Prana Heart
Reviews and Complaints

I placed an order on 4.1.23

A shipment from order #313089 is on the way

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The delivery status of your item has not been updated as of April 11, 2023, 12:10 am. We apologize that it may arrive later than expected.

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Awaiting Delivery Scan

April 11, 2023, 12:10 am

Out for Delivery

LIVERMORE, CA 94550

April 10, 2023, 6:10 am

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Some confusion as it gives name Tallpeak

I ordered from ‘Pranaheart!

I still have not received!

I have sent email thru Pay pal and to your customer service email with no response my order has been stuck in PA? Please refund my pay pal account or credit card.

Order # 311671 $50.97

Disputed on PayPal 1.21 no follow up from Parna, case #pp-r-gzh-[protected]

I’ve been a loyal customer and never not received the items I ordered.

Please refund me or send the bracelets I ordered over 6 weeks ago

My email address

[protected]@yahoo.com

Thank you

Kristy

I placed orders on 12/29/22, was charged and paid for. Only received part which is unacceptable on 1/12/23. I've been emailing each day since 1/12/23 to return item for a refund as well as inquire about the rest of my unfulfilled order. No response from emails nor calls-always busy signal. This is totally unacceptable business ethic and customer service. I am attempting to write to the address I found and enclose copies of order and policies. Not holding my breath something will come of it but who knows?

Extremely disappointed and confused. Dec 2 2022 I placed order #311518 for beautiful gift for my niece. I paid. Order showed received and ready to ship. The gift has NOT come. NO word. Tracking shows it’s sitting in the SAME place. Cannonsburg?!? NO email reply. No nothing!

It’s now Jan 21 2023.

I have purchased jewelry with this company in the past and have had no issues and loved my gifts. What’s up Prana Heart?! Money does not grow on trees! This was going to be a special gift. Very sad.

April 30, 2022 my order #309620 was paid and confirmed. As of yet have I received ordered items. I have reached out to you several times, complaint through Shop link, your customer service emails, calls with busy signal only. To no avail. I am surprised, I have purchased many items from Prana Heart and I am heart broken. Please, contact me, in order to refund me for the price paid. Receipt is attached for the purchase of Item - one with 7 bracelet bundle - at total of $59.97.

received my order it had 2 Amazonite Protection Apple Watch Strap , I ordered one Amazon itswatch strap and 1 grounding ocean Jasper watch strap. (11/25/22)

I went to website to search for customer wand there was no contact info. Searched web found phone number which when called just give busy signal no matter what time of day you call. When I emailed [protected]@pranaheart.com I get delivery failed.

I submitted an order # 307615 to Prana Heart in January 2022, for 62.97, WHICH WAS PAID FOR but not fulfilled. The order was not only UNFULFILLED but MULTIPLE attempts to reach Prana Heart were unsuccessful...VERY DISAPPOINTING!

PLEASE address the issue with order # 307615 which was made AND PAID FOR in JANUARY 2022 but NOT FULFILLED

chirsch

[protected]@oswego.edu

In April 2022, ordered the One With 7 bracelet bundle, for $59.97. Order #309620 status reflects items not shipped yet.

I have emailed the address provided several times and no response, phone number [protected] is busy as if off the hook.

It is indeed insulting that your company has totally disregarded my contact with questions about my order and the refund of my money.

I have been a very satisfied customer, given bracelets as gifts that are loved, and I wanted to continue to add to my collection. Well, never imagined that I would be treated the way I am now being treated by PranaHeart.

Sad, very disappointing, and not good for business,

Ingred V Jacobs-Lett

Ordered 3 sets of bracelets on July 15, 2022. It is August 14, 2022. NO WORD. Credit card has been charged. Tried to email, but it was bounced back. If I don't hear something in 48 hours, I will be disputing the charge on my credit card.

I have ordered bracelets in the past - about 3 years ago and LOVED them. Which is why I wanted to buy some more. I am very disappointed in the lack of customer service. I would understand if there were backorders, or shipping issues, but NO communication is not okay.

I ordered this bracelet for my daughter as a gift for passing her state boards. I ordered it on June 11, 22. My credit card was charged. I received confirmation for the order but it has never been shipped. The order is #309825. The contact email at the bottom of the confirmation page is not a correct email for Prana Heart. Their contact phone number is always giving a busy signal. I would like my money refunded. I have purchased from Prana Heart in the past with good service. Now, it seems their service is nonexistent.

I LEARNED THE HARD WAY!

I ordered a black onyx bracelet/necklace on 6/24/22 and have never received the item or an email other than thanking me for my purchase I have emailed NUMEROUS times and checked the FAKE tracking, to no avail!

I've also tried calling numerous times, but the phone number is obviously invalid. I am shocked and upset because this was a gift to my daughter because someone stole hers and now this company has stolen from me.

They took my money and haven't heard anything since! I will be contacting my bank to reverse the payment since I never received the item or a response!

SO SAD. IT LOOKS LIKE THEY HAVE BEAUTIFUL PRODUCTS BUT, IT'S ALL A FASIDE SINCE THEY NEVER SEND IT. HONESTLY, THEY DO NOT DESERVE ANYONES BUISNESS.

Purchased 3 bracelets on 1/16/22 received an apology email on 1/26 stating they were behind in shipping but, offered no future shipping date. My credit card was charged the same day. I have emailed at least 3 times and callled the bogus number they provided. Please if you have not placed an order do not buy from this company. if you have not received your products or a refund please file complaints at (1) Better Business Bureau even though they have not responded to them (BBB) it is important to have your experince documented. (2) You can also file with the Attorney General's Office of PA. I am baffled at how a company can take your money and think it is okay not to deliver the products you paid for in advance. And, not respond to you when you ask - when will I receive my product?!

I ordered a bracelet from this company in January 2021. I received the bracelet in a timely manner, however the bracelet did not meet my expectations. It did not look like what was featured in the sales photo on their website, and the differences in color and size of the item that I received were NOT due to natural variations in color and size of stones. I contacted the company through several emails that went with no response (they say to allow 48 hours for a response). I got absolutely no response through email (yes I checked my spam). I then sent them a message on messenger and received a Robo response that included a link to start a return and they also sent me the same email address that I’ve been getting no response from. The link they sent was broken. I tried calling the number they listed on their Facebook page and the number is constantly busy. I’ve sent them a message on Instagram that has also gone on answered and I’ve commented on a few of their posts on Instagram, all to no response. This company promises full refunds within 30 days of purchase, but it is very difficult to get that process started. In my case I haven’t heard back from them at all. It’s sad to me that a company that prides itself on spiritual products—with so many of these products marketed to people suffering from anxiety and depression—seems scammy when it comes to returns. I should add that it takes a lot for me to complain like this as I understand that there are severe mail delays with Covid and I’ve also considered that perhaps their staff is small, maybe some of them are sick, and have been unable to respond in a timely manner to messages. But from what I’m seeing on their Instagram page, and what I’m seeing on this Better Business Bureau page, this company sadly has a history of untimely responses even pre-pandemic. I simply want my hard earned money back. If they do that I’m willing to delete any constructively critical comments I left on their social pages.

I placed order with prana heart 17 january 2022 (order #307794). The grounded in harmony picture jasper mala looks nothing like the photo on the website nor like any other picture jasper stone I have seen. These stones are blackish gray with no "picture" element what-so-ever. I tried to call the number listed on their website page to leave message (that's what instructions on website say) but it rings once and then there is a busy signal - I tried multiple times over the course of several days to get this telephone number to work. I also sent an email the day I received the order but no one from prana heart has answered yet. I included my telephone number in email and asked to be called but no one has called. I have spent lots of money over numerous orders at this company but will never order from them again. It is obvious they have no customer service and they care nothing about their customers. Do not order from this company unless you would be happy to receive a defective product and have to live with it.

Order placed 2nd January. Have requested an update on numerous occasions via emails and direct web site contact. No response whatsoever. Feel like I am being ignored. Over $100 order in limbo. Have purchased from them before but no more. At least a response to update me would be great but I am not holding my breath. Not a happy customer.

Arrived broken

Scammers! Never received them, they don't answer the customer service or email.

I place an order in November #304295 for a braclet, i recieved an email stating it was shipped, when i looked up the tracking number provided it showed the item had never shipped. I sent several emails and they where never responded to. I have not been able to find a number to call them at. I have no photos since I never recieved the product, but did recieve an email today asking me how i liked the product, I responded that it was never recieved. I would just like my money refunded.

I placed an order on November 30th and as of today, I have not received my order let alone any response from my 3 emails. I tried calling on the 855 number and it just rings busy. I hate scam companies and need a to think I was stupid enough to fall for your foolishness. Call me back, Email me a response. Get me my merchandise before Christmas. Please. Order # 305332

I still have not recieved ordered and paid for in September.I have written several emails about this and keep receiving emails asking me to review your product! How can I if I did not recieve it ! 2 months and is still not here ! I am not happy .Please can you respond and let me know what is happening, they were originally bought as biryhday gifts! It is just not good enough!