Breitling
Reviews and Complaints

Had to have a repair completed for this watch. The winding mechanism no longer functioned. Very expensive repair of $900 on top of a very expensive watch. Sent the watch for repair April 19th with a repair completion date of August 19th. Sent email messages with no response. Called a few times with the promise to get back with me and no reply. called again today and finally have been told it will be sometime late Nov. We bought 3 of these expensive watches as legacy pieces for our grandchildren. With this lack of response, expense and insane repair time, we wished we would have bought different watches. Not a legacy for our grandchildren at all.

It’s my second message to the customer service. Planning to submit complaints to the Yelp, BBB, Breitling head office and many others organizations!

My name is Eugene LeGeza.

Repair order BUS. 014940

Today, July 6,2023 was my final conversation with Breitling repair service center manager by name “Nicole”.

Almost 10 days of every day conversations with different representatives about my watch, under warranty repair.

Official Breitling web clearly indicated 5years warranty repairs if any mechanical problems happen. I purchased watch at October 2018 and it’s around 5 month till warranty ends. By some reason , they refused to repair watch without charges base on 2015 date of production. I tried to explain so many times, that’s Breitling computer error but nobody wants to do investigation and help me. Representatives just to busy for extra time. I explain to everyone, that am US army veteran and recovering after massive heart attack. 10 day on stress to call them with explanations extremely difficult and dangerous for me. Manager “Nicole” said:

“ you have to pay $1500 for service repairs or take watch back without any”

4years ago I was sended watch for repairs with absolutely the same problem, one of the pusher simply stocked. Now, after repair

it’s happened again. Very disappointed.

Customer service representatives just fallow instructions and didn’t care about customers at all !

When you send your watch for a battery replacement Breitling send you a quote for 550$.

You call customer service and they tell you that full service is required.

I paid the full amount and my watch was returned and I was unable to twist the crown, impossible to go through all the menues.

Since I didn't complain right away Breitling refused to repair my watch unless I pai 550$ again.

DO NOT BUY BREITLING - POOR CUSTOMER SERVICE - POOR WATCH QUALITY, NOT WORTH THE MONEY.

Had my Breitling watch serviced last November and new battery an now stopped working this watch was if perfect working order never missed a beat for four years they service it an now no longer works . For the money I spent having it serviced I would expect better contacted Breitling over a week ago and still no response.

Steven jones

Watch repair taking forever, And getting one excuse after another lie after lie and different story after different story from every rep I call. I’m getting the runaround every time I call Brightling, you can buy Rolex parts everywhere but you have to send your watch to Connecticut to Breitling. So far I’m at 11 weeks and they’re telling me now it’s going to be sometime in June. Some total BS about their computer system having to be down and repaired.. Not my problem !

I was told last week the watch was gonna be done at the end of last week or beginning of this week and sent out,

now I’m told it’s gonna be after June 7. I’m constantly given the excuse about Covid and live in Los Angeles, where there is very little Covid.

I don’t know one person that has Covid.

My watch has been in Quality Control for two weeks for them watching it tick. I absolutely love my Breitling but after this experience I would never buy another breitling!

Nobody needs these headaches to have to get a watch fixed and have it take four months to do it.

What is the point in buying any watch if you can’t get it fixed? Stuff happens,things break…etc…

I’m leaving the country and need my watch back they can absolutely care less. They have a terrible attitude and tell me they’ll call me first before they send it out. They are actually holding my watch hostage. I cannot get my own watch back. Terrible terrible experience will never do this again!

Steven Biedert Nov. 17, 2021
Managing Director Breitling Switzerland
Bahnhofstrasse 39
Grenchen, SOLOTHURN, 2540 Switzerland

Dear Mr. Beidert:

For 24 years, more or less, I happily wore a Breitling Aerospace on my wrist. Among the benefits surrounding this watch was not least its evidence of my good taste — there were many compliments — that led to my discovery of a design concept that Breitling apparently knows well: "You get all the simplicity you can pay for." But this watch had meaning beyond its elegance. It represented one of the few times in my life when I spent beyond my means in recognition of my resilience in living my entire life with debilitating and unrelenting PTSD.

In March 2019, I retired from my career as a newspaper reporter. Over time, my watch seemed to retire, too, losing time and reliability. Despite my sincere efforts to have it repaired by Breitling, it now sits in the dark, in storage, showing the incorrect time. And that is fine with me.

It's not that Breitling USA representatives were not forthcoming as to offers to repair it; they were. Twice it was in their hands, and twice it was back on my wrist only to again lose track of the correct time.

These two incidents were not the first. Years ago, via Gleim Jewelers in Palo Alto, California, my watch left my possession in order to restore to functionality the changing-time-zones feature. My watch, I was told, would be in the care of a Breitling-authorized watch smith in San Francisco, where it resided for weeks and weeks and weeks... and weeks.

In time, the jeweler called and I went in to pick it up. Immediately, I checked the time-zone feature. To my amazement, it exhibited the same behavior as when I had turned it in. The crown had the same jammed-up action. The jewelry store employee, a practical man, looked me in the eye and suggested that my watch go back to San Francisco for further work. Really? What a simple and straightforward solution! Why hadn't I thought of that? What he did not do was apologize.

At this point, you're probably telling yourself that surely this guy's composure reflected at least a modicum of shame. I mean, Breitling is not casual about choosing its agents abroad, right? Here was evidence of blatant incompetence or negligence in handling an expensive watch attached to a premium brand. Promises were broken, reputations besmirched! So it must be disappointing to learn that I detected not the slightest hint of regret. He was ready to move on to the next customer.

Color me furious. My hands felt tied. I had to repair it through a middleman — the place where I bought the watch — or so I thought. The watch went back to San Francisco. The idea of my appealing directly to Breitling seemed out of the question. Needless to say, the second work order led to real work and a functioning wristwatch.

OK, back to my earlier narrative. Of the two subsequent non-repair repairs handled by Breitling USA in Connecticut, Gleim was the agent for the first one — At my insistence, Gleim promised not to send it to San Francisco. — and I took care of the second one. Both led to failure.

In the spring of this year (2021), my watch again began to lose time! I emailed Breitling USA to complain and explain, in copious detail, the history of my watch. They responded, suggesting that I send it back. Where had I heard that before? Before sending it, though, I wanted answers as to just what the hell was going on. Two "repairs" and it's still broken?

I wanted specific assurance that the Breitling USA watch smith had read my email. I asked for a breakdown, in layman's terms, of "complete service kit." And I asked about guarantees if the watch remained unfixed.

Well I never! Such chutzpah in not answering questions! Very impressive stonewalling! And done persistently and consistently through several email exchanges!

My second and third questions were eventually answered — not to my satisfaction and only after teeth-grinding frustration and, finally, an ultimatum! As to the first question — whether the watch smith had read my email — silence. It was the simplest of the three questions, and to me, the most important as a customer who had taken considerable time to recall the chronology and explain the situation in detail. No trade secrets were involved in the answer. But all I heard was silence.

At this point, I contacted your Swiss HQ and entered into an extensive email conversation in which Breitling politely a) refused to have the watch examined and fixed somewhere other than Breitling USA, and b) insisted on specifying UPS for sending my watch back and forth.

UPS had lost my confidence. They previously left my $4, 500 watch (in today's replacement dollars) on my doorstep after promising to require a signature and to have an adult present before completing the delivery. How about the US Mail? Or FedEx? Your representative would not countenance it.

So... we have three scenarios of a retailer utterly failing a customer's legitimate expectations. I ask you, which parties are the [censored]-ups here? Which party should have asked (and never did) how, in whatever way, it could make amends in light of multiple embarrassments — of its own and of its agents?

I'm out $750 (this time!) and have no choice but to humiliate myself by sending my watch back to people who didn't fix it twice before? I must follow, to the letter, the rigid routines of a company that has repeatedly dropped the ball? I have no say whatsoever despite being the injured party, three times over?

This watch no longer has meaning for me, which is why I did not relent in what may seem a trivial matter in choice of delivery agent. I would sooner let it sit in the dark than submit to this insistence of Breitling's way or the highway. Are all Swiss watch companies this high-handed? Maybe you're bedfellows with Swiss banks. Secrecy, thuggish insistence on your own rules, institutional arrogance. It fits.

Breitling should be ashamed, but my sense is that Breitling has no shame. A sense of elegance, yes, but what is elegance when paired with a lack of character? How else to explain this shabby treatment? I think I know an atmosphere of corporate impunity when I encounter one. Am I wrong? Prove it!

I am done with Breitling... as a customer, anyway. I will make my story known to oversight institutions, if there are any. If there's a Better Business Bureau in Wilton, Connecticut, for example, that will be a start.

David Boyce
1020 Cambridge Ave.
Menlo Park, CA 94025 USA

[protected]@gmail.com

kim butler
40 the park
cawthorne
barnsley
southyorkshire
S754EL

i inclose two receipts for my B 50 Breitling Titanium watch the first time i sent it in it took 4 months and £609 for a repair & service after a two days it started to fill up with water and that is with just washing my hands (no diving or swimming) the first thing i noticed was the crown wheel that was replaced seemed very loose to use so after only wearing my watch one day, i returned it to Ernest jones in Sheffield strait away the manger at Ernest jones stated in two weeks i she will phone me on a up date as i have been without this watch for over 4 months, i had no phone call so i phoned the manger to whets going on the reply i got was" dont have a clue ", now i think this is degusting service not only from Ernest jones but you people as well, its into the 5th month june and no sign of anything, what king of service do you call this there no apology from you people for a bad service to start with or Ernest jones i had to purchased another watch to use as it been so long I WOULD LIKE A ASWER TO THIS COMPLAINT

my email is [protected]@hotmail.co.uk my phone is [protected]

My name is Corazon Ballard from the Philippines. I purchase this product in Lucerne Store in Shangri-La Mall on March 18, 2021.
I found the product defective after 2 weeks of use as I notice a moisture inside my watch every time I wash my hand after restroom. I never experience this as I am a buyer of other high end similar watches. We inform the store however after two weeks and eventually brought back the watch in the store on 3rd May 2021. They refuse to take back the watch nor offer any replacement or any remedy and instead ask us to bring them to the service center. The worst case scenario is I have to pay for the repair and service for a few weeks old watch. This is quiet unfair as this is a brand new watch. I am a fan of high end watches and don't want to damage Breitling name just for this purchase. I know this brand is a very good product as I see them around the world every time I travel.

I need some assistance from your end. I just want the store to replace my damage watch.

Please let me the answer on this issue. My mobile number is +[protected]. Email: [protected]@ph.rlb.com

if it was not enough to wait 3 months for a repair and get charged for a service at £600, within two weeks it started to fill with water and this was with just washing my hands (no showing or swimming) i complained to Ernest jones at Sheffield which i payed for the work being done, they inform me after two weeks i would get an update i phoned them to day nearly a month later and they do not know anything, this in my opinion is disgusting service, its been nearly 4 months for £600 never mind the original price of £6000 i could of purchased a watch that would be reliable which i am using now as this b50 does not cut it in my opinion

Hi,
My premier watch is delaying about 5 seconds a day.
I think it is too much!
I sent it to the lab - but the answer was that everything is okay.
I would like someone will be in com=ntact with me.
Thanks,
Eran salmon
[protected]@imc.co. Il
Mobile +[protected]

On 6th of October I purchased a watch (Superocean Heritage 44, serial number 5052366) in Breitling Flagship Boutique Beijing on Beijing WF Central. On 7th of October having read the manual on page 11 I found out that the daily variation of rate should ranging between only -4/+6 seconds. Being really happy with the watch I purchased, I decided to check the variation. I compared the reading 24 hours later with the iPhone (I synchronized my watch). Unfortunately the observation did not make me happy, it was +15 seconds per 24 hours. I took the watch to the shop where they performed the measurement on the chronoscope (photo attached). My watch showed +16 seconds variation. The shop offered to change the watch to new one. I kindly asked them to make the measurement on the new watch and it showed +8 seconds. The sales person informed me that I can take a new watch but will not make any claims or can not change the watch later even if it still shows +8 seconds daily or wait for another watch. I decided not to take the watch, and wait for one which "complies with prestigious chronometer label" (3-5 days). I am writing this only because I am quite a fan of Breitling watch and have 2 of them, it seams that having paid 4800 $ you can get a watch that was not tested for accuracy or maybe other reasons. I would like you to pay attention to my humble matter and improve the quality of sales.

P.S. We tested the watch of the sales person on the same devise, the reading was +6 seconds.

I bought a Breitling Superocean II 36 watch in Jeddah. After couple of months the crown of my watch loosened by itself. Then full of moisture inside the watch. My problems has been continuing for almost 1 year and nothing yet.

- The retailers could not dry the watch. They told me that I was careless even though I WAS VERY VERY VERY careful about winding the crown because my husband has similar watches and he helped me in this issue. A very experienced repair man told me that the problem was with the crown but retail shop was still insisting that the problem was not with them.
- I kept the watch waiting for several weeks then the moisture went but then the watch was not running at all.
- Retailer said that was not their problem anymore I had to go to the technical service by myself.
- Technical service told me that they don't have the necessary tool even to touch the watch. They asked me to wait. I waited further.
- Nothing nothing. I started sending mails to to customer services to Europe to UAE several messages no reply.
I am sitting with my failed, useless watch. I have never seen any worse service in my life, this is the worst of all bad services. It's still in the warranty period, this is like spending a lot of money for nothing. Plus feeling betrayed and in despair.

Just hated.

Fatma Sahin

Reviewing the brand I have never seen worst customer service from any of manafacture or retailer, I bought a watch from Breitling Boutique in Mirdif City Center Dubai, which turned out to be defected I returned it to the store within 2 weeks whereas they promised to repair it in no more than 10 days after a month I have not recieved any response from there end. when I started to follow up they first agreed to take the watch and reemburse me, which later they said they are unable to refund and could only replace the watch. When I escallated the matter to the manafacuture in Switzerland off course a very nice courtesy call was made by the account manager on 6th May who promised will refund the cost of the watch and then he dissapeared no place to be found or heard from again. Now with a brand like this a customer expects a much better approach from the manafacture to protect the image of the brand which they dont care about the service is way below a star and the brand has no commitment to its products which is not expected out off such a brand name. so if you piurchase a watch from Breitling please do not expect that you are trowing your money out the company and its employees uncommitted and no relaible which is the least expected. dont be fooled by the image the rest in breitling is just a big lie

I have been calling for five days and visited the boutique in Riyadh but to no avail. I even called your branch in Jeddah to inquire if Breitling decided and closed their Riyadh's boutique for good, and guess what ?! Not even the Jeddah branch is picking up the phone!
I really believe that this ridiculous and unprofessional behavior displayed by Breitling team here in Saudi Arabia should stop, I mean it's only your reputation that is on the line here.
Please either fix this problem or just close your boutiques in Saudi Arabia since they are literally closed to customers already.

Regards,
Omar

My name is Wael and I live in Riyadh Saudi Arabia. On 18th November 2018 and 3rd December 2018 I dropped 2 Breitling watches at your store in Riyadh for necessary check up and maintenance. last week and after almost 7 months of promises that the maintenance issue will be solved by the deal stroke with Breitling UAE, your agent/ distributor in Saudi has been terminated and I am being asked to collect the unmaintained watches. I don't think that this is what Breitling promises its customers and I find this level of service/ professionalism very frustrating and unacceptable. I have been trying to reach a resolution to this issue by contacting your company through the advertised site with no luck . look forward to hearing from you what to do with such situation.

I have been trying to drop my watch in Olya - tahlia shops to be fixed for the past week and there are no one to receive it. Watch Shop is closed and employees do not come to work. It is a shame to buy such an expensive watch and I am not able to maintain it. I am reconsidering to buy another watch from this brand. I want a solution please. My cot at number is [protected]

To Whom It May Concern;

I was a client at a Breitling Boutique at the Oculus in NYC. At the time of purchase of two watches I was told there I could think about the watches and return within 30 days. I had them for not 1 week and due to unforeseen events decided to return the unworn watches. I was told that I could not return because I paid in full and that if I were to have left a deposit then it would be possible. I am confused because no where on your website states that I cannot return an item. If you could please clarify this for me I would greatly appreciate it.

I took my seawolf watch to the Breitling shop in Jeddah on the 27th of August 2018 and they told me that it would take 4 months to get fixed.i agreed on that and all of a sudden Breitling shop called me yesterday to collect my watch that they didn't fix! Because of some logistics issues to send the watches to Qatar and they asked me to send it to Dubai instead. I am really disappointed to wait for 2 months and now i had to manage BY MYSELF sending my watch to Dubai to get it fixed. Now i feel that i need to think million times before buying another breitling watch.
I am sending my watch to Dubai and i do request a FREE repair for my seawolf. I am sure that Breitling will not accept such a service.

I am attaching the receipt that i took when i gave my seawolf for maintenance which has all details needed.

Thanks

Good afternoon. My name is David Branch and just about 2 months ago i decided to treat myself after alot of debate and thought i would treat myself to a super avenger 2. Please dont get me wrong i feel amazing when wearing the watch as gives the feel of class and qaulity to which i was hoping. But to my disbelief the top stopper button has fell of and after close examination there is no damage at all. Literally just fell of at not even 2 months old. I returned to the shop as covered by warranty and told should only be a couple of weeks and i should have it back. Which would have worked out well as it was my birthday coming up which i was hoping to be able to wear my new watch and show it off. I have been in touch twice and am now 4 weeks in and still have no update to when i may get my watch back. I am off to new york in a couple of weeks and if my watch is not returned before then i would like to know where i stand on being able to return the watch with full refund as this is 2 major events i will have missed out on when i would of liked to off been able to wear my watch. I look forward to hear your response.

Kind regards
David Branch