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CB Jewelry and Watches Tiffany & Co. Customer service
Tiffany & Co.

Tiffany & Co. review: Customer service

T
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6:04 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I am in awe of the horrible reviews of this company. I had my own awful experience but had no idea so many others have experienced the same. Tiffany and Co should be so ashamed of themselves for charging high dollar costs and providing essentially no customer service. My boyfriend does not shop online EVER, so he called Tiffany's 800 to order a bracelet for my birthday. After spending over $700 for a charm bracelet and an engraving on the heart charm, Tiffany advises that it's not exchangeable for the next size up. My wrist is large so the standard medium doesn't fit. I wrongly assumed that I could just call Tiffany's and get an easy exchange for the large and they would transfer the heart charm to the larger size. Oh no. The profit they made on an overpriced $700 bracelet isn't enough. They want another $70 to fix this issue so that I can actually wear the bracelet. I have better customer service experience with Walmart, Dillard's, Macy's, you name it. This overhyped brand doesn't meet expectations. What exactly are we paying higher prices for if not for customer service?

Desired outcome: Ideally, I would love to turn back time and boyfriend never make a purchase from Tiffany's. But now I'd like to have a bracelet that fits without having to shell out even more money.

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  1. Tiffany & Co. Contacts

  2. Tiffany & Co. phone numbers
    1800 946 137
    1800 946 137
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    Ireland
    1800 829 152
    1800 829 152
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    Australia
    +1 (800) 843-3269
    +1 (800) 843-3269
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    USA & Canada
    +44 800 160 1837
    +44 800 160 1837
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    United Kingdom
    +43 800 909 501
    +43 800 909 501
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    Austria
    +32 80 089 147
    +32 80 089 147
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    Belgium
    +33 805 542 326
    +33 805 542 326
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    France
    +49 800 200 7669
    +49 800 200 7669
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    Germany
    +39 800 935 547
    +39 800 935 547
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    Italy
    +31 800 020 2542
    +31 800 020 2542
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    Netherlands
    +7 495 787 8807
    +7 495 787 8807
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    Russia
    +34 900 816 602
    +34 900 816 602
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    Spain
    +86 400 921 3299
    +86 400 921 3299
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    China
    +81 120 488 712
    +81 120 488 712
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    Japan
    +55 113 927 1880
    +55 113 927 1880
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    Brazil
    +52 555 281 5222
    +52 555 281 5222
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    Mexico
    More phone numbers
  3. Tiffany & Co. emails
  4. Tiffany & Co. address
    75-20 Astoria Blvd, East Elmhurst, New York, 11370, United States
  5. Tiffany & Co. social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Tiffany & Co. contacts
Tiffany & Co. Category
Tiffany & Co. is ranked 5 among 299 companies in the Jewelry and Watches category
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Most discussed Tiffany & Co. complaints

On November **, 2019, I took a unique Tiffany's earring, made from rock crystal, gold, platinum, and 0.5 carats of
8
(opinions to this review)
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