Tire Works Total Car Care

The car was towed in by AAA. My daughter had a blow out on the freeway and the AAA driver felt best not to change the tire on the soft shoulder of the road. Went to Tire works where they told her she needed a new tire. I had been on the phone with her throughout this ordeal. I instructed her to tell them to put on the spare and I would take care of the tires on my day off. Next phone call the manager Charlie Meredith told her she needed a new tire. I told her there is a full spare in the trunk. He said, they only sell new tires and couldn't change the tire. They told her a donut would only be good for 50 miles I told her again there is a full spare in the trunk. I didn't hear right back from her so I called and they had sold her a new tire. I asked to speak to the manager, Charlie Meredith, he said, they are there to sell new tires. Good he sold a tire today! He said, it was coming from another store and it was on its way if I wanted to pay a restocking fee and driver time he would stop it. He said, they don't do tire repairs. I asked him if he looked in the trunk and he said, NO. They put on the tire that has been discontinued for over a year 235/50R17 Bridge Stone Potenza G019 Grid $235.00. I even called Bridge Stone and he didn't even think that tire was in inventory anymore. The next day I took the car in to Costco and had them take that tire off and put my full size spare on, No problem. I went into the shop and spoke personally to Charlie he said, it is 100% non refundable because she drove on it. They talked her into a new tire because they made her fell unsafe driving on a donut and said, your going to need a new tire anyway. He said, he would credit me $63.00 if I would buy three more new tires from him. The tire was driven on less 40 miles. I went to Costco and purchased four new Michelin's for the car. There were Michelin's on before and I didn't want a Bridge Stone on the car. I was also told the Bridge Stone didn't have the same drive pattern. I am still fuming over this. I now have a $235.00 tire in my garage that we didn't want in the first place. Tire works just refused to put on the full size spare tire, in the trunk of the car. They only sell new tires, really? I called their customer service and spoke with Danielle, controller and she was just a defensive saying she slide her card through at that point non-fund able. They don't accept returns. I still feel to this day they should give a full refund.

This is actually 3 complaints.

I had a 95 Mitsubushi 3000gt a few years back, i needed new break pads installed. I called tireworks and setup for install. They quoted me on pads and rotors, as I dug into the rotors. Not quite so, I had new rotor's installed last time I had my break pads changed, since it was an old used car I purchased. This was totally unnecessary, due to the fact that when I hear the first warning break squeak I take my car in immediatly.
I insisted on just the pads, and they installed them. I decided to stand in front of the bay as they worked on my car. As soon as the lift went up, i heard a cracking sound. Now, it is an old car, but as soon as I hear this, I look at the lift and kneel down to see what happened, and they have the lift too far to the left drive side of the car, which broke all the plastic enclosed pop pins that hold the side of the lower skirt of the car on. Now making the the plastic/fiberglass skirt flimsy / wobble and look tacky. They said they ordered the parts to repair it, but I didn't bother to take the car in, cause I simply didn't care, I needed a new car, and purchased my car below; which also had a problem at tire works months later.

My new Dodge Charger, I love it :D, however in vegas roads, theres a lot of junk all over the roads that can hurt your body / tires. That happened, and I blew a tire that I needed repaired. I for some unknown reason took my new car to tireworks to get a replacement tire. I was instructed that the 2006 goodyear's on the car were discontinued and had to get something different. Whatever fine, I needed my tire fixed, I had work, and tire works was close to my house. I decide to watch everything and supervise everything while doing it this time. Everything went perfectly, until I noticed while I was washing my car, that the tire I purchased was not a runflat now, while all my other tires are, even after I asked for a runflat, as well as, the rear tires were moved to the front and the front moved to the rear, for a tire rotation. I didn't know at the time, that the car had two different sized tires in front and back, 255 in rear and 245 in front. AND NEITHER DID THEY. I mean come on its a tire shop, shouldn't your know how to install tires properly? Regardless, I don't care and i'm too busy to be bothered by it, I ended up letting the dealership rerotate my tires properly.

The final and most horrible complaint;

My father, for some reason insisted on going to tireworks to get an oil change and see about a gas leak, different location this time. He had a coupon, I think thats the only reason he went. I knew he needed another gas tank, and specified that the gas tank be looked at, as its leaking at the top due to cracking from age. He was called back and quoted 1300, and that there was only 2 left at a ford warehouse in some other state. Come to realize, that ford stopped manufacturing this part years ago, they don't have it in stock, and will not. I googled for it, and the first result stated an oem product, for 130$ shipped, they said they could install it for $200. Pretty signifigant difference. Who was going to profit that $1000 ? Needless to say, they talked him into getting all new pad's and said the rotor's should be replaced, which he declined.

Tireworks did agree to resolve all the issues, but how hard is it to do something right the first time? And charge people an appropriate price the first time, without having to go home and google, and figure out everything for yourself. I mean come on, do you want repeat business, or are you just looking for money?

4/13/09
http://www.ktnv.com/global/story.asp?s=10177205
Tire works is actually being faulted by the attoreny general, for several problems.