Tissot
Reviews and Complaints

useless watch
Complaint Rating:
Company information:
Tissot
Iran

I purchased a Tissot PR50 watch for 1, 300 ringgit a year ago. Exactly a year after, my automatic watch stop ticking and so I sent it for repair at Tissot shop in Mid Valley. To my horror, not only they are rude, the sales person actually told me to send my watch to their service centre myself, and he continue by saying, if they were to send it in for me, the repair will actually takes about 3-4 months!
How ridiculous this is? How can a prestige brand like Tissot advertised that it has the best watches when their products can only work for 1 year. I don't know which is worst, their bad after sales service or the bad watch.

I have a Tissot Touch and after a number of years it needed a new battery so I sent it to the service centre in UK, all it needed was a new battery but they quoted £102 including postage back, this is for changing the battery and a service. I agreed because this is not a cheap watch. It came back and the battery worked for about 3 months ! I managed to open the watch myself and change the battery, £1.99 for 5 from Ebay, took me about 10 minutes to do it. My conclusion, Tissot service in Uk is a scam centre. I will go for cheaper watches like Casio next time. Don't buy Tissot watches.

This is a warning to all owners of Tissot Touch Wrist watches
I have a Tissot Touch wrist watch, which I love (or maybe used love), and which is perhaps 4 years old. It cost the better part of £500. It has had continuing synchronisation problems (analogue hand display to digital read out) and eventually the retailer who supplied it said it was more serious and had to go back to Tissot - Swatch. They quoted £100 plus to repair it.
I complained directly to Tissot - Swatch as the retailer told me they never responded to him. When I did complain, albeit late, Tissot - Swatch's response might be summed up as "tough" - we quoted a price and were told to proceed. What they have failed to do is explain:
1. How an expensive digital watch like this could go so spectacularly wrong
2. What was actually wrong with it
3. What they did to correct the fault(s)
4. Why it eventually cost £110 to get my watch back
If you have a similar problem make sure you get a detailed quote before proceeding as Tissot - Swatches customer service and attitude leave much to be desired. What is clear to me based on my experience is that Tissot’s claims of quality, workmanship and durability are a myth.

I have a Tissot watch which I bought 3-4 years back and in the last 3-4 years it has gone for repairs twice. everytime I am charged some Rs2000 ( purchase price of watch Rs 10000) amd I am told it requires overhauling. It is so strange my Titan Watch worth less than thousand and bought more than 10 years back still runs perfect with just 3 battery changes in last 10 years and never went for any service and overhauling.

Starnge coincidence is that I also bought Longines wrist wstch for Rs 45000 which is distributed by the same group and that also has gone for repairs within 3 months of purchase and our friends need 7-10 working days to probably be able to find the fault and repair it.

Shameful product quality !

AG

[protected]@gmail.com

My Tissot T touch is 5 years old. During this time it once got mad and stopped responding but a reset (it had to be opened) helped. At some point compass stopped working, just shows something random. Then, after 5 years it really broke and arms were just spinning all the time until battery went flat. I then tried to repair it in UK. After a long search I came across so called SG services (I did not know they are now owned by Swatch). They made me send my watch to some PO Box address, without even giving me any reference/case number or way of tracking it. In about 2 weeks I got a letter confirming the receipt of the watch. After a month I got another letter saying that they want £100 to repair it, I agreed. I have since waited for at least 6 weeks until someone called and asked to pay. But when I tried to call back no-one picks up, just some answerphone complaining about high number of calls.
It is amazing that a branded watch like that is such rubbish quality and it is a real shame that a good Swiss name has been destroyed by this ever-damaging process of mergers. Large company like Swatch will not care for customers and this is what I see.
Shame and scandal. Never ever a Tissot again!

I bought a t-touch thinking I was buying the best and it turned out a nightmare! My watch was lost by the agent after I returned it as it malfunctioned completly after only 3 months. It was replaced after 9 months, but sadly malfunctioned again after only 2 months. After I took it back I was told that the battery was changed! If this watch uses a battery every 2 months, I was better off with a v8 engine on my wrist! Now the watch guarantee has expired and so has the watch! It has completly malfunctioned again, nothing works accept half the time. I simply have given up on this watch. It is not fair because when I bought this watch I was told 'a watch for life' they should not be selling and advertising this product, it is defective as both my watches resulted defective! I am very disappointed!

I have purchased a Tissot watch 4 years ago & it stopped working after 1 year.
I returned with the watch & the problem was 'fixed" on the spot.
1 year later the problem returned (same problem) & again I was assured that the problem was fixed.
This happen twice more & only then was the watch sent back to the importer, who said that the guaranty was up & that the mechanism is defective.

This was when I realized that the reason the watch wasn't sent back before, despite recurring problems was that the company/store/importer prefered to find Ad-Hoc solutions as long as the guaranty was in place & only after it was void did they check the mechanism.

I'm very disappointed as Tissot is supposedly a reliable watch maker & here I find that their watchs & guaranties have A SHORTER LIFETIME THEN A SIMPLE NO-BRAND watch.

I bought a Tissot T-Race for 675 CADs, and after five days I regretfully discovered that my new watch is lagging behind. For every 24 hours, it lags by 72 seconds, that is almost a minute and a half per day. I have a collection of 16 other watches, half of which are much cheaper than this Tissot, and none of them had such a problem during the six years I had them.

I had obtained one Tissot Watch through redeeming reward points available in my account with AMEX. This was ordered during Oct 2008 and within 3 months I noticed that the watch wasnt performing as per my expectations as it started running slow. I immediately complained to AMEX to which they responded back and agreed for incurring repair. They also did that, but immediately after running for next 3-4 months it again started functioning irratically and all of a sudden one of the needle in chronograph dial has also come out. Therefore I again called up AMEX to find out the dealers in Delhi/India who could undertake such repairs, but AMEX couldnt provide me with any valid solutions. Now I feel totally dissapointed and disgusted as even after owning a so called valuable and reputed time piece it failed and more so I dont know where to take it for repairs. On a second thought I think Indian watches are far more better than these so called swiss made watches who claim for something like lifetime guarantee, for instance my dad gifted me a Titan watch in early 90's which is still functioning very well and which needed no repairs/servicing so far except for changing batteries.

I got a rs.11, 500/- worth tissot watch from johnson, cp, delhi on 29.07.05. After 2 and 1/2 (as if the watch knows the that it's warrenty is upto 2-years) years suddenly the watch stoped working and I had to send it for repair to calcutta as I am from bhubaneswar, and they are charging me rs.5, 000/- (almost half of the price of the watch) with 1 more year warrenty. Is it a joke... I asked them I don't want the watch repair. And stop fooling people that it is company that produce quality watch.

It's a bitter experience, these company are purely cheats. They spend all the money on brand - building and sell people garbage. Beaware of them. Blody... Swish... Watch. F*k of your company and your third-rated watches.

I bought my Tissot T Touch 5 month ago and touch function is stuck at the chrono mode. Just cant get it out of this mode digital display. Just woke up one day and it happened over night. I will see if warranty covers. But by the press I have been reading on this watch I suppose it will work for another 3 months and back to the same story...

I will keep you updated. If you looking for a reliable watch, stay clear from Tissot.

Beware... The watch industry has a little game they play with the "water resistiveness" of watches. As a firefighter and avid outdoorsman, I wanted a functional, good looking watch. I was shown the T Touch and amazed by the gadgets it has. After owning it for only 6 months, it died. I sent it in and they repaired it with no explanation of the problem. Just recently, at 2 years old, it began to spin backwards and had a blank LCD display. This occurred in Mexico while swimming/floating in the pool. I sent it in again and was told that it will be $320.00 to repair due to rust in the movement. I was not very happy and stated I was not going to pay this. After further discussion, they asked what I was doing with this watch when it broke. I told them and they replied "you can't do that with this watch". WHAT? It is rated to 50 mtrs, which they replied that this watch is splash proof only. Maybe I am naive, as I am not a true watch enthusiast, but I took its rating at face value. I figured 50 meters was 50 meters. They stated that if the watch were gently lowered in the water, it would be fine to 150', but once you moved your arm, it would allow water in and destroy this watch. I guess this is standard in the industry. This watch is geared toward the adventurous... take it skydiving, take it rock climbing, go hiking... but for the love of god... do not wash your hands with it. Now I have to make a choice.. spend the $300 to fix this paperweight or put that towards the TAG I should have bought in the first place. If you only wear this watch around town... it is great.. I loved it. If you don't sit behind a desk your entire life... I would reconsider. Google "T Touch problems" and you will see I am not the only one. I wish I had before paid that much for a watch that will sit in my drawer now...

I am a gadget freak. It is a good thing that I don't work for Sharper image and the like because I would certainly be insolvent. Anyway I get a Tissot T-touch Titanium for Christmas and love the watch. 3 months later it just quits. No problem probably jusart needs a battery...I take it to the local watch guy to put a new battery and to my surprise he tells me he will not touch it and I need to send it to Tissot. So now I take it to the jewelry that sells them and they write up a ticket and send it to the factory. I am starting to feel a little fear because I can only imagine how much repairs could be for the watch and I am thankful it has a two year warranty. Four months...yes...120 ndays later the jewelry store calls anbd tells me it is going to be 250 bucks for the repairs. Wow...could it be true that the factory itself doesn't know what their own warranty is? Lots of little red flags start popping up...I truly fear that my watch is a lemon...and that I will be in the local food lines before I know itbecause of the costly repairs it is sure to need. Ok after they quoted me the cost and after I told them it was under warranty about 30 ndays later I get the watch. I am hoping this is just a freak thing and it will keep on ticking like it should for years to come. Wrong! Three months later i am sending it back for the same problem and also one of the little buttons popped off somewhere and)) I need another one (this is a cosmetic problem..True to form and in line with my low expectations I get the watch back 4 months later along with a bill for $80 american dollars for the freakin cosmetic button part. I don't object because I want my watch back. Long story short my 2 year warranty equals a little over one year because I didn't have it for over eight months. Ok this brings me to the present. The other day my watch falls off my arm. Thank goodness it fell off at home because had it been at a ballgame or the airport or any other public place I probably wouldn't have noticed it missing for sometime. I am thinking that the pin gave out and figured this is one repair I can handle myself...WRONG!...the pin didn't fall out...a piece of the titanium watch band clasp had dissapeared...the piece that holds the pin. I do not want to send it off for fear of a $200 bill and it taking 6 months to fix. I am now trying to see if I can just buy the part and fix it myself only to find that there is no website...no one on ebay...nowhere is this part available except thru...guess who...Tissot. Don't walk but do RUN away from this watch company...I have never been so disapointed in a watch or a watch company...save your money and your sanity at the same time.

I bought T-Touch Tissot watch for 500 American dollars 2 years ago.After one year,water got into my water proof watch!(I never washed my hand.only because of my hand's sweat).so, I sent it for repair .It had only worked for 6 months after repair and I took to their service department.They told me I have to spend about 200 american dollars in order to have my watch fixed.

I want to know how can a famouse compant like Tissot can announce that it has the best watches when one of their best products can only work for 1 year and then you must throw it away.I think this company must not have these false advertisements about its watches.