TAG Heuer
Reviews and Complaints

Hi i took my Tag watch for a battery replacement, when i got it back i could feel see/feel that something was wrong with the watch so i took it back to the shop and explained to them that my watch is not in the same condition as when first i brought it to them and they said they will send it back to the Tag agent, i just got a call from the shop stating that the agent said the watch will need a full service @R4000-00.This is totally bull as my watch was in perfect condition except the flat battery, what should/can i do?

Bought this watch on March 7, 2013 and after 2 days it stop working. Upon my return from overseas, returned the watch for a replacement and was told it has to be assessed. It took them 3 months to repair. Wore it and another problem surfaced, the date does not change at midnight, it does in midday. Return the watch and after 2 months they say there is nothing wrong with it and
i can have it back ( August 8, 2013 ). I will not have it returned to me and will demand my money back. Please be warned not to buy
Tag Heuer Watches I think they are not the quality they claim to be.

I bought a Tag Heuer Aquaracer, within month of purchasing the watch started to gain 2 minutes per week. Took it back to the store and they say the regulator needs to be set, they say the watch does not need to be opened to do this. After paying R25 000 I was not happy with the watch or the service, however they refused to refund the watch or replace. Is there aby value in investing in aTag?

Hi,
I had trapezium operation with David Drucker in Denver, ( he is excellent, he cared very much and i have no issues with him), i took Tag heuer, Glasses from My Optics - Denver Ref Account #82654. At the time they had offer and i took the glasses with 2 years tag warrant.

Price $365+Tax = 393.18 but I got for 283.68 with 2 years warranty card. Purchased on 12/22/11.

There were two issues on this:

1. Eye piece on the once was not properly alleged, i checked with others store too, if you adjust may break talk to tag only. This i was reported after 2 months to my optics of purchase. They said bring it to us we will look into it. I didnt get time i was little bit delayed. As per my its manufacturing defect.

2. The glass came out of frame some how, requested to fix. I went to my optics last November(till i have warranty till Dec 2013), my optics guys refused to entertain. I requested them please take it and send to tag if i need to pay any i will do so.

At the time they charged for post too . They sent to tag, tag refused it seems stating that product discontinued they dont support. But i was given 2 years warranty card but they refused. On this i made several calls and mails to myoptics and tag. No use. When i said i will take legal action and provided warranty card, they ready to provide 25% off only. My glasses are with them only i refused to collect.

I just wanted to replace my glass or return money.

Thanks,
Srini
[protected]
[protected]@gmail.com
I have moved from Denver to phoenix you can reach my email.

I bought a TAG Heuer watch for $1650 15 years ago. I brought it in every five years for battery replacement and "tune up" for $195. Kay Jewelers was the nearest jewelry store so we brought it there and they sent it out in November 2012 to an authorized TAG repair/dealer in Ohio, called STOHL Watch Repairs. The watch came back two months later without anyone calling from Kay's to tell me it had been sitting there. The problem was that it came back broken! The Tag emblem was crooked (my husband's more expensive TAG came back crooked too from Rogers and Holland, who also sent it to STOHL.) My band was broken and no longer attached to the face of the watch. Kay sent it back to Stohl and and they have had it ever since. Stohl claims they are waiting on TAG and call them every week on what a replacement links-band cost. I will not pay for a damage either TAG or STOLH or KAY did. TAG has the SLOWEST and worse customer service ever? No wonder they are not popular in Geneva, the watch capital of the world. My advice is to get ANY other watch NOT made by TAG solely because of TAG's terrible repair jobs and horrible customer service. In the end, these watches are not worth it! It is 3 months later and still no watch and no phone call from either Stohl, TAG or KAY - I would avoid ALL of those places!

I went to Melbourne boutique (TAG HEUER) I asked the sales person about the sale and he advised me in an unfriendly way that all sale items that carry 25% is in the glass cabinet that has some wallets, bracelets. then asked him again he answered me with a puff in his mouth its in the glass cabinet. well after checking i found out that his information is wrong and nothing inside the cabinet is reduced and the sign was misleading. then i check a leather wallet that i saw it has the original price $375.00 then it has a written on label price of $245.00 he disputed that and he refused to honour the price then i asked him to check several items but the answer was the same. i asked him to contact his manager and that was the worst part his manager was worse than him at least he has no authority, just a sales person with misleading info and rude. his manager accused me of shouting at her, she refused the reduced price and confirmed that it was a mistake (hahaha) mistake by whom? she claimed she does not know.

1- why a store like that only 1 in melbourne states wrong prices?
2- why the rude customer service?
3- the manager is the worst one.

I strongly recommend that tag heuer fans NOT TO SHOP at that store simply for rude service and bad customer decency. they have no integrity to admit wrong doing, i left the store in tears upset.

I HAVE TAKEN PHOTOS FOR THE WALLET AND THE REDUCED PRICE AS EVIDENCE.

SHAME ON THEM how such a great company is run by unfriendly, unprofessional people. staff and manager, especially that manager accused me of yelling.

I feel sorry for buyers who trust them.

I bought a TAG Heuer watch and it never kept time properly so I brought it in for warranty repair. After repair, it still didn't keep proper time. I put up with it, even though I was late and I had to wind it forward about 5 minutes per day. 2 years later it just stopped running. I sent it in for repair. They demanded $450 to fix it. I said okay. They told me that it would take approximately 8 weeks to get parts to fix it. Bad watch, bad service, bad all around. I will never buy another TAG Heuer product. What a waste of money. I advise you to pick another brand and avoid this company.

I purchased my $3500 Tag Heuer watch from an authorized dealer in 6/6/09. By 9/12/09 the crown would not screw back in. I brought it to an authorized dealer and they sent it to Tag. Tag then told them that it would not be covered, basically saying the threads on the crown (& tube) were stripped due to misuse. I am a VERY responsible 38 year old who works in a very passive environment. I have only treated the watch with the utmost care. Their warranty information that comes with the watch is only a page long and says it is covered for two years (unless misuse occurs). My point is that I have not improperly used the watch. No where in the operating manual does it say that when you screw down the crown to only use 'so much pressure' or 'so much torque' (if it did I would not have purchased it). If any lawyer would like to take this class action case pro-bono against this arrogant watch company just go to their web site and read their one page warranty. Then go to your local Jareds or other big jewelry store and take with their local watch specialist. They will tell you about their horror stories with this company.

I will NEVER BUY or RECOMMEND this company to ANYBODY. They are arrogant and don't stand by their product.

P.S. - I can only assume that this issue will occur probably every year and that I'll have to send it in to get repaired Over & Over & Over again. Anybody want a cheap watch.

Recently I sent my son's watch in to have the gaskets & bumpers replaced. He's had the watch for a number of years and it has been serviced regularly by our jeweler but these items could only be replaced by the TAG service center. My jeweler called me to tell me that TAG called and said that the watch couldn't be serviced unless I replaced the bracelet... the bracelet was a little scratched and maybe a little stretched but didn't need to be replaced. I refused to have it replaced and therefore TAG would not do the work I had originally requested. Who are they to dictate to me that I must "bring my watch up to TAG standards by replacing the bracelet in order for them to service it"? They might as well be standing there with a gun robbing me! My family owns 6 TAGS at the moment and we will never buy another TAG product!

I am very upset with Tag Heuer's International Warranty Service. I received my watch less than a year ago as a gift with the warranty card included. About 4 months in, the crown would not screw in for some reason I do not know (I've read that this is a common problem). The watch was used properly and I did not damage it in any way. I shipped my watch to their authorized service center in NJ only to find that the warranty card was not filled out correctly and therefore not accepted. I also learned that their warranty only covers the movement of the watch, so the crown would cost me about $100 in parts. I was okay with that. However, the additional maintenance charge of $200 which is normally covered by warranty was not going to be covered. Why? Not because my warranty card was incomplete, but because I had damaged the crown myself as indicated by tool marks? They were claiming that I damaged the crown because there were tool marks, but I never put any tools on the watch nor do I remember any marks shown on the crown.

For this reason, I will never buy another Tag again. I am unhappy with my watch due to their warranty service and wish I could just sell it for another brand :(

Cairo on March the 22nd, 2011.

Mssers; Taghuer Company

I am one of your customers who bought a TAG Heuer product (aquaracer-calibre s watch) 2 and half year back form your authorized dealer(time trade-first mall branch ) on (16/ 9/2008). My watch carries the serial number (caf7110-bao803-erk7632) and international warranty number dated (16/9/2008).

I was proud to get it due to its very good reputation, i was impressed with this brand since was named tag before being Tag Heuer apart of being sold in a quite high price but if felt it deserve it. It is with great regret that I feel obliged to write this email coz due to the total lack of customer service and product unreliability that I have witnessed recently. While I was full of confidence that TAG is one of the leading market makers in the watches category; I have started to seriously reconsider my opinion after having experienced the level of customer service provided by your maintenance shop and the level of poor quality your product have shown. My Watch stopped working 2 weeks back when I visited your maintenance shop under the impression that it’s I’ll get things sorted in a very short time. I was surprised with the response I for which stated that the machine needs to be replaced at my own expense and after only 30 month duration without even changing battery and they told me that it will cost me 4K which is dissapointing. Having challenged this with your repair shop they kept on promising a call back and a solution while there is not traction!

I request your direct involvement and cascading down a solution to myself the soonest.

Thanks,

Mohamed Khashaba

+[protected]

I am really shocked at the level of service from TAG HEUER South Africa. I handed in a pair of sunglasses 3 weeks ago and not a word back from them. I then went back to the TAG HEUER shop at the Waterfront in Cape Town where I handed in the glasses a week ago where the sales consultant said I would get an email the next day. I am still waiting. I feel that this is totally unacceptable from what I believed to be a premier brand!

I have a Tag watch which is still under warranty. I took it into Jared to send onto Tag as the battery needed replacing. They took a copy of the warrenty card to send off with the watch. This is the third watch we have sent to Tag through Jared so are not new to this. None of the previous watched - one for more serious repairs has taken more than 6 weeks to return to us. I took the watch in on Nov 17 and called just before Christmas. I was given the standard company line of if we do not have it back yet it is still with Tag. Ok I bought this as it was still only around the 6 week mark. I called again just after Christmas - same line but I pressed them and they said the watch was definately with Tag - not sure how they confirmed this. We then went in on Jan 6th and was given the same speal - but again made them confirm that the watch was definately with Tag - bearing in mind this is now the 3rd time and no-one has actually contacted Tag on any of these occasions. I called again last week and insisted that someone phone Tag to find out where in the process the watch was. Cathy called whilst I was on the phone and said that Tag had never received the warranty and had sent Jared an estimate that they were waiting on confirmation to continue the work - Jared claim they sent to the warranty and never reecieved the estimate - very hard to beleieve either of these. I was promised a call back with an estimate of when to expect the watch back - no call. We went into the store a few days later and spoke to the assistant manager, who again promised to call me yesterday - you guessed it no call! They really are unbelievable, the services is shocking and a watch that was sent in on November 17th is still not returned to me on January 25th - needless to say we will be contacting the Jared Head office, I am contacting Tag and if the watch is not back in 7 days I will be taking legal action! Terrible - if you have a problem these are not the company you want to deal with.

I purchased my $3500 Tag Heuer watch from an authorized dealer in 6/6/09. By 9/12/09 the crown would not screw back in. I brought it to an authorized dealer and they sent it to Tag. Tag then told them that it would not be covered, basically saying the threads on the crown (& tube) were stripped due to misuse. I am a VERY responsible 38 year old who works in a very passive environment. I have only treated the watch with the utmost care. Their warranty information that comes with the watch is only a page long and says it is covered for two years (unless misuse occurs). My point is that I have not improperly used the watch. No where in the operating manual does it say that when you screw down the crown to only use 'so much pressure' or 'so much torque' (if it did I would not have purchased it). If any lawyer would like to take this class action case pro-bono against this arrogant watch company just go to their web site and read their one page warranty. Then go to your local Jareds or other big jewelry store and take with their local watch specialist. They will tell you about their horror stories with this company.

I will NEVER BUY or RECOMMEND this company to ANYBODY. They are arrogant and don't stand by their product.

P.S. - I can only assume that this issue will occur probably every year and that I'll have to send it in to get repaired Over & Over & Over again. Anybody want a cheap watch.

So I puchased a TAG HEUER Watch for my wife prior to Christmas. The watch was around 1000.00 dollars. When I recieved the watch it was beautiful however when reviewing the warranty card it was not attached. Apparently Amazon will now assume responsibility of the watch for two years. Because Amazon contracts through a third party company for the watch repairs the third party company only will repair the mechnism itself, not the crystal face, crown, bezel or band. However if the watch due to manufacturer defect was compromised in some way TAG HEUER's warranty would be responsible for the repairs. There is a section in the third party warranty form that you must print off of the website that also reads that some states may be able to recieve full coverage under the warranty but they neglect to mention what states those may be. So at this time my watch is not even broken and it's taken roughly four days to get no where by phone and by emial despite making contacts. At this point after speaking to an Amazon Supervisor Angel who was very understanding and sympathetic she had explained to me that you cannot reach that section of Amazon by phone and they would email me. That already reaks of poor customer satisfaction. I'm not sure how Amazon makes out in this deal by offering a third party to service such an expensive watch but I suspect someone is making money somehow off of this. My biggest issue with this is that this is not immediately mentioned to the purchaser when purchasing a watch from Amazon. This also was not a merchant working through Amazon this was purchase from Amazon by Amazon. I would quetion any warranty through Amazon.com and do some research as far as the watch it is number #WAF1414.BAO812 TAG HEUER Women's 2000 Aquaracer Watch. Again for clarification purposes the watch and the price were great however Amazon's ability to assume the original warranty is horrible.

My 20 month old $1600(retail) started to get humidity inside the chrystal. I took it to an authorized service center for repair under the 2 year warranty. The diagnosis was that the stem became lose and humidity got inside. They determined this was because of "shock" and needed repair. They also said it was not covered by warranty because of damage by shock. IT'S A GOLF WATCH. They advertise it as a GOLF WATCH. Of course it gets shocked. I do play well over 100 rounds of golf a year and only wear watch when playing. If this watch is not built to accept that much shock it shouldn't be called a golf watch. I feel they should fix it and tell me not to wear it when playing and cease advertising it as the ideal "golf" watch.

After a year noticed my watch face and dial moved. Sent watch into this service center for repair, within a few days i did receive confirmation that they have the watch and gave me an estimate of 450 to fix my watch-i immediately call TH and said just do the warranty work not fix the scratches, etc she said she would call me back, within a few days received my watch in a fedex box not repaired. Once again called TH and they said there was TRAUMA to the watch and it will not be covered. WHAT? This should have been covered under warranty. MY ADVISE DON"T BUY FROM THIS COMPANY. Attached is a picture so everyone can see the crap quality put out by this company and will not stand by their product

I had a Tag watch for 2yrs. and went to a reputable jewler to have a new battery put in it. They told me it was broken and needs a new movement. Because I had the jewler look at it, Tag won't waranty it. I will never buy another Tag watch, nor will I recommend it to anyone.