Swatch
Reviews and Complaints

dear sir,
greeting,
The beginning I feel guilty after a large I bought an swatch because he has no interest in customer service or after-sales where I bought an watch since the nearly two and a half and more than six times go to my observation delay time and it does not work, history does not change every time the employee section tells me that will change the battery And after less than a month due time for the delay and when I told him I doubt that the problem in machin manifacturing told me that the battery only and the latter asked the seller to examine them and told me that the problem in machine and he will be replaced in return for 250 SR-Fi set up this argument that the warranty is over the flag to disadvantage the employee and the defect machine defect Where Soc manufacturing industry and where the Swiss and the God and yes, the agent because I do not forgive in my right and this is generally looted telephone [protected] and my name is Omar Said Abdel Meguid.

I have bought the Swatch watch in June 2009 with an innovative metal-rubber wristband. The innovation proved to be a complete failure as dozens of customers around the world queued for replacement of wristbands. First I experienced that VMF which is the only Swatch service in Azerbaijan, refused to replace bandwrists for free, claiming it is wear and tear! Iwrote a complaint to Swatch headquarters and there was no reply!
When troubled wristband failed for the 2nd time in Nov 2010 I asked for replacement and service centre had no other types of wristbands to replace! It is end of March, and they still have no offers! This is unacceptable.
Swatch does not control the activity of its service centres around the globe, and the global website has the contacts for Azerbaijan service centre NOT updated for at least 7 years! Both postcodes and phone numbers changed since that time!

Hiring practices are reverse biased. They operate in gangs along the streets. They ride public transportation and keep sleep all day or else give riders the evil eye. If you are not their kind they are purposely rude and manipulative, daring you talk back so they can label you in order to justify more mistreatment. You can see that mean self-satisfied look in all the moms that patrol atlanta street. These toughs are trained to train their kids to join black watch so they can keep all the jobs to themselves, the bus drivers, the clerks, the entry level, the minority slots, the orderlies, all of them commiserating to move on up. And when they do, they are ever so self-satisfied and create new black watches at higher levels, intimidating at new levels, and creating new false guilts and spins.

Today October 15th, 2010 i decided to go to the Swatch store with my friend right after school. We still had our school bags with us. when we walked in we were greeted by a friendly staff member. We asked if they had a catalog. He said he was unsure and to ask the manager. When we went to ask her she was yelling at another staff member in front of all the paying customers. when she was finished we asked her. She yelled and said i quote "We don't have a catalog you have to go online. We were so embarrassed that we left.

3/8/10

I sent my Hamilton Khaki quartz watch back to the Swatch Group for replacement of a broken crystal in early January, 2009. The watch was purchased new in the late 1990s, and was off the 5 year warranty, but I wanted to have the watch properly re-sealed and the vacuum restored inside the case. After speaking to them on the phone, I was told to send the watch for a repair estimate. I sent it, in its original box, with the original warranty and dealer purchase information. Mistake! I got an estimate back by email, and then by regular mail, stating that they couldn't repair the watch because they no longer have the correct parts and would not repair it unless it could be returned to its original specs. They would keep the watch until I either authorized its return, so I could get it fixed on my own (they'd direct me to a list of "qualified" watch repair people.) OR, I could purchase a brand new watch from them at a generous 30% off retail. Woo-hoo! You can buy a new Hamilton from Ashford, or many other online retailers for a lot less that that. I was pissed, and told them I only needed them to replace a very common round crystal, the was probably exactly the same as on some of their new watches, but no dice. They just wanted me to buy a new watch at a substantial profit to them, and then keep my still running, still good watch, that only needed a crystal.

So told them to send it back to me. When it arrived it came without the case. When called about that, they said they'd look for it, but they don't keep them because there was no room to store them. I told them the watch was collectible with the case, and wanted the original one back. They first insisted they had no record of having received the case, and that they photographed each watch as it was received. Wrong! It WAS sent in the case. They said they'd look for it and get back to me by the next day. I don't know if they did the former; they definitely never did the later. When I called them back again a week later, they said they'd look again. Then I was told they'd found the case and would send it. I asked for confirmation that it was the original. Was told it was. But what they sent me was a huge modern case in a hideous orange color. It has just kept going on, they insisting I never sent the box, and that they wouldn't fix the watch when. I told them to just send me a similar, inexpensive (relatively) new Quartz Khaki, they said they could, but I'd have to send mine back. (Ok...) And buy the new watch on their "exchange program" for 30% off retail. This has been going on for three months since I received the “sorry” non-estimate. Now we're pretty much right back where we started. I've still got a nice watch with a broken crystal…and now I don’t have the original box. They’ve got me madder than hell about being jerked around and getting ripped off by a scheme to simply sell customers new watches at a very nice profit.

Can you say, "rip-off", boys and girls? Don’t send your watch back to Swatch. Don’t buy one of their overpriced, brands either. Based on my experience, they certainly don’t support them.

INVOICE TO:
JOE E
(data removed)

REPAIR NUMBER 731604
ACKNOWLEDGEMENT
Date : 12/22/2009
Customer No: 979999
CUSTOMER JOB NO. CALIBER CASE REFERENCE SERIAL NUMBER
ENGEL JOE 955.122 9859 NA
REMARKS
> Upon completion of our evaluation, we have determined that the necessary spare parts are
no longer available to repair your watch.
> which consists of a 30% discount off the retail cost of a new watch.
> We would like to extend to you the opportunity to participate in our Replacement Program
> Your current watch will not be returned if the replacement option is chosen.
> Once you have chosen a model, we do not offer returns or exchanges.
DESCRIPTION CHARGES
REPLACEMENT PROGRAM OFFERED 0.00
-------------
TOTAL... 0.00

A DIVISION OF SWATCH GROUP (U.S.) INC.
55 Metro Way, Suite 1, Secaucus, NJ 07094. Tel [protected]. Fax [protected].
Email : [protected]@swatchgroup.com

We have received your watch for repair. Based on the purchase date or
specific repair issue, your watch is covered under warranty and no payment is
required. Please retain this acknowledgement for reference when inquiring about your
repair. Thank you.

I sent my Hamilton Khaki quartz watch back to the Swatch Group for replacement of a broken crystal. The watch was purchased new in the late 1990s, and was off the 5 year warranty, but I wanted to have the watch properly re-sealed and the vacuum restored inside the case. After speaking to them on the phone, I was told to send the watch for a repair estimate. I sent it, in its original box, with the original warranty and dealer purchase information. Mistake! I got an estimate back by email, and then by regular mail, stating that they couldn't repair the watch because they no longer have the correct parts and would not repair it unless it could be returned to its original specs. They would keep the watch until I either authorized its return, so I could get it fixed on my own (they'd direct me to a list of "qualified" watch repair people.) OR, I could purchase a brand new watch from them at a generous 30% off retail. Woo-hoo! You can buy a new Hamilton from Ashford, or many other online retailers for a lot less that that. I was pissed, and told them I only needed them to replace a very common round crystal, the was probably exactly the same as on some of their new watches, but no dice. They just wanted me to buy a new watch at a substantial profit to them, and then keep my still running, still good watch, that only needed a crystal.

So told them to send it back to me. When it arrived it came without the case. When called about that, they said they'd look for it, but they don't keep them because there was no room to store them. I told them the watch was collectible with the case, and wanted the original one back. They first insisted they had no record of having received the case, and that they photographed each watch as it was received. Wrong! It WAS sent in the case. They said they'd look for it and get back to me by the next day. I don't know if they did the former; they definitely never did the later. When I called them back again a week later, they said they'd look again. Then I was told they'd found the case and would send it. I asked for confirmation that it was the original. Was told it was. But what they sent me was a huge modern case in a hideous orange color. It has just kept going on, they insisting I never sent the box, and that they wouldn't fix the watch when. I told them to just send me a similar, inexpensive (relatively) new Quartz Khaki, they said they could, but I'd have to send mine back. (Ok...) And buy the new watch on their "exchange program" for 30% off retail. This has been going on for three months since I received the “sorry” non-estimate. Now we're pretty much right back where we started. I've still got a nice watch with a broken crystal…and now I don’t have the original box. They’ve got me madder than hell about being jerked around and getting ripped off by a scheme to simply sell customers new watches at a very nice profit.

Can you say, "crooks", boys and girls? Don’t send your watch back to Swatch. Don’t buy one of their overpriced, brands either. Based on my experience, they certainly don’t support them.

I bought a Swatch for my wife.

Problem #1: The band broke after about a month. Upon searching the Internet, I was surprised to find that Swatch is well known for providing flimsy bands on many of their watches and of course they don't cover the band in their warranty. I paid for a new band.

Problem #2: The watch lets water in if it gets wet at all. I returned it for repair since it was still under warranty. After a month, they returned the watch, saying it was my fault for scratching the glass. (There is a tiny almost invisible scratch on the glass AND by the way the watch claims to be "water-resistant 30 meters" and "scratch-resistant")

Problem #3: I took the watch to a repairman. He told me that Swatches cannot be repaired because they are glued shut. He also told me that was why my watch was leaking because this is a poor way to water-proof a watch.

In short, Swatch makes pretty watches but they are flimsy and disposable and your typical 2 dollar watch will probably last you longer. If you think the extra money buys you good service, think again. SWATCH does not honor their warranty.

I bought a Swatch for my wife.

Problem #1: The band broke after about a month. Upon searching the Internet, I was surprised to find that Swatch is well known for providing flimsy bands on many of their watches and of course they don't cover the band in their warranty. I paid for a new band.

Problem #2: The watch lets water in. I returned it for repair since it was still under warranty. After a month, they returned the watch, saying it was my fault for scratching the glass. (There is a tiny almost invisible scratch on the glass AND by the way the watch claims to be "scratch-resistant")

Problem #3: I took the watch to a repairman. He told me that Swatches cannot be repaired because they are glued shut. He also told me that was why my watch was leaking because this is a poor way to water-proof a watch.

In short, Swatch makes pretty watches but they are flimsy and disposable and your typical 2 dollar watch will probably last you longer. If you think the extra money buys you good service, think again. SWATCH does not honor their warranty.

I bought a swatch irony. It has a metal band with black plastic inserts. The plastic is rubbish and break constantly. I have twice replaced the band. This time I wanted to replace the plastic parts with metal. Swatch say they cannot provide the parts. Basically a Swatch is a throw away product. Not quite what one would expect

Swatch Group - www.swatchgroup.com

I bought a Tissot watch and the crown fell out. Since the watch was still under warranty it was fixed free of charge. I'm complaining because they took 6 months to repair my watch. I was learned that this is not untypical for the Swatch Group. Had I known this, I never would have purchased the watch. Tissot is owned by the Swatch Group. I have included a list of brands owned by that group. This email is not meant to speak to the quality of the watch, but the quality of the company taking your money.

Brequet
Leon Hatot
Union
Hamilton
Flick Flack
BlancPain
Omega
Balmain
Certina
Endura
Glasshutte
Rado
CK Calvin Klien
Mido
Jaquet Droz
Longines
Tissot
Swatch