Tire Works Total Car Care

On November 15th 2021 I purchased 4 new tires at Tire Works located on 9590 W Tropicana Las Vegas NV 89147. On Wednesday September, 14th 2022 at 1:34pm my boyfriend David Carrasquillo dropped off my truck due to a nail that was in my left rear passenger side. Around 2:11pm Tire Works called me and said that they could not repair my tire because the hole was at an angle and if they went through it to repair it, it would be too close to the other hole. They said I will need a new tire and I had no other choice to say yes. Then my boyfriend (David) went by to pick up my truck and he asked to see the hole in the tire. When they showed him the hole he put 1 finger in the outside of the hole and 1 finger in the inside of the hole and said they seemed to line up. David then asked them to drill the hole out the way they would to repair it so he could see if it was going to leave 2 holes instead of one on the inside of the tire. They refused to do it. David paid for the tire that they put on the car. David took the tire a mile and half away to Discount Tire and ask them to look at the to see if could be repaired. They not only just repaired it they also said there was no reason that the tire could not be repaired. David then went back to Tire Works and ask them to put the fix tire back on the truck and take the new tire back and reimburse him for the money. They refused and because the new tire they put on was now used. I feel like I was scammed and taken advantaged. I consider this to be fraudulent business practice and requesting the money to be returned and I will return the new tire they installed on my truck. I will also be calling BBB regarding this issue and filing a complaint. My contact info is [protected]@gmail.com phone # [protected]. David Carrasquillo [protected]@hmsvegas.com [protected].

I have receipts from Discount Tire with their input regarding the tire and Tire Works receipt of the purchase of the 4 tires 11/15/21 and the receipt from Tire Works for the fraudulent sale of the new tire on 9/14/2022 but I am unable to upload them due to an error on your website. I will be more than happy to email you receipts since I am having issues uploading.

I met the new manager, Michael Deaver, when I went there to fill up my tires for a trip. I mentioned the trip to Michael. My tires registered 34 lbs/ I wanted 40 lbs. Michael "discovered" I had inboard tire wear and recommended that I get new tires for the trip. That my tires were "unsafe." He stated that Bridgestone did not make the tires that were on my car, and quoted three others, while also mentioning the "buy-two - get two free" program. I left and discovered that he filled my tires at 36 lbs. I am giving him the benefit of the doubt that his tire pressure device was faulty. Arriving home, I found on the Bridgestone internet site that they still make my tires. I called Deaver, and he said he will check his two other sources and get back to me. His assistant called me back and offered a fourth brand of other tires. Looking back, it was very poor service, untrue advice and extreme upsale pressure to buy their tires. Another tire store told me I was good to go for another 1, 000 miles or so on my old tires and the wear was not in the "unsafe' range. Tire Works went from a real possibility for my next tires to "don't brother with this place..."