Tissot
Reviews and Complaints

Dear Concerned,

It is to bring in your kind knowledge that I bought this product about 1 and a half years ago.
Month ago it stopped working and I got its cell replaced.

Kindly confirm its warranty policy.

Also confirm will this product be replaced or what should I do?

As, if I would have been bought it from a local market at a much lesser cost. The stoppage wont matter, but if I have paid enough, I should be entertained properly.

Thank you.

Hi
I bought a watch cost Rs.21000 on 6th Feb 2019 which I changed mind to exchange it with any other model as I didn't like it however, post 1hr went to the same outlet at City center, Gurgaon.
However, shopkeeper doesn't agree to accept the exchange of this watch with any other similar price / more.
I want my watch to be exchanged.
My contact number - +[protected]
+[protected]

Watch bought from City center, Gurgaon
MG Road Metropolis Mall

I recently got my Tissot fixed at one of your service centre in Mahway, NJ. Paid close to $300 to fix it. What i wonder is that why is product quality inferior compared to Seiko watches, which happen to be cheaper. Why does a battery replacement cost so much. If we don't get it fixed by your company, you void the warranty. Why can't tissot be straight forward with us regarding the inferior quality of some it's products.

I bought my tissot watch from Ethos Watch Care, Chandigarh on 13-10-17 model no. T091.420.46.051.01
however after a month its strap came out of its lungs. The watch was repaired within few months.
But again the same problem has occurred as the strap again came out of its lungs.I have sub
I find the watch not worthy of its cost and reputation.
Either to please replace the strap with a good quality one or replace my watch with a new one or refund back my money.

ello,
my self Jayesh Panchal ref. no. T0914204605101, have purchased this watch around 3 years back and since then 4 times i have given this watch for replacement of defective parts, out of these 4 times 3 times it was the same issue for which it was given, i am fed up of using the watch, i would request you to either give me a refund of allow me to change the model.
i hope you consider my request
thank you
regards

I bought my watch on December 26th, 2017, in the el corte ingles of Lisbon. In July, 2018 an index (30 minutes) was released and it was placed in the middle of the watch hands, stopping the watch. There was no drop or misuse. It went to the tissot workshop and I was without it for a month. When I received it, they said they had changed the whole dial. Not one month later, another index was released (20 minutes). I wanted to return the watch, but in the store they told me it would always have to go to the tissot workshop. It did go, with the indication that I wanted the return of the money. After a month, they returned the same clock, saying that they had changed the display again. The watch is clearly defective and tissot should be held responsible and give a new one or return the money.

I have purchased a watch from Tissot and within 2 year only the gold polish is vanished from the watch so please replace the watch with a new one as soon as possible so according to the brand watch the polish is supposed to last at least 3 years so it's happening the brand stauts I have purchased so expensive watch and now u feel like cheated from the company

I left my recently bought tissot at their service and im trying to get information about time when its ready but there is a woman there that acts like a fackface who is trying to avoid customers like she s bored of doing her job, she says she will return the call to notify me but never does overall im so dissatisfied with the support in Greece tissot

Purchased a Tissot watch onboard the Norwegian Epic during Mediterranean cruise when I got home gave it to my husband to use at first the time was slow then slower then hours slow called complaining told to wind crown it seemed to work for about 1 week then same problem called complained again told wind crown again again did what they said but this time no luck stopped working completely called again they the had to service it 6 weeks and 6 months later I get my watch back and it doesn't work at all called they say they need me send watch back again I now have no watch I'm out over $650 dollars and don't know when if ever I will get a working watch what a waste I will never buy this brand again or buy anything onboard Norwegian ships or any ship

Hi Tissot Customer Support,
I have just bought a Tissot watch, model: Chemin Des Tourelles blue dial T0992071104800 in a Tissot store in Malaysia today. (Store address: Tissot Boutique Pavili 4. 34, Lvl 4, Pavilion KL SHPG Mall, Kuala Lumpur, Malaysia)
I bought the watch about 13:17 in this afternoon and didn't wear it at all. However, when I opened the box again when I returned home. I found there is a defect on the surface of the watch. I called the store immediately and went back to the store within a hour to seek for help. Unfortunately, the store refused to do an exchange for me, and told me that the bill indicated clearly that "I certify that the watch has been inspected by me. It is in working condition and free of aesthetic defects." I could only accept it as I was not able to catch the defect when the sale showed it to me before I made the payment. Giving up to waste my time negotiating with the sale, I left the store in disappointing.
It is my 3rd Tissot watches in these years. I bought the previous two watches in Canada stores without an issue. This 3rd one bought in Malaysia brought me a bad experience. I am doubt how Tissot's QC could pass this watch with defects and allows to sell it to customers. As a customer, I am not an expert on watches and with my presbyopia; it is hard to catch a detect to the watch. I am also relied on the reputation of Tissot over these years. I would like to express my disappointment about my purchase which was supposed a happiness moment of buying something decent. I don't think that I would return to buy any product in Tissot anymore. However, I would still like to seek for feed backs from the Tissot customer support or you may have a different point of views about your services.in addition, I attached the photos and the invoice of the watches. The defect is at the top right corner on the stainless steel ring near the glass cover.

Sir,
My name is Victor,
I bought a watch from Doha, Qatar. With in one year the watch stopped. Tissot services 2 times and Again on 24th February 2018 I send for service (ROF No: 31105RF00337). Now it's been 8 weeks, the service is not done yet. I visited the counter at landmark more than 7 times. I am leaving Qatar on 29th so I need it before or I want it to be exchanged. I have completely lost the Trust on Tissot. Your customer service worst one that one can ever imagine. You don't value your customer and I am frustrated.

Victor

Please note I wish to make a compassionate complaint. Tissot makes absolute watches affordable precision fashionable high-tech etc. There is one sentiment tissot does not consider. After 50' everybody face vision of disability for reading fine prints.
Tissot watches are great magnificent performance. The only problem I andany millions above fifty's face is we cannot see the date with a pair of normal eyes.
Spectacles are misplaced or missing because memory syndrome. Your company seems comfortable but at we are in syndrome unable to see the date in your watches. Please consider this as crucial. Maybe tissot can consider watches with date magnifiers. I have 7 tissot but not able to see the date at times most required.
Thank you Radha

22 September I bought a new quartzTissot watch. Stopped the same day. Bought a new battery same day. Had to pay for that as "the battery is not covered by guarantee." Stopped add-in. Sent it to Tissot representative in Sweden 18 October. Did not yet get back my clock. Tissot says that I will get a new one in November then in December. Nothing yet. Not even an answer from Tissot on my complain mails! Tissot should be ashamed. Never ever Tissot again.

In August 2017 my Tissot watch clasp button part got broken and I could not wear it anymore. I went to Arnotts in Dublin (official seller) Centre where I have purchased the watch. The seller told me that the watch needs to be send to repair centre to fix the clasp and it would take up to 6 weeks which I agreed. While on holidays 1, 5month later I have received a call from service centre saying that my clasp cannot be fixed and the whole watchband has to be replaced for a price of 90€ which I refused asking to send me my watch back. I have then went online and purchased original Tissot clasp from eBay for 23€. Few minutes later same number +[protected] contacted me again saying that there was a mistake and the cost of watchband replacement will be 63€ not 90€. I have informed a service that I just purchased the original Tissot clasp for 23€, but agreed to pay 63€ for the new watchband anyway. At the begining of October (three months later) I got a call from Tissot Centre in Arnotts, Dublin, that my watch was ready for collection. What was my surprise to see that the watch band was not replaced but fixed and the price of service went up to 75€. I was tricked and the customer service guy lied to me! After paying over 400€ for a watch - Tissot Service treated my like a fool! Well done Tissot! I will never buy any watch from you again! I want my watch back without your scamming service!

D.B. Deceived Customer, Dublin

Dear Sir/Madam,

There was very high recommendation from my friends and colleagues for TISSOT watches for its quality and durability.

Hence, I had purchased TISSOT watch from your store in Khalidia Mall, Abu Dhabi, United Arab Emirates on April 14, 2017.

With deepest disappointment, I have to state that I have received a faulty watch.

In just over 3 months the watch has started malfunctioning prompting me to doubt the quality of your product.

I have received a bad treatment at your store saying that some watches may happen like that.

Please let me know whether the watch was genuine or duplicate.

My information updated in your system was utterly wrong. My email id was different. My nationality was recorded as Bangladesh instead of India. How can such blunder happen and when we approach with faulty watch, it is rectified by asking for information again?

When I asked for a replacement, I was told that it is not possible and you will go as per your policy of repairing.

How many more times in 2 years guarantee period you want me to visit your store with this faulty watch.

Shall I expect a better treatment from you having spent such a huge amount on this watch?

Watches I have purchased for as low as 250 AED are working fantastic without any issues.

Frankly speaking, I have lost the trust on TISSOT watch. I have also missed an important client meeting yesterday, courtesy this TISSOT watch.

Please replace this watch for a new one or give me a refund.

Regards,

Subramanyam

I placed an order of my dial service of my watch, even my watch warranty is not expired, the dial numbers got displaced from the actual place, so i put on service before 2.5 month, but not yet it got it back, and they are saying that that dial is no more available, how an international reputed company can behave like this, they didn't have any respect about the customer feedback,

Hello,

I have bought a watch from Tissot (i bought it from Jordan my home country)
The watch was under warranty and a part of it was attached with no reason and the watch was sent to Switzerland and spent months to be fixed, and as soon as I got it the touch screen started fading so I sent it again in may 2017 and till this date I have no status or ETA, customer support ignore my messages and respond once every month or so that they will check the issue.
I paid around a 1000 euros for the watch and wore it for a couple of months only since I bought it a year ago and the remaining time was in maintenance. the worst thing in my experience was the quality and customer service

Hi,

My name is Edwin Mametja residing in Pretoria, South Africa. I bought a Tissot Watch in October 2016, I was told that the watch has 2 years warranty for mechanical damage. within two month the watch started to show some scratches. This year in May the watch stopped moving and I took it to repairs. I received a quotation for R 2 500 and I was told I will pay, since the watch has scratches. I found this to be unacceptable since this watch is still on warranty and did not last even a year. This watch costed me almost R 10 000. I tried to negotiate and I was told that there is no way the amount will be reduced. I am now stranded and I don't know what to do. When I bought this brand I never thought it will give me much trouble. I am only requesting that this watch be fixed, that's all. This watch my wife bought it for our wedding. This was like a ring to me. I dont know what to do please assist me, please

I just purchased a T-TOUCH model T0914204405100 with serial number 2W99SVNZ3 on 27th May. Basically made the payment and collected the watch at about 9pm. Next afternoon I wore the watch around 12pm when going out and found out that there is a black patch at the LCD screen near index 8 around 5pm.
Thus, I went to the shop that I purchase the next day, 29th May and was told that they have to send it to the service center - it's some sort of policy to follow. So instead of having the watch shop to send, I personally took leave and send to the service center myself today, 30th May. To my disappointment, the watch was not replaced immediately. And was told they need to diagnose the watch and only could revert back to me by Friday (2nd June). Technically the watch was purchased less than 24hours and wore around 5hours before the black patch was spotted. And if the watch was knocked or dropped due to my usage, clear scratches, dent or even crack can be easily found.
Common sense can tell clearly that it's a MANUFACTURING DEFECT!
It is still acceptable if they need to do some diagnosis if there is scratch or dent found on the watch.

TISSOT, a so called over 150years watch maker - really disappoint me big time :-
1) I think quality department needs to improve on their inspection before packing up and ship for sales
2) Ok, Putting quality or bad inspection aside, it might due to transportation or I'm so unlucky or whatsover reason, but the service center or the watch company should replace a new watch immediately instead of having me to wait few days to hear what will they be doing - repair the LCD or replace, etc.
I wanna stress again, it was purchased less than 24hours and I wore it less than 5hours!
I really don't mind if it has this defect and got the similar reply from service center if I wore it for like more than 6months or even 3months.

Tim (Singapore)

I own a Tissot T-Touch Solar watch which was bought from Zurich Airport on 01.05.2015. ID of the watch is T091.420.46.051.00
Item was passed for a warranty repair on 22.02.2017 in Juliany shop in Bulgaria as they were listed as an official representative of Tissot in my country. Till now the watch is not repaired and Juliany stated that the watch was sent in Switzerland but i cannot truly believe that one repair will take more than 3 months!
I've submitted another request/complain last week via the official Tissot page but nobody even contacted me via mail or phone.
This is extremely poor service for such a big company!