Americas Best Value Inn

When making reservation I asked for a handicap room and was told there was none available so I asked for a ground floor with a walk in shower. Was given a tub/shower combination. The shower curtain was dirty. The hotel is remodeling and things are not finished. Especially the bathroom. No mirror in the room. When questioning the manager she gave me her personal hand mirror to use. How was my husband to shave, or me curl my hair with a hand mirror? Went to Wal Mart and purchased a mirror to use. The coffee pod from the previous guest was left in the Coffee Maker. Every day there was only one washcloth for two guests and one hand towel. One chair in room and it was a rolling office chair. The bed was high and trying to get on the bed to sit, the bedspread was slick and with my pants that were also a slick material, I slid to the floor. Having a bad back, this did make me in quite a bit of pain which still has not subsided. No luggage rack in room, No table in room. TV was not centered on the back panel. The air conditioner was so loud that you had to turn the TV way up in order to hear it. Hard to sleep with all the noise. No Bible in room. No evacuation plan, rate posting, or check out time posted. Security was very bad. Last day wanted to do laundry at the local laundromat. Went to breakfast and returned to get the dirty laundry. The door to our room was wide open and no one around. Our luggage was sitting there and our medications. Anyone could have come into the room and taken things. Closed the door and went to do my laundry. Upon returning to the room to bring back the laundry the same thing. Door wide open and no one around. I went to the office and spoke to the manager. She said that it was her fault that the door was left open so that the housekeeper would know that the room still needed to be done. The maid sign was on the door. She also said they had security cameras. She came from the apartment in the back to talk to me so was she watching the cameras? I think not. Being an ex-hotel manager the condition of the room, non-compliance of postings, the very bad security, and the missing amenities I felt that I needed to write a complaint. Being in the business myself I usually am not one to complain but this was way to appalling. We have stayed at the Americas Best Value Inn in Burns, Oregon many times and never had any problems. That is why I reserved with them in Winnemucca, NV as we were visiting our son.