American Swiss
Reviews and Complaints

What a lengthy, frustrating process with no customer satisfaction at all... the process started all over as of today (22nd September 2021, since 2nd July 2021).. imagine this for business!

I walked into American Swiss, Bayside Table View on the 2nd July 2021. Made an enquiry as I need two hooks replaced on my Engagement ring. The sales assistant captured all my details etc (successful). The young lady (Noni) explained the procedure, whereby I would get an sms as proof that I brought in an item as they went paperless. I was told, after the sms, the item gets fetched from the store within 7 working days, the repairs department would then send a quote which I can either accept or decline etc... weeks went by into the new month. I then decided to popin to the store on my way home as I get to pass through the mall some days when travelling. The sales people could not remember me, whilst I explained that I brought my ring in a month ago and even gave a discription of the ring to the lady who captured my item but they could not remember (not blaming them as it's been a month without contact, sms of quote etc) I had to submit my details to the manager (whom I was told yesterday, no longer works for the store) she personally told me she would be taking it over as this has been so long and still nothing. In early August when I had to follow up, the manager told me she would call repairs and find out what is happening then give me a call (feedback).. week or two I passed by the store again, asked what's happening, I had to remind her about the situation and she said they still did not get back to her thats why she never called me but she will call right away... at this moment, I am in store, standing, waiting on her to call... I was handed the phone to give the discription of the ring and it turns out that the repairs never had the ring at the time and was not aware of my request. FRUSTRATED AND IRRITATED at this stage - no communication whatsoever and at this stage, the ring is still not in their possesion for repairs.
The manager says to me she will call again the following day and find out if they got to the ring and give me a call to let me know what's happening and this time around I mention it to her that she promised to call the last and never did so that I had to come in and follow up myself (unprofessional).

Next day went by, I go popin again and she tells me she tried them earlier today but they only sent the quote etc 5 min ago.
She goes onto the system, into the quote, shows me the amount of R865.08 and asks if I accept..? At this time of showing, she send the quote to me and on her side accepts while I am standing with her.
Finally the ring is "suppose" be in progress.

I get an sms saying the ring is ready for collection. I go to the store, spoke to the lady who captured my ring 💍 asking her if the ring is in store as I got the sms - she says to me then it definitely is with them in store. I just happened to ask her to check the ring before we proceed with anything else, let's make sure the job was done. As she takes the ring out all confidently, saying to me there is no need to check cause it has to be done (very lovely lady btw) I tell her, let's just check to be safe! To our suprise, nothing was done to my ring, I have been quoted, basically charged a price on an item they never even worked on! I was cool and calm, the lady said she will have to deal with my ring repair again as the Manager resigned.. ok!

She asks me if I am in a hurry (just after 4pm) I told her yes, I am on my way home.
She assures me she will call, she doesn't know what went wrong etc.
She says she will have to go with the same job number and not open a new one as the current one has not been finalized so she will send the ring back and write this in the goods sent book as proof that my ring went out of store again.

Earlier today @ exactly 10h02 - I receive a call from Noni, she explains to me that she has spoken to the repairs department, not sure what happened but they say that the quote must've not been accepted. I explained to the lady, I have shown her the sms as proof just yesterday which she wasn't really interested in as she had to check via their system anyway... she said yes, she understands what I am telling her but the fight is not from them with me, she was telling me the repairs said they somehow never received the "accept" but they will pick up the item within this week and have it back next week as it is marked as "urgent" once again!

I asked the lady how that now works, sending the ring out again without any proof the 2nd time but writing in her goods sent book and with that I ask her how it helps sending it out with no confirmation on the system or acceptance of a go ahead via the system when it was done at first but was never valid or received..

I then ended my call by telling her as long as they have proof that my ring left their store again, frustrated but not able to express myself at the time as I was in office while answering her call.

I am not happy about this at all.
This is no sense of customer service at all (poor is not even the word)!

I bought my son a tempo watch for his birthday, a few weeks ago, had it for 4 week before I gave it. live in oudshoorn, my son studies 500km away, gave him the gift when he opened his temp box all excited, the "O" in tempo was missing in the face, the watch stopped ticking, so it seemed to my son I bought a knock off, very disappointed and embarrassed I was. Immediately took it to a branch in cape Town, they in turn told me if they take it they must send it for repairs and I will wait 4-6 weeks. I have to take it to where I bought it and they will replace it with a new one...
So I must drive back 500km then return 500km to give a gift I assumed was quality, instead I get the run around asif I bought it at an informal trader. Very disappointing and totally unacceptable.
Can someone please let me save some face for the humiliation I suffered Infront of my son. I want a new watch, and I refuse to travel 1000km for it.
Bought originally in oudshoorn, tried to replace it in Westgate mall (cape Town)
My name is Mrs Z, omardien.
And I'm very unhappy with your service and terrible quality item.
My contact details u have. Alternatively call me on [protected]. My husband's number

I currently experiencing very poor customer service from the Ladysmith branch regarding my refund Firstly it was the server, then now its the back and forth for getting my money back . And what has pissed me the most is that no one bothers to pick up the phone and give me an update, instead I have to call or drive only to get Carlene's attitude and empty promise.I filled in a form that was meant to reach headoffice I doubt it got there.

Good day I bought a ring in November 2020 at American Swiss one week later one stone fell out i took it back and they replaced the stone 3 months later 2 stones fell out but i do not have my slip because it is my engagement ring, they quote me for one stone over R500 to replace I'm not happy at all.

There must be a problem because 3 stones in 6 months is ridicules'

i need feed back in this matter.

i do have my bank statements to proof that the ring was bought as American Swiss.

I bought a wedding ring at American swiss Midlans mall Pietermaritzburg and sent it for repairs and today thay sent me a message to came and collect it and they notify ne that they clossing at 16H10 when i arrived at the mall time was 15h10 and it was clossed, i traveled from home and am 45 km away from the mall so i wasted lot of money only the told me the they gonna close the branch early only when i arrive in the place i saw they closed and the worse thing the security was so rude to me.

And i will be happy for the campany reimburse my travelling money, because i had ti hire the car to take me to the mall. It was very disappointing to get wrong info.

Bought a ring set less than 2 months ago, only worn the ring for 3 weeks and a stone fell out. Upon returning it as per their policy to exchange for another ring I was told they can't take the ring back because I've worn it! Such rude and matter of fact service received from the sales consultant at Sandton City branch! Really disappointed with the quality at American Swiss lately and the lack of effort when it comes to servicing the customers!

I bought my wife a engagement ring and band set last year, September and it's starting to fade and doesn't even look like it's silver anymore. This is terrible hands work. I spent so much money on it! I am upset and want an exchange or refund asap!

This is a known problem with this stores as read in the reviews!

She is not happy about it at all

What do I do in this case?

Last year I bought two rings for my daughter's 21st - one had a pearl in it and the other had cubic zirconias. She hardly started wearing them and the pearl fell out. Luckily she found the pearl. I took it in to American Swiss and they sent it away for repairs (American Swiss at Randridge Mall). Whilst that one was away, the other ring's cubic stone fell out. So we fetched the one which was repaired and handed in the other one. Subsequent to them being repaired, both have broken again! That is, the pearl fell out and is now LOST and the cubics have come out again! I have seldom come across such shoddy work and would like a refund. I bought this on my Foschini account card and have been a card holder for many years.

My name: Adele Greasley
Cell [protected]
Email: [protected]@gmail.com

I bought the set but when I got my ring within a week of getting it back from resizing it bended and they sent it in to be fixed and within 2weeks it did the same thing again and when I took it to American swiss the manager said that the area manager said there is nothing they can do about the ring and it's going to keep on doing that I mean I paid a lot of money for a wedding ring I cannot even wear as a married man and I am very disappointed in the quality of the ring I also bought a ring at sterns and I do not have the same problem how can American swiss not assist me as it is not my fault quality of the ring is bad and I do not make the rings they are selling I'm very upset about this .what can I do? My number is [protected] and my name is danzil

Hi I'm thabiso titus shaui from limpopo prov- phalaborwa. I have problem with my store American swiss at tzaneen mall as a customer. According phone 📱 I buy a Nokia c1 model 16GB free space capability so i getting problem with that cellphone 📱 Android is vary poor and slow capturing on internet networks and is not using otg USB downloads if i put memory card it's fost me to delete everything to my memory slot even if i downloads new stuff worth 4gb from 16gb it's want me to delete again so i can't use such phone like that store denied to exchange for me so i decided to leave the phone 📱 from store

Last year 15 October 2020 my husband bought for me a 5ct ring from American Swiss at Waterfront in Bloemfontein for our anniversary. I chose this ring thinking that is quality and would last. Amount was R9999-00.

To my surprised just after 3 months the ring changed to bronze color. I didn't expect to see my ring in 3 months to be like that.

On 13 February 2021 I decided to take it back to American Swiss. I explained to them my problem. They booked it in and sent for check-up.

It seems as they polished and sent it back to me. I started to avoid sanitizing my left hand. To my surprised is still changed again to bronze color. I am now miserable . I can't put my ring, it is useless . Now American Swiss is selling poor quality goods at high prices.

Can you please assist. I want you to refund me my money and take your ring.

I bought a watch on 28 Dec 2020, at Springs mall as you can check from the attached pictures, it did not last even a six months . It peeled off the colour and loose time. I requested a refund they gave me a gift voucher I'm not happy about that cause I'm tired up to buy under your chain store.

From ZE BUTHELEZI
[protected]@gmail.com

Poor service at festival mall in kempton park . I am disgusted by the service. I want my money back

2019/11/23 I bought a fossil watch. The watch would stop working at times, 2020/11/07 I had the battery replaced but it did not solve the problem. 2020/11/22 the store took the watch repairs, I got the call to collect my watch on 2021/03/24 which 4 months later. When I got home I realized the watch is still freezes and stop working. This is a very sad and disappointing experience I regret buying this watch. Very unhappy customer - Smilo Ngcongo [protected]

I have a complaint regarding your service and the quality of your products. Your staff has no respect for customers and don't assist at all I am talking about the American Swiss in Alberton City their service is actually disgusting on how they treat their customers and the "manager" is never there.
I had to take back my engagement ring back for the FOURTH time now as the diamonds keeps falling out. I am very unhappy with your service and the quality of your products I will never ever recommend American Swiss ever again. Please work on that in future absolutely no hope for American Swiss.

I'm laying a complaint regarding the poor service I received 20 min ago at your store in Vaalmall. No form of assistance wa offered. minutes later a white couple entered the store and were promptly offered customer service with a greeting. This shattered me.I walked out of your store without my intended purchase and opted for the opposite jewellers.

I bought a ring to replace my lost wedding ring in June 2020. By August the colour had faded and the ring looked very bad. I took it to the mall of the South and they sent the ring for polishing and it was shiny when it came back for only 5 days after 5 days it become pale again. I took the ring of and did not know what to do, but on Friday the 22nd January I took it again to the mall of the South and the lady sent it back for repairs but she told me they will just polish it and I may get the same result again.

Im not happy with this ring because as soon as it fades its not wearable. I have dressing rings that I bought for R100 that looks better that this Ring that I bought for R3999.
The repair number is RE [protected]

Good Morning
I am hereby logging a complaint regarding the A31 Samsung phone I purchased at Stellenbosch Mall with an account, the phone is faulty not functioning on the touch screen I tried to return it back to American Swiss in Hazyview it's been a while now.
I am so disappointed with your services, the sad part is I purchased that phone for Mom as a Birthday gift.

Looking forward hearing from you.

Kindly
Regards
TP Malele

Hi. I would like to bring to your attention that I choce a Tempo watch as my purchase, 2 weeks before Christmas, I realized the next day that a pop up was next to the watch saying that customers will receive a free gift with every Tempo watch purchased. A week later I purchased another Tempo watch for my manager and then asked about the free gift, and brought to the gentleman's attention that I never received my gift the previous week. He said he will check for me, and came back saying that there's no free gift, sorry, it's out of stock. There were 2 sets of earphones in the window, but the store doesn't have any for me. I feel disappointed as I spent cash money on 3 gifts for Christmas, 2 Tempo watches and a bracelet. I told the shop attendant that it is false advertising. It was the branch in Eikestad Mall. Regards Samantha

On 28 november 2020 I went to pick up my rings that went away for resizing. I was helped by one male guy cant remember his name, I asked him a question what happens to the part they take off, his reply to me was he dont know, as I felt I needed to know I paid a lot of money for the rings.

After he said he dont know, he then told me he was going to give me a number to phone and ask them. He was busy with the rings and I just told him dont forget the number his reply to me was (you dont rush me when I work in a very rude way and pointed his finger at me and my sister because she was with me, I felt like his was going to hit us the way his face looked and his tone of voice. No one in the shop that works there came to ask us what's wrong he kept going on very rude, I called one of the people working there asking for the manager and he told me I call the manager he dont care. I am the customer he had no right talking to us in that way I did get that rings for free I paid for it!

Here's my number [protected] and name Cindy I want a call back

I called the manager at promenade she has done nothing about this