Banfield Pet Hospital reviews and complaints 1
View all 525 complaintsBanfield Pet Hospital - rip off
I have a 13 year sheltie who had a bad rash on her stomach. She also has bad arthritis. I went to Banfield on the recommendation of a neighbor. What a mistake. This place is the biggest bunch of con artists I have ever run into and I have lived in Las Vegas for 10 years! To just hit the highlight, we arrived at 9;15 am and did the paperwork. The so called "nurse" put us in a room and then showed us a video on how great their wellness programs are. I thought what is a time share sales pitch? She does the standard checks of the dog and then starts pushing the wellness program and tells me I should sign up now. I said I probably would but "I wanted to get my treated / diagnosed first. About 5 minutes elapse and in walks what is suppose to be the vet. I doubt he was. I worked for Pfizer for 20 years and this guy did not seem to be a doctor other than the white coat. He spent maybe 3 minute looking at the dog. He could not tell what the rash was without running test. He left. About 20 minutes latter the nurse came back with a estimate of $ 756.00 The nurse starting going what he wanted to do. He was recommending injection, shampoos, a dental cleaning, blood test, thyroid test etc. I hit the roof. About 5 minutes latter the so called vet came back and asked what the problem was. I asked him" where he got his Vet Degree." and whether he used to work a Jiffy Lube. He left and would revise his treatment. The nurse came back with a revised estimate of $ 394. At this point I realize I am in deep trouble with these crooks. At no point did he identify wether the rash was fungal or reaction to something. The nurse left again with a revised bill for 124.00 for test that would not be back to Tuesday at the earliest. It was the long weekend and I was getting quite concerned that I would not be able to find another vet. I just left. Luckily I was able to get her in Seven Hill pet Hospital in Henderson. The vet saw her right away and said in was a fungal infection that probably was a result of her age. They gave her injections for both her rash and arthritis. The cost was 297. I was not worried about the money. I was concerned to make her comfortable in her old age. 2 day latter thew medication and pills ARE WORKING. The rash is going away and the Arthritis is better.
I am 56 years of age and have dogs all my life. I have gone to Vets across Canada and the United States. Banfield is THE BIGGEST BUNCH OF CROOKS I HAVE EVER SEEN. I will never set foot in a Pet-smart again.
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The facility 7616 Denton Hwy#532, Ft Worth Tx 76148 charged me $12.53 for writing a prescription for ea of my 4 dogs (total of $50.12) telling me it was a record keeping charge which I believe is if not illegal it is immoral to say the least. The lady who helped me didn't even seems concerned when I mentioned I was going to file a complainant. I believe this fee should be refunded to me plus the vet who examined my dogs in June 2007 at the same facility was not very professional.
I have a 5 month old Cocker Span. I took her in to be spayed 4-15-11. Upon checkin I was told hair was going to be shaved off her leg for the IV. I asked for the IV to be placed where you could not see the hair removal. She is a Champion Breed Cocker, they took a 2 inches band off her front leg, for one tiny needle! I am very upset, her show coat now has to be cut off, the 2 inch band of missing hair will never catch up. I am SO UPSET. There was NO reason for that to be done. I am upset that my request was not followed. When I was talking to the Breeder, she has had many Cockers at the Vet for procedures that require IV applications. NEVER has her Vet Tech cut the hair off, she explained they separate it and do the IV. I now need to start over with her show coat. I am berside myself with anger
Our friends took their pets to Banfield in Ventura they said the Doctor was a young woman who barely looks old enough to be a vet was very careless causing their baby puppy to die. Do not take your pets here. My friend said the receptionist was full of excuses for the vet. Seems like a coverup to us.
since when is it reasonable to assess care given on the basis of appearance? i too am a vet (in NY so no i am not the vet at Banfield) and i too look "young." that does not reflect on the care i provide for my patients. you are just plain discriminating.
Make a complaint to the Nevada Board of Veterinary Medical Examiners, here's the link: https://www.nvvetboard.us/glsuiteweb/clients/nvbov/public/default.aspx, make a complaint to the NV BBB and Angie's List is a good one. Banfield are rip-off's, I do agree with that. I'm guessing most of the so called vets they hire are probably just out of vet school, so are very inexperienced.
gpyle,
It is our mission to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at [protected] to discuss your experience.
Hair b gone,
We'd like the opportunity to discuss your experience with you directly, and we certainly apologize that your experience has left you feeling this way. Please call [protected] to reach our Client Advocate Team.
i took my dog with epilepsy there and they took great care of her!
the best vet i have ever seen!
befor we went to bansfield we went to 2 different vet and they just lookd at her and told us, oh well when she is having seizures we cant do anything about it she have to get out of it her self.
(she was on medication)
and the only thing they told us was that she was to high on her medicin.but if we would have went down with it she would have had seizures.so they were like, sorry there is no other choice.
when we took her to banfield after she had severel gran mal seizures, they let bloodwork run to see how the medicin was effectiv.and they gave her fluids and oxigen.what i have never seen at any other vet we been to!
they took really good care of her!
the vet even talked to us about how we can treat her with her medicin and told us we had to run every 3 month blood test because of her medicin would be toxic to her liver after taking more then 3 month thru.
the other vet we been to just put her on medicin but never run any bloodtest!
i think it is always the vet u talking to and not the main company.
I have been using Banfield for years, some clinics are better than others however we never had an honesty problem. Lets face it every where you go these days there's a charge for everything.
You must be the vet and where did you graduate from because it obviously did nothing for our friends puppy.