The Pyramid Collection
Reviews and Complaints

ORDER STATUS ORDER # K9880139
Order Date: 06/14/2023
Ship Method: Standard Shipping
ORDER SUMMARY
Item(s) Total:
$107.93
Tax:
$10.32
Shipping and Handling:
$16.99
ORDER TOTAL:
$135.24
BILL TO
Christina Hoefert
134 Aurora Avenue
Reno, NV 89506
United States
SHIP TO
Christina Hoefert
134 Aurora Avenue
Reno, NV 89506
United States
QTY PRICE TOTAL
Skirted Boot Cut Pants
Item # PB2228 BK L
Status: In Process
Date: Jun-14-2023
1 $17.99 $17.99
Black Tie-Dye French Terry Jogger Pants
Item # PD1034 IVML L
Status: In Process
Date: Jun-14-2023
1 $49.95 $49.95
Boot-Leg Yoga Pants
Item # PD1020 BK L
Status: In Process
Date: Jun-14-2023
1 $39.99 $39.99

Please note that I placed this order on 06/13/2023 and yet it still states my items are “in processing. Are they going to ship anytime now? Or were they able to cancel them like I originally asked? If that’s the case, then where’s my update and refund? I ordered a top less than a month ago and received that, so why the hold up on shipping this out? If it was too late to cancel it, that’s fine. I’ll accept my items gladly like I told the lady over the phone. Your site does not intel any information about shipments nor is there a tracking for your order. I’d just like to know what’s up. Also, you had a promotion on these items and then took it away suddenly, leaving me to pay the higher cost. This wasn’t much of a sale. I just have been losing a lot of weight and needed smaller sized pants, that’s why I thought screw it I’ll order anyway. My email is [protected]@gmail.com if you would be so kind as to send me an update or more information with this order. Thank you kindly!

I purchased a tee shirt from The Pyramid Collection several weeks ago. It arrived yesterday, 5/23/23.

The design is not what it looked like in the photo online and I don’t like it and wish to return it.

“Jess” informed me that it will take 4-6 weeks for this company to issue a refund to my credit card. This is a disreputable business practice and I will post to others on Social Media not to do business with this company as most companies offer refunds within a week to 10 business days. This company just wants to hold onto the money for as long as it can!

I ordered items on August 30 and on September 12 still haven't shipped. I've talked to people from the Phillipines which is who you get for "customer service" so often I feel like should have souvenirs from there. Customer service is a joke they could care less. Took my money quick though. I am devastated and heartbroken. I used to see the catalogs and wish I could order my sister passed my nephew getting married this was for the wedding now I have to go out and find something though from the quality reviews maybe for the best. These people are terrible this company is awful

I ordered a pair of Butterfly Slippers Item # PD51169 on 03/07/2022 for the Bridgerton Ball I was attending in L.A. The slippers were too big, so I returned them via FedEx on 03/15/2022. FedEx tracking confirmed the slippers were received by the Pyramid Collection on 03/24/2022 at 9:31am. I contacted The Pyramid Collection on 04/07/2022 via their website inquiring on the status of my return. They sent me a system generated email stating they were experiencing heavy call volume and substantial hold times during the COVID-19 crisis and are working very hard to support me. Nearly three months later and I have still not received a refund, so I contacted them again today 06/03/2022 and got the same system generated email.

Order Number K7680980

I will never purchase products from this company again. I dreamt for the longest time about articles I wanted, finally ordered a month ahead of time for a wedding I'm attending, paid for EXPEDITED shipping, nearly 3 weeks later it's still sitting in Montana because TPC sent it ECONOMY and the container has to be filled with other packages before transit can continue. I might get this package before my trip, maybe. I sent a box from WA to CA on Monday UPS and it arrives today for the SAME amount of money I gave this company. The items they sell might be fun but the shipping is WAY to much so I'm going with scam. They are making money on it and the processing stinks.

I purchased the Wenches Ensemble for $140.00 (K5859160) for a Renaissance Wedding that never took place. I returned the dress on September 23, 2021. Along with the dress I included a note stating that the account the dress had been charged to was closed and I would need to be issued a check for reimbursement. I enclosed the order number, my full name, address, phone number and email address should there be any questions. I have called Customer Service multiple times looking for my refund and the answer they give me is that they credited my account. This was not possible as the account was closed prior to the dress being sent back. On 11/29/21 at 4:09 p.m. I spoke with Rachel, whom I assume was at the Billerica main office and she stated she would pass the information onto her manager the next morning and they would begin the process of sending me my refund of $140.00. As of today, 12/14/21 I still have not received a refund or any contact from the Pyramid Collection organization. Today, 12/13/21 at 12:15 p.m. I again contacted the main office and spoke with Tracy. Tracy stated she would pass the information onto her manager and took my phone number and email address stating that either she or her manager would get back to me. So, still I am waiting for my refund and contact from the Pyramid Collection.

Order K7123037 - site states shipping in 3 - 5 days, so I thought I could order an item as a Christmas present. Going by reviews FOR that item, I knew it would need altering. If the shipping was correct, that should NOT be a major problem, but timing would be tight. After over a week, item not shipped, nor any response to emails to the company. It looks as though I'm out $125 and I STILL need to find a Christmas present .

If you need to return an item for an exchange, what this company does is charge your debit/credit card again for the same amount of the original purchase. And then they issue a credit, which, in their words, will take up - 5 to 7 days.

My purchase was $120.00 and change. What if I only had, say, $150.00 in my account? That means I have $30.00 left for a week. Not exactly sure that I can feed my family on that $30.00 and wait on Pymamid to issue that credit.

This practice should be illegal. Or, at least, they should make it abundantly clear on their return/refund practices.

To add proverbial insult to injury, they are taking advantage of Covid19 to explain away their lousy customer service. Shame on them!

I can not find out if my returns was ever received as I can not get through on the phones lines. It is almost as they are not working. Does not matter the time of day.

I use the return label they provided, but the trouble is after it left the post office who knows where it is. This is the last post for the package that was sent out on March 25th

"Your item was picked up by the shipping agent at 4:22 am on March 26, 2019 in CARMICHAEL, CA 95608."

Here it is April 22 and I still can not find out if they have the package or not.

My item never arrived. I called customer service and was first asked if I had checked my mailbox for it.

I wanted to tell him, "No, I checked my oven." I was then told to wait another day even though Fed Ex, USPS, and Pyramid emailed delivery receipts. Then I was told to check with the shipper. I told them I paid for customer service, so it was their job. I was put on hold and then rushed off the phone.

The gentleman wouldn't even let me speak. He promised to have an answer for me the next day. End of the next day, I called back and was told to give it 2-3 more days. I said no.

I asked for a replacement or a refund. Today, I was charged for the replacement! I immediately called back to cancel everything and was told the order was in the warehouse and to just wait for it. I insisted and was told they would ship it and I could return it for a credit.

That is three phone calls and a double charge on a blouse I never received. I'll never shop here again.

The experience was so lacking that even if the item showed up now, I could never enjoy wearing it.

My elderly mother wanted something from their catalog. Tried to order an item (over a hundred dollars) via telephone and had found some promo codes online. Refused to accept promo codes so I then asked about any offers they did have - perhaps for free shipping? No, nothing - but join their $14.99 per month "club" and I might get some emailed offers. Really? Asked for supervisor. No difference, so asked to have my mother removed from catalog mailing list - thought that might wake them up to save a customer of many years. But no - the supervisor cheerfully removed my mother's name and address and appeared to not give one s*!t about it! Fine. I hung up, ripped up the catalog and my mother agreed! Will never buy anything from them again. She told her friends about her experience and I have done the same, including the online sites like this one. DON'T do business with this company - they don't care one crap about their customers or having repeat customers.

I ordered a skirt from Pyramid and I just received a catalog in the mail. To my SHOCK it had pages of sex toys! I have granddaughters here who would have picked that catalog up if it was just laying around. I called and complained and the man at the other end said "People who by from Pyramid know what's in it"! He defended sending that trash to MY HOME without my consent!

Beware! They're SLEEZY!

This company started mailing their catalog to my home address despite me having never subscribed to it. I checked their website and requested they stop, but they're still sending their catalog to my home address. I have no idea how they received my information and address in the first place, but I have no interest in their products, and would appreciate if they would stop.

I regret I ordered Halloween costumes from your website. I didn't get them on time. Even though I ordered it in the beginning of October. I think it's enough for shipping and delivery, plus I live close to Chelmsford.
All in all, I didn't expect you would be late. Still waiting, I don't need them though. As soon as I get them, I will ship them back and ask for a refund.

Pyramidcollection is a very bad company, please do not buy anything from them. Their sizes are ridiculous! I bought a pair of pants from them and I assure you that was my size. I ordered following the size chart and I'm 100% sure I ordered the correct size! Anyway when I received my pants I was shocked with how skinny they were. They were at least two times thinner than my leg. I'm not fat or something, just a regular M size person. But those pants seemed like they were XS even thought it was M size. Terrible experience. And the worst part was when they refused to accept them back. Never again!

I have ordered a dress and a pair of shoes from Pyramidcollection back in September and received nothing yet! It so now over two months and my order is still missing. Customer service is absolutely useless, they don't have a tracking number, and they don't know where my order was. The worst part in this story is that they don't want to refund me! They ask me to wait a bit longer. How long? I'm waiting over two months and I'm already sick of it! Don't order from this site, they are not to be trusted!

This is by far...The world's worst attempt at a company. I have never been so mislead in my life. On July 2 I ordered a blouse. By July 11..I had not received it. This is what started a barrage of phone calls from myself. Because every single time I call...There is a different story. Um..Last week On Tuesday, my order was allegedly sent out already...2 day shipping...Never came. Do you see where this is going...I am disgusted even moreso after coming here and realizing that this is straight ### and commonly, how they treat their customers. UGH Oh...and today...Now...it will supposedly be here on Tuesday...From over God knows how long ago when it was supposedly originally shipped 2 day..Um.. call me crazy...2 days is usually 2 days with ANY and every other store I have dealt with.

I have ordered two items from www.pyramidcollection.com and they wanted to charge me for shipping. Shipping was way to expensive so I decided to cancel my order and buy from somewhere else. I contacted their support and asked him to cancel my order and he promised to do that. They said I'll get my money as soon as possible.
For about a month I was in contact with these guys and they said they need more time to refund me.
One month passed and what a surprise! I received the order and I was also charged for shipping! I contacted them right away and demanded my money back but they refused and said that they do not accept returns! What kind of service is that? This site is nothing but scam!

I received an unsolicited catalogue from this company and called to have my name removed from their mailing list. There were 8, EIGHT, different prompts, with messages at each prompt to have to listen to before I got to the 'remove my name' prompt. Then, IT WAS FULL. Seriously. I called back, and managed to get an order taker and told her that I wanted my name removed from the mailing list but she said she couldn't do that, she'd transfer me to customer service. I said, no, that I couldn't do that because THEIR MAILBOX WAS FULL, and asked to talk with her supervisor. A gentleman came on, said that he'd get me to a customer service supervisor, and it would be a person, not a machine. He put the order taker back on and SHE STARTED TO GIVE ME A SPIEL ABOUT SOME SPECIAL OFFERS. Seriously. I interrupted her, said I wasn't interested and she responded, 'But you haven't heard the best part.'. ARE YOU KIDDING ME?!? Finally she transferred me to customer service, a recording came on, I pressed "O" like the supervisor told me to do and I WAS IN THEIR NEVER ENDING VOICE MAIL LOOP AGAIN. I wouldn't order from this company if they were giving away their merchandise.

Don’t order from the website www.pyramidcollection.com. I bought two dresses from them, but the seller failed to deliver them on time. I sent emails and messages through the website, but this guy replied really rarely. When the order finally arrived, I was surprised, ‘coz the dresses were completely different and the size was wrong .I returned them back, but the seller again ignored me. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?