half of the 20th century, was missing, and my request to preserve all unused pieces was ignored. Despite my urgent requests, the staff neglected or ignored my request, and the backing remains missing.

The mistreatment of my belongings did not end with the loss of the unique piece. The worst part was yet to come. The next morning, when I opened the box to wear the pendant for the first time, it shattered in my hands. Horrified, I immediately called the store and returned the shattered pieces to the Short Hills customer service. I tried to resolve the matter with several Tiffany & Co representatives. On March 6, 2020, my daughter and I met with Kim L., who was managing in place of GraziaAnna B. at the time. Kim was very understanding and professional, assuring us that the issue would be resolved. She mentioned that the design team would recreate the rock crystal portion or purchase the same item at an auction house. Kim was in contact with a senior VP, whose name I cannot recall. Kim provided me with updates on the progress on the same day. However, two days later, Ms. B. returned from her business trip and unexpectedly revoked the previous offer made by Kim. I was left with a broken heart and an insulting offer to replace the one-of-a-kind item with a new and much less valuable piece that holds no significance to me.

Now, two months later, I am left with a destroyed family heirloom, missing unique pieces, and facing resistance from the Tiffany & Co staff. They have only offered to refund the $200 I paid for the work, which should be expected. They also suggested gluing the shattered piece together. When I rejected this offer, they proposed replacing the lost/stolen 1930's backing with a standard inventory omega backing and replacing the destroyed piece with a silver Cat Isle rock crystal pendant. Additionally, they extended a $500.00 store credit. It is important to note that according to jewelry appraiser Ed L., the ruined crystal part of the earring is valued at no less than $4,000. The total replacement value of the earring is estimated to be at least $5,000, not including the damage and missing backing, as well as the frustration and wasted time.

Tiffany & Co, a company with a 180-year history, should take pride in their jewelry and strive to preserve their own heritage instead of destroying it. This is not how Tiffany's name should be passed down through generations within families. If I do not receive a response within a reasonable amount of time, I will have no choice but to pursue legal action.

The issue that I have experienced was: Sent my bracelet to be repaired beginning of May. Was then emailed to say the bracelet had been delayed for 2 weeks. I then phoned 4 weeks later and they said it had been fixed but they hadn’t told me. I made the payment for it to be shipped. Didn’t get a tracking so I phoned them. Delivery will be delivered asap they said. 3 weeks later still no bracelet, phoned them last Thursday and was told they were sending the bracelet first class next day delivery. Friday came and no bracelet so I phoned them again. Got told I would 100% have it the next day and it was being shipped next day delivery. Saturday came and no bracelet. Phoned them Monday to be told I’d get the tracking by 3pm Monday and the bracelet would arrive Tuesday. Tuesday came and no tracking and no bracelet. Phoned Wednesday and they promised the bracelet would be here on Thursday, Friday at the latest. Today we are in Friday, I’ve phoned them and they said it still hasn’t shipped. They said they can’t do anything about it and the manager was suppose to phone me last Monday but they didn’t. I asked for another manager call back and they said I can’t have one. So I asked what the next step is, and I’d like a full refund for my bracelet and they said we don’t have a next step. Is there anything else we can help you with! I don’t know what else to do

My Tiffany & Co's Bracelet "claw" was broken and needed

to be replaced. Service order # 273015 on [protected]. Paid $311.50 to get a new claw and they said it'll be sent to New York. Received the bracelet back with a new claw but the old claw was not sent back with my order. The claw was the heaviest part of the bracelet. I weighed it and it was close to 1gm. 1gm gold at 18k is about $47 today. Now, why would Tiffany keep my gold and not send it back when a brand new part was paid for? I know this is not a very expensive transaction but it's the principal of the whole thing that bugs me. I thought Tiffany & Co had a strong foundation and reputation of great principal.

Thanks for listening .

Respectfully,

Susan Flroes

I am writing to express my deep disappointment and frustration regarding an order I recently placed with the Tiffany & Co store in San Francisco. Unfortunately, I am currently out of the country, which has led to difficulties in resolving this matter promptly.

On 04/19/2023, order115395611, I placed an order with the store and requested UPS delivery. However, I neglected to select the option for a required signature upon delivery. To my dismay, UPS has now lost the package, and the situation has been exacerbated by my limited access to strong cell phone signals.

Despite these challenges, I have made multiple attempts to contact the store manager, Robert, seeking assistance in resolving this issue. However, I regret to inform you that he has refused to respond to my attempts to reach out via text message or email. This lack of communication from the store manager is highly disheartening and unexpected, especially from a renowned brand like Tiffany & Co.

I am now left in a distressing situation where my package is lost, and the store manager, who should be responsible for addressing customer concerns, has chosen not to provide any assistance or support. As a loyal customer of Tiffany & Co, I find this level of service completely unacceptable.

I kindly request that you intervene in this matter promptly and rectify the situation. I demand a full refund for my order, as the loss of the package was beyond my control, and the store's lack of cooperation has added to my frustration. Additionally, I urge you to address the issue of the unresponsive store manager, as his behavior reflects poorly on the brand and tarnishes the exceptional customer service Tiffany & Co is known for.

I believe in the reputation of Tiffany & Co and the quality of its products, which is why I chose to shop with your brand. However, the experience I have had with the San Francisco store has left me thoroughly disappointed and questioning my loyalty.

I hope that you will take immediate action to investigate this matter and provide a satisfactory resolution. I eagerly await your prompt response and a favorable resolution to this unfortunate situation.

A group of friends put their money together and bought me a Return to Tiffany heart earrings. I wanted to exchange the earrings for a similar priced item or even higher priced. I was told the only way I could do that was to provide a receipt. Given it was a gift and no gift receipt was included, that was not an option.

The other option they gave me was to go through everyone's phone numbers or emails to find a record of purchase.

The earrings are in original pouch, box, bag and ribbon! Short of going through my contacts one by one and their emails & phones, there was no other option given to remedy the situation.

Had any of the people I spoke to, taken the time to look through my purchase history, they would've seen my husband and I had been customers for a very long time.

For a company that prides itself on customer service, their service leaves a lot to be desired.

I bought my daughter a Tiffany heart pendant necklace for Christmas and paid $400.00. She wore it a few times and it broke. I called customer service and was treated terrible. I went on line to find the same necklace is now only $250.00 and they were price gouging for the Christmas season. So now I have a broken necklace and one lost pendant. I was treated terrible and my only option is to buy an entirely new necklace because they don't sell the pink heart pendant separately and it will cost about 100.00 to fix a 20.00 necklace. I'm so disappointed. I will never waist my time or money on anything from Tiffany's ever again.

Hey. So I would like to know how to go about reporting a vendor that is doing things against Tiffany policies.

Such as, making changes to Tiffany approved models to cut corners for self gain.

Such as, outsourcing to there employes to do overtime at home as homework while paying by the piece. Not by the hour.

Such as Rubber molds made and being sold to street vendors.

Yes I have pictures and proof.

I ordered and paid £310.00 for the above ring, order number112911188, on 01/08/2022. This was for my sons 21st birthday which was 17/08/ 2022.

My son opened it on the day of his birthday, however it did not look as shinny as the one ordered. Within 3/4 days it turned black and looked tarnished. I called your client care who asked me to provide pictures of the ring by email, which I did. They then emailed me asking me to return the ring and advised me to insure the parcel when shipping it, this cost me over £7.

Eventually, I received an email from the service centre on 15/09/2022, saying it was heavily tarnished, and they were going to clean and polish it. I emailed them saying I was not happy with that as my son had only worn it a couple of days and had taken it off when he showered and even when he washed his hands. I told them he has recently had a massive operation on his spine so does not go to a gym, perform household or outdoor chores, has not gone swimming, used lotions, hair or cleaning products or prepared any meals, which I was told by your service centre was probably the cause.

I told them that I have had my Tiffany necklace for nearly 5 years and I have never taken it off and did all of the above things whilst wearing it and it has never tarnished. I asked for a new ring or my money back, to which they ignored my email.

The repaired ring was eventually delivered back to us on 01/10/2022 and 2 days later is tarnishing again! When I called they said I can buy a cleaner for it! My son is devastated and I'm extremely upset.

In 1997 of 299$ I purchased a sterling silver Somerset ring snd earrings. I love these items, I took both to Tiffany & co. In manhasset, ny to be fixed. The ring had a link that had bent and a post broke off one of the earrings. What I received back were not my items but cheaper versions, the links are a different shape in both the ring snd earrings, the weight of them both is much lighter snd the ring is a dmsller size. The earrings weight less, I can tell by the pull on my earlobes. I wore these items every day snd know intimately how they felt when I wore them. I was told they smoothed out the ring per my instructions, when I asked them to fix the link. Also the ring is a smaller size than what I brought in to them. They said it shrunk when they tighten up the links, a bold lie, they would have to dismantle the ring to do that. And the weight of both items is significantly less. Ripped off! I want my original items back. They settled by returning the fee to fix the items. Nd offered me an item at the retail cost of my original items but I’m heartbroken over not getting my original pieces back. Even the tag inside the ring is different. I’m not satisfied simply heartbroken over losing my original pieces. The quality of what I received back is junk. The bottom photo is what I brought in to be repaired.

servicecentreUK@tiffany.com

I returned two necklaces for different problems! These. Chains are so thin they look like they came out of crackers! It's cost me the price of the necklace to repair …. I would like a exchange to pay more for a thicker chain. These were bought to remember my daughters friend who died in Greece paragliding! It's was on the news …. The quality is shocking … I've been charged £150 to repair

as a single parent I have saved to buy my daughter for her 21st Birthday on the 09/09/2021. My daughter wanted a Tiffany necklace .

I ordered item No 3020417/ SS-BL-MN-RTT-2HRT-PDT-18 costing £210:00 ON LINE ON THE 31/08/2021 .

To my horror after only wearing her necklace for less than 10 days the pendants have tarnished and look rusty . The necklace is not wearable .

I cannot believe that this has happened and definitely not when it has cost £210.
My daughter is so upset and would like to have it replaced

HI
I purchased a pair of Tiffany Sunglasses earlier this year from House of Fraser department store in Bristol.
After just a few wears the arms started becoming loose and the glasses fallen off my face.
I returned to House of Fraser to complain and they advised it was due to me wearing the sunglasses on my head and they could only tighten them for me and sell me a screwdriver pack.
Over time the sunglasses have just become worse and worse and looser and looser.
I spent a lot of money on these sunglasses and am very disappointed.
Unfortunately I no longer have the receipt but can show proof of purchase from my bank statement.

Please can you help?

I purchased a pair of Sunglasses in August 2020.
Today the sunglasses broke at the join of the nose bridge.
I telephoned Tiffany and Co and was appalled at the way I was treated by two of the team who spoke to me as if I were a child or had impaired cognitive function, the same information was repeated 6 times and I did not feel I was being listened too.
I have contacted Citerzans advice who have informed me that as I did not receive any paperwork with my purchase then it is down to Tiffany and Co to incur the cost of a courier to return the item for inspection/ repair and not down to me as the consumer.
I was also informed that a 14 day responce time is the acceptable time frame to have my concerns and either a repair or replacement item
Regards. Helen Selig

I am a regular customer of Tiffany's, I have bought necklaces and bracelets, and sometimes it feels intimidating to walk in there, but I do it anyways . One time I was browsing a bit in the Tiffany and Co. of Garden State Plaza NJ, when a rude sales associates shooed me out of the store. I was with my aunt, and the rude blonde lady told me it was about time they were going to close and said goodbye to me . It was 6pm and the store closed at 9:30 pm, to me that lady was racist, classist and ageist, since I do look quite young, also I was speaking another language, that's why I believe she kicked me out of the store! I can't believe Tiffany and Co have such small minded individuals that see color as a factor when buying jewelry.

I purchase Tiffany bracelet s few years ago that I can't even wear.. I have lost it twice and luckily found it both times very sentimental…I've taken it bk to both the Beverly Hills store and Woodland Hills to have links tightened it came off again . I'm 65 yrs old n it's not like I'm partying just simply wear it .I took to a jeweler they said it's a defect in clamps .I loved my bracelet and feel it's is Tiffany's responsibility to correct this problem I have a bracelet I can't even wear. Please help

I bought a Elsa Peretti® Open Heart Pendant on 13 May 2021. My wife wore it once and it's broke. Once only!

I was a long time customer since 20 years ago. Cannot believe Tiffany has became a low quality brand.

I need a refund immediately at the shop but was refused. They said they need to check and determine if it is caused by us. How outrangeous, how rude. They produce the worst quality prduct and try to put customer being responsible for the damage. It's the worst of the worst kind of spam.

I will never never in my life buy any Tiffany product anymore.