Cartier
Reviews and Complaints

On 13.09.2023 received my Cartier love bracelet with engraving. I live in Latvia and I we dont have Cartier in our country, so ordered it via boutique in Milano, Italy. Engraving has defect. Since 13.09.2023 writing on weekly basis to Cartier Milano and Cartier customer care, and I am beeing ignored... my matter is still not solved. No one cares.

November. I have sent my bracelet to Milano to repair, asked not to fix it without my permission, only examine it and then call me and tell the decision, in the end they have polished it without my permission!

Today is 07.12.23 my issue still not solved. Cartier boutique Milano dont want to cooperate, its impossible to call the boutique. I call "call center" 2-3 times per DAY asking Cartier boutique Milano to call me... ZERO response. My bracelet is still with them and I have no clue whats happening!

Dear Sir/madam I Got told by Paulina that there was one of the Bond Street shops was a available watch and it would be with my mother within 5 working days as it said in the email,it was a present we where mislead and Paulina who had gaurateed the delivery had we known this we wouldn’t have bought the watch,this stress has caused my mother to be ill M.A.Sharpe,our family have been regular customers over the years and are very disappointed.yours sincerely Mr D R Sharpe.

Tel:[protected]

It’s basically online scam company.

fraudulent and rude. It’s basically online scam company. Anything you buy online especially more expensive items can be just not refunded to you. They refuse on a basis of pictures they take and say there is a scratch and it’s beyond repair. So with anything you buy it can happen and you won’t see your money even if the item was delivered faulty and not suitable for you. I bought love bracelet, put it on, took it off as it was wrong size, put in the box and rang to arrange the return the same day as it was too big. They received back the next day. And after over week Cartier got back to me and just say they found a scratch and want me to keep it. STAY AWAY from online and if you want a Cartier go to resaler, Trading policy and customer service is much better.

I have been trying to order the Cactus Ring at Cartier in Venezia (Italy) for a special occasion - we will be there in mid October.

The staff at Fondaco dei Tedeschi is unwilling to show us the ring during our visit, they want payment in advance. While I am ok with this (albeit, it is unheard of ANY Cartier store asking for such commitment even before seeing one of their products), they are not equipped to perform a simple electronic transaction: the system they use is inadequate for electronic payment, and they now want a bank wire.

So far the experience at the store has been very disappointing, also because at some point they agreed to see if they could get that particular ring in store regardless of any customer commitment.

I asked to speak with their manager next.

Hi, I bought I cartier love and on line, I had the the bracelet for 5 days. I never wore it, it was bigger on me, call the company to authorization #, I send bracelet. I didn't hear for the cartier company about 14 days saying still would let me know what is good on. Everything looks ok from calls. Suddenly everything is bad and they did approve my refund. They are scam and thieves. Please do not buy from that company if you do, take pictures and videos then denounce cartier. Is a big scam luxury brand they are thieves.

Good afternoon,

I am writing to express my concerns regarding the order since there has not been any progress so far - it has been one week already, and the order does not seem to be even shipped yet. For this reason, I would like to know where exactly the problem might be, since the order is very important for us. If there is no possibility to ship it to Slovakia or perhaps the bracelet is not available anymore, please, let us know. In that case I would like to ask for a full refund. It is order number 7172349.

Thank you for your assistance!

Kind regards,

Lucia Kulihova

Ordered this product on 12/15 and before purchase the shipping arrival date was confirmed as 12/24 before Christmas. On that basis, made purchase decision as a present to wife. Bracelet did not arrive on the 24th, no one reached out to advise that the shipment would be delayed. I have submitted contact form twice to Cartier, to get update, to date no one has responded. Oh, and the shipping date continues to move from 1/3/22 to now 1/10/22. First world problems for sure, but Cartier had no problem collecting $10k at time of purchase. Worst customer service experience from a luxury brand.

I purchased online from Cartier a "love" bracelet which turned out to be too small after my wife tried it on and wore it for two days. I returned the bracelet to Cartier within their return period, with all original packaging, using their return shipment FedEx airbill and Cartier received it 4/9/21. I notified them the returned bracelet was too small sized, and I thereafter purchased the correct sized Love bracelet from Cartier, which was delivered to us.

Following the return on 4/9/21, I heard nothing from Cartier for a month, nor received any refund of the purchase price of the returned item. I have attempted to telephone their customer service only to be treated to lengthy holds and a repetitive recorded message that they have gotten too busy to promptly answer calls. My calls were not picked up after holds of some 30 minutes.

Finally, one of my calls the first week of May was answered by a Cartier "ambassador" who could not address my questions as to the status of the returned bracelet a month prior. A Cartier "manager" named Vanessa did return my call and for the first time advised me that the returned "Love" bracelet had some scratches visible on it and was not in acceptable condition for a return, but that Carter would "polish" it and return ship it to me within a week. I expressed my extreme dissatisfaction with the this "offer" from Cartier, noting that the Love bracelet had to be affixed to a wrist using series of small crews and being gold, perhaps these screws showed marks of being screwed into the bracelet, which would be unavoidable in order even to try on the bracelet. Manager Vanessa would not relent.

Notwithstanding, the original bracelet has not as of this date May 19 be returned by Cartier. I reached out again by phone to Cartier customer service and upon finally reaching an "ambassador", I was told only that manager Vanessa would be notified to phone my back and explain. As of May 19, no one from Cartier has called, provided an explanation as to the delays or the status, or offered any assurance when they would supposedly return the bracelet to me. This is now going on 6 weeks since Cartier received the return of the undersized bracelet, and I fear that I now be deprived both of the $11, 000 cost of the returned bracelet as well as the bracelet itself lanquishing somewhere at Cartier. This is unacceptable and I demand compensation.

I have an 18 carat 10 diamond love bracelet my husband bought me a few years ago both the screws have broken I have taken back to cartier in london and have been told that it cannot be repaired I have the receipts and the paperwork they have told me that it's only worth scrap value now and will not consider repairing it? Customer service is disgusting for a large company cartier jewellery is very expensive and you have no guarantee

Very rude. Misleading staff, rushing into the meeting time and very judging over people's appearances
Rude rude rude.

I'm writing a complaint about the love bracelet that I own, due to a screw that keeps coming loose. I've sent it in 4 times for service since February and no one has been able to resolve the issue for me. The only thing that the boutique can come up with is to use jewelry glue?! Seriously?! On fine jewelry like this?! From Cartier?! The well known designer's high end jewelry house, I am very disappointed in both Product and customer service.

I went to Cartier to have my Cartier tank watch repaired which had a lifetime warranty. This watch is about 30 years old and I have brought it in every few years to make sure that the watch is working sufficiently. Each time, they give me a hard time but eventually take my watch and repair it for free. I never brought in the warranty card which I obtained when the watch was baught.
On September 16, 2020 I brought it in to be repaired at the 5th Avenue store. The sales person insisted I had to pay for the repair. Then I asked for the manager, Zachariah Council came over and was very rude and insisted that Cartier was only doing me courtesy repairs all this time. He insisted that I bring in the original "lifetime warranty" card.
He was incredibly rude to me in front of my daughter. I asked him for any documentation of the past repairs and he objected saying it was private. I left extremely upset and he said he would email me the information I requested. I sent him a picture of the card. I had to send it to his cell because the Cartier website wouldn't accept the file. Then he would not return my text or emails. He insisted that I call him.
I am so very upset with the way I was treated. He offered no apology, no reply's to my text or emails. I have to bring my watch in again but I refuse to deal with their rude and impolite customer service.
After all the money I have spent for their overpriced jewelry, you would think that they would treat their customers with respect. I am anxiously waiting for an email with an apology but haven't received it yet. Terrible!
Do not shop at Cartier. Same thing happened with my engagement ring. They wanted to charge $2000 to enlarge it. When my tank watch band broke, They replaced it with a cheaper metal and charged me for it.

I have 3 Cartier eyeglasses and in the last 6 months have had one frame broken twice and today one more frame broke. How can you make your frames so flimsy. The one that broke twice was the limited edition spotted panther rimless frame, once the left temple and then the right, I got the temples replaced and paid Rs 20000/- to get them replaced. Today, a shell frame that I recently bought in Singapore just broke. I'm attaching pics of both the frames and hope you're able to give a remedy.

Manohar Pincha
[protected]@standardindia.in
+[protected]

Dear Cartier Management Team,

I am writing to complain about the love bracelet I sent in for repair since it was dented. The employee said that they would get it back to it's original shape and when I came in to claim it, the shape of the bracelet was more circular and you can tell the difference on one side of the bracelet, and even compared to other cartier bracelets. I live all the way in the Philippines and I had it serviced in Singapore because this was where I bought the piece. To find that it is not up to my standards with the expensive fee that I am paying for it, I feel like I have been cheated. It stated in the service order that it would be aligned and back to it's original shape, but it is not. You can clearly tell that it is out of shape still.

Dear Cartier Management Team,

I am writing today to complain of the poor service I received from your company in Dubai Mall of Emirates showroom on March 03, 2020.
I purchased a wedding ring for my wife and I from the shop on April 2019, almost 11 month ago, and I was surprised from the condition my ring reached in less than 11 month, it was almost damaged and scratched from all areas, even the letters of Cartier was not visible ( The T&E) as attached!
I left it for check and service in the same showroom, but I was surprised I was requested to pay 550 Dirhams to clean it, is that possible?! Is it normal from a company like Cartier to maintain their customer satisfaction and loyalty in this way?
I am most annoyed that I wasted 4 days for repair and this is the results at the end, I am confidant that this is not the way Cartier wishes to conduct business with valued customers—My family members and I have been with you since long time and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.
Yours faithfully,
Sherif Fahim

Hi
I went to harrods Cartier now to buy a ring that we had already seen before. The sales person said he would reserve it for us to come and pick up in Wednesday . I had work so had very little time on the Wednesday.

1. Nothing has been saved for me so they had to go. Around searching for it

2. They found one And they did 20 minutes worth of paperwork- and told me- if I rush them- they would do it wrong. I didnt t need to be there while they were doing my harrods points

3. I also said I wanted a ring for me. We had looked which one we wanted a few days back. It was just to confirming sizing. The salesman said he would t show me till he finished his paperwork. I said its ok- I would go. He then took out the ring and sized me - it took 10
Seconds and he could do it

The customer service is shocking.
Why would I pay for a brand name with patronising, rude, entitled, inflexible behaviour

My fiancé will not be getting my wedding band from Cartier after this

I would like to lodge a complaint against Faye Fan, customer relations officer of Cartier Relations Center, Singapore.

I have earlier enquired about whether can I choose not to have the Cartier logo printed on the lens as it will hinder my view, before I choose a Cartier prescribed glasses at a physical store. However, after two email replies, Faye was still reluctant to answer my question and kept beating about the bush. Why is it so hard for her to answer a simple question like this? I'm appalled at Cartier's rigid way of managing customer's queries.

Can Cartier please educate your customer relations officer on answering customer's questions in the most direct and effective way? Stop wasting the customer's time!

Regards,

LIM Wee Leong