Sam's Club

I was fraudulently misled into purchasing a phone and service at Sam's Club. The AT&T personal lied to me and guaranteed me that my bill would not change. My Sam's Club membership number is 101 42130 [protected] and my email address is [protected]@hotmail.com.

The email I have sent to [protected]@att.com is displayed below.

To whom it may concern,

My name is Milton Hudson and I have been an AT&T customer since November 2021, on auto pay. My original and main phone number is [protected], account number [protected]. My second line number is [protected]. The escalations reference number assigned to my case in #1707802

In August of 2022, I was shopping at Sam's Club, when I was approached by an AT&T representative. The representative asked me what phone service I have. I told him AT&T and thought he would leave me alone. But he continued on to tell me about a special program at the time that offered a free phone and line at no additional charges. All I had to do was to pay the taxes on the phone. I asked about the service on the free phone and he insisted that there would be no additional charges to my service. I told him that I was not interested but he continued to insist that my bill would remain the same and that I could maybe use the phone for my photography business.

With the thought of possibly using the phone for my photography business I decided to pay the taxes and purchase the phone.

I told my billing cycle could take a few months to reflect the discounts and true cost. My bill doubled and after several months went by my bill which had doubled continued to be the same.

I then went back to Sam's Club and informed the AT&T representative there of my concerns. He advised me that I would have to contact the billing department. I then contacted the billing department and informed them of my situation with no adjustments made.

I then contacted a Sam's Club manager and informed her of my situation. She gave me the number to the escalations department.

I then contacted the escalations department and spoke to Mphokule

Manukuza, I informed him of my issues, and he claimed he would look into the matter and get back to me. I never received a response or call back from that representative.

After multiple weeks went by without any response from anyone at AT&T I again contacted the escalations department, and the representative told me my case had been resolved. Another improper procedure as I was never notified.

I have spoken with several representatives of the escalations department, explaining over and over again my concerns and situations with no assistance or willingness to rectify my issue.

I specifically asked Langa and Lindo for information on where I could file a formal complaint. I think that it is ridiculous that neither could provide me with the information. I informed Lindo whom I was led to believe is an escalations department supervisor that I wished to file a formal complaint. He claimed that he would have that department contact me. That was several weeks ago, and I have not been contacted yet.

I am very disappointed in the situation and lack of willingness by AT&T’s representatives to help resolve this matter.

I would assume that I am not the only customer in this situation.

What I would like since I was fraudulently misled to believe that the service accompanied with the phone was going to be free is to return the phone and receive credit for service paid on the phone. As I am sure you can check there was minimal usage of the phone. In fact, since I discovered that I was going to be charged for the service of the phone it has not been used.

I will be waiting for a speedy response.

Sincerely,

Milton Hudson