American Swiss
Reviews and Complaints

I am absolutely appalled by the service of American Swiss! I have 2 rings (Both with claws) The one ring the stone fell out as the claw broke (had about 8 months). The second ring (MY ENGAGEMENT RING) on of the stones fell out after having it for 2 months - it was then sent in for repairs, now another stone has fallen out! I took them both back to the Mall of the South branch to be told American Swiss only provides a 6 month warranty so i will need to pay for the repairs on my first ring! As for my engagement ring i do not want it repaired AGAIN just for it to happen AGAIN after my 6 months warranty is up and i will forever have to keep repairing the ring!

They cannot refund me or exchange the ring!

This is not a cheap ring and i truly feel the warranty period on the rings are proving the s*&t workmanship of the jewelry!

I then got turned away and told to call head office, i called 6 times with no avail!

Disgusting to say the least!

Upon entering the store, none of the consultants asked if we needed assistance. We wanted to return a Tennis Bracelet that was purchased at the Canal Walk Branch on the 27th of April, they however inspected the Bracelet and said they can't assist us as one of the cubics are not in line with the rest, bear in mind the bracelet was not worn... No Manager on sight and the Supervisor was on lunch and said we should return after an hour... We were then told we should return the item back to Canal Walk, knowing that Promenade Mall was the closest to where we live. Such inconvenience for a store that can not return the item via IBT to the store that it was originally purchased. Incompetent staff and such bad service!

I would like to complain about a sales lady in Mall of Africa American swiss her name is Tebogo. I had a problem with my ring which I recently bought and it started discourloring so I took it back which the lady in question said the are going to do a quality check And if I'm not happy still we will look into an exchange.

Today I went to fetch my ring but when I asked about exchanging the story had changed. Tebogo was rude didn't want to listen to what I wanted to ask or say. I must say I understood why she refused to exchange but I didn't get the reassurance that my ring will be okay for a long time. However I must say as a customer I'm not happy with the way Teboho spoke to me because we ended up shouting right inside the store.

I bought a ring at American Swiss Kolonnade on Thursday the 27th of October, size M. The ring was too big so I took it to be resized on Monday the 30th of October. I had my original enagement ring on, so I gave it to her as a reference to the size, which is K and a half. She then decided to measure my finger, but they only had a K, not in between sizes, and K was so small, it didn't even get to the middle of my finger, so instead of checking everything nicely, She wrote down K and a half and had it resized. Today, I went to pick up my ring and it is too small. I showed the lady that helped me - Charmone - that the ring is too small, and explained how the previous girl measured and that she then just assumed that the 2 rings are the same, she then proceeded to try and blame me for the sizing mistake, due to having them measure my original engagement ring, because THEY didn't have the right tools to measure my size. I then told her that this is unacceptable, I don't work with jewelery, I don't know the correct processes of measurement and as the proffessionals, it is their job to ensure that everything is done correctly and take into account everything that could possibly have an impact on the resizing and to not just assume because they are too lazy to do it the right way. She then asked me "Aren't your hands just swollen?", to which I responded "No" and showed her how my original enagement ring comfortably comes off and comfortably gets put on without stopping my blood from freaking flowing! She then proceeded to say that the sizes may differ because the new band is a bit thicker than the other. SO WHY DIDN"T THEY THEN TAKE THIS INTO ACCOUNT WHEN THEY MEASURED IT? HOW MUST I KNOW THESE THINGS? She then just continued to say, with attitude"I wasn't there, so I don't know how or if it was measured incorrectly", I told her that I am very upset with the client services because it is not my fault that they didn't do their job right, it is not my job to ensure that it is done correctly because I have no knowledge whatsoever of the topic. She then told me if I want it resized again, I must pay R350 AGAIN. Why must I pay if your reps can't do their jobs correctly? The previous lady should've measured everything correctly before assuming that they would be exactly the same, especially if it is now mentioned that the band thickness differ! My first and very last time dealing with American Swiss, you're staff is absolutely useless in client services, and they have no knowledge of how to work with jewelery. DO BETTER! The right thing to do is to say"Sorry Ma'am, let me re-measure it so we can get the right size and get this sorted for you - free of charge, considering you already paid R350 and the resizing is wrong". Can't believe that we live in a country where it is okay to treat clients like this, customers are the reason why you are able to keep your doors open.

Good day,

I bought a ring on the 16 of March at the East Ran Mall Branch in Gauteng

The ring consist of silver, gold with cubic zirconia. It is a Channel ring.

I specifically asked the sales lady if the cold will fade as it has a gold insert. She confidently assured my husband that it will not fade. It has been 10 days since the purchase and the gold is almost non visible any more. This was a 45 years Birthday Gift from my Husband, and is of great sentimental value to me. If we knew the gold will fade we would have opted for a more expensive purchase with gold that does not fade.

I have taken in my engagement ring in for resizing at tygervalley store on the 17 february 2024 @ 10:00. The assistant that took the ring said it will be back from the repairers on thursday 22 february 2024 or latest friday 23 february 2024 before 10:00. I have called the store numerous times today friday 23 february 2024 for a follow up and tracking of the ring as I have not recieved any feed back nor whereabouts of the ring reaching the store, the feedback I have I the lady on duty shouting at me telling me that she does not know when the repairers will bring the ring and that I should have notify the store that it was of an urgents matter to have the ring fixed. Is this the kind of service that american swiss tygervalley is ought to give to customres when the business is given to them or is it part of the service delivery that you're signing and subjecting yourself to when utilising american swiss tygervalley.

I'm disappointed with the service rendered at American Swiss Cosmopolitan Mall Zambia. The sales lady refused to cancel my layby of a 9 Ct Wg Triple Cushion ring and that I must wait for the expiry for her to cancel, of which again she can't refund anything above K5,000 stating that it's South Africa that has to give me my money and it takes two weeks.

How inconveniencing is that, like really I have to wait for South Africa to get my money back as if I made payment in South Africa.

I'd appreciate that my money is refunded as as possible.

I bought a new watch on the 31 of January 2024 via Bash app. On the 5th of February 2024 I collected my parcel at foschini Vincent park East London. When I opened my parcel the packaging of the watch was old, the plastic seal on the face of the watch was missing. The watch Has scratches and full of dust (I assume I was sold a a watch that was in display)

My order number : B4650057-001

I bought a ring on 20 January 2024 at N1 City Branch. The ring was too small and I was advised by the sales assistant that I can take it to the store nearest to me for resizing. I took the ring to Canal Walk store on the same day, in less than an hour and when I got there the sales assistant noticed that the ring has a scratch on and advised that we return the ring to the store as they were not supposed to sell a ring in that condition. I tried to contact the store but there was no answer and it was already to late for me to drive back as it was close to 6o clock. I am very disappointed with he service received and the ring should have been inspected before sold to me. I would therefore like to return the ring.

Regards

Mr C Andrews

Hi my name is Karen I have been to one of the stores liberty mall branch so there was a ring that was marked 399 so I asked a consultant she had told me that the price tag as fallen of but wen I looked there was no tag as fallen out .I did tell her she has to gave me that price because it showed for 399 which she refused.To my knowledge of something is marked at that price the customer has to get it . I have uploaded a pic .thank you Karen Naidoo

Good Day

I bought a minx rose gold watch in October and the color started fading within weeks

I went to my nearest shop and was told not to worry as the color will get back to its original within sometime

However now it’s faded and the watch has turned black on the inside

I hardly wear the watch however the color is worn out

Please advise as I feel like I wasted my money, would’ve opted for a different retailer

I bought my wedding ring 2021 it's a anniversary band 18ct gold, last year it just started to Crack and I send it back to the store 2 of their jeweler they used said its a manufacturer problem the store decided to send it to Cape Town its when I knew you American swiss want to run away with this one the report come back saying it's out of warranty just imagine I don't even use this ring since it's expensive it's poor manufacturer you guys using and it was made special for me since I had no size I'm very disappointed. [protected]

I wanted to make an exchange regarding a mens ring that I baught for Christmas. It was to small and I just wanted a bigger size. Miss Simpiwe at High field mall were very unhelpful. She briefly said that they do not have this ring in stock, and had no cash so no refund can be given. After I ask what can we do regarding this problem, she told me to order online and come back then they will give me a refund. It is very unprofessional to not have cash in a store! My online option were to spend double te money or solve te problem my self. Very disappointed!

Hi I want to complain about the service I am receiving from American Swiss, with regards to an engagement I purchased from the Eastgate branch Johannesburg on 29 June 2023.

The ring broke on the side, it looks like a stress fracture, nothing to do with any wear and tear. I took it in on Sunday 03 December 2023. Then I get a phone call saying I have to pay an amount of +/- R1200. I said I will not pay for a repair on something that broke due to bad resizing or manufacturing. And there should a warranty on the ring.

Please can I have the ring back in good order or can you please refund me the total amount I have paid for the ring and the resizing costs.

I bought a watch at American Swiss in September at Maponya Mall that was on special I wore the watch for a month and it stopped working. Unfortunately I was unable to take it there immediately so I went to the store on the 4th of November and I was told it needs to be sent to repairs. I bought that watch cash I paid for it and I have nothing else to show on my wrist. I’ve been waiting for feedback till today it’s the 10th of December couldn’t the watch be replaced I mean it’s still brand new and it was not even 3 months old when it stopped working. I am not happy about this service you’re offering 😡😡😡. I need this resolved immediately.

Good day

I urgently need assistance with the above mentioned order number.

This order was done on the 5th of November and paid for in full on the same day.

Its now the 01st of December and I still never receive any correspondence and went twice to the store after two weeks to collect.

The item did not arrive and no one can track it.

See attached order, and statement reflecting the amount debited from my account.

This is highly frustrating and expect this to be sorted asap.

FRUSTRATED CUSTOMER

Sarah

[protected]

sarah. [protected]@investec.co.za