Costco reviews and complaints 1
View all 1971 complaintsCostco - rude arrogant employee
I was in the Reno store yesterday with my wife and daughter. We shop there every 2 weeks. We buy things for our household (my daughter lives with us). It is always our custom to seperate the groceries 3 ways, and each of us pays seperately. This has never been a problem for the last 16 months we have shopped here. The clerk, Michael B. took my card and when my groceries were all checked, started scanning my wifes groceries which were seperated. I told him to stop, I was just paying for my items. He very smuggly told me we couldn't use the card for each of our groceries, that was Costco policy, and he kept scanning my wifes items. I didn't understand what he was talking about, I couldn't pay for all the items with my debit card, and he completely ignored me, rolling his eyes and smiling. He then told me he would subtotal my items, and kept scanning, now my daughters items. I still did not understand how he would be able to just charge my debit card for my items, but he ignored my questions. When he was done scanning everything, he said I could pay now, just for my items. We were leaving and I asked when Costco started this policy ( again, we always get individual receipts) and he said it was always that way. I asked if he was a new employee and he sais he had been there six years. I went to the customer service desk and asked when Costco started this, that in the past my family always used the same card seperately, and she said they were trying to prevent people from using someone elses card and avoid paying for membership. This has never been enforced by any cashier in the approx 50 visits I have made to this Costco. The cashier Michael B. was rude, arrogant and in no way should he be allowed to interact with the members of Costco. There are a lot of people looking for employment in the Reno area, and a rude employee should be let go and hire someone with customer service skills.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Costco's corporate office does not like to separate the items or make multiple transaction due to their KPI reports. When they make multiple transaction for one customer it lowers their ticket average, which inturn looks bad to investors.
This is a bad practice because many of us when filing taxes like to deduct some of our business purchases, this in time will only hurt Costco. For Costco to wake up they have to have new blood at the top of the company before they will relize their mistake.
I was at Costco yesterday, alone
I was trying to make a purchase or groceries and a purchase of some computer electronics.
I wanted a separate bill for the computer equipment because I file those away for tax purposes.
I placed my items on the belt with a separator.
The cashier won't let me do 2 separate bills.
In the end I bought the groceries, left the $900 of computer equipment on the belt, walked across the carpark to canada computers, spent my $900 there and went home.
Maybe these idiots will one day understand that the membership fee is a gouge and that retail sales is more important.
Or maybe they won't and be all out of a job when they can't compete anymore.
Either way won't bother me, there's a lot of other places to buy what I need.
After 17 years with Costco we have finally dropped our membership. Costco has been abusive, harrassing and even physical with us (we travel the U.S. in a motorhome full time so each store had a different method). The problem is: we have a $50 Gold Star membership. They don't want that. They want us to change to the $100 Executive membership. We can't buy enough stuff to warrant a 2% rebate because of limited motorhome space. Try telling them no. We have read that employees are "Teamster" union, therefore they feel empowered to treat customers badly. Since they are not educated in the "customer service" or "sales" fields, you find yourself in a Jerry Springer type of world everytime you go. Unless of course you anti up. Not for us. We have better places to shop.
You must realize that literally hundreds of people claim that "you have done it for me before!"
My first job was as a cashier, and we had strict cash only policies for money orders and lottery. Almost everything other person claimed that they had been allowed to break those rules before.
Bruce in Reno: Just a heads-up they change policy or how they interact with customers all the time.
Best solutionfor your problem, go to the customer service desk and have cards made for your wife and daughter.
I did this with my family with no additional cost.