Swatch
Reviews and Complaints

I bought this watch on 31st Dec 2022, at Maldives Airport. When we came back to Pune, after one week it stopped working.

There is no Swatch store in Pune & hence its difficult to claim any warranty. Most of the shops in vicinity closed permanently.

Looking for possible resolution

Regards,

Dipin Desai

Pune-411028

+91 [protected]

Email- krishna.[protected]@gmail.com

on Saturday 18th March 2023 I entered Swatch Store in TerraCity, Lara, Antalya to get a new battery for my watch. I informed the staff that the battery was changed last year and it didn't last for more than a year and I have to come back to get a new one. They were sure that the previous battery was a brand new battery.

Another male Staff named Tunahan became very aggressive and defensive saying that the swatch battery lasts more than 2 years and it's not possible that the old battery on my watch would die so quickly. I said to him that it could have been a mistake that a staff put in an old battery but this male staff seemed over-confident.

He was very rude and to the point started raising his voice at me.

I would not recommend this store to anyone.

Sharing my experience with the hope that future customers will feel free to complaint and it will be accepted professionally.

thanks

Catherine

[protected]@icloud.com

I was in the line for the moon watch promo "full moon" in Sydney last night. The amount of people lined up asking how many watches they had to sell and getting no answers and told heaps of stock... Waited 1 hour to be told 100 watches were dropped... Out of stock. I won't be give my money to swatch!... Absolute joke and exceptional marketing on how to anger your client base. People selling them online, making more money than swatch... Put them online and you will make a mega sales. It's not a limited edition... I don't understand what they are trying to accomplish.

Hi, I bought a swatch watch from hour time watches, east coast mall, pahang, malaysia. The staff there damaged the chain while was adjusting the chain to fitting. According to them, their method was right, it is the quality of swatch watch that is lousy, I contacted swatch malaysia and both parties are just throwing me at each other, what can I do? Please advise me

Good morning,

On December 12, 2022 I ordered 2 Swatch watches for our daughter and granddaughter. A few days later a box from Swatch arrived. Unfortunately when I opened the box the only item in it was some tissue paper. The box was taped and it didn't look like anyone had opened it. It is now one month later and I am still trying to resolve this problem. I have sent pictures of the empty box to Swatch. Apparently I need to talk to UPS and justify the delivery. This is VERY disappointing, especially having ordered so many Swatch watches over the years. My daughter is a Swatch collector and has +/- 180. With service like that I may discourage my granddaughter from becoming a collector of Swatch watches.

Very disappointing from a Swiss company!

Ruth Bader

Hey there,

I would like to notify something which I feel about the diabolical service your partners are offering in Qatar. I visit one of your stores today in Villaggio Mall and I enquire about the swatch x omega watch. He told me he only has on the displaced but the rest are sold out. Then I ask him if he can take my number so you guys can inform him if it's available. He said we don't take numbers you should ring us and ask me. After one hour I passed the shop again because they were quey outside he told me we received the delivery and we sold out. By the look of it, they are only selling to resellers or customers they know when I find unacceptable. Retail businesses thrive on customer service however I witness the worst customer service in your store. How manager is not allowed to inform his customer about the product. He told me it's your company policy. I would really like to investigate this issue because it's not about the product but it's about your people and the name of your company. When I ask him if he can give me a helpline number he refused to give me it.

Hi,

I just wanted to share my disgusting experience at Swatch Shibuya. I visited the shop , June 14, 2022 after lunch

https://www.google.com.ph/search?q=swatch+shibuya&ie=UTF-8&oe=UTF-8&hl=en-gb&client=safari#

I Politely waited in line while 2 Japanese customer was getting their Omega Swatch, when I got the chance to make my turn. The saleslady (short haired) immediately covered the available colors and told me I cannot buy. I asked how come the 2 men in front of my got one a piece and she gestured me no, you cant. I dont know if it was racist profiling or she’s just very rude. When I got of the line she continued to entertain another Japanese man and had him choose an available color.

Does Swatch tolerate this kind of behaviour? I traveled to Japan just to take chance on this. I am a fan of the brand, but now, I want to get rid of every single Swatch brand I have and not feel using a single one anymore. It’s Sad because I had been using your brand since I was a kid. This experience changed EVERYTHING.

It was the WORST EXPERIENCE I HAD IN MY LIFE.

Country SAUDI ARABIA

City AL KHOBAR

Bebsi St.

My Mobile: [protected]

e-mail : [protected]@yahoo.com

NAME MR MOHAMED ABDEL FATTAH

Agent In SAUDI ARABIA Alzouman General Trading Co. Ltd

I applied to fix my watch and asked to change the bracelet and the frim on August 28, 2021, and so far the watch bracelet has not been changed, although I have contacted the sales manager in the eastern region regarding the subject and visited the branch more than once to follow up, but to no avail and the number of communication provided by the branch staff does not answer, I hope to take all towards repairing the watch or changing it completely because what is happening is unreasonable

I purchased a swatch model so27n100 but it stopped working after a moth. I took it for service as it is not available in my city it was couriered through a local reseller. The swatch team said my watch cannot be repaired and said they will replace it and gave me a list of to choose from. But the list only has kids and female watches. I contacted them and about this and they sent me a new list which has only kids and female watches. Now they are not even responding to my mails

I purchased the watch on 2nd march 2019, Within two years it stopped functioning.
Due to pandemic lockdown, I couldn't approach service center.
When I recently visited, They said watch can not be repaired.
Instead they offered to buy a new watch with 35 % discount.
but for me the offer is not worth it.
Kindly guide me into the matter.

email id : [protected]@bv.com
Mobile no. [protected]

I bought swatch wrist watch since3 Y with price offer, since 1 Y, it stopped working, near swatch shop told me it need new battery, she hit cover hardly to open it and after placing new battery still not working, i went to main swatch shop in Gedda city, he told me there is one broken gear, i tried to buy another different model and bay the price difference, he refused, he offered only giving me the same model and pay 260 SAR[ 70 $]
What can i do? I'm not the one who hit it, she is your seller, and they refuse replacing it?

I returned an unworn, unused item to the New Jersey office/Swatch US online retail store. It was delivered to them on July 26, 2021. After emailing, several times, and calling on the phone, three times, I was assured by a rep, each time, that my credit had been processed and should show up on my account, soon. I have never received a credit and have no response back from the company. One lady I spoke to, over the phone, was terribly rude and wanted to contradict everything I was telling her about the credit not being received. I verified with my credit card company that no credit had been issued.

I also wore a watch I had purchased in July, for the first time, yesterday. The date dial is broken and I can't get a response from Swatch, as to what to do about it. It's a brand new, right out of the box item, and part of it is not working. Customer service with this place is TERRIBLE!

I purchased a watch to gift my friend in India ( on 11/12/20) from swatch city centre, Doha, Qatar . However, a complaint of irregularity in timing noted only after 3-4 days from date of purchase and I kept the watch under my observation for 2- 3 days and I confirmed the complaint ( seems that it has a complaint with hour needle ). I approached the shop for replacement with new since the product is brand new and moreover it was meant for gift. However, they informed that they have some standard procedure for checking a defective watch and accordingly the watch has been placed for urgent repair rather than replacement and the replacement is based on the result from the service centre
In fact, I never expected the above complaint on a brand new product of swatch swiss made. Moreover, I purchased the product to gift a person.

Watch was on bedside table over night. When woke in the morning found its face had melted. The only explanation is that we had a heater close to the bedside table. The watch is under warranty. Swatch advised they do not cover misuse. There was no misuse. Clearly it is a defect because I always leave my watch in the same position and there has never been an issue with it.

Dear Sirs,

We are writing to you to report an unacceptable and illegal behavior and action on behalf of Swatch Group Greece. We will try to keep this as short as possible, skipping the details.

Order was made and paid in full via our credit card, on the 20/6

On the 23rd we tried to track our order and contacted F.I.S the courier company Swatch Greece has chosen to work with in Greece. They notified us that they do not know when they will deliver (although on your web site it is clearly stated delivery within 3 working days).

We called Swatch to complain. They had no idea and they started blaming a system error they had and that they would fix it. The day after we called again and they said that mistake was on courier's end that LOST our parcel? We asked, what is going to happen with the goods we have paid and they promised to to look at it.

The day after, after no solution provided we called again (by the way we spent in total more than 3 hours calling either Swatch or their courier) we demanded to learn what is going on and they promised to send an other parcel within a specific time frame today.

Today early morning the courier they work with, called me and they said they can not deliver during the agreed time frame and that they will have to delay as they are using the resources of an other Courier Services Company, ACS. We were left with no other option but to agree.

Courier arrived 2 hours ago. He demanded (again) 200 euro from us (no matter if we had paid). We asked what is this and he said that this is not their parcel but via FIS. We called FIS and they said this is what Swatch Greece advised them. We called Swatch and they started blaming again a system error. Then they called us and they started blaming FIS. Asked them what we should do and your employees answer was CANCEL and get refund.

Is this Swatch Cust. Service? We have left with no items and yourselves having taken our money. Moreover your eshop employees are totally rude, lying and excusing themselves.

Expecting your official statement and of course our money back.
Thank you

Kind regards,

Andy Efstathiou

After greeting and appreciation,
On 23 December 2016, I bought a SWATCH watch reference NO (YOS414GE) from head office Swatch in Riyadh - Saudi Arabia.
Note that the watch is water resistant up to (30) meters, but I was surprised after a period of heavy fog inside the watch (As shown in the attached pictures), and When I went to maintenance center in Riyadh - Saudi Arabia, I was informed that the cost of opening the watch only without full repair costs (450) SR ! And the price of the same new watch is about (700) SR!
Therefore, I hope that your Excellency repair my watch because the defect is a manufacturing defect and not a defect of use.

Dear sir,
I requested to fix my swatch watch inside your swatch store in qasr mall in riyadh city and they told me that maximum it shall take 1 month to fix however it consumes almost 3 months without any response from them.
I did visit them to ask for the watch they shouted to me and say that I have no right to come and a representative called nadia ali and her number id is 10975 who treated me very rude and ask me to leave the store because she has no time to loose with me and when the watch finishes they will call me which is unacceptable and unprofessional behavior
I insist to meet the manager and he surprised me that the watch is already present in the store.
I want to make complain for such horrible experience which I did face in this branch which affects your professional reputation and my email is [protected]@hotmail.com
I really appreciate your kind response

Good day,

I recently handed in my swatch watch at the Gateway branch on the 15/12/2019 and did not receive any feedback regarding the watch and what was wrong. I called on the 16/01/2020 only to be informed that my watch is still at the repair center to be evaluated and can only be expected to arrive at the store with reasons as to why it has stopped working at the end of January. This is really unacceptable for a brand of such reputation . I undergone that ot was the festive period but the branch manager should have followed up and informed myself of the progress.