American Swiss
Reviews and Complaints

We did make an a laybe of rings at American Swiss lichtenburg 2021, laybe was paid up on 10 July 2021,2021, we were our ring on 25 September 2021, after a month those rings change colours, the rings becomes black in colours, those rings are silver rings, we went to store to complain, the answer was there is nothing that can be done, because of the sanitizer we are using, code of the rings [protected],[protected], im not happy about the quality of American Swiss, n

I emailed and sent messages on Instagram enquiring on ring size for this particular ring. They just replied it's standard size and even ignored me on Instagram. I further asked what is the circumference for standard ladies rings I got no reply.

After providing the ring ID I don't understand why the store cannot provide me with details on the size. I also do not understand why they don't put up thier sizes in the website aswell. I am truly disappointed since I wanted to purchase it but now just waiting since noone has gottej back to me.

Good evening

To whom it may concern,,I ashika singh purchased a 5ct wedding ring set on the 30th August 2021 from American swiss in the oval shopping center. My wedding was on the 19th December 2021,hense I only used it for literally 3months and the ring tarnished so badly.I love jewelry and I love American swiss but I am saddened when I look at my wedding ring even ashamed to show it off.

Contact number:[protected]

Emai :[protected]@ccbagroup.com

My daughter baught x2 rings for me and my husband as a gift and she paid cash for it. My husbands ring is a titanium which cant be sized. The guy at the store told her that if it doesnt fit we can just come to exchange it for the right size and they have enough stock. When we opened it my ring had two stones missing and my husband too small. On sunday 20 Febr'22 wewent to Riverside branch to exchange the rings. The lady there first gave me and my husband two other rings instead of the same that was bought. She also refused to call the branch in Ilanga Mall to confirm if they have the same so that we can go there to fit them. She refused and she also refused to order them for us. I then asked her to then give my daughters money back, she send us to Sterns and wanted to give us a voucher. Said she dont have money in the shop. When I told her that that is not customer service she got mad and shouted at us and said she have got rights? On the back of the slip are the terms and conditions, which stipulated that you get refunded back the same way you paid. She also asked for a credit card which I dont have? I complain to the area manager and she said that they will arrange with them to give us our money back. The branch manager called on Monday 21 Febr 22 said she will let me know as soon as she gets money in before 15h00. Till now nothing? When and where can we be refunded and return the rings?

Good day.

I've recently purchased a Michael Kors ladies watch as a gift for my wife.

Upon opening the gift we noticed a evident fade and scratches on the ear areas where the straps connects. Looks honestly like a previously used item. I'm very disappointed by this because I chose to buy from American Swiss as I considered you to be one of the most reputable brands in the jewellery business.

on the 06 February 2022 I bought a ring for my wife but 3 days later she noticed scratches and dull spots on it ,today is 14 February i went back to try and change it they refused ,I asked for a refund they refused, the ring is not even 1 week old .should I take this matter to consumer council or what...this american swiss is at liberty mall pmb.

I purchased a wedding ring last year two piece and was told its white gold and I paid alot of money for this ring, it changed color so badly, it broke I sent it back for fixing and I had to pay, I always buy from american swiss as in forever but totally unhappy with this ring, I need help or I ca post on social media for people not to waste they money

Ek het die stel die 16 des gekoop Ek kon net sowel n 10 rand stel gekoop het dit sou Langer gehou het
Julle juwele is uiters seal die kettingtjie het heelmal afgegee en ek is lus om dit op Facebook te sit om vir almal te wys dit is pateties. Ek is Nou oppad om dit te Gaan terug gee by city mall Klerksdorp. Ek sal nooit weer iets by julle loop en ek Gaan dit op help Peter please. Dit is n skande
My nr is [protected].

Very unhappy. You lose customers because of bad staff. 29 Dec2021 Centurion Mall

My boyfriend bought engagement ring on 18 /12/2021 at American swiss it was surprise ring he only found out the ring s too big on 22 /12/2121 we tried to return it at the store to get my size they refuse t give me my size the only thing that they told me was they don't have my size i told them to exchange they refuse to change i ask them t refund they refuse i don't know what t do or to take this t my lawyer i can't wear a big ring if he knew that there's no exchange he wl never bought it there

I bought an Iphone 8 at American Swiss at Grahamstown in the Eastern Cape province November 2021 but after 2 weeks the buttons stopped working, i sent it back for repairs but they are still keeping it at their shop and everyday when i go there to check it, they say they haven't got the supplier to repair the phone. This phone is still new i only used it for 2 weeks and i feel like the shop doesn't care about this matter beacause everytime i go there. They keep telling ne they dont have the company to repair yet

I bought wedding rings at american swiss within week changing colors I call at store to explain their saying i using chemical or sanitizing i so surprised didn't expect this

I bought earrings at American Swiss highland mews Klipfontein Witbank worth R499 after a month the shining diamond fade away and damaged not knowing what happened, I went to the store and showed the manager and she said there's nothing she can do. I'm so disappointed they did not last even a year.

[protected]@gmail.com

I Purchased a pair of 0.55 diamond SNOWFLAKE earrings on 23/10/2021, American Swiss, Phoenix plaza Durban. There was no price on the display so the lady checked the computer, told me it was R29999 and with a 35% discount I paid R19499. On the American Swiss website, same earring normal price is R23999. Even my Receipt description is different. It says solitaire instead of snowflake. I went back to the store and the agent insists price is correct. I know I was charged incorrectly. How can the normal price of the same item in the same company differ so much. I would like you to check the item number on the receipt with the item I purchased. Photos are attached. Please rectify my account. 35% of R23999 is R15599. 35 and that's what I should have been charged. My contact number [protected]. TFG ACCOUNT NUMBER [protected]

Good evening I purchased a ring In july, it dit not fit and I took it back to refund, they were going to refund but my boyfriend fetched it back. Then they said wait till summer it might fit then, I moved and gave in the ring at cape gate and they kept it there with the paper work and certificate for the manager. They didn't want to return it. I went and fetched it and only realised once home no certificate or original packaging was given back. I don't want this ring I had it evaluated and and its not even worth R600. 3 months after purchasing it they tell me its old stock, why cell me old stock anyway and then not wanting to return it. Please arrange a currier I will pay and take your ring back because even emailing the lady asking for my paperwork she ignores me and this is not acceptable. Indo not believe a person should be made such a fool of.

I just think it's downright unfair for your employees to be working on a day where there is a constitutional right for them to go vote today, and still they have to work from 8am to 7pm? Utter nonsense, customers shouldn't be the only people put on a pedastal, what about your hard-working staff? They have a right to vote, instead they have to stand around an empty store for 11 hours, ridiculous!

Good day
I'm so disappointed on the service rendered today At American Swiss on West Street Durban, actually I had bought an engagement ring in August 2019 for R5999 white gold with diamond stones 9ct, the ring is flimsy and half of those diamond stones came out even its color has changed.This store in question could not help and told my partner to get it fixed from her pocket.The ring is only 2 years old and please attend to this matter urgently.My contact is [protected], email:[protected]@gmail.com

On friday the 15th October, send a watch back for a battery and minor repair . They lady said she can't see where she can send such a watch for service i can just leave it there with them so that they can find out. I went back to them today and the watch is still there because they were busy to find out were they could send it.
I'm so disappointed

Ek het n ring gekoop by city mall American swiss. American swiss by Checkers het die ring wat ek soek. ek gatvol se die DAME daar vir my gaan daar waar jy dit gekoop het. ek nie haar hond nie ook nie haar kind. Sy sal Sy nie so praat nie, net omdat ek blank is dink Sy ek moet maar tevrede wees jammer ek is nie n hond. Ek gaan als op halo Peter sit.