Zale Jewelers / Zales.com
Reviews and Complaints

As I delve into the reviews of Peoples Jewellers, it's evident that customers have had mixed experiences. While some praise the knowledgeable and patient staff, others express frustration over issues like product quality, customer service, and billing discrepancies. It seems that the overall satisfaction level varies greatly among customers. If you're considering shopping at Peoples Jewellers, it might be wise to weigh these contrasting experiences carefully before making a decision.

I purchased my husband's wedding band in 2022 on a 12 month no interest. I worked with a customer service agent on what day and how much the auto draft needed to be in order to ensure that the amount was paid in full by the due date. I made the last payment in June and thought that I was finished w/ payment. On my next statement interest of $328.62 was charged. A late fee of $2 was accessed. My payment was made on time and there should have not been any interest. I have tried multiple times to call the customer service line, and they hang up on me and say they are having system difficulty. And, on every phone call the agent pertends to not being able to hear me. I have called back multiple times to no avail.

On 7/11/23, I purchased some jewelry from the Zale's website and approximately four hours later I called to try and cancel the order. I was told that Zale's policy is that orders can only be canceled within the first 60 minutes of placing the order, although this particular order was not in stock and there would be a delay in shipping out the order.

On 7/26/23, UPS attempted to deliver the product, however, I refused and so the UPS deliveryman took the order with him. I had been tracking the delivery status for days on UPS app and the app updated on 7/28/23 indicating the package was delivered to Zale's.

Today, 8/4/23, I received an email from signet jewelers (Zale's parent company) apologizing for the delay and that I should expect to receive the order today. I contacted Zale's and they were of absolutely no help. Its like they do not want to accept the order back and are giving me a difficult time in returning my money which is almost ($2,000).

I am writing In because I have a problem with my delivery on my gift for my wife

My order # is [protected]

I order a pc of bracket for my wife

When ordering it on line it clearly states no signature under 1000$

Ups came to my house and wouldn’t deliver my package because no one was available to sign

Now they want to bring it back next week and I have to sign for it

Or my wife would have to sign

It was supposed to be a surprise gift

Anyway I call zales who couldn’t help me fix this problem

And they told me it was ups who was asking for me to sign

Then I had to call ups and they told me it was zales asking for a signature

I finally got it resolved for me to pick it up at there ups store next week

Now I have to leave work early to pick up something that should have been delivered to me

Not really happy about this purchase

I have bought many items over the years from zales

And feel Ike I should be compensated for something

My time and inconvenience

You have my order number and should be able to look at my information

Besides taking off from work early I probably spent 2 hrs on phone trying to get problem fixed

I will have to twice before ordering again from zales

Purchased a pair of 2 ct stud earrings for Christmas yr before last and they have been a nightmare. They are screw in post and the backs will not stay on them. I am now having the diamonds reset in new settings. Zales has done nothing to help at all. I advise everyone to stay away from Zales as they are terrible. Extra warranty is no good either. I will never step foot in a Zales store again and I tell everyone I can about my experience. This has been a fiasco. $10,000.00 blown up a wild hogs a_s.

Hello,

I am messaging from UK. We came to Vegas at beginning of May 23 to celebrate our 25th Wedding Anniversary. We went to Zales Outlet and my husband bought me a beautiful new wedding ring set. It was too big but they assured me that we could have it re-sized with their sister company Earnest Jones in UK. Took rings to Earnest Jones who sent ring away to be re-sized to be told they cannot re-size them as they have to go down 3 1/2 sizes and if they do this the diamonds will pop out! I am absolutely devastated as I cannot wear them and they are currently sat with Earnest Jones in Swindon, Wiltshire as they too have been trying to get hold of Zales to speak to somebody about this.

Contacted Zales Customer Services via e-mail last week and was told they would have to escalate this to Case Department - Raymond Fitzpatrick contacted me last Tuesday via e-mail and asked for copy of receipt which I e-mailed over to him. I have e-mailed him again I have had no responses from anybody.

Earnest Jones are getting annoyed also as they too are trying to contact them and nobody is getting back to us.

They would not allow me to pay for a ring I thought was paid for with an alternate form of payment
They placed a hold on a card I no longer have access to and then apparently released the hold... All without my knowledge until it was time for the ring to be shipped and then demanded I use the same card, which I have no further access to and now he has no ring for his ring ceremony>

None of this was in fine print, nothing was told to me when I placed the order as to their worthless process>

I have a 6000 dollar ring. I have the lifetime warranty. Since 2008. Not untill now have I had the store tell me the terms of the warranty have been changed. I have been having my wedding ring dipped in rhodium most of those years. I have every receipt. I’ve been taking it to orland park, illinois every time. I made a complaint on line and was told sorry. Thatthe district manager and his boss would be notified on this. It’s a contract, it was paid for and now you’re changing the terms. I spoke with the manager I believe her name is grace. She said she was going to talk to the disc manager and call me back. Never happened. I really should get a lawyer and sue for breach of contract. The have fixed many thing on my rings and they said those things are no longer covered. I could see if you change your contract for new purchasers but must abide by the old one for those that have it. I was told a mr curtis is the district manager. Honor your written contract, and your passed performance shows you are changing what you promised. Your advertising also encourages people to have their rings dipped all kinds of colors. I printed it out. Also they say the no longer fix shanks, which they have before. Your reneging on your purchased warranty. I have your advertisement pushing for this service. I even asked if I could pay for the service, I was refused. I m not one to let this go. I

Have been in small claims court before and won. I may even subpoena

Everyone that represents zales at the corporate level..

Seriously mary h mcnellis

I took my ring to have it inspected on 2/28/2023 and associate#1057446 gave us an estimate of $218.47, rec#[protected] bar code to resize and she stated there was a diamond that was about to fall out. To resize (cut down) would be $69.99. Then to tighten a stone which she said was crooked and needs to have that prong retipped and stone set straight and tightened. would cost $72.59. Then retip 1 prong is set crooked and needs to have prong retipped and stone set straight and tightened is marked black. this cost would be $75.89. We agreed to this charge which would be $218.47. Then today they called and stated my ring will cost $996.71 plus tax to repair my ring. I am very dissatisfied with the response I received when I called them back to tell them this was unacceptable, one employee did not give me a name but said the ring had been sent off for repair. Then when I called that store again to tell them I would pick my ring up March 16 because I will be in Tyler that day for a doctor appointment and I want my ring returned. I live 70 miles from Tyler and I will raise HELL in that store if my ring is not returned to me on this date!

I had a promotion expiring September of 2022, and I will call customer service from Zales to make sure my payment was going directly to that promotion expiring first because I had 2 promotions with two different days. The first supervisor that I spoke with on September 23, 2022, her name is Kathy and she filed a dispute concerning my account been charge al the interest that supposably it was paid in full which it did. Even Kathy said they had a mistake on account and they should fix it. Well everything time I called I get a different answer and different information concerning my dispute issue. And now I have also been charge with interest on my other promotion that I have also paid in the full amount but because they made a mistake with my two promotions. I will fix this if its even getting attorneys involved because is not fair that us as customers have to paid the employers mistakes. Will be closing my account and will NEVER get this credit card again.

On November 2, 2022 I placed an online for a wedding set for my anniversary. I never received any email confirmation from Zales that my order was received or being processed. On November 7 I called Zales to verify they received my order. The customer rep told me one of my rings was supposed to ship November 6 but was delayed and she didn’t know why. I asked about my second ring and she said it’s supposed to be shipped on November 15. I was assigned a case number [protected] for it to be escalated then was told it would take an additional 7 days just to investigate my order. That doesn’t sound like an escalation to me. This is causing problems with my wedding anniversary and wanted to have them by November 22 but that is questionable now. This is ruining everything for me. I need someone to take this seriously! I’ll never do this again. Poor customer service for the money my husband paid!

Trans date transaction description/location amount 07/27/2022 payment - thank you -2.[protected] 08/15/2022 payment - thank you -25.[protected] 08/08/2022 purchase 48.39 alt metal bracelets 06 mnth df int py rq 08/09/2022 purchase 308.70 fashion charm, gold trend, alt metal bracelets 06 mnth df int py rq 08/09/2022 purchase 155.89 alt metal bracelets 06 mnth df int py rq 08/09/2022 purchase 42.68 band alt metals oth 06 mnth df int py rq

my zales account no. ****-****-****-9011

edwin s cooke 12625 laurel bowie rd unit 3141

laurel md [protected] [protected]@gmail.Com

i edwin cooke refuse to pay zales $223.00 for the two below cheap, light / low or no weight in gold, content, its like they came out of cracker jack box. How does the online account have no input about the items or rtn of them. Until you locate the email click on it then it popuplates your account with the data . This is insane way to carry-out a business that is customer service based.

Trans date transaction description/location amount 07/27/2022 payment - thank you -2.[protected] 08/15/2022 payment - thank you -25.[protected] 08/08/2022 purchase 48.39 alt metal bracelets 06 mnth df int py rq 08/09/2022 purchase 308.70 fashion charm, gold trend, alt metal bracelets 06 mnth df int py rq 08/09/2022 purchase 155.89 alt metal bracelets 06 mnth df int py rq 08/09/2022 purchase 42.68 band alt metals oth 06 mnth df int py rq

In March I purchase a necklace from Zales. I called Zales to find out where my item was and they where able to tract it and stated The item was delivered to the wrong address/individual. The package delivered and signed by a stranger. I asked them to please start the dispute process. I was giving a dispute number and they said it had to go through their investigation unit, UPS and then back to them. I kept calling to follow and I was told the agent working on it is the ONE and only person that I can speak to that she would reach out. I continue to call every week with no update. She finally emailed me and said that nothing can be done. I have called and emailed her multiple of times and I keep getting ignore. I am out on 1300 dollars and I don't have the item I purchased. Zales has ignored and made no effort to work with me.

We bought a beautiful chain and a cross for our son’s high school graduation. Sales person sold it as a strong piece that will last a long time. We did not get an extended warranty; we believe in Zales products, and did not think it was going to fall apart. Why pay extra? Why the company does not add to the item price, the warranty? This is not the quality of products we used to buy from Zales.

The chain began to lose little pieces after a year. We to the chain to the original store and were told nothing could be done because we did not have warranty.

I understand if the item that broke is a part used daily (open/close), but this is the chain itself.

I called the headquarters today and received zero assistance.

I ordered online, 2 very reasonable priced sets of 1/2 carat diamond stud earrings. I checked the grades of diamonds they were, as I knew they were not the best but not the worst and nicely priced. I think they were about $250-300/each. I received them in a Zales box and they were beautiful. I used one to donate for a benefit for a young man who had cancer. Unbeknownst to me, the lady who won the bid, went to have a necklace made and was told it was CZ. This was such a disappointment and humiliating! I cannot find my invoice as I did not keep it, thinking it was Zales, of course they are real, why would I need to keep the invoice? The only thing I can find is an email dated 12/04/22, which is exactly around the time they were ordered, that said I would get a $50 credit off my next order. I went online and tried to find the order and the chat box helper could not find an order, not by SSN, email or phone. She could not explain why I would receive an offer for my next order when I had never ordered from Zales before.

I ordered a pair of earrings from Zales Outlet store inside Philadelphia Mills mall & received the worst service I ever received in my life for pickup order I already paid for online. KATIE says I can’t pick up my order without 4 digit code that I never received. She says look at your email says need 4 digit code.. I said on same line in email says “A store associate will confirm your 4 digit code and place your order in your car. Don't have a code? You can always show your order # and photo ID”. She yelled at me, said she doesn’t follow zales company emails, then accused me a coming back to steal item to pick up again while on call with their customer service & general manager on her personal cell phone listening but when I asked to speak to customer service or the general manager who listened on phone she said no & call my own customer service number. In end she never received any 4 digit code & finally released item after long time in store & she wrote down all my info from license even though I have it to her previously with my order# & she said it wasn’t good enough & wouldn’t release item with 4 digit code I never received & company email clearly stated not a problem if didn’t have code to show photo ID & order#…and she read email then yells at me. No apology from her or nothing.

At 11:20am on 10/20/21 at the Briarwood mall sales location in Ann Arbor 48108. I attempted to get a ring size adjustment for a ring I received as a gift. I gave documentation and was told they couldn't do anything for me unless the buyer was there. I asked for help checking my finger size to verify and the gentleman dropped the rings of sizers on the table and just talked to another guy ignoring me. I then asked for a spacer and the gentleman used pliers with no cloth that scratched up and damaged the bottom part of band. I said something and he said that's why you should have got to protection plan. I then asked for me paperwork back to leave and he said that he lost it as he folded it up and put it under the desk. I then told him I saw where he put it and he then gave it back. No one introduced themselves and the whole experience was very rude, and the gentleman were disrespectful. He was even looking away while using the pliers while he damaged my ring. How should I proceed about getting my ring exchanged and sized without dealing with these unprofessional personal again. Thank you.

Got a black diamond ring in feb.. Ring has faded very bad and is tarnished really bad.. Looks like crap.