Tissot
Reviews and Complaints

I had bought this model Tissot watch from Diera City centre Tissot Kiosk on 06-Dec-2023 and at that time no particulars were suggested by sales executives there. Now within 1 year I am noticing a colour change on the golden color rim of the dial .I had taken this for repair on 04-Dec 2024 and had been informed that this will not come under warranty.Executive is now suggesting that any alcohol or sanitiser content can cause the color change.Kindly let me know what is the resolution for the same.

Purchased a new Tissot watch on September 16, 2023 from Just In Time, Indiranagar, India. After two weeks it stopped working. I woke up a morning to see my brand new watch’s hands still. I work the crown resetting the time, it started again. After a week it stopped again. I took it to the same place I purchased it from. They kept the watch and next day inform me their technician has kept it under observation. A week go by and not a peep! Finally I had to email them to give me an update of the issue.

As a retirement gift to myself I decided on a nice watch. After speaking with a very reputable jeweler. I decided on a Tissot Connected Solar. What a mistake,at 1200$ this watch has become the most frustrating part of my day. Daily I loose connection to my cell and need to uninstall and then reinstall the USELESS app.Save your money buy a watch half the price and enjoy.

Dear sir since from two days I am trying to convince about my return but the Tata cliq have not return policy. I don't understand what should I do if I don't like the pattern and style of the watch. I am disturbed by this policy if they don't have return policy regarding Tissot watch then why don't they display on the top of the image in Red letters. I am feeling very helpless. Tata cliq site grievance officer know the issue she promised me too but still hanging from two days where as Tata cliq luxury is giving 3 days easy return policy other sites like Amazon and Myntra. My order ID is [protected]. Please allow me to return the product. This is my humble request.

I bought this watch two years and two months ago (05/03/21) and always has been easy to pair with my iphone.

However, few days ago (07/18/23) it has been impossible.

I have tried to pair my watch several times with Tissot guide and videos located at your website but it has been impossible.

Literally, I have tried dozen of times but it has been impossible to pair with my iphone 14.

I have other smart watches and they haven't experienced these kind of issues.

Please help me!

I am writing to express my extreme dissatisfaction with the quality and performance of a watch I purchased from your company. I hope to bring to your attention the numerous issues I have encountered, which have significantly impacted my overall experience as a customer.

On 14/08/2022, I purchased a Tissot watch, Serial no: APWB953QF from your esteemed company. Initially, I was delighted with my purchase, but unfortunately, after just a few months of use, the watch abruptly stopped working. Considering the reputation of your brand, I was surprised and disappointed by this unexpected malfunction. The inconvenience of not having a working timepiece caused me significant inconvenience and inconvenience, particularly as I rely on the watch for daily timekeeping.

I promptly contacted your customer service department and followed the necessary procedures to have the watch repaired. After a considerable wait time, I finally received the watch back. However, to my dismay, I discovered that the back of the watch face was now marred with multiple scratches. It is disheartening to note that the watch was returned to me in a worse condition than when I initially sent it for repairs. This damage is unacceptable, as it reflects poorly on the quality of your repair service.

Moreover, even after the repair, I have noticed another significant issue with the watch. The timekeeping mechanism seems to be faulty, as the watch consistently loses hours over a period of days. This has caused me great inconvenience and has compromised the reliability of the timepiece. As a customer, I believe it is reasonable to expect accurate timekeeping from a watch of your brand's caliber. This defect has significantly diminished my trust and satisfaction in your product.

I trust that as a reputable watch company, you will take immediate action to rectify this situation. I kindly request the following resolutions:

Immediate repair or replacement of the watch to ensure it functions properly and accurately.

Compensation for the inconvenience caused by the faulty watch and the unsatisfactory repair service, which includes the scratches inflicted during the repair process.

Assurance that appropriate measures will be taken to prevent similar issues from occurring in the future, both in terms of product quality and repair service.

I appreciate your prompt attention to this matter and your commitment to maintaining customer satisfaction. Please provide a written response ([protected]@gmail.com) to address my concerns and outline the proposed solutions. Failure to do so will leave me with no option but to escalate this matter further.

I look forward to a swift resolution and a satisfactory resolution to this issue. I trust that your company values its customers and will take the necessary steps to rectify this situation. You can reach me at +974-[protected].

Thank you for your attention to this matter.

Dear Sir/Madam,

I am writing to express my disappointment with the service I have received from Tissot in relation to my Tissot watch that I purchased on July 13, 2019 from Swiss Time House Shop in Ernakulam, Kerala, India (Product serial Number: T1014171104100).

I used the watch until March 2020, but due to the Covid-19 pandemic, its usage was minimal. In April 2022, I resumed using the watch and had the battery replaced by an authorised service centre (Swiss Time House Thrissur, Kerala, India). However, I noticed that the watch time was slower than the actual time. Upon contacting the purchased shop, they informed me that the warranty period had expired and quoted a cost of around eight thousand (43% of the purchasing cost) to rectify the issue. I was dissatisfied with this proposal.

Subsequently, the watch was sent to the service centre by the purchased shop, and after a few months, they returned it, claiming that the issue had been resolved. However, the watch continues to display incorrect timing, and the error has worsened over time. As a result, I have stopped using the watch, and my friends have criticized my decision to purchase a Tissot watch due to the poor after-sales service.

As a purchaser of a high-cost product from a flagship brand like Tissot, I expected better service, not only during the warranty period but also beyond. I am disappointed that Tissot has failed to meet my expectations. I am hesitant to continue to use this watch or purchase another Tissot product in the future.

I am writing this letter as a last attempt to retain my confidence in Tissot. Please assist me in resolving this issue so that I can continue to use the watch and have confidence in Tissot's after-sales services. I do not wish to keep this product as an antique in my drawing room showcase.
Thank you for your attention to this matter.

Regards,

Khanna Antony,
Arimbur House,
Nellikunnu Kura Road,
Thrissur, Kerala, India -680005.
Email : [protected]@gmail.com.
Email :[protected]@cial. aero.
Mob : +91 [protected]

I bought Tissost watch 9102110 from Just in vogue shop on 3 May 2023 after paying full MRP with GST. Shopkeeper packed me damage product and didn’t inform about this before purchasing. Now I am requesting him to provide me new original same product which will registered at Tissot but he is asking for repair and refund but I don’t want repair product as a new one. kindly help and suggest.

Good Evening,

Repair Order Form No. 42106RF05700, Difficulty to claim warranty from Rivoli Bahrain.

The timepiece is under warranty for two years when it was replaced in warranty but its stopped working within 4 months of usage, and the (main body of the watch is over 3 years old) when I am informing that the watch suddenly stopped working while I was wearing it and it has not fallen at all, there is a small scratch on the bezel nothing else, as far as other rust the watch is old you dont expect it to look like a new one without any wear and tear, kindly share if any pictures of your findings which proves that the watch has a impact on its body to prove physical damage, there is a problem with this machine inside the watch last time as well the same reason were given when I was claiming for warranty but eventually you agreed that there is problem with this model and I got the warranty.

When I am informing over the phone that there is no impact on the watch or any physical damage? The customer service is not agreeing to it. I am the one wearing the watch and I know exactly what happened. Suddenly it stopped working and now I am being asked to pay for something which is under warranty and a Brand like Tissot is asking me to pay money for something which is to be covered?

Please check again the reason given is the same as last time for not offering warranty and it's the same watch in exactly the same condition when the previous warranty was given.

Email : [protected]@gmail.com

Date-16th October 2022

Time of incident-Around 4 in the evening

I had given around 5-6 watches to the store for the battery repair.

I came back to the store around 4 to take them back and pay for the service.

The so called manager came with a tray with my watches and kept it on the counter. I paid him and he gives me back my bag that i had left before with the watches. He did not pack the watches for me and just kept it on the counter. To which my mother told him to keep the watches inside the bag. He refused and said there was no one to do the job.

My mother asked him what kind of service is this in which a customer has to pack the items for themselves and not the salesman.

She clearly was not happy about it and he then tells us that they don’t do it.

I stepped in and told him hes being ridiculous to which he kept saying we don’t provide it. I reminded him that i just got my batteries repaired from the store and he needs to pack the watches for me.

Very pathetic code of conduct. While all this was happening i had no clue that he was the manager.

His name was SUNNY SHARMA.

When i raised my voice and asked him if he’s understanding what i am trying to tell him.. he raised his voice badly and then a lady beside me intervened and reminded him that he cant be talking to a customer like this. There were around 15-20 people in the store that moment and everyone knew he was at fault.

Within 2 minutes the store became empty I am sure no one bought any watch after that from him.

I just need to know one thing if its too much for a customer to ask. A basic courtesy. Who doesn’t pack the items while selling? What was this response of his that he cant do it.

He was the worst salesman AKA manager I habe seen in my life. A pathetic being. I wonder how he manages the store in DLF MALL OF NOIDA.

My wife bought me the above watch in March 2019 for my 60th birthday to replace a previous Tissot watch she bought me for my 50th Birthday 10 years before.

However the above watch needed a new battery within the first year so I took it back to TH Baker in Reigate Surrey and you duly replaced the battery.

Earlier this year the watch stopped again and was returned to TH Baker who returned it to yourselves. We were surprised it had failed again.

After investigation you said the watch not only needed a new battery but that the mechanism needed replacement which was causing the failures.

I do not believe the watch is of merchantable quality having been sold with this fault. When I asked TH Baker to chase you about this you refused to repair the watch unless I paid around £200.

Please can you reconsider this as I am looking to take this matter further as the watch was sold to me with a faulty mechanism.

I have not posted feedback yet on the service I have received from yourslves.

I have purchased a watch from Islamabad, Pakistan.

I weared it first time on 2nd Jan 2022. I got my hand injured. I thought injury was due to some other reason, But again Second time weared it today 4 March 2022 and reddish marks seen. I observed that its due to time adjustment dial. So i have to remove it so that it will not damage more.

That's very surprise for me that company like TISSOT making these type of watches which are not safe and causing damage to the skin.

Pls investigate the matter

regards,

Shahid

[protected]@gmail.com

+[protected] (voice / whatsapp)

WORKED FOR ABOUT TWO YEARS. $300.oo+ repair bill, mechanism burnt out two batteries. Again worked for about year + now nothing shows on screen or works. Had the battery test it was fine. spent 900.00 for the watch and then again $300 repair bill. Having it repaired again for another two years. I have a beautiful Seko that is older and still working. What guarantee can I have to even try and repair the Tissot?
Jules J. Garibaldi Jr.
[protected]

I purchased a tissot automatic watch in July 2021, and the year has not yet passed it needed repair, so much about the quality, anyway whats depressing is the watch was bought online and they wont accept online recipet, and just to get the moisture out minimum 3 weeks and as much as 4 weeks is the normal time. R you serious its just cleaning.

24. Sep.2019, bought 'seastar powermatic 80' on p&o cruise. I love this watch and treat carefully. June 2021 the fluorescent bezel loom, (12 o'clock position), unexpectedly not there! I thought I would simply get used to the hole now exposed, but it really annoys me!
Apart from this the watch is fabulous, just missing the fluorescent loom.
Obviously no part of a watch should fall out... What can I do please?

I bought Tissot Carson T9074101603200 in April 2016 and couple of months ago the watch stopped working. I have sent it for repair to the authorized repair center in NJ and after two weeks they told me that the watch can't be repaired because there are no longer parts for this model. Now I have expensive, 18K gold, useless piece that suppose to last for many years.
I was always under the impression that this watches last forever. I have friends and family members that have theirs for 40+ years and they are still being serviced and work perfect and can't believe that that there have no parts or solution for a relatively new watch. What happened for the 1850 tradition - is it all gone? Looks like it. I am trying to find resolution of the problem and I don't mind to pay for it as much as it cost.

I submitted my wife watch for changing the
Battery...I paid the charges needed for this
Change ...Once I went home I found out that the watch is not working properly...

When I returned back to the service shop..they told me 2 stories ...
1- that the hands of the watch must be adjusted . Then again it was not working properly..

2- 2nd story that it needs to change the movt completely as any tissot watch needs a full service after 4 to 5 years...

I can't believe that a Swiss man watch like Tissot is behaving like that
I am also tried many other Different brands and the watch is working for 10 years at least..eg. Samsung, Alba, and Citizen..

Awaiting for your cooperation and reply
Regards
Dr Sameh
[protected]@yahoo.com

See attached photos

A watch I bought which was still under warranty was refused repair or replacement due to excessive use which allegedly. Voids the warranty.
However I strongly disagree. I have many tissot watches already and not ever experienced any defects before now. Hence why I always buy tissot watches for the durability and quality & craftmanship.
But, now having this experience i've had with tissot via angus & coote, it has really been an unhelpful& costly experience and has left me with a watch I cannot wear, I cannot have repaired or replaced.
What a waste of money, is what it feels like!

I bought a Tissot Prc200 Powermatic [protected])watch in 2014. Unfortunately the watch was not working prοperly from the beginning. Two years after i bought it (in the time frame of warranty) i sent it to Tissot and the mechanism was changed due to malfunction. I did not use it till then and i started using it the last 1 year...I sent the watch to the service department in Greece in order to change the brachelet and an element on watches's dial. The cost for this action was 100 Euro. After 1 month of anticipation i was informed that the watch was at the central service office and the final cost is 277 Euro because the mechanism of the watch should be replaced AGAIN! The cost of a new watch is 400 E and Tissot charges 277 E which is a shame...Of course with a simple google search i could understand that this model has problem with its mechanism.